
This is an amazing home with an amazing team who showed dedication not only to their workJacqueline R(Daughter of Resident/Service User)

Our experience has been excellent, from the day my husband joined the happy family at Cleeve LodgePeggy W(Wife of Resident/Service User)

Amazing home! My aunt is always clean and tidy, as is her room.Ann B(Niece of Resident/Service User)

This is an amazing home with an amazing team who showed dedication not only to their workJacqueline R(Daughter of Resident/Service User)

Our experience has been excellent, from the day my husband joined the happy family at Cleeve LodgePeggy W(Wife of Resident/Service User)

Amazing home! My aunt is always clean and tidy, as is her room.Ann B(Niece of Resident/Service User)

Cleeve Lodge Residential Care Home is a delightful period property with beautiful gardens located in Downend, Bristol. It prides itself on providing lovely accommodation and facilities. The period property, with its beautifully kept garden, has been carefully restored to create a relaxed and peaceful setting.
With an expert team of carers available 24 hours a day, residents receive the best possible care whenever they need it. Cleeve Lodge has close links...
Care Provided by Cleeve Lodge Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 33 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Cleeve Lodge Residential Care Home for full pricing details and T&Cs.
Contact Cleeve Lodge Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Kew Care Group
- Private Owned
Person in charge
- Risa Jobbins (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (27)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (2)
Visiting
- The home is happy to have visitors at any time.
Cleeve Lodge Residential Care Home Reviews (57)
Cleeve Lodge Residential Care Home has a Review Score of 9.5 (9.468) out of 10, based on 15 reviews in the last 2 years.
Over all time Cleeve Lodge Residential Care Home has 57 reviews.
Lots of activities available for residents, and lots of friendly, patient carers. Always very accommodating.
Thank you for your kind comments, we pride ourselves on providing a variety of activities to accommodate everyone. We have dedicated staff that put our residents at the centre of everything they do.
My mother has been a resident at Cleeve Lodge for two months but has been having daycare since March 2023. She is happy and wanted to move in to be with her friends, she loves the activities and trips. All the staff are friendly, kind and welcoming. I certainly have peace of mind that she is well cared for.
Thank you for your kind words, we will ensure these are passed on to the staff team. It has been a pleasure getting to know your mum, it has been wonderful to see her settling in so well and making so many friends. we love her sense of humour and her cheeky smile!
Our experience has been excellent, from the day my husband joined the happy family at Cleeve Lodge until now. We could not ask for a better care home.
Thank you for your lovely comments, we will ensure they are fed back to the staff team. We love caring for your husband, he has settled in so well to our family as have you. We love seeing his eyes light up when he sees you and we love hearing about your wonderful married life.
We would highly recommend Cleeve Lodge Care Home. Our mother was there for several years and we cannot fault the home and its staff at all. Everybody is so friendly and helpful and did everything they could to cater to Mum's needs. We were always kept updated regarding her health and the doctor called regularly. Mum enjoyed taking part in the activities and the entertainment was excellent. We are lucky we were able to settle Mum into this caring home.
Thank you for your lovely words, Mum was a big part of our Cleeve lodge family and is very much missed by all. we will ensure your kind words are passed on to the staff team.
Dad has received wonderful care and is always treated with dignity and kindness. There are always lots of activities and day trips, which everyone enjoys. As his needs have changed, everything possible has been put in place to support him. The staff are very friendly and helpful and have dealt with any queries promptly and professionally. I am very happy we chose Cleeve; Dad is content and very well looked after.
Thank you for your kind words; it is our pleasure to be caring for your dad, and we are pleased that he has settled in so well. He is definitely a character, and we love that about him. I will ensure your kind words are passed on to the staff team.
Thoughtful care was very much top of the agenda. Very personal attention to Mum's needs which made her feel comfortable and secure. She was allowed her own personal space and choice of joining in or otherwise any of the activities that were organised at the home.
Thank you for your lovely review. Your mum was a huge part of our Cleeve Lodge family and she is very much missed. we will ensure that your lovely words are feedback to the staff team.
The staff are so caring and helpful to my mum. I can’t fault the care she receives. Nothing is too much trouble. When Mum was a bit down recently they were great at doing things with her to try to cheer her up.
We will ensure your kind words are passed on to the staff team.
Amazing home! My aunt is always clean and tidy, as is her room. The staff are always willing to help or advise in any way. I know for a fact my aunt would not be here today if she hadn't taken residence at Cleevelodge. We wouldn't have coped without you! Thank you all.
Thank you for the lovely feedback. Your aunt is a huge part of our Cleeve Lodge family. We will feedback to the whole staff team.
There were always plenty of different activities for her to join in if she wanted to do so. The food has always been varied, tasty and plentiful.
Whenever we visited, we were made extremely welcome. Over and above everything, the staff at the home are the reason for the success of the organisation and for our mother’s and our satisfaction with her care.
Once again, our heartfelt thanks to everyone for caring so well for her.
Thank you so much for your kind words. It was an absolute pleasure to care for Mum and she taught us all so much. It was lovely to be able to have the support from all of the family too to ensure that the care given was to the highest standard. Your kind words have been shared with the team and mean so much.
This is the second care home Mum has been in. The difference between the two is night and day! She is very happy here, well looked after with wonderful staff. I would say 10/10. Very friendly, helpful staff and management.
It is wonderful getting to know your mum; although she has only been with us a few months, she has settled in well and brings so much joy to Cleeve Lodge. Thank you for your lovely comments. I will ensure that they are passed on to the whole team.
This is an amazing home with an amazing team who showed dedication not only to their work but for the residents as well. It’s hard to sum up our appreciation of the care Mum received but thank you to all the staff.
Thank you so much for taking the time to review the home, we will ensure your lovely words are passed on to the team. It was an absolute pleasure looking after your mum, she was a huge part of our Cleeve Lodge family and she is deeply missed.
My mum recently spent a week in respite at Cleeve Lodge after suffering a stroke and I have to say the care and consideration given to her whilst she was there made it actually enjoyable for her. Although her room was small it was kept spotlessly clean and she never tired of telling me how kind everyone was. Thank you to the staff at Cleeve Lodge for making Mum's stay so safe and comfortable, she says that she felt genuinely cared for.
Thank you for your lovely feedback, we will feed this back to the staff team. It was a pleasure looking after your mum even though it was only a short amount of time we enjoyed getting to know her. We wish her all the best
Cannot believe, we, as a family, were so lucky in finding such a special place for our mum to spend her last 2-years. The staff are amazing, not only caring for residents' needs with compassion and dignity but go out of their way to make the families feel welcome as well. The home is spotlessly clean and well cared for, and everyone is treated with care, dignity and compassion. Residents are always kept entertained and very well cared for.
Thank you for taking the time to review the home. Your comments are so thoughtful and will be passed on to the team. It is so lovely to have supportive relatives who are fully involved not only in the care of their loved ones but in the whole home. Thank you from all at Cleeve Lodge and for continuing to support us.
My mum has been a resident at Cleeve Lodge for 2 years. Mum is very well looked after by everyone, the staff are so caring and loving. The home is always spotless and doesn't smell like a care home which others did when visiting. They have plenty of activities to stimulate them. This home is first class, I would highly recommend to all. The chefs cook all the food from scratch and always makes me feel hungry. Well done Cleeve Lodge.
Thank you so much for your lovely review, we will pass it on to the great staff team. It is so helpful for people looking for care to see reviews so we really appreciate it. Best wishes, Josie and Risa.
One morning their quick response when they found a lady that was unwell, calling the doctor and ambulance was excellent. On coming out of hospital they have continued with excellent care for this lady.
Cleeve Lodge Residential Care Home provide a safe and caring environment for residents. The staff know the residents really well and provide many activities and treats to improve their quality of life.
Thank you for your review - we will pass your lovely comments on to our brilliant staff team. Best wishes, Josie
My mother is well cared for and all her needs are met. The staff are very friendly and offer companionship as well as care. They always keep me informed and are always ready to answer any enquiries I have.
Very friendly and helpful staff.
Thank you so much for your lovely review we will ensure that we pass this over to the team.
It is a well-run home, staffed by trained and very caring people. Both of my parents have lived here, my mother for 3 years and 9 months, she has been very happy and well looked after. It is comforting for me and the rest of my family to know that our loved ones are happy, looked after and enjoying themselves.
Thank you so much for taking the time to review the home, we will ensure your lovely words are passed on to the team. It was an absolute pleasure looking after your mum and dad, they were a huge part of our Cleeve lodge family and are deeply missed. we hope to see you soon when we are able to open up our doors once again.
Well done Cleeve Lodge, excellent home.
Thank you so much for your review, we will ensure it is passed on to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 June 2018Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 13 July 2026One double occupancy room available, suitable for a couple or large room for single occupancy. Two single en-suite rooms available. Secure dementia care bedroom available within the quiet wing. Respite care available.
News (38) & Events (0)
- 23 Jun 2026
The FIFA Club World Cup has brought an extra buzz to our homes last week, with residents and teams coming together to enjoy all the excitement the tournament has to...
- 27 May 2026
With the warmer weather arriving, residents at Cleeve Lodge have been making the most of time outdoors and enjoying a slower pace to the day together. This week’s activities have...
- 12 May 2026
Across our homes, daily life is built around the relationships that grow naturally over time between residents, teams, families and the people who spend time there each day. Often, it...
There are no upcoming events for Cleeve Lodge Residential Care Home.
Awards / Recognitions (2)
- 09 Oct 2021Recipient: Kew Care Group
- 01 Jul 2020Recipient: Kew Care Group
Accreditations
There are no accreditations posted yet for Cleeve Lodge Residential Care Home.
Meet the Team (2)

I am Cerisa, known as Risa, Registered Manager at Cleeve Lodge Residential Home in Downend. We care for adults over the age of 65 who require support with their daily living or who simply require companionship.
I first started working in care in 1998 and moved to Cleeve Lodge in 2008. I have NVQ Level 2 & 3 in Health & Social Care and recently achieved my Level 5 Diploma in Leadership & Management.
Outside of work, I live with my husband and three teenage children. My household is very busy and noisy with my children and two dogs but I wouldn't change it for anything. My children forever make me smile.
The most important lesson that I have learnt has been that working in a team achieves much more than working in isolation. The best piece of advice that I was once given was to believe in myself as I can achieve great things.

I am Helen Haughton, I support the Homes in the Kew Care Group as Operations Manager. I started working in health & social care in 2001 when I graduated from Cardiff University and joined Kew Care Group in 2008. I was the Registered Manager of Cleeve Lodge Residential Home for 10 years achieving an Outstanding CQC rating in 2018. In addition to this, I had been working alongside the other Managers within the Group for several years but took on the operations role full-time in 2018 and now split my time between the four Homes.
The best piece of advice that I was once given was to teach and mentor others and they will be the best reflection of you.
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