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Cleeve Lodge Residential Care Home

Cleeve Lodge Close, Downend, Bristol, South Gloucestershire BS16 6AQ
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This is an amazing home with an amazing team who showed dedication not only to their workJacqueline R(Daughter of Resident/Service User)
Cleeve Lodge Residential Care Home, Bristol
Our experience has been excellent, from the day my husband joined the happy family at Cleeve LodgePeggy W(Wife of Resident/Service User)
Cleeve Lodge Residential Care Home, Bristol
Amazing home! My aunt is always clean and tidy, as is her room.Ann B(Niece of Resident/Service User)
Cleeve Lodge Residential Care Home, Bristol

Cleeve Lodge Residential Care Home is a delightful period property with beautiful gardens located in Downend, Bristol. It prides itself on providing lovely accommodation and facilities. The period property, with its beautifully kept garden, has been carefully restored to create a relaxed and peaceful setting.

With an expert team of carers available 24 hours a day, residents receive the best possible care whenever they need it. Cleeve Lodge has close links...  

Care Provided by Cleeve Lodge Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,350 - £1,450£1,350 - £1,450
Residential Dementia Care£1,350 - £1,450£1,350 - £1,450

Contact Cleeve Lodge Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Risa Jobbins (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • The home is happy to have visitors at any time.

Cleeve Lodge Residential Care Home Reviews (57)

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9.5

Cleeve Lodge Residential Care Home has a Review Score of 9.5 (9.468) out of 10, based on 15 reviews in the last 2 years. Over all time Cleeve Lodge Residential Care Home has 57 reviews.

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Review from Katie C (Granddaughter of Resident) published on 25 March 2024 Submitted via Postal Card
Overall Experience

Lots of activities available for residents, and lots of friendly, patient carers. Always very accommodating.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your kind comments, we pride ourselves on providing a variety of activities to accommodate everyone. We have dedicated staff that put our residents at the centre of everything they do.

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Review from J F (Daughter of Resident) published on 15 November 2023 Submitted via Postal Card
Overall Experience

My mother has been a resident at Cleeve Lodge for two months but has been having daycare since March 2023. She is happy and wanted to move in to be with her friends, she loves the activities and trips. All the staff are friendly, kind and welcoming. I certainly have peace of mind that she is well cared for.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your kind words, we will ensure these are passed on to the staff team. It has been a pleasure getting to know your mum, it has been wonderful to see her settling in so well and making so many friends. we love her sense of humour and her cheeky smile!

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Review from Peggy W (Wife of Resident) published on 6 November 2023 Submitted via Postal Card
Overall Experience

Our experience has been excellent, from the day my husband joined the happy family at Cleeve Lodge until now. We could not ask for a better care home.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your lovely comments, we will ensure they are fed back to the staff team. We love caring for your husband, he has settled in so well to our family as have you. We love seeing his eyes light up when he sees you and we love hearing about your wonderful married life.

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Review from Kay S (Daughter of Resident) published on 31 October 2023 Submitted via Website
Overall Experience

We would highly recommend Cleeve Lodge Care Home. Our mother was there for several years and we cannot fault the home and its staff at all. Everybody is so friendly and helpful and did everything they could to cater to Mum's needs. We were always kept updated regarding her health and the doctor called regularly. Mum enjoyed taking part in the activities and the entertainment was excellent. We are lucky we were able to settle Mum into this caring home.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your lovely words, Mum was a big part of our Cleeve lodge family and is very much missed by all. we will ensure your kind words are passed on to the staff team.

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Review from J N (Daughter of Resident) published on 30 October 2023 Submitted via Website
Overall Experience

Dad has received wonderful care and is always treated with dignity and kindness. There are always lots of activities and day trips, which everyone enjoys. As his needs have changed, everything possible has been put in place to support him. The staff are very friendly and helpful and have dealt with any queries promptly and professionally. I am very happy we chose Cleeve; Dad is content and very well looked after.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your kind words; it is our pleasure to be caring for your dad, and we are pleased that he has settled in so well. He is definitely a character, and we love that about him. I will ensure your kind words are passed on to the staff team.

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Review from Paul H (Son of Resident) published on 27 October 2023 Submitted via Website
Overall Experience

Thoughtful care was very much top of the agenda. Very personal attention to Mum's needs which made her feel comfortable and secure. She was allowed her own personal space and choice of joining in or otherwise any of the activities that were organised at the home.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your lovely review. Your mum was a huge part of our Cleeve Lodge family and she is very much missed. we will ensure that your lovely words are feedback to the staff team.

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Review from Sarah C (Daughter of Resident) published on 26 October 2023 Submitted via Website
Overall Experience

The staff are so caring and helpful to my mum. I can’t fault the care she receives. Nothing is too much trouble. When Mum was a bit down recently they were great at doing things with her to try to cheer her up.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home
Thank you for your kind words. Your mum is such a joy and such a lovely character to have in the home.

We will ensure your kind words are passed on to the staff team.

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Review from Ann B (Niece of Resident) published on 23 October 2023 Submitted via Website
Overall Experience

Amazing home! My aunt is always clean and tidy, as is her room. The staff are always willing to help or advise in any way. I know for a fact my aunt would not be here today if she hadn't taken residence at Cleevelodge. We wouldn't have coped without you! Thank you all.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for the lovely feedback. Your aunt is a huge part of our Cleeve Lodge family. We will feedback to the whole staff team.

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Review from Jean H (Daughter-in-law of Resident) published on 14 August 2023 Submitted via Website
Overall Experience
Our mother has been living at Cleeve Lodge for the last 5 years. As a family, we cannot thank the staff enough for the care she received until she passed away last week. From the day she moved into the home her care has been amazing, being adjusted, as necessary, to her additional needs.
There were always plenty of different activities for her to join in if she wanted to do so. The food has always been varied, tasty and plentiful.
Whenever we visited, we were made extremely welcome. Over and above everything, the staff at the home are the reason for the success of the organisation and for our mother’s and our satisfaction with her care.

Once again, our heartfelt thanks to everyone for caring so well for her.

Reply from Helen Haughton, Operations Manager at Cleeve Lodge Residential Care Home

Thank you so much for your kind words. It was an absolute pleasure to care for Mum and she taught us all so much. It was lovely to be able to have the support from all of the family too to ensure that the care given was to the highest standard. Your kind words have been shared with the team and mean so much.

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Review from P D (Son of Resident) published on 17 February 2023 Submitted via Postal Card
Overall Experience

This is the second care home Mum has been in. The difference between the two is night and day! She is very happy here, well looked after with wonderful staff. I would say 10/10. Very friendly, helpful staff and management.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

It is wonderful getting to know your mum; although she has only been with us a few months, she has settled in well and brings so much joy to Cleeve Lodge. Thank you for your lovely comments. I will ensure that they are passed on to the whole team.

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Review from Jacqueline R (Daughter of Resident) published on 7 February 2022 Submitted via Website
Overall Experience
Mum was a resident of Cleeve Lodge Residential Care Home for nearly a year, in that time they brought the fun and laughter back into her life with all the activities. We as a family were made very welcome. The team gave my mum excellent care, respect and dignity and they all worked extremely hard to give Mum the best care possible.

This is an amazing home with an amazing team who showed dedication not only to their work but for the residents as well. It’s hard to sum up our appreciation of the care Mum received but thank you to all the staff.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you so much for taking the time to review the home, we will ensure your lovely words are passed on to the team. It was an absolute pleasure looking after your mum, she was a huge part of our Cleeve Lodge family and she is deeply missed.

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Review from Lynn K (Daughter of Resident) published on 24 August 2021 Submitted via Website
Overall Experience

My mum recently spent a week in respite at Cleeve Lodge after suffering a stroke and I have to say the care and consideration given to her whilst she was there made it actually enjoyable for her. Although her room was small it was kept spotlessly clean and she never tired of telling me how kind everyone was. Thank you to the staff at Cleeve Lodge for making Mum's stay so safe and comfortable, she says that she felt genuinely cared for.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your lovely feedback, we will feed this back to the staff team. It was a pleasure looking after your mum even though it was only a short amount of time we enjoyed getting to know her. We wish her all the best

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Review from Sally B (Daughter of Resident) published on 17 August 2021 Submitted via Postal Card
Overall Experience

Cannot believe, we, as a family, were so lucky in finding such a special place for our mum to spend her last 2-years. The staff are amazing, not only caring for residents' needs with compassion and dignity but go out of their way to make the families feel welcome as well. The home is spotlessly clean and well cared for, and everyone is treated with care, dignity and compassion. Residents are always kept entertained and very well cared for.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for taking the time to review the home. Your comments are so thoughtful and will be passed on to the team. It is so lovely to have supportive relatives who are fully involved not only in the care of their loved ones but in the whole home. Thank you from all at Cleeve Lodge and for continuing to support us.

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Review from Louise H (Daughter of Resident) published on 19 May 2021 Submitted via Postal Card
Overall Experience

My mum has been a resident at Cleeve Lodge for 2 years. Mum is very well looked after by everyone, the staff are so caring and loving. The home is always spotless and doesn't smell like a care home which others did when visiting. They have plenty of activities to stimulate them. This home is first class, I would highly recommend to all. The chefs cook all the food from scratch and always makes me feel hungry. Well done Cleeve Lodge.

Reply from Josie Dalli, Director at Cleeve Lodge Residential Care Home

Thank you so much for your lovely review, we will pass it on to the great staff team. It is so helpful for people looking for care to see reviews so we really appreciate it. Best wishes, Josie and Risa.

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Review from H C (Friend of Resident) published on 18 May 2021 Submitted via Postal Card
Overall Experience

One morning their quick response when they found a lady that was unwell, calling the doctor and ambulance was excellent. On coming out of hospital they have continued with excellent care for this lady.

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Review from David V (Son of Resident) published on 23 April 2021 Submitted via Postal Card
Overall Experience

Cleeve Lodge Residential Care Home provide a safe and caring environment for residents. The staff know the residents really well and provide many activities and treats to improve their quality of life.

Reply from Josie Dalli, Director at Cleeve Lodge Residential Care Home

Thank you for your review - we will pass your lovely comments on to our brilliant staff team. Best wishes, Josie

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Review from Shelagh C (Daughter of Resident) published on 21 April 2021 Submitted via Postal Card
Overall Experience

My mother is well cared for and all her needs are met. The staff are very friendly and offer companionship as well as care. They always keep me informed and are always ready to answer any enquiries I have.

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Review from M S (Daughter-in-law of Resident) published on 15 April 2021 Submitted via Postal Card
Overall Experience

Very friendly and helpful staff.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you so much for your lovely review we will ensure that we pass this over to the team.

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Review from Marilyn T (Daughter of Resident) published on 13 April 2021 Submitted via Postal Card
Overall Experience

It is a well-run home, staffed by trained and very caring people. Both of my parents have lived here, my mother for 3 years and 9 months, she has been very happy and well looked after. It is comforting for me and the rest of my family to know that our loved ones are happy, looked after and enjoying themselves.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you so much for taking the time to review the home, we will ensure your lovely words are passed on to the team. It was an absolute pleasure looking after your mum and dad, they were a huge part of our Cleeve lodge family and are deeply missed. we hope to see you soon when we are able to open up our doors once again.

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Review from B B (Daughter of Resident) published on 13 April 2021 Submitted via Postal Card
Overall Experience

Well done Cleeve Lodge, excellent home.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you so much for your review, we will ensure it is passed on to the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 June 2018
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 July 2026

One double occupancy room available, suitable for a couple or large room for single occupancy. Two single en-suite rooms available. Secure dementia care bedroom available within the quiet wing. Respite care available.

News (38) & Events (0)

News
  • 23 Jun 2026

    The FIFA Club World Cup has brought an extra buzz to our homes last week, with residents and teams coming together to enjoy all the excitement the tournament has to...

  • 27 May 2026

    With the warmer weather arriving, residents at Cleeve Lodge have been making the most of time outdoors and enjoying a slower pace to the day together. This week’s activities have...

  • 12 May 2026

    Across our homes, daily life is built around the relationships that grow naturally over time between residents, teams, families and the people who spend time there each day. Often, it...

Upcoming Events

There are no upcoming events for Cleeve Lodge Residential Care Home.

Awards / Recognitions (2)

  • 09 Oct 2021Recipient: Kew Care Group
  • 01 Jul 2020Recipient: Kew Care Group

Accreditations

There are no accreditations posted yet for Cleeve Lodge Residential Care Home.

Meet the Team (2)

Risa Jobbins
Risa JobbinsJob Title:Registered ManagerJoined: 2008

I am Cerisa, known as Risa, Registered Manager at Cleeve Lodge Residential Home in Downend. We care for adults over the age of 65 who require support with their daily living or who simply require companionship.

I first started working in care in 1998 and moved to Cleeve Lodge in 2008. I have NVQ Level 2 & 3 in Health & Social Care and recently achieved my Level 5 Diploma in Leadership & Management.

Outside of work, I live with my husband and three teenage children. My household is very busy and noisy with my children and two dogs but I wouldn't change it for anything. My children forever make me smile.

The most important lesson that I have learnt has been that working in a team achieves much more than working in isolation. The best piece of advice that I was once given was to believe in myself as I can achieve great things.

Helen Haughton
Helen HaughtonJob Title:Operations ManagerJoined: 2008

I am Helen Haughton, I support the Homes in the Kew Care Group as Operations Manager. I started working in health & social care in 2001 when I graduated from Cardiff University and joined Kew Care Group in 2008. I was the Registered Manager of Cleeve Lodge Residential Home for 10 years achieving an Outstanding CQC rating in 2018. In addition to this, I had been working alongside the other Managers within the Group for several years but took on the operations role full-time in 2018 and now split my time between the four Homes.

The best piece of advice that I was once given was to teach and mentor others and they will be the best reflection of you.

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