Heathwood

Everything is excellent. The staff are lovely. The home is really kept clean. The food is excellent, choice of food. Entertainment is good. All my washing and ironing is done for me. The staff are kind and gentle and they have a great sense of humour. The garden is lovely to sit in and it has plenty of shade. We have our own dog. I am very happy here.

The staff and managemnt team are excellent and my friend is very well cared for. There have been challenging times but the whole team have been highly professional. The room is ample for my friend's needs. My friend enjoys the food provided although she is never really hungry, she is promoted to eat. My friend likes the experience of the home as she feels she couldn't cope on her own.

The care home is very helpful and understanding with both family of residents and the residents themselves. Also, nothing is too much trouble, overall a fantastic home. I would definitely recommend this care home as they are always there to help with any questions or queries.

When my mum had to go into a "home", I was heartbroken and very worried as I really didn't like any residential care home that I had been to visit. My mind soon changed when I spent time with Mum. The love and care that were shown to Mum were exemplary, and they went out of their way to try and help her to be happy. Because of this, she grew to love than as well - what a wonderful group of people they are.

Although my mum has only been a resident here for approximately eight weeks, her care, love and support by all members of the staff have been absolutely excellent. It's like one big happy family - nothing is too much trouble. My mum is looking so much better since being here. Thank you so very, very much for giving my brother and myself peace of mind knowing she is so well cared for.

I have nothing but praise and thanks to give to Heathwood Care home during the three years and three months Mum was here. Lovely carers, excellent management, clean, homely, happy and relaxed atmosphere. Great communication about any issues with my mum and there were hardly any as she was very happy here and so well looked after. She had a lovely room and the home is really well laid out with a big bright dining area looking out onto the lovely garden. thank you to everyone at Heathwood for everything you have done for Mum, I can't thank you enough.

I'm very happy with Mums situation and care in the home.

We fought with every fiber for Mum not to be put into care. In the end, it was taken out of our hands and she was sent to Heathwood. Heathwood is not the prettiest, nor up to date with modern state-of-the-art facilities. But what Heathwood has is heart, compassion, friendliness, kindness, and understanding. Mum's room often has other people's clothes in it and not much of her own, but her room is beautiful, clean, warm, and homely. I cannot recommend it highly enough.

My mum has been living at Heathwood for a few months now and although concerned how she would adapt we were overjoyed to how she has settled in. Each visit we are so pleased to see Mum smiling and laughing. the staff I am sure would be working hard to create the equilibrium, and happy environment, we consistently see to support the residents. The home is always clean, cheerful staff, rooms tidy and treated with dignity and respect. Mym has been has a trip out in the mini bus and spending time with other residents, so have come out of her shell. There are quiet areas and areas to engage with others. An example of what you envisage a care home to be.

One of my delights is seeing how she is welcomed back after our weekly outings! It feels as though I am taking her back to a place where she is happy and loved.

I cannot fault the care my mum has been receiving here since coming to live at Heathwood. All the staff are kind and caring and really look after all the residents with dignity.

Heathwood was recommended and my mother moved in September 2020, they helped her transition into living with the home family and made her feel welcome at a difficult time. Whilst at Heathwood she rediscovered her early love of music and dancing, developing interests and activities she had not enjoyed for years. The staff are a cohesive, well-led and fantastic team who clearly care for the residents; they consistently helped and supported my mother with kindness and compassion. Their support at the end of life (January 2022) is beyond appreciated.

The are and kindness shown to my father is exceptional. Always a friendly home to visit. My father looks so well cared for. We would choose no other care home.

I know first hand how hard Covid has been for all the staff at Heathwood, everything has become more than difficult, but they have remained committed to caring for the residents, putting them first every time. Thank you's don't seem enough in these strange Covid times, but we are really grateful as a family to know how well cared for Dad is at Heathwood. If you are reading this, then you may be looking for somewhere for your loved one, believe me you won't be disappointed in Heathwood.

From the moment we viewed the care home, we knew that it was good by simple observations, such as fresh smell, friendly atmosphere, cleanliness, lots going on, friendly and welcoming staff. The room looked lovely. Mother was happy at the home and enjoyed the company of the staff and saw that they were caring and kind, as we also noticed these qualities. She was only there a short while due to health issues. We cannot commend the staff enough. It was the best place for her to be.

This is such a lovely care home. My mum has dementia and has been a resident for 19 months. Mum has a lovely room and was able to bring a lot of her own things with her. I can't fault the care and, more importantly for me, the love and friendship she is given by everyone at Heathwood. I know she is treated with the same care and compassion I would give her at home. I am always made to feel welcome and part of my mum's life. The home itself is well planned with various social areas and the residents always have free access to a lovely garden. There is always something going on within the home, my mum particularly likes the live entertainment as do all the other residents. They also have the option of going out on weekly minibus trips. The food and choices available are lovely and they are always offered a glass of wine with lunch if they would like one. The staff are lovely, well trained and deal brilliantly with residents. I couldn't have chosen a better home for Mum.

I find Heathwood very welcoming which is important for a relative of a resident. The staff are incredibly patient and caring for all residents no matter how repetitive or challenging their behaviour.

The home really benefits from the comfy/homely atmosphere that is created and there are always activities for the residents to take part in if they wish. My mother's bedroom is cosy and she has lots of her own furniture and precious ornaments around her which is very important at the moment. The food is of a really high standard and there are always lots of cakes and biscuits at coffee time or when a resident requires a drink/snack.

Committed staff helped make the move into residential care so much easier for mum and all the family. Reassuring to know she is loved and cared for and her physical and medical needs are being met. The atmosphere at the home is always upbeat and stimulating with a wide range of activities.

Excellent - a very caring home with the manager running a well-run service.

All staff seem to have the best for the residents a heart. Always interacting with them and very jolly, always on the go, nothing is too much trouble and they seem to know the needs of each of the residents (which are very varied).

Plenty of activities trying to make each resident's life worthwhile but sensitive to each one's emotions. Staff are approachable and the manager knows her staff and residents very well.

Very comfortable, bright nad clean home. Excellent management and caring staff. Food and drink at meal times are well presented and we have a choice. Activities are good and varied and we have outings in the mini bus.