Cleeve Lodge Residential Care Home

Cleeve Lodge Close, Downend, Bristol BS16 6AQ
Review Us
9.8 49 Reviews
  • Cleeve Lodge Residential Care Home, Bristol
Cleeve Lodge Residential Care Home is a delightful period property with beautiful gardens located in Downend, Bristol. It prides itself on providing lovely accommodation and facilities. The period property, with its beautifully kept garden, has been carefully restored to create a relaxed and peaceful setting.

With an expert team of carers available 24 hours a day, residents receive the best possible care whenever they need it. Cleeve Lodge has close links with local health professionals, and all staff are up to date with procedures and care advice. Continuing professional development is highly valued.

Cleeve Lodge offers 30 en-suite bedrooms, many with views over the accessible gardens. It has three sitting rooms and a light and bright dining room, providing various locations for activities or visiting.

From one-on-one time and small classes to communal area entertainment and seasonal celebrations, the team works hard to ensure that residents truly enjoy their time as part of the Cleeve Lodge community.

Feel free to visit to see the services provided and meet the wonderful team.
Show Cleeve Lodge Residential Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1120 – £1475
  • Self-Funded Residential Dementia Care: £1120 – £1475
  • RESPITE Self-Funded Residential Care: £1120 – £1475
  • RESPITE Self-Funded Residential Dementia Care: £1120 – £1475

These prices are only a guideline, please contact Cleeve Lodge Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Risa Jobbins (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • The home is happy to have visitors at any time.

Cleeve Lodge Residential Care Home Reviews (49)

9.8

Cleeve Lodge Residential Care Home has a Review Score of 9.8 (9.770) out of 10, based on 20 reviews in the last 2 years.
Over all time Cleeve Lodge Residential Care Home has 49 reviews.

Overall Experience
  • 36
  • 13
  • 0
  • 0
  • 0
Date Published
  • 49
  • 2
  • 6
  • 20
  • 29
Reviewer Connection to Cleeve Lodge Residential Care Home
  • 21
  • 8
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 49, showing 21-40
Review from Jean H (Daughter-in-law of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been living at Cleeve Lodge for the last 5 years. As a family, we cannot thank the staff enough for the care she received until she passed away last week. From the day she moved into the home her care has been amazing, being adjusted, as necessary, to her additional needs.
There were
always plenty of different activities for her to join in if she wanted to do so. The food has always been varied, tasty and plentiful.
Whenever we visited, we were made extremely welcome. Over and above everything, the staff at the home are the reason for the success of the organisation and for our mother’s and our satisfaction with her care.
Once again, our heartfelt thanks to everyone for caring so well for her.
Reply from Helen Haughton, Operations Manager at Cleeve Lodge Residential Care Home

Thank you so much for your kind words. It was an absolute pleasure to care for Mum and she taught us all so much. It was lovely to be able to have the support from all of the family too to ensure that the care given was to the highest standard. Your kind words have been shared with the team and mean so much.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P D (Son of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the second care home Mum has been in. The difference between the two is night and day! She is very happy here, well looked after with wonderful staff. I would say 10/10. Very friendly, helpful staff and management.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

It is wonderful getting to know your mum; although she has only been with us a few months, she has settled in well and brings so much joy to Cleeve Lodge. Thank you for your lovely comments. I will ensure that they are passed on to the whole team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline R (Daughter of Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident of Cleeve Lodge Residential Care Home for nearly a year, in that time they brought the fun and laughter back into her life with all the activities. We as a family were made very welcome. The team gave my mum excellent care, respect and dignity and they all worked extremely hard to
give Mum the best care possible.
This is an amazing home with an amazing team who showed dedication not only to their work but for the residents as well. It’s hard to sum up our appreciation of the care Mum received but thank you to all the staff.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you so much for taking the time to review the home, we will ensure your lovely words are passed on to the team. It was an absolute pleasure looking after your mum, she was a huge part of our Cleeve Lodge family and she is deeply missed.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynn K (Daughter of Resident) published on 24 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum recently spent a week in respite at Cleeve Lodge after suffering a stroke and I have to say the care and consideration given to her whilst she was there made it actually enjoyable for her. Although her room was small it was kept spotlessly clean and she never tired of telling me how kind everyone
was. Thank you to the staff at Cleeve Lodge for making Mum's stay so safe and comfortable, she says that she felt genuinely cared for.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your lovely feedback, we will feed this back to the staff team. It was a pleasure looking after your mum even though it was only a short amount of time we enjoyed getting to know her. We wish her all the best

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally B (Daughter of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot believe, we, as a family, were so lucky in finding such a special place for our mum to spend her last 2-years. The staff are amazing, not only caring for residents' needs with compassion and dignity but go out of their way to make the families feel welcome as well. The home is spotlessly clean
and well cared for, and everyone is treated with care, dignity and compassion. Residents are always kept entertained and very well cared for.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for taking the time to review the home. Your comments are so thoughtful and will be passed on to the team. It is so lovely to have supportive relatives who are fully involved not only in the care of their loved ones but in the whole home. Thank you from all at Cleeve Lodge and for continuing to support us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Louise H (Daughter of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Cleeve Lodge for 2 years. Mum is very well looked after by everyone, the staff are so caring and loving. The home is always spotless and doesn't smell like a care home which others did when visiting. They have plenty of activities to stimulate them. This home is first class,
I would highly recommend to all. The chefs cook all the food from scratch and always makes me feel hungry. Well done Cleeve Lodge.
Reply from Josie Dalli, Director at Cleeve Lodge Residential Care Home

Thank you so much for your lovely review, we will pass it on to the great staff team. It is so helpful for people looking for care to see reviews so we really appreciate it. Best wishes, Josie and Risa.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H C (Friend of Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
One morning their quick response when they found a lady that was unwell, calling the doctor and ambulance was excellent. On coming out of hospital they have continued with excellent care for this lady.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David V (Son of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cleeve Lodge Residential Care Home provide a safe and caring environment for residents. The staff know the residents really well and provide many activities and treats to improve their quality of life.
Reply from Josie Dalli, Director at Cleeve Lodge Residential Care Home

Thank you for your review - we will pass your lovely comments on to our brilliant staff team. Best wishes, Josie

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shelagh C (Daughter of Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well cared for and all her needs are met. The staff are very friendly and offer companionship as well as care. They always keep me informed and are always ready to answer any enquiries I have.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Daughter-in-law of Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and helpful staff.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you so much for your lovely review we will ensure that we pass this over to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marilyn T (Daughter of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a well-run home, staffed by trained and very caring people. Both of my parents have lived here, my mother for 3 years and 9 months, she has been very happy and well looked after. It is comforting for me and the rest of my family to know that our loved ones are happy, looked after and enjoying
themselves.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you so much for taking the time to review the home, we will ensure your lovely words are passed on to the team. It was an absolute pleasure looking after your mum and dad, they were a huge part of our Cleeve lodge family and are deeply missed. we hope to see you soon when we are able to open up our doors once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B B (Daughter of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well done Cleeve Lodge, excellent home.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you so much for your review, we will ensure it is passed on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jen C (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum coming to the care home in February and unfortunately her declining health, Cleeve Lodge staff have been treating Mum with great dignity and respect. Making her last few months feel that she is in a family environment.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you so much for your lovely review, it is very much appreciated by all staff. Mum has become a part of our Cleeve Lodge family and is a pleasure to care for.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G H (Granddaughter of Resident) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Nan stayed here on respite whilst I went on holiday with my parents. She really enjoyed her time here, the staff were very friendly and helpful. The food must have been good as she actually ate. My Nan even joined in with the activities and enjoyed the company.
Reply from Helen Haughton, Operations Manager at Cleeve Lodge Residential Care Home

Thank you for your positive comments. Hopefully you and your family managed to have a restful holiday. I know that Nan enjoyed herself and we would love to have her visit us again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M D (Son of Resident) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother recently died aged 103 after moving into Cleeve Lodge three years ago. Whilst independent, her eyesight, hearing and progressively mobility, deteriorated and she became increasingly dependent on staff. She was indeed fortunate to have been placed in Cleeve Lodge. All the staff looked after
her in a professional, caring and respectful manner. The ethos was fully inclusive and the care excellent. I have nothing but praise and respect for the staff at all levels. On her behalf, thank you.
Reply from Helen Haughton, Operations Manager at Cleeve Lodge Residential Care Home

Thank you for taking the time to say such wonderful things about the team at Cleeve Lodge. It was a pleasure to care for your Mother. She will be sadly missed but we all have such fond memories of her time with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very lucky. This home is the best anyone can ask for. The staff are brilliant, helpful and cheerful. I have been here 8 and a half years and I do not regret one moment.
Reply from Josie Dalli, Managing Director at Cleeve Lodge Residential Care Home

Thank you for taking the time to give us this lovely feedback J B - it makes such a difference to the staff to hear what a great impact they have. We all love having you. Josie

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L N (Sister of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother is a resident of Cleeve Lodge Care Home. He has been there for nearly three years. In that time he has been looked after exceptionally well with all his personal care as well as his physical and entertainment needs. The management, as well as all of the staff, are superb and always make time
for all the residents' needs.
Reply from Josie Dalli, Managing Director at Cleeve Lodge Residential Care Home

Thank you so much for your lovely comments, we love having him with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N N (Son of Resident) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent nothing is too much trouble, food, rooms and cleanliness are all above excellent. Mother is much happier now.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan R (Son of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff with a truly caring attitude, have made my mum most welcome and at home. Mum has smiled more in the last year than she has done for many years and the staff have helped myself and my sister through a difficult time. I could not recommend Cleeve Lodge any higher.
Reply from Josie Dalli, Director at Cleeve Lodge Residential Care Home

Thank you so much for your review - it means so much to the staff when we get a heartfelt thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peggy N (Resident) assisted by family/friend published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely friendly and caring staff who look after residents every need.
Reply from Josie Dalli, Director at Cleeve Lodge Residential Care Home

Thank you for your review, it really helps us to constantly work to improve our care and service.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Cleeve Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.770 for Cleeve Lodge Residential Care Home is calculated as follows: ( (198 Excellents x 5) + (28 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 239 Ratings = 4.77
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cleeve Lodge Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 08 Sep 2025

One double occupancy room available, suitable for a couple or large room for single occupancy. Also, one single en-suite room available. Secure dementia care bedroom available within the quiet wing. Respite care available.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (2)

Risa

Risa Jobbins

Job Title: Registered Manager Joined: 2008

I am Cerisa, known as Risa, Registered Manager at Cleeve Lodge Residential Home in Downend. We care for adults over the age of 65 who require support with their daily living or who simply require companionship.


I first started working in care in 1998 and moved to Cleeve Lodge in 2008. I have NVQ Level 2 & 3 in Health & Social Care and recently achieved my Level 5 Diploma in Leadership & Management.


Outside of work, I live with my husband and three teenage children. My household is very busy and noisy with my children and two dogs but I wouldn't change it for anything. My children forever make me smile.


The most important lesson that I have learnt has been that working in a team achieves much more than working in isolation. The best piece of advice that I was once given was to believe in myself as I can achieve great things.

Helen

Helen Haughton

Job Title: Operations Manager Joined: 2008

I am Helen Haughton, I support the Homes in the Kew Care Group as Operations Manager. I started working in health & social care in 2001 when I graduated from Cardiff University and joined Kew Care Group in 2008. I was the Registered Manager of Cleeve Lodge Residential Home for 10 years achieving an Outstanding CQC rating in 2018. In addition to this, I had been working alongside the other Managers within the Group for several years but took on the operations role full-time in 2018 and now split my time between the four Homes.


The best piece of advice that I was once given was to teach and mentor others and they will be the best reflection of you.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cleeve Lodge Residential Care Home to verify any information. View our terms and conditions. Cleeve Lodge Residential Care Home has an Enhanced Service - more info.