Care Homes Owned by Kew Care Group

My aunt Kathleen moved to Cleeve Lodge after/ Living alone - independently aged 102 yrs. Her transition was smoother with all her needs met in gentle and encouraging way by staff, who helped her overcome her fears and apprehension. The staff have allowed her to "move at her own pace", responding to her needs as they arose daily. Impaired by total deafness she has been allowed to integrate at her own pace. Listening to her family of her requests and wishes they have helped her overcome her initial fears and encouraged her voice. Excellent staff planning.

My mother has been in the care home now for nearly three years, she has just recently returned from a spell in hospital. She is delighted to be back in the care home. The care back in the care home. The care she received is absolutely brilliant. The carers treat her with respect and above all kindness, even visiting her in hospital. My family and I have nothing but gratitude towards them.

Visited Cleeve lodge Care Home (Downend) to celebrate great aunt's 103rd birthday. Staff were very friendly, accomodating and attentive. Private room made available for family celebration and decorated with birthday balloons and a banner. All our needs were met & catered for. The home is welcoming, clean and well run. Our aunt is very happy there and we are too.

It has taken me a while to come to terms with this situation but at no point was there ever a time that I felt uneasy about M's care and safety which in the end is what I needed to know, whilst they care for M they also unwittingly cared for me. Thank you all so much. Susan

Cleeve care home has been excellent since my mother became a resident in September 2025. I had a great feeling about the care home from the moment I first visited. I was greeted nicely & immediately show around the care home. Everything was in place and the residents seemed very happy. My mother then became a resident. The staff have been amazing, really caring and have been like family to my mother. Nothing seems to be too much trouble, if I ask for anything at the office it is done and if they have any concerns they talk to me about it and offer plenty of options. I can't praise the care home enough for how they have looked after my mother. By looking after my mother so well, it has taken a lot of stress off of me. Well done all and a big thank you.

I can't speak highly enough of the care Green Willow gave my Nana over the last five years of her life. They gave her a quality of life back and a sense of security and company after a difficult few years living by herself with visiting carers. She loved the activities (everything from llamas, to flamenco dancers, singers, arts and crafts and Pete's PE), the food, the friends she made, and her carers became an extension of her family. In her final few days, they looked after her so carefully and with so much dignity, and looked after my mum and I while we sat with her. I believe she truly had the most peaceful passing possible and that was because she could be given expert end of life care at Green Willow with the carers she loved so much rather than having to go into hospital. Even after she passed, Green Willow have continued to support us while we have completed paperwork and sorted out her room. I really can't thank them enough.

Mum (Val) had a short stay at Manor Cottage from late June to end August when she passed away. Her time spent there relieved all anxiety we had about her previous hospital stay and experience. The staff were all kind, caring and empathetic. They took time to ask questions and get to know mum as a person - and the person she was before dementia. Mum was cared for as we might have cared for her. They shared jokes, played music, did activities, sang songs and took her on day trips. We must also mention how excellent the food was! We tried not to visit when we were hungry as every offering was far too tasty to observe! Thank you to each and every member of the team who supported mum with kindness, care and dignity. We can't name everyone but a special mention for Sarah who expedited her move into Manor Cottage, and Shannae who is a credit to the profession and mature beyond her years.

The care and support they give not only to the residents but family/visitors really helps family members feel at ease in making the decision for their loved one to reside in a care home 24/7. I love that all staff from all departments get involved in making my nan feel at home. I would recommend this home to anyone thinking about their loved ones needing 24 hour support.

The staff are very caring and do everything they can to make residents feel safe and happy. The housekeeping team keep the rooms clean and tidy. The laundry team take great care with people's clothes. Everyone is friendly and do their very best to make the place feel homely.

There is always something happening but Mum chooses to stay in her room. The staff encourage her to join in but she has never been sociable. Mum is happy here and I know she is safe and looked after.

I am very happy here. I feel safe & secure

Thank you from the family, you are all amazing :)

Mum moved into Cleeve Lodge three months ago and in this time I can see that she is more herself again. She settled in well due to the lovely caring staff and she has made new friends. You are welcomed to spend quality time with your loved ones. It has given me great peace knowing she is well cared for 24/7.

My Mum has dementia and has recently moved into Westbourne. I cannot praise the staff enough their help with what is a difficult process has been invaluable nothing is too much trouble for them. They have made us feel very welcome given us reassurance in what is the testing time my Mum has settled really well. The home is immaculately clean to a high standard. The activities are inclusive for everybody again we cannot thank them enough. This Home is absolutely fantastic as well as it staff.

The place is so clean & staff are very kind & welcoming. The food is good & wholesome & a very good variety

My mother received fantastically supportive care over the last 2 years of her life. Despite her being unwilling to leave her room the staff did all they could to meet her mental + physical needs. They worked tirelessly to engage with her. I could not have asked for better end of life care. Her final 2 weeks were compassionate + dignified. Her comfort was their biggest priority This is truly a caring + loving environment. Residents are all part of an amazing family, care is expensive, but so very worth it.

My dad spent the last 6 weeks of his life at Cleeve Lodge. I would like to thank the staff and in particular the manager who always made us feel welcome as a family when we would visit Dad/Grandad. She was great at keeping us up to date and was always easy to communicate with. Dads room was lovely and airy and the front living room was a lovely space with sunlight and a homely feel. I was relieved my dad was safe and well cared for. Thankyou. X

it is truly family'. The staff are compassionate and dedicated showing love and care to all. My mother thinks she's in a 5 star hotel and keeps telling me she can't believe it, how lucky she is, it's that amazing. We feel truely blessed to have our mother here. The facilities are immaculate, it is warm and welcoming. There are lots of activities and fun to be had. It is without question the finest care home we have ever seen (we have seen a lot) home from home. We cannot thank Corrine and the team for all their help, dedication and devotion. You go above and beyond every single day with love, compassion and always happiness. Thank you so much on behalf of Marion and family xxx

It was a difficult decision to put Mum in a care home, but necessary. Why did we worry? She was looked after by loving, sensitive, caring staff. Westbourne is not a care home but a home that cares. Mum passed in December 2023. It was a no-brainer when mum-in-law needed care. Westbourne was number one on the list. Luckily, they were able to take mum-in-law, and it has given her a new lease of life. It's so heartwarming to see her so happy. Thank you, Westbourne. You are angels.

My mum has been in Manor Cottage for almost 4 years. I can say without exception everyone has been very kind and caring. The food is fabulous and there are activities every day. Most importantly my mum is very happy and so am I.