Heathwood, Weston-super-Mare, North Somerset
Heathwood, Weston-super-Mare, North Somerset
Heathwood, Weston-super-Mare, North Somerset

Heathwood is a well thought of specialist dementia care home. It has a lively and fun atmosphere but also plenty of space for quiet contemplation. They have designed the interior to feel like home.

The gardens are safe, easily accessible at all times directly from the living spaces and allow residents to indulge their hobby, walk freely or doze. In warmer weather they regularly use the space for alfresco eating and periodic parties.

Families are encouraged to take part in the care process through resident support and social group. The busy atmosphere ensures that people in the home are enjoying life to the full.

Group: Fig Tree Dementia Care

Person in charge: Debbie Knight (Manager)

Local Authority / Social Services: North Somerset District Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Parkinson's Disease

Admission Information: Dementia or related condition. Ages 65+.

Single Rooms: 27

Shared Rooms: 1

Rooms with ensuite WC: 26

Weekly Charges Guide: Personal Care Single £650 – £850 , Personal Care Shared (per person) £500 – £750 (These prices are only a guideline, please contact Heathwood to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Visiting:

Visiting anytime, but request everyone to avoid mealtimes if possible

Latest Care Quality Commission* Report on Heathwood: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Heathwood has a Review Score of 9.8 (9.819)

The Review Score of 9.8 (maximum of 10) for Heathwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Heathwood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.819 for Heathwood is calculated as follows: ( (170 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 204 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Heathwood is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 8 Reviews ÷ 5.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heathwood?

  • Extremely LIKELY
    17
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heathwood

  • Daughter of Resident/Service User
    8
  • Daughter-in-law of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

I find Heathwood very welcoming which is important for a relative of a resident. The staff are incredibly patient and caring for all residents no matter how repetitive or challenging their behaviour.

The home really benefits from the comfy/homely atmosphere that is created and there are always activities for the residents to take part in if they wish. My mother's bedroom is cosy and she has lots of her own furniture and precious ornaments around her which is very important at the moment. The food is of a really high standard and there are always lots of cakes and biscuits at coffee time or when a resident requires a drink/snack.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Committed staff helped make the move into residential care so much easier for mum and all the family. Reassuring to know she is loved and cared for and her physical and medical needs are being met. The atmosphere at the home is always upbeat and stimulating with a wide range of activities.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum has settled quickly into living at Heathwood, she has dementia and we found we could no longer provide safe care at home for her as her condition and mobility deteriorated. The transfer to Heathwood was always going to be difficult for us as a close family and of course, we worried Mum would not adapt to her new surroundings. At the very start, the team were helpful, sympathetic, friendly and above all loving. There is always a carer to put their arms around her and reassure her if she feels anxious and she truly adores them all. Mums mobility improved greatly as she now has space to walk without boundaries, and there is always some activity every day to help keep minds active. It is still early days for us but I feel fortunate to have found such a dedicated and caring team involved at Heathwood.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent - a very caring home with the manager running a well-run service.

All staff seem to have the best for the residents a heart. Always interacting with them and very jolly, always on the go, nothing is too much trouble and they seem to know the needs of each of the residents (which are very varied).

Plenty of activities trying to make each resident's life worthwhile but sensitive to each one's emotions. Staff are approachable and the manager knows her staff and residents very well.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very comfortable, bright nad clean home. Excellent management and caring staff. Food and drink at meal times are well presented and we have a choice. Activities are good and varied and we have outings in the mini bus.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always a warm welcome, good staff ratio, happy atmosphere residents are cared for with dignity. Efforts always made to meet individual needs and go the extra mile, for example, gran always has painted nails, freshly washed hair is dressed immaculately.
Residents always have activities to do but equally, are supported to follow own agenda e.g glass of sherry or snooze in the chair. The dog a particular favourite of my gran's always helped to make a home environment. Thank you for all that you do. Gran's quality of life has improved no end.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home staff provide and excellent environment for the wellbeing of my mum 95 a dementia sufferer and dad 96. Knowing they are well cared for gives me peace of mind.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is always welcoming no matter what time we've called. The staff are attentive and kind. They treat residents with great dignity and support to the right level knowing each individual's needs and personalities. I am just os pleased a great home like this exists to take the worry out of caring for mum and dad.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has dementia and requires specialised dementia care. Heathwood is all that one could ask for. I know mum is well cared for, happy, well fed, relaxed and loved by the carers. The home has plenty of staff who are exceedingly patient with the residents and spend lots of time doing activities which are very stimulating. The residents being encouraged to join in but not pushed. There is usually music playing in every room, except the TV lounge, and the residents enjoy singing or humming along with it. Heathwood is a lovely home and I wouldn't hesitate to recommend it.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heathwood is a lovely care home run by caring friendly and very supportive staff. It is truly one big happy family. It is also always kept very clean, and my mother tells me the food is just like what she would have at home. She loves going on the outings and the entertainment that they put on. We are so glad we chose Heathwood so we do not have to worry about her anymore knowing that she is in such good hands. If mum is happy so are we.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Having looked at ten care homes in Weston-Super-Mare, we came across Heathwood at Trewartha Park, my closest friends both moved in there. I have been to see them many times and cannot fault the care and love they receive, from all the staff, management, right down to the cleaners, they are making their lives so happy. It really is such a warm lovely clean and happy home and I love to visit as often as I can, and enjoy my visits there, thank you Heathwood for your devotion to all your residents. Anyone wanting a beautiful care home for their loved ones this one is a wonderful care home.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Friendly staff that are willing to answer any questions that I have regarding my mother. Care and respect is shown towards clients and everything is done in a way that has the least amount of upset is caused. The environment is clean, tidy and homely.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found they are bending over backwards to accommodate my father-in-laws needs, special bed and now looking for a special chair to stop her falling out.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A very friendly atmosphere and welcoming, caring staff at Heathwood have enabled my Mum to make a smooth transition from independent living into the dreaded 'care home'. Mum now feels that Heathwood is her home which is testament to the attention given to meeting her specific needs - not only the obvious health and welfare ones but time is taken to really get to know the individual - what they like and dislike. A bit of lipstick and a spray of perfume go a long way towards helping someone retain their individual identity and dignity. Being able to bring some of Mum's own furniture and personalise her room has really helped her to feel in familiar surroundings and the Manager has found ingenious ways to make Mum feel useful and part of the community. I was looking for a dementia care home where the emphasis was on what the person can do, not what they can't; where they are empowered within a safe and supportive environment and Heathwood provides just that.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I cannot fault anything about Heathwood. I felt so guilty when mum and dad were no longer able to look after themselves and had to leave their home and move into Heathwood. I was working full time and my husband became ill, I need not have worried.
All the carers are so good and hard working. The home is clean and doesn't smell (unlike some homes). The food is all home cooked, whenever I visit I have tea and home cooked cakes.
The entertainment keeps them busy which is so important for dementia. They are taken out in a mini bus.
It's like one big happy family. I miss them very much but I have no worries, they are being looked after. I always look forward to visit, everyone is so friendly.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Heathwood provides very personal care for their residents who are all individually known and looked after. Every resident is treated as a normal human being with great compassion and understanding. I am extremely pleased with the care my relative has received over the last four years.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother recently changed Care Homes because she needed constant monitoring and reassurance, which the previous home could not provide because of low expectations as well as staffing levels. An Initial consultation with the Fig Tree Group management confirmed the philosophy of care that I had been striving for and on arrival at Heathwood the Fig Tree standard of quality of care did not disappoint. This meant a traumatic move of home for my mother was carefully executed by gentle and attentive staff at Heathwood who were able to administer to her special needs in a professional, respectful and very caring way. As a result mum settled with surprising calm, contented in the comfortable, attractive and reassuring environment which meant at last she could feel 'safe'! I am delighted to know she is fully supported and cared for in the true sense of the word, and would very happily recommend Fig Tree as an excellent care provider.

How likely would you be to recommend Heathwood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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