Stuart House

21/23 Clevedon Road, Weston-super-Mare BS23 1DA
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9.8 33 Reviews
  • Stuart House, Weston-super-Mare
Stuart House in Weston Super Mare offers excellent support for people needing residential care.

Trained caring staff treat residents with dignity and respect while providing high quality care.

There are a wide variety of social activities for residents to enjoy that suit their interests.

Nutritious meals are provided that cater to special dietary requirements.
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Care Provided by Stuart House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1000

We accept local authority rate. However, all rates are subject to individual care needs following a personal assessment.

These prices are only a guideline, please contact Stuart House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Debbie Brazier (Manager)

Local Authority / Social Services

Admission Criteria

  • 50 Years & over
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Welcome visitors to the home. Stuart House has no set visiting times. However this may be subject to change if infection control measures need to be enhanced.
    The home also invite and welcome visitors to share meal times with them.

Parking

  • Car park to the rear of the property

Stuart House Reviews (33)

9.8

Stuart House has a Review Score of 9.8 (9.772) out of 10, based on 20 reviews in the last 2 years.
Over all time Stuart House has 33 reviews.

Overall Experience
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Date Published
  • 33
  • 10
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Reviewer Connection to Stuart House
  • 10
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  • 1
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Total of 33, showing 21-33
Review from Rod S (Son of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are always friendly and welcoming. There is always a lively atmosphere in the lounge. My mother seems to be happy enough there, but it is hard for me to tell because my presence only reminds her of how things used to be and cannot be anymore. They say she is in good spirits when I'm not there,
and after settling in, she is happy when I visit until I have to leave.
Food is a difficult one to assess, because we ate very unprocessed and healthy food at home, but they become quite finicky at this age and I found it harder and harder to give her healthy food at home, so I think the food is as good as can be expected under the circumstances. It seems to be clean as far as I've noticed. There are many pictures on the walls and in folders, of the activities the residents have participated in. I have only heard good things from other parties (our GP, the Social Worker, the Surgery Nurse) about the home, which is reassuring.
Reply from Leila Sharkey, Operations Manager at Stuart House

Thank you for taking the time to write this review. It means so much to the team and I shall be sure to pass your comments on to them.

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Review from Jo H (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Stuart House following an emergency placement - From the moment we spoke to the staff we knew they cared. Not only for my mother but for us as a family trying to come to terms with the situation.
We are extremely happy with the care given and the understanding of my mother's condition.
The staff are never too busy to stop and update us on how things are going and have made a real effort to get to know my mother's likes and dislikes in order to help her settle in.
Reply from Caroline Walton, Quality & Compliance Manager at Stuart House

Thank you for taking the time to review Stuart House. We are happy you are pleased with the care of your mother.

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Review from Nadia F (Daughter of Resident) published on 6 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Stuart House has a homely feel to it, and the residents are made to feel at home. My dad was happy here, and I knew he was safe and being given the 24/7 support he needed.
I can't comment on daily activities as I don't know about those, but something was always done for occasions like the Golden Jubilee
and Easter and resident birthdays, and I occasionally got sent a photo of Dad taking part, which was lovely. And I know that Covid put a stop to some things like trips out.
Staff appear to do their best for the residents and are mostly friendly, although under pressure at times due to understaffing which I appreciate isn't their fault. It's nice that there are some longer-term staff members providing familiarity to the residents.
I am happy with how my dad was cared for here including when he passed away here; respect and dignity were apparent.
Reply from Pip Harris, Marketing Manager at Stuart House

Thank you so much for taking the time to write this review. We're sorry for your loss and pass on our condolences to you and your family on the passing of your Dad. Your honest feedback about our Stuart House Care Home is very much appreciated, and we're delighted to read that your Dad was happy with us at Stuart House and you felt secure in knowing that he was safe and receiving our high standard of care. I will pass your review on to the manager and Stuart House staff team, as I am sure they'd love to read your kind words. Take care.

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Review from Jake E (Son of Resident) published on 6 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Stuart House Care Home are absolutely fantastic. Care home staff don’t get enough credit, especially after such a hard time with the pandemic. Always feel welcome when I come to visit. The manager has been great since my mother has been at the home, really hard when any loved one has to
move into a home and she has always been there to chat with when needed.
Reply from Pip Harris, Marketing Manager at Stuart House

Thank you for your kind words. The staff team and manager at Stuart House will be absolutely delighted to read your lovely review; I will pass it on to them. Thank you for taking the time to write a review and provide us with such great feedback. Kind regards.

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Review from Stephanie J (Daughter of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely and clean. All the staff are amazing. My mum is well looked after and very happy, which means a lot to me.
Reply from Pip Harris, Marketing Manager at Stuart House

Thank you so much for taking the time to write this review of our Stuart House Care Home. We are pleased to hear that your Mum is happy at Stuart House and you are happy with the care she is receiving. Kind regards.

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Review from Audrey E (Wife of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in this care home for 12 years. The care has always been excellent. He has been going downhill gradually and cant always recognises me. My last visit was on our 60th wedding anniversary, he was in bed as usual but was pleased to see me. I know he is in very good hands and I can visit
whenever I want. Thank you, Stuart House.
Reply from Pip Harris, Marketing Manager at Stuart House

Thank you for writing this lovely review. We are so privileged to be entrusted with the care of your husband and are proud that you have found this care to be of a very high standard over the last 12 years. I will pass your kind words on to the staff team at Stuart House, as I'm sure they'll love to read your review. Take care.

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Review from Lorraine M (Daughter-in-law of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
There has been a great improvement in the standard of cleaning in the bedroom. Any issues brought to Stuart House's attention are dealt with promptly. The staff are polite and helpful. Sometimes items of clothes go missing, but when addressed, are dealt with. We are happy with the care home and the
care and attention our family member receives.
Reply from Pip Harris, Marketing Manager at Stuart House

Thank you very much for taking the time to write this review. We're happy to hear that any feedback you've given has been actioned promptly and the staff team are always polite and helpful. We are pleased to hear that you are happy with Stuart House and that your loved one is receiving our high standard of care. Kind regards.

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Review from Sandra L (Granddaughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has resided at the care home for nearly a year. The staff are caring and considerate; they always keep us informed, and my grandmother appears happy and settled. She has a lovely room which is bright and large. My grandmother enjoys the activities.
Reply from Pip Harris, Marketing Manager at Stuart House

Thank you for taking the time to write this lovely review about our Stuart House Care Home. It is great to hear that your grandmother is being well looked after by our Stuart House staff team and is receiving our high standard of care. Best wishes.

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Review from Andrew F (Son-in-law of Resident) published on 15 June 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother-in-law has been a resident in this facility for over five years and it has become impossible to stay silent any longer. On 8/10/20 my mother-in-law was vaccinated against my partner's wishes who has a lasting power of attorney. Fast forward to 20/4/21 we were informed by a member of staff
that my mother-in-law was taken into the manager's office where a GP and the manager were waiting. The door was closed and the blinds shut. There is no documented record of this visit by the GP in her care home personal notes and the management have not contacted us to explain what went on behind closed doors and blinds. What went on is any ones guess as trusting the management to tell the truth is very hard at this point. It has also been stated that residents are now being taken for a walk on the promenade. Staff have told us the manager has said my mother-in-law is not allowed to be taken out. I would avoid this home if you wish to be part of the care for your loved one.
Reply from Pip Harris, Marketing and Recruitment Manager at Stuart House

We are sorry that you feel you have not been sufficiently involved in your mother-in-law’s care. This case involves a multidisciplinary team of health care professionals outside of our organisation, including a GP. All care notes have been recorded in line with CQC requirements and are available to view by the person with lasting power of attorney. Trips and visits are risk assessed in line with the resident’s care plan and in line with COVID restrictions. We can see from our records that this care plan has now been read by the family. As you mentioned, our staff have been communicating with you and we do try our utmost to ensure family members are communicated with consistently so they can be involved in the care of their loved one as much as possible. However, we appreciate that this has been challenging during the pandemic when restrictions have been in place and guidance has changed at pace. We will take your feedback forward to ensure we improve on this in the future. Kind regards

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Review from Nigel L (Son of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly and polite and caring.
Reply from Immacolata Jacobs, Media Marketing at Stuart House

Thank you for taking the time to write your review, I will pass on your kind words to all the team. All the very best.

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Review from Rennie G (Son of Resident) published on 15 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very happy with the level of communication and level of response I have with Stuart House. I am confident that my father receives all the necessary support to ensure his latter days are as comfortable as possible.
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Review from Ellen (Daughter of Resident) published on 26 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved to Stuart House just over 2 years ago. My Dad lived there until he passed away at Stuart House a year ago. Both parents have/had Alzheimer's. I live in Australia and talk to my Mum either on the phone in her room or on her mobile every day. I have also visited Stuart House at the time
of my Dad's funeral, which was attended by many Stuart House staff. My parents had avoided moving into residential care for a long time and when they finally made the decision to move, it was amazing how quickly they settled in and how happy they both are/were there. Stuart House may not be a purpose built new building however the attitude of staff and management makes it the place it is. My Mum remains independent when and where she is able and receives support when needed. The management are always quick and personable in their responses and know/knew my parents extremely well. I would and do recommend Stuart House whenever asked.
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Review from L M (Husband of Resident) published on 11 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reasonably good except bedroom very small. Staff very good, place is kept clean, not enough musical activities.
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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Stuart House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.772 for Stuart House is calculated as follows: ( (195 Excellents x 5) + (21 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 232 Ratings = 4.772
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Stuart House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Debbie

Debbie Brazier

Job Title: Care Home Manager Joined: 2005

Debbie joined Notaro Care Homes as a senior carer in 2005 and quickly became deputy manager soon after. In 2006 she was recruited as registered manager for the home and continues to work there today. Debbie realised early on in her career that she loved working with people with mental health issues and her determination and drive has led her to become a very successful respected manager, enabling individuals living with dementia.


Debbie has gathered a plethora of qualifications pertaining to her role, including the registered manager’s leadership and management qualification.


Outside of work she enjoys spending time with her family and friends and running around after her granddaughter.


Please feel free to contact Debbie

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