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Serenita

15/19 Clevedon Road, Weston-super-Mare, North Somerset BS23 1DA
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Serenita, Weston-super-Mare
Serenita, Weston-super-Mare
Serenita, Weston-super-Mare

Serenita in Weston-super-mare is a comforting home for people needing residential care.

Trained caring staff treat residents with dignity and respect while providing high quality care.

There are a wide variety of social activities for residents to enjoy that suit their interests.

Nutritious meals are provided that cater to special dietary requirements.

Care Provided by Serenita

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,501N/A
Residential Dementia CareFrom £1,501N/A

Fees are subjective to a full assessment of need

Contact Serenita to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Milan Mores (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (34)

Visiting

  • Visitors are welcome to visit

Parking

  • On street parking no charge.

Serenita Reviews (33)

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9.8

Serenita has a Review Score of 9.8 (9.827) out of 10, based on 20 reviews in the last 2 years. Over all time Serenita has 33 reviews.

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Showing 33 reviews matching selected criteria
Review from Penny S (Wife of Resident) published on 6 August 2026 Submitted via Postal Card
Overall Experience

My husband settled into life at Serenita well. He enjoys the daily routine and says he feels safe. He no longer wants to drink alcohol and joins in with some activities with encouragement. The staff are kind and helpful towards him.

Reply from debbie brazier, Home Manager at Serenita

Thank you for taking the time to review us. We have implemented a new activity program and are excited to see the lovely new events taking place

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Review from Elizabeth S (Sister of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

Our brother has received excellent care and support since going into Serenita in Weston-super-Mare. he is happy in his surroundings and has good rapport wtih staff and other clients. As a family we are pleased with his progression from being extremely poorly to his functioning level now. Nothing but praise for Serenita. Knowing that he is safe and happy gives us great peace of mind.

Reply from Milan Mores, Registered Manager at Serenita

Dera Elizabeth. Thank you so much for taking the time to share your kind feedback. We are truly pleased to hear that your brother is happy, feels supported, and has built positive relationships within Serenita. It means a great deal to our team to know that his progress has been meaningful and that...  

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Review from Sarah B (Sister of Resident) published on 12 January 2026 Submitted via Postal Card
Overall Experience
If it was not for this home, then my sister would of been dead in a gutter. She's been here a year and what a difference, my sister is back.
The staff are welcoming, friendly, and they have helped my sister get back on her feet and start thinking about her future.
This home has truly helped, not just my sister, but everyone that lives there.

Thank you from my sisters family.

Reply from Milan Mores, Registered Manager at Serenita
Dear Sarah
Thank you very much for taking the time to share your feedback about Serenita. Your words mean a great deal to us.

We are truly pleased to hear about the positive impact the home and our staff have had on your sister's life. Supporting people to feel safe, valued, and able to move...  

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Review from Trevor P (Father of Resident) published on 9 December 2025 Submitted via Postal Card
Overall Experience
Another year of excellent care of my son. He's always happy so we are too. Lovely staff and we feel welcomed. My son is encouraged to join all activities and enjoys them.

Thank you all at Serenita once again!

Reply from Milan Mores, Registered Manager at Serenita

Thank you very much, Trevor, for your kind words and for taking the time to share your feedback. We are delighted to hear that your son continues to be happy and settled at Serenita. It means a great deal to us that you feel welcomed and supported, and that our team's efforts have had such a...  

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Review from Adam F (Resident / Service User) published on 24 November 2025 Submitted via Postal Card
Overall Experience

I have had a warm and welcoming experience at Serenita, all the staff are warm, welcoming and friendly. The rooms are spotless and the food is second to none, any issues are dealt with promptly. Happy man. A small stall in the bedroom under the sideboard would be handy.

Reply from Milan Mores, Registered Manager at Serenita

Thank you, Adam, for your lovely feedback. We're very pleased to hear you feel welcomed and well supported at Serenita, and that you're happy with the rooms, food, and overall experience.

Thank you also for your helpful suggestion about adding a small stall under the sideboard - we will look into this.

If you need anything, please just let us know.

Warm regards

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Review from Paul B (Resident / Service User) published on 5 November 2025 Submitted via Postal Card
Overall Experience

Since I have had my eyes opened of how alcohol affects people and I am grateful for the opportunity to restart my life with brighter horizons in the future. Looking forward, I hope to do more work within the working of the home, and hope for a brighter future.

Reply from Milan Mores, Registered Manager at Serenita
Dear Paul,
Thank you so much for your kind and thoughtful review. We are delighted to hear that you feel supported and that your experience at Serenita has had a positive impact on your journey. Its inspiring to see your motivation to move forward and embrace new opportunities.

Our team is...  

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Review from Tina R (Mother of Resident) published on 13 October 2025 Submitted via Postal Card
Overall Experience

My son Elliott has been at Serenita for several years. The staff are amazing and tend to all his needs. Milan runs a friendly caring home and we are so lucky to have him. They are all Elliott's second family, I can sleep at night knowing how much he is cared for. Jane is also there when I need a chat and has helped me through so much. Thank you all.

Reply from Milan Mores, Registered Manager at Serenita

Thank you, Tina, for taking the time to share such kind words. We truly appreciate your feedback and are so glad to hear that Elliott has had a positive experience at Serenita over the years. It's wonderful to know that you feel supported and reassured by the care he receives. Our team is dedicated...  

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Review from Georgia O (Sister of Resident) published on 13 October 2025 Submitted via Postal Card
Overall Experience

My brother is happy and looked after by all the staff. They are all extremely caring. My mum has been able to live a near as much normal life knowing Elliott is safe with no worries, as he is safe.

Reply from Milan Mores, Registered Manager at Serenita

Thank you, Georgia, for your lovely feedback. We are so pleased to hear that Elliott is happy and feels safe with us at Serenita. Our team takes great pride in providing compassionate, person-centred care, and it means a lot to know this is reflected in your experience. We're delighted that Elliott...  

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Review from P D (Resident / Service User) published on 29 September 2025 Submitted via Postal Card
Overall Experience

I have been at Serenita for nearly a year now and if I hadn't have come here when I did I believe I wouldn't be here now. The staff have been lovely and very good to me giving me a cuddle when I have a down day, the admin lady is a fantastic lady who gives me support when I need it I miss her when she goes home. I appreciate all the help and support I get from all the staff.

Reply from Milan Mores, Registered Manager at Serenita

Dear Paula Thank you very much for your review and lovely feedback on our service. We are very pleased to hear that you are feeling supported and enjoying time in our home. Thank you again.

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Review from Margaret H (Sister of Resident) published on 10 September 2025 Submitted via Website
Overall Experience

My brother has been at the Serenita Care Home for a couple of years now and throughout that time all of the staff have treated him with kindness and respect, despite the fact that he can be very difficult. The owner and the receptionist are always extremely helpful and supportive, making time for me when I need it, answering questions and supportive when I have found my brother's journey difficult to cope with at times. The food is excellent, the living areas are light and airy and they work really hard to put on a full range of activities for the residents. So, I just wanted to say thank you so much for all you do.

Reply from Milan Mores, Registered Manager at Serenita

Thank you so much for your kind words. We understand that your brother's journey has not always been easy, and it means a great deal to know that our team's care and support have made a positive difference for him and for you. Your feedback is truly appreciated and will be shared with all the staff.

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Review from M K (Sister of Resident) published on 10 September 2025 Submitted via Website
Overall Experience

As I live away from Weston and cannot visit as much as I would like, I am confident that my sister is always well cared for and her needs met. All the staff are very pleasant and keep me informed if she has any issues. Her room is kept clean daily and the communal areas always welcoming. My sister is very happy at Serenita, which is comforting for me. I really appreciate the care and understanding the staff give her and also compassion given to me too.

Reply from Milan Mores, Registered Manager at Serenita

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your sister feels happy and well cared for at Serenita. Our team always strives to create a welcoming, safe, and supportive environment for both residents and their families, so it...  

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Review from T M (Son of Resident) published on 2 September 2025 Submitted via Website
Overall Experience

The overall service and care provided by this facility is absolutely magnificent, the residents are treated extremely well and I've observed nothing but heartfelt and genuine interactions between the staff and residents. The staff go above and beyond to ensure the highest quality of life while ensuring their safety and wellbeing and I'm extremely pleased with everything I have witnessed so far. Aside from the interactions with the residents, the staff have supported myself and my family in this difficult situation and made the whole situation more manageable. I have nothing but respect for the home and staff and couldn't be more reassured, thank you!

Reply from Milan Mores, Registered Manager at Serenita

Dear T M, Thank you very much for your thoughtful feedback. We are delighted to hear that you have observed such positive interactions between our staff and residents, and that you feel reassured by the care and support provided. Our team is dedicated to ensuring the highest standards of safety,...  

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Review from Stephanie W (Sister of Resident) published on 2 September 2025 Submitted via Website
Overall Experience

I visit this care home on a regular basis to visit my brother. The care home is doing an excellent job with him, the staff are all fantastic and caring towards all patients visitors. When I visit the staff are very friendly and caring towards all patients any time of day and night, I have seen for my self the food that is prepared and served and I must say it looks delicious. The care home is always clean and tidy with lots of activities going on

Reply from Milan Mores, Registered Manager at Serenita

Dear Stephanie Thank you very much for your feedback. We are very pleased to hear that you are satisfied with the care and support provided for your brother. As a team, we remain committed to continually improving and ensuring the highest standards of care for all our residents. We greatly value...  

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Review from Samantha W (Sister of Resident) published on 10 March 2025 Submitted via Website
Overall Experience

I can't recommend this home enough!! The manager and his staff are all amazing. They treat my sister with dignity and respect and understand all of her little idiosyncrasies. She's been with Serenita for many many years and is happy and content here. The home is clean and tidy and bedrooms lovely with all facilities they'd need. Staff are very accommodating and their interaction with my sister is encouraging and comforting. We know she's in good hands.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for your wonderful review. We are truly grateful for your kind words and are delighted to hear that your sister feels happy and content at Serenita ARBD Care Home. Our team is dedicated to providing compassionate support and it is lovely to know that their efforts make such a...  

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Review from Tina C (Sister of Resident) published on 5 March 2025 Submitted via Website
Overall Experience

My sister has been at the Serenita for over 12 years now and I am continually impressed by their knowledge of her needs, the level of care and kindness they show her. The staff are amazing and communication on all aspects of my sisters care is excellent. My sister can be quite challenging but the staff are so patient with her - they deserve medals in my view!

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for taking the time to share your experience of our Serenita ARBD Care Home. It is wonderful to hear that your sister has been so well supported over the past 12 years and that you continue to be impressed by the team's dedication, knowledge, and kindness. We understand that every...  

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Review from A S (Resident / Service User) published on 3 March 2025 Submitted via Postal Card
Overall Experience

My time here has been great. The management and staff have been so important in my continuing recovery. Helpful, humorous, and very caring. My room is very comfortable and warm.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for your kind words. We're delighted to hear that your experience at Serenita ARBD Care Home has been so positive. Our team takes great pride in providing a supportive, caring, and comfortable environment to aid in recovery. It's wonderful to know that you've found the staff...  

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Review from Ernest G (Father of Resident) published on 10 December 2024 Submitted via Postal Card
Overall Experience

My review was done on the care my son had received in total at Serenita, a Notaro Home, and the meeting for results in relations on 24th October 2024. The manager very usefully gave us the motion beyond the care and future plans, all reassuring. Unfortunately, only a few days later we received 2 letters notifying us of the sale of Notaro House to the Care Group. This could be very unsettling for both residents and relatives. There appears to be no consultation provided by the government, where funds are involved get notified.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you for sharing your feedback and for highlighting your experience regarding your son's care at Serenita. We value your thoughts and are committed to addressing any concerns during this transition period. We understand and appreciate the uncertainty that can come with the news of an...  

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Review from S B (Brother of Resident) published on 12 November 2024 Submitted via Postal Card
Overall Experience

Very pleased that my brother is here, its likely to have saved his life. I am happy he's joining in the activities and will hopefully make good progress.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for your kind words and for trusting Serenita ARBD with your brother's recovery. We're so glad to hear that he's benefiting from his time here and participating in activities. Supporting him on his journey is our top priority, and it means a lot to know that the teams' efforts are making a difference. Thank you for taking the time to write this review. Kind regards.

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Review from Adam P (Brother of Resident) published on 18 September 2024 Submitted via Postal Card
Overall Experience
My brother seems very happy here, I regularly ask how he's doing and is he okay living here, always the same answer, he likes the staff and is very comfortable.

I visit often and like the fact that the staff are very helpful and friendly, I think it is a good place for my brother to be.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for taking the time to write this lovely review of our Serenita ARBD Care Home. It is lovely to hear that you are happy with the care and support your brother is receiving at Serenita and that you've always found our staff to be helpful and friendly. I will pass your kind words on to the team at Serenita. Kind regards, Pip.

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Review from David P (Respite Resident) published on 6 September 2024 Submitted via Postal Card
Overall Experience

Great staff, understanding, empathetic and with love in their hearts. Grubs good too!

Reply from Milan Mores, Registered Manager at Serenita

Dear David, thank you for your review and kind words, we do very much appreciate any feedback about our home and the work we do. It was our great pleasure to be part of your life change. We wish you all the best in the future. Thank you again.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 November 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 17 July 2026

2 rooms available for individuals living with ARBD such as Korsakoff's Syndrome. This home operates our 3 step enablement program, designed to enable people onto the next step of recovery and out into support living. This home is ideal for people living with mobility problems. Please contact the home directly to discuss further.

News (0) & Events (0)

News

There are no news items for Serenita.

Upcoming Events

There are no upcoming events for Serenita.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Serenita.

Accreditations

There are no accreditations posted yet for Serenita.

Meet the Team (1)

Debbie Brazier
Debbie BrazierJob Title:Home ManagerJoined: 2005

I joined Notaro Care Homes as a senior carer in 2005 and quickly became Deputy Manager soon after.

In 2006, I was recruited as Home Manager for Stuart House (a neighbour to Serenita). In recent months I took on the additional responsibility of managing Serenita.

I realised early on in my career that I loved working with people with mental health issues, and through determination and drive, I am proud to have become a very successful, respected manager, enabling individuals living with dementia to live well.

I am now enjoying managing Serenita, which specialises in ARBD care.

I have gained a plethora of qualifications pertaining to my role, including the registered manager’s leadership and management qualification.

Outside of work, I enjoy spending time with my family and friends and running around after my granddaughters.

Frequently Asked Questions about Serenita

What types of Care is Serenita registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Serenita have?

There are 34 Single Rooms.

What are the Facilities & Services at Serenita?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Serenita to the centre of Weston-super-Mare?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Serenita to verify any information. View our terms and conditions. Serenita has an Enhanced Service -more info.