Stuart House

I can't rate Stuart House highly enough - the staff are always so welcoming and caring. All of the staff know the residents really well and are always interacting with them when I visit. The activities for residents are excellent - well organised, fun and stimulating.

My dad is a resident at Stuart House. It was a difficult decision for the family to place dad into a home, however we could no longer look after him at home , he needed 24/7 care. Dad has been a resident at Stuart House for 3 months now- in a short time all the carers has got to know dad personality, offering support/ patience & understanding of his needs. Dad is settled within his environment and the staff are always friendly & informative of dads well being. The home offers in -house entertainment aswell as trips out for residents . It gives myself & my family peace of mind without a doubt how well dad is , he's safe & cared for. Thank you to all the carers/ staff you are all Amazing !

From the moment my sister and I were greeted by a particular staff member we have felt that the staff couldn't do enough for our mother. The home is always calm and happy. The activities lady is amazing, the manager knows everything that is going on. All the care staff are helpful, tender with the residents and have time for everyone. Our mother's bedroom is bright and well decorated and furnished, it feels like a home from home. The best care we could have hoped for. Thank you all at Stuart House.

I cannot praise the staff at Stuart House more highly. The care they give my mother is first class - they work incredibly hard to make her comfortable and happy. During my visits, they are welcoming and could not be more helpful and caring.

The home is clean, tidy and is always looking homely. Effort is always made by the staff to decorate at festive times and is jolly.

I am so pleased by mother is in Stuart House rather than anywhere else.

I visit on a regular basis with my therapy dog. Whenever we visit I always find Stuart House has a lovely homely feel about it with all of the staff demonstrating a really nice caring attitude towards all of the residents.

He is obviously being fed well as he has put on weight which is great to see.

What a wonderful caring home. The staff are absolutely wonderful, they give over 100% to the residents. It's very well run, lots for them to do. Went to the garden party and the food was wonderful, so well run. The staff couldn't do enough for residents, such a lovely afternoon seeing everyone enjoying themselves. Lovely young girl singing, mum really enjoyed it. It's spotlessly clean, rooms are lovely, bright and airy. The food is wonderful, all looks absolutely delicious. Visitors made very welcome, always offered tea and biscuits. It's very lovely to know Mum is being looked after so well—100%.

Warm and welcoming here.

My expereince has been very positive. The manager and staff are always accommodating not only to my mother but also to the family, which is very much appreciated as this has been a really difficult time for us as a family. I couldn't wish for a nice, caring home for my mother to be in. Thank you very much to you all.

So pleased my sister is in this home as she gets such good care and attention. All the staff are so caring and helpful.

My father was a resident in this home some years ago - when my mother needed a home due to frailty she insisted that this was the home for her. The home is quite small compared to others but this adds to the homely feel. Everybody knows everybody. The staff are very friendly and helpful. My mother seems to have settled in well - I am surprised by this as she was very reluctant to give up her apartment but I certainly think the move was for the best. I would definitely recommend this home to others.

My father is a resident at Stuart House and receives very good care. I'm always kept updated by the staff, who are very friendly. My father enjoys living there and is benefitting from their attentive care.

Food is a difficult one to assess, because we ate very unprocessed and healthy food at home, but they become quite finicky at this age and I found it harder and harder to give her healthy food at home, so I think the food is as good as can be expected under the circumstances. It seems to be clean as far as I've noticed. There are many pictures on the walls and in folders, of the activities the residents have participated in. I have only heard good things from other parties (our GP, the Social Worker, the Surgery Nurse) about the home, which is reassuring.

The staff are never too busy to stop and update us on how things are going and have made a real effort to get to know my mother's likes and dislikes in order to help her settle in.

I am happy with how my dad was cared for here including when he passed away here; respect and dignity were apparent.

The staff at Stuart House Care Home are absolutely fantastic. Care home staff don’t get enough credit, especially after such a hard time with the pandemic. Always feel welcome when I come to visit. The manager has been great since my mother has been at the home, really hard when any loved one has to move into a home and she has always been there to chat with when needed.

The home is lovely and clean. All the staff are amazing. My mum is well looked after and very happy, which means a lot to me.

My husband has been in this care home for 12 years. The care has always been excellent. He has been going downhill gradually and cant always recognises me. My last visit was on our 60th wedding anniversary, he was in bed as usual but was pleased to see me. I know he is in very good hands and I can visit whenever I want. Thank you, Stuart House.

There has been a great improvement in the standard of cleaning in the bedroom. Any issues brought to Stuart House's attention are dealt with promptly. The staff are polite and helpful. Sometimes items of clothes go missing, but when addressed, are dealt with. We are happy with the care home and the care and attention our family member receives.

My mother-in-law has been a resident in this facility for over five years and it has become impossible to stay silent any longer. On 8/10/20 my mother-in-law was vaccinated against my partner's wishes who has a lasting power of attorney. Fast forward to 20/4/21 we were informed by a member of staff that my mother-in-law was taken into the manager's office where a GP and the manager were waiting. The door was closed and the blinds shut. There is no documented record of this visit by the GP in her care home personal notes and the management have not contacted us to explain what went on behind closed doors and blinds. What went on is any ones guess as trusting the management to tell the truth is very hard at this point. It has also been stated that residents are now being taken for a walk on the promenade. Staff have told us the manager has said my mother-in-law is not allowed to be taken out. I would avoid this home if you wish to be part of the care for your loved one.