Review from Barbara B (Mother of Resident) published on 20 October 2020
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My son is taking a very long time to get back to normal. As he wants to come home, he has been with you for 3 1/2 years. I know that I am gone 80, but he will still be looked after at home. He tells me he is unhappy. I know you are doing your best and you have good staff. Nothing is too much trouble
for you all.
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Review from Wendy S (Mother of Resident) published on 23 July 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Excellent care home. Our son has been a resident for several years and we found this care home to consistently give an excellent standard of all-round care. Our son receives the right amount of support for his needs both emotionally and with physical activities. The staff are kind and caring, and importantly,
experienced and knowledgeable. Our son has made huge progress in all areas since joining this home. The interaction and communication we have ourselves with the care home is great, they have been incredibly supportive to ourselves regarding our son and his issues/care.
The home is extremely well managed, which is vitally important and probably the key to why it is so successful. Any queries are dealt with immediately and professionally.
Our son views this care home as his home, which is so comforting to us as parents that we have somewhere where our son is so well cared for, and where he feels relaxed and at home.
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Review from M R (Mother of Resident) published on 10 June 2020
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I cannot thank the staff at Ash View enough for the excellent care of my son. Recently he needed an eye operation urgently and the staff have been amazing. As he only had sight in one eye the situation was critical. But due to the lockdown, the family have been unable to assist. The care home really
is his "home" and the staff a second family to him. The whole family are extremely grateful and thank god for Ash View.
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Review from Tiegan O (Resident) published on 25 February 2020
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am well supported by staff and feel safe at all times. I just love it, it's been the best place I have ever been. I am making progress.
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Review from Anne B (Mother of Resident) published on 26 February 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
My son has been living at Ash View House for about a year. I have found the staff to be caring, approachable and supportive. Any problems have been dealt with promptly and with transparency. My son participates in lots of social activities with the staff, far more than he would when living at home.
In the near future I would like him to be supported into regular activities that he perceives to be meaningful and purposeful that could anchor down his week, eg. voluntary work. I feel reassured that my son is cared for in a respectful and kind manner. I feel that my son is involved in his care and his wishes are respected. My son has 3 monthly reviews which we are invited to. I feel happy to contact the staff when I have any worries and visit the house at any time. I am always made to feel welcome. The staff actively participate in helping us maintain a close relationship with our son.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
7 Jul 2018
Overall
Outstanding
Caring
Good
Effective
Good
Responsive
Outstanding
Safe
Outstanding
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
What types of Care is Ash View House registered for?
Learning Disability / Autism, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ash View House have?
There are 17 Single Rooms.
What are the Facilities & Services at Ash View House?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport & Gardens are some of the Facilities & Services.
How far is Ash View House to the centre of Bristol?
4.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ash View House to verify any information. View our terms and conditions. Ash View House has an Basic Service - more info.