Care Homes Owned by Alexandra Homes (Bristol) Ltd

My son is taking a very long time to get back to normal. As he wants to come home, he has been with you for 3 1/2 years. I know that I am gone 80, but he will still be looked after at home. He tells me he is unhappy. I know you are doing your best and you have good staff. Nothing is too much trouble for you all.

Our son views this care home as his home, which is so comforting to us as parents that we have somewhere where our son is so well cared for, and where he feels relaxed and at home.

The building is old with steep stairs but has 2 lounges and a good dining area. Only improvements would be less steep stairs and a larger garden with green space in it. Excellent level of staffing and always caring.

Always made to feel welcome when visiting. Son is very happy here. Sometimes I think he could do more with his time but this could be because of resources, lack of staff or my son saying he doesn't want to do anything! We know he is safe and being looked after which is the most important thing.

I cannot thank the staff at Ash View enough for the excellent care of my son. Recently he needed an eye operation urgently and the staff have been amazing. As he only had sight in one eye the situation was critical. But due to the lockdown, the family have been unable to assist. The care home really is his "home" and the staff a second family to him. The whole family are extremely grateful and thank god for Ash View.

I am well supported by staff and feel safe at all times. I just love it, it's been the best place I have ever been. I am making progress.

My son has been living at Ash View House for about a year. I have found the staff to be caring, approachable and supportive. Any problems have been dealt with promptly and with transparency. My son participates in lots of social activities with the staff, far more than he would when living at home. In the near future I would like him to be supported into regular activities that he perceives to be meaningful and purposeful that could anchor down his week, eg. voluntary work. I feel reassured that my son is cared for in a respectful and kind manner. I feel that my son is involved in his care and his wishes are respected. My son has 3 monthly reviews which we are invited to. I feel happy to contact the staff when I have any worries and visit the house at any time. I am always made to feel welcome. The staff actively participate in helping us maintain a close relationship with our son.