Care Homes Owned by Kew Care Group

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Kew Care Group
Kew Care Group is a group of four family owned and run quality care homes in Bristol, West Sussex and Gloucester. The team firmly believe that residents do not live in their workplace, rather they work in their home. This philosophy runs through all the Kew Care Group Residential Care Homes.

The individual is at the centre of everything that Kew Care Group do. They work with each person to make sure that they consider individual likes, dislikes, choices, preferences and needs in providing a quality service in a home away from home. They use involvement and active participation to promote empowerment and maintain each person's way of life.

The Kew Care Group is focused on service users always being actively involved in quality feedback and continuous improvement strategies. This involves residents, families, friends, staff, health professionals, inspectors, social services and the local community.

Kew Care Group Locations (4)

4 Care Homes owned by Kew Care Group
Manor Cottage Residential Home

Beckspool Road, Frenchay, Bristol BS16 1NT 

9.9 55 reviews
"Staff are really friendly, caring and upbeat. I like that it is a small home. Mum enjoys the garden. Good activity programme too. We can…"   Read all 55 reviews
Location Type Care Home

Manor Cottage offers a stylish environment in which to provide residential care, being a listed building originating from the fifteenth century, lovingly converted for the practice of modern care. Tasteful furnishings and en-suite rooms add to the… Read more about Manor Cottage Residential Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 27 Rooms
  • from £1,000 / week
Green Willow Residential Home

21/23 Vicarage Lane, East Preston, Littlehampton BN16 2SP 

9.8 81 reviews
"My family and I are truly happy with the care that our mum receives at the home. Each and every member of the staff are wonderful and treat…"   Read all 81 reviews
Location Type Care Home

Green Willow Residential Home is set in a wonderful landscaped garden not far from East Preston village and close to the sea. The home was opened in 1985 and prides itself on its high standard of care service within a homely environment. Carers… Read more about Green Willow Residential Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 31 Rooms
  • from £1,100 / week
Cleeve Lodge Residential Care Home

Cleeve Lodge Close, Downend, Bristol BS16 6AQ 

9.6 51 reviews
"My experience of Cleeve Lodge Residential Care Home - A warm friendly welcome to residents and family. With excellent professional staff…"   Read all 51 reviews
Location Type Care Home

Cleeve Lodge Residential Care Home is a delightful period property with beautiful gardens located in Downend, Bristol. It prides itself on providing lovely accommodation and facilities. The period property, with its beautifully kept garden, has been… Read more about Cleeve Lodge Residential Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 33 Rooms
  • from £1,120 / week
Westbourne Care Home

190 Reservoir Road, Gloucester GL4 6SB 

9.5 46 reviews
"We have always found Westbourne very caring of our family member. The staff are always polite and very helpful. Our family member is…"   Read all 46 reviews
Location Type Care Home

Westbourne provides high-level care for adults with diverse needs, including physical disability, elderly frailty, learning disabilities, and dementia. Their well-trained team delivers care of experienced and enthusiastic staff. The facility offers… Read more about Westbourne Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 36 Rooms
  • from £1,350 / week

Kew Care Group Reviews (233)

9.7

Kew Care Group has a Group Review Score of 9.7 (9.714) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Kew Care Group must have a Review Score.

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Review of

Westbourne Care Home

from Iain M (Son of Resident) published on 10 December 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was very happy at Westbourne, and did not want to leave. In the 18 months she was there, she was well looked after by the staff who did their best to look after her in difficult circumstances.
Reply from Helen Haughton, Operations Manager at Westbourne Care Home
Thank you so much Iain for your review which is a good balance against your sister's previous comments. We loved your Mother's time with us and we all miss her greatly. Thank you for recognising that…read more
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Review of

Westbourne Care Home

from H B (Cousin of Resident) published on 9 December 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always found Westbourne very caring of our family member. The staff are always polite and very helpful. Our family member is always clean, as is her room, and there is always a calm atmosphere in the home. The activities are just what our family member likes.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home
Thank you so much for taking the time to leave us a review, it means so much to all our team! It is a pleasure caring for your loved one, and we are so pleased at how settled and happy she is here at…read more
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Review of

Green Willow Residential Home

from Deborah G (Daughter of Resident) published on 8 December 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are truly happy with the care that our mum receives at the home. Each and every member of the staff are wonderful and treat mum with great patience and respect. You have a real sense that is it a family and our mum is an important person in it. Every day there are activities which mum
always joins and enjoys. The home is so clean and is regularly deep cleaned and the food choices are excellent. I honestly cannot fault anything and am just so pleased that mum moved here when she was no longer able to live at home. I would highly recommend Green Willow and give it 5 stars.
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
We love having your Mum come to stay with us, and cannot wait to celebrate her birthday with you all this week. Thank you for all yours and your families support our lounges have never looked so full!
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Review of

Westbourne Care Home

from Amanda C (Daughter of Resident) published on 2 December 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad is cared for at Westbourne. He is happy and settled and he gets on well with the carers. They show him genuine care and kindness and help to accommodate his individual needs. I would recommend Westbourne to any family.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home
Thank so much for taking the time to leave a review, it means to much to all the team. We are so pleased that your Dad is settled and happy here at Westbourne, it is a pleasure to care for him.
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Review of

Westbourne Care Home

from Clare B (Daughter of Resident) published on 2 December 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care given to my mother over the last 12 months. We're always very warmly welcomed and the staff are very understanding and informative. I very much feel all our needs are met but also that you're happy to listen to us if needed.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home
Thank you so much for taking the time time to leave us a review! It is an absolute pleasure caring for your mum, we are so pleased with how well she settled in with us here, and that you know she is…read more
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Review of

Cleeve Lodge Residential Care Home

from Julie O (Daughter of Resident) published on 26 November 2025
Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Cleeve, it's very homely and clean, and most staff are kind and caring, but mum knows the ones that are not, and I have noticed too. My mum has had Rheumatoid Arthritis since she was 46. Mum gets anxious and has had pain in her life for a long time. Nights can be a problem for her, she gets confused.
Night staff are not very caring or kind. These staff work the day too, and I've noticed there care! Mum has been in Cleeve since May. She had a stroke. Since mum has been in Cleeve, she has had 4 falls, 2 of her own doing. Each time one happens, I notice a bit of my mum disappear! And I wonder what will happen the next time, it's these staff that let the home down, sorry to the kind and caring ones.
Reply from Josie Dalli, Director at Cleeve Lodge Residential Care Home
We know how hard it is to watch someone decline through dementia and as we have said in our many meetings, we can minimise the risk of falling but there is no perfect balance between some independent…read more
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Review of

Westbourne Care Home

from Lisa M (Daughter of Resident) published on 25 November 2025
Submitted via Website • Report
Overall Experience 1.0 out of 5
We removed Mum from Westbourne at the end of October 2025 due to being unhappy with the care she was receiving. For the 18months or so that Mum was a resident, there seemed to be problem after problem. Initially, furniture was dumped not far from Mum's window & we had to nag to get it removed. She was
never properly assessed for a DoLS (deprivation of liberty safeguard) despite my constant request, as I knew Mum didn't have 'full capacity'. Mum's personal care was pretty shocking. I constantly found dirty underwear in her drawers. Her toenails were left to grow so long, that Mum struggled to get shoes on. Staff turnover was horrendous. The new manageress lasted five weeks in the summer! Communication was awful. The phone would ring & ring and emails quite often unanswered - even at head office level. The home even had the audacity to report me to the authorities saying I removed Mum against her will! We have POA & have always had Mum's best interest at heart.
Reply from Josie Dalli, Director at Westbourne Care Home
We loved having your Mum with us & she loved being here and that is why we were so worried about her leaving so distressed and questioning why. We recognise (tried to explain & offered Social Worker…read more
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Review of

Cleeve Lodge Residential Care Home

from K D (Son of Resident) published on 10 November 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Cleeve Lodge Residential Care Home - A warm friendly welcome to residents and family. With excellent professional staff giving plenty of things for residents to do like going out for coffee to quizzes to having a singer coming in to entertain also bingo, in a clean environment. Giving
my brother and myself peice of mind.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home
Thank you for your wonderful feedback. I will ensure that this is relayed to the entire team. Thank you for your continued support with mum's care as this has helped her transition into Cleeve much…read more
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Review of

Westbourne Care Home

from Janiene C (Resident) assisted by family/friend published on 30 October 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wanted to go into respite care to give my husband a break from being my full time carer. I wasn't sure where I should go or what I should do. Through the council I was placed at Westbourne Care Home. I can only say positive things bout Westbourne Care. They have made me feel really comfortable and
at ease. They have helped me with washing, dressing, getting in and out of bed. Also having nice meals. All of the staff have been really friendly and helpful. Would not hesitate to go back.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home
Thank you so much for your wonderful review! It means so much to all our team to receive such lovely words. We can't wait to welcome you back.
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Review of

Green Willow Residential Home

from K L (Daughter of Resident) published on 15 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Last minute respite care, for my mum who has dementia. Phoned to make an enquiry came back within an hour. Went over to have a look around with my mum, she picked the room with outside patio. My dad and daughter went to visit nearly every day. All Staff were lovely, also made my dad relax and get some
well needed rest, seeing mum relxed. Stay for lunch a couple of times. I can't thank them enough.
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
We loved having Mum stay with us, our only stipulation is next time Dad's staying too as the staff loved when he stayed for lunch and the afternoon!
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Review of

Manor Cottage Residential Home

from Rhiannon W (Daughter of Resident) published on 14 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are really friendly, caring and upbeat. I like that it is a small home. Mum enjoys the garden. Good activity programme too. We can visit anytime too which I really do appreciate as do my sisters.
Reply from Debbie Cox, Business Administrator at Manor Cottage Residential Home
Thank you for your lovely review and kind words relating to all staff, its great to know that your mum enjoys our garden and the activities here.
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Review of

Manor Cottage Residential Home

from Marie M (Daughter of Resident) published on 10 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been with Manor Cottage for just over 3 years, she classes this as her home and can tell she is happy there. The staff are amazing with her, very kind and supportive. Her Alzheimer's has got worse lately but the care she receives is great. The staff are very informative of any needs that
mum may require, with a quick reassuring call or word when we go into see mum. Thanks for making mum happy.
Reply from Rayna Powell, Registered Manager at Manor Cottage Residential Home
Thank you very much for your review. It is so nice to know that mum is happy at manor cottage
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Review of

Green Willow Residential Home

from L K (Daughter of Resident) published on 22 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
As my mother becomes increasingly confused, the staff are caring for her kindly and with compassion while keeping her safe and comfortable. They have also been sympathetic to family members when visiting and in need of a cup of tea and some support.
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
Thank you for your kind words, we adore having Mum and helping her with her make up each morning those little routines that mean the most to her that she now struggles with.
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Review of

Green Willow Residential Home

from W J (Daughter of Resident) published on 22 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Green Willow, from managers to carers, kitchen staff and cleaners, all work hard and usually with a smile.
The home therefore has a good atmosphere and my Dad has settled well.
The environment is attractive with 2 lounges and lovely gardens wrapped around the building.
There are obviously
challenges with providing care to residents with different needs, both physical and mental, and the team appear to try hard to provide individualised care.
Visitors, both family and friends, are welcomed and can join in activities as they wish.
There is an excellent alarm system which detects if a resident is on the floor in their room.
Residents can have their own landline phone and wi-fi appears to be adequate
My only issues are with the call bell system, with bells ringing frequently. As a visitor, I find this challenging, but Dad is deaf and with his room door closed, it does not distress him.
I do not know a solution to this - care staff are busy with other residents
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
Thank you for your review, we love that Dad keeps us all on our toes with his daily wordle and sudoku!We appreciate at times the call bell system can appear to ring more frequently at certain times of…read more
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Review of

Green Willow Residential Home

from O T (Daughter of Resident) published on 20 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has lived at Green Willow for a few years. Despite her frailties and disabilities she has become part of the community which is Green Willow. Every member of the team makes it their mission to look after every aspect of care. The team understands the needs and foibles of each resident, and
they adapt to and respect their individuality. Communications between family members with Green Willow are excellent which is reassuring and appreciated especially by those who are not nearby.
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
Mum never fails to make us laugh each day, and I know the staff she once taught enjoy reminiscing about their days with her!
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Review of

Green Willow Residential Home

from Susan P (Wife of Resident) published on 20 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband came initially for 2 weeks respite after spending 5 weeks in Worthing Hospital, he was still poorly so we made the decision to get respite which went well, so well in fact that he became a permanent resident. He has slowly made improvement. He is well looked after and the staff take the greatest
care of him. He likes the food and I am welcomed whatever time I turn up (which helps me). He goes out on bus trips and joins in activities although also quite happy in his own room with a view of the pretty garden.
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
Our very own gentle giant, we are so delighted that he settled in so well he became a permeant resident giving you the time to focus on yourself as well as him.
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Review of

Green Willow Residential Home

from Roy P (Son of Resident) published on 20 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my parents have settled in well since moving into Green Willow in December. They have been very impressed as have I of the excellence of the staff and the attention given. It has enabled me to relax and go away on holidays knowing that they are well looked after.
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
We love having Mum and Dad reside with us, they're our very own Posh & Becks!
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Review of

Westbourne Care Home

from Anthony J (Son of Resident) published on 6 June 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is looked after very well and as no issues. She is very happy.
Reply from Helen Haughton, Operations Manager at Westbourne Care Home
Thank you for taking the time to submit a review. We are pleased to see that you are happy with the care that your relative receives.
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Review of

Westbourne Care Home

from J J (Son of Resident) published on 6 June 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly, clean, with experience staff. Well run facility.
Reply from Helen Haughton, Operations Manager at Westbourne Care Home
Thank you for taking the time to submit a review. We are pleased to see that you are happy with the care that your relative receives.
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Review of

Cleeve Lodge Residential Care Home

from Norman L (Respite Resident) assisted by family/friend published on 20 May 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very kind & caring made me feel at home and couldn't do enough for me, and it was lovely to meet other residents.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home
Thank you for your wonderful feedback; I will ensure that the entire team are aware of your kind words. It was so lovely getting to know and supporting you during your transition from hospital to…read more
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Awards / Recognitions (3)

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Frequently Asked Questions about Kew Care Group

Costs for care homes owned by Kew Care Group

Average costs per week for care homes owned by Kew Care Group by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Kew Care Group, based on 4 out of 4 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,143
Residential Dementia Care £1,255
All Care Types £1,143
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Kew Care Group own?

Kew Care Group own 4 Care Homes.

Which Kew Care Group Care Homes have the highest review score?

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kew Care Group to verify any information. View our terms and conditions. Kew Care Group has a Platinum Service – more info.