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Care Homes Owned by Kew Care Group

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Kew Care Group
Kew Care Group is a group of four family owned and run quality care homes in Bristol, West Sussex and Gloucester. The team firmly believe that residents do not live in their workplace, rather they work in their home. This philosophy runs through all the Kew Care Group Residential Care Homes.

The individual is at the centre of everything that Kew Care Group do. They work with each person to make sure that they consider individual likes, dislikes, choices, preferences and needs in providing a quality service in a home away from home. They use involvement and active participation to promote empowerment and maintain each person's way of life.

The Kew Care Group is focused on service users always being actively involved in quality feedback and continuous improvement strategies. This involves residents, families, friends, staff, health professionals, inspectors, social services and the local community.

Kew Care Group Locations (4)

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4 Care Homes owned by Kew Care Group
Manor Cottage Residential Home

Beckspool Road, Frenchay, Bristol BS16 1NT 

9.9 54 reviews
"Mum has now been with Manor Cottage for just over 3 years, she classes this as her home and can tell she is happy there. The staff are…"   Read all 54 reviews
Location Type Care Home

Manor Cottage offers a stylish environment in which to provide residential care, being a listed building originating from the fifteenth century, lovingly converted for the practice of modern care. Tasteful furnishings and en-suite rooms add to the… Read more about Manor Cottage Residential Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 27 Rooms from £1,120 / week
Green Willow Residential Home

21/23 Vicarage Lane, East Preston, Littlehampton BN16 2SP 

9.8 79 reviews
"As my mother becomes increasingly confused, the staff are caring for her kindly and with compassion while keeping her safe and comfortable.…"   Read all 79 reviews
Location Type Care Home

Green Willow Residential Home is set in a wonderful landscaped garden not far from East Preston village and close to the sea. The home was opened in 1985 and prides itself on its high standard of care service within a homely environment. Carers… Read more about Green Willow Residential Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 31 Rooms
Westbourne Care Home

190 Reservoir Road, Gloucester GL4 6SB 

9.8 41 reviews
"We were initially really worried about Mum going into residential care. At 90 years old, and having lived with us as part of our family…"   Read all 41 reviews
Location Type Care Home

Westbourne provides high-level care for adults with diverse needs, including physical disability, elderly frailty, learning disabilities, and dementia. Their well-trained team delivers care of experienced and enthusiastic staff. The facility offers… Read more about Westbourne Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 36 Rooms from £1,350 / week
Cleeve Lodge Residential Care Home

Cleeve Lodge Close, Downend, Bristol BS16 6AQ 

9.8 49 reviews
"Staff were very kind & caring made me feel at home and couldn't do enough for me, and it was lovely to meet other residents.…"   Read all 49 reviews
Location Type Care Home

Cleeve Lodge Residential Care Home is a delightful period property with beautiful gardens located in Downend, Bristol. It prides itself on providing lovely accommodation and facilities. The period property, with its beautifully kept garden, has been… Read more about Cleeve Lodge Residential Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 33 Rooms from £1,120 / week

Kew Care Group Reviews (223)

9.8

Kew Care Group has a Group Review Score of 9.8 (9.832) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Kew Care Group must have a Review Score.

Overall Experience
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Reviewer Connection to Kew Care Group
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Review of

Manor Cottage Residential Home

from Marie M (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been with Manor Cottage for just over 3 years, she classes this as her home and can tell she is happy there. The staff are amazing with her, very kind and supportive. Her Alzheimer's has got worse lately but the care she receives is great. The staff are very informative of any needs that
mum may require, with a quick reassuring call or word when we go into see mum. Thanks for making mum happy.
Reply from Rayna Powell, Registered Manager at Manor Cottage Residential Home

Thank you very much for your review. It is so nice to know that mum is happy at manor cottage

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Review of

Green Willow Residential Home

from L K (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As my mother becomes increasingly confused, the staff are caring for her kindly and with compassion while keeping her safe and comfortable. They have also been sympathetic to family members when visiting and in need of a cup of tea and some support.
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

Thank you for your kind words, we adore having Mum and helping her with her make up each morning those little routines that mean the most to her that she now struggles with.

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Review of

Green Willow Residential Home

from W J (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Green Willow, from managers to carers, kitchen staff and cleaners, all work hard and usually with a smile.
The home therefore has a good atmosphere and my Dad has settled well.
The environment is attractive with 2 lounges and lovely gardens wrapped around the building.
There are obviously
challenges with providing care to residents with different needs, both physical and mental, and the team appear to try hard to provide individualised care.
Visitors, both family and friends, are welcomed and can join in activities as they wish.
There is an excellent alarm system which detects if a resident is on the floor in their room.
Residents can have their own landline phone and wi-fi appears to be adequate
My only issues are with the call bell system, with bells ringing frequently. As a visitor, I find this challenging, but Dad is deaf and with his room door closed, it does not distress him.
I do not know a solution to this - care staff are busy with other residents
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

Thank you for your review, we love that Dad keeps us all on our toes with his daily wordle and sudoku!We appreciate at times the call bell system can appear to ring more frequently at certain times of the day, every bedroom, bathroom, lounge, fire door and our front door are all linked to the system so even when the bells are answered, if support is requested in succession it can seem continuous despite it being different individuals seeking support from the team.

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Review of

Green Willow Residential Home

from O T (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has lived at Green Willow for a few years. Despite her frailties and disabilities she has become part of the community which is Green Willow. Every member of the team makes it their mission to look after every aspect of care. The team understands the needs and foibles of each resident, and
they adapt to and respect their individuality. Communications between family members with Green Willow are excellent which is reassuring and appreciated especially by those who are not nearby.
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

Mum never fails to make us laugh each day, and I know the staff she once taught enjoy reminiscing about their days with her!

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Review of

Green Willow Residential Home

from Susan P (Wife of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband came initially for 2 weeks respite after spending 5 weeks in Worthing Hospital, he was still poorly so we made the decision to get respite which went well, so well in fact that he became a permanent resident. He has slowly made improvement. He is well looked after and the staff take the greatest
care of him. He likes the food and I am welcomed whatever time I turn up (which helps me). He goes out on bus trips and joins in activities although also quite happy in his own room with a view of the pretty garden.
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

Our very own gentle giant, we are so delighted that he settled in so well he became a permeant resident giving you the time to focus on yourself as well as him.

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Review of

Green Willow Residential Home

from Roy P (Son of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my parents have settled in well since moving into Green Willow in December. They have been very impressed as have I of the excellence of the staff and the attention given. It has enabled me to relax and go away on holidays knowing that they are well looked after.
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

We love having Mum and Dad reside with us, they're our very own Posh & Becks!

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Review of

Westbourne Care Home

from Anthony J (Son of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is looked after very well and as no issues. She is very happy.
Reply from Helen Haughton, Operations Manager at Westbourne Care Home

Thank you for taking the time to submit a review. We are pleased to see that you are happy with the care that your relative receives.

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Review of

Westbourne Care Home

from J J (Son of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly, clean, with experience staff. Well run facility.
Reply from Helen Haughton, Operations Manager at Westbourne Care Home

Thank you for taking the time to submit a review. We are pleased to see that you are happy with the care that your relative receives.

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Review of

Cleeve Lodge Residential Care Home

from Norman L (Respite Resident) assisted by family/friend published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very kind & caring made me feel at home and couldn't do enough for me, and it was lovely to meet other residents.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your wonderful feedback; I will ensure that the entire team are aware of your kind words. It was so lovely getting to know and supporting you during your transition from hospital to being able to manage at home

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Review of

Manor Cottage Residential Home

from Gary B (Son of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been living at Manor Cottage for a year now. She took her time to settle in, and she now very much sees Manor Cottage as her home. She is well-cared for, the staff are always friendly and helpful, and it is incredibly reassuring to know that she is safe and being looked after. The best part,
apart from getting to see her and taking her out from time to time, is how happy she looks during many of the activities. I think the exercise sessions are her favourite, although the look of delight on her face when she recently handled a python does make me wonder why we didn't have more exotic pets when we were growing up!
It was far from an easy decision to move Mum into a home. Manor Cottage made it very easy, and the last year has proved that it was an excellent choice.
Reply from Debbie Cox, Business Administrator at Manor Cottage Residential Home

Thank you for your lovely review, its great to hear you see the pictures of your mum during our activities on our facebook site. Your mum really does join in with the activities and enjoys them, she has settled in so well its lovely to see her with her friends.

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Review of

Manor Cottage Residential Home

from Simeon D (Son of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Manor Cottage for around 3 months, and they really look after her. She was struggling at home (she's 92) and she seems much better for their care.
They have a hairdresser that visits, plus she loves having her nails done
It's also a load off of the family's minds knowing
that she not on her own
We're really glad that we chose Manor Cottage
Reply from Rayna Powell, Registered Manager at Manor Cottage Residential Home

Thank you very much for your review. mum has settled in well within our manor family

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Review of

Westbourne Care Home

from Sara-Jane W (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were initially really worried about Mum going into residential care. At 90 years old, and having lived with us as part of our family for the last decade on our smallholding, we knew this would be a very hard move for us all. Mum had grown up on a farm and lived in the countryside all of her life
but we could no longer cope with the lack of mobility that Mum was faced with and her inability to move without significant equipment and the support of two carers. Mum was with Westbourne for 5 months, and whilst her decline was sad to see due to many illnesses including blood cancer, we could never fault the care or compassion shown by the staff at Westbourne - it was first class. During the last couple of weeks, when Mum was moved to end of life, the support was outstanding and the staff made what was an incredibly hard time far easier to deal with due to their kindness, attention and dignity. I will never forget the commitment and love shown by the staff to Mum.
Reply from Frances OShaughnessy, Business Administrator at Westbourne Care Home

Thank you for such a lovely review, it means so much to all the staff at Westbourne to hear such praising words. Caring for your wonderful mum was a pleasure, and we are so pleased that she was happy during her time at Westbourne.

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Review of

Cleeve Lodge Residential Care Home

from R L (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has just had 2 weeks respite after a hospital stay & it did him the world of good. Has been social, going for walks, taking part in the activities much more interactive than he had been at home previously.
The staff are wonderful & made this experience so easy for all of us.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your wonderful feedback; I will ensure that the entire team are aware of your kind words. we have thoroughly enjoyed getting to know your dad.

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Review of

Manor Cottage Residential Home

from Jennie N (Sister of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding a care home for my 97 year old sister near her own home was not an easy task but the standards and ratings shown on the internet were excellent and it was a great location. The cosy and homely feel to the place was welcoming and the staff were so helpful and caring. I really felt that my sister
could not have been in better hands and I was impressed by the communication between the staff. When I phoned to make enquiries, the person I spoke to knew all about my sister and didn't need to waste time going to find out - just like a family. I would definitely recommend this home (and that's what it was) to anyone wanting somewhere for a relative to be cared for in a sensitive and respectful way.
Reply from Rayna Powell, Registered Manager at Manor Cottage Residential Home

Thank you very much for your lovely feedback. We will ensure your comments get passed over to our wonderful staff team.

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Review of

Green Willow Residential Home

from H K (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a daughter living a long distance away from my mother, it's a relief to know Mum is well cared for and feeling safe. It was a tricky transition to move after living independently, but staff at Green Willow were alongside her all the way, helping her to adapt and settle in. The staff are well-trained,
professional, with knowledge, skills and experience. Mum is treated kindly, with dignity and respect and given choice. She has privacy, yet offered opportunities to join in socially or take part in activities if she wants to. She's supported to participate in entertainment, yet no pressure if she wants to take time out and rest. I'm welcome at Green Willow. All staff (including Chef) are cheerful, friendly and happy in their jobs. It's a relaxed, informal 'homely' atmosphere. Living at a distance, I'm impressed by the open communication and information-sharing at Green Willow. It keeps me well-informed and it's very reassuring to feel involved in Mum's care (albeit from a distance).
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

We're so glad your Mum has settled in so well and joined our Green Willow family, we look forward to seeing you when you're next visiting!

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Review of

Cleeve Lodge Residential Care Home

from C H (Daughter of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Cleeve Lodge look after Mum and treat her with kindness and dignity. I can rest, knowing she is safe and looked after. Mum enjoys the activities put on by the care home and particularly enjoys the trips out.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

It's lovely to read your kind words and it is a pleasure having Mum with us.

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Review of

Manor Cottage Residential Home

from L R (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum recently moved into Manor Cottage and has been supported so well to settle in. The staff all seem caring friendly and helpful and have an understanding of Mum's needs.
They are always responsive to any concerns or worries and resolve these quickly.
It is good you can visit whenever you like and
stay for meals as well if you wish.
I would recommend Manor Cottage as a home for people to live in.
Reply from Rayna Powell, Registered Manager at Manor Cottage Residential Home

Thank you for your lovely comments, mum has settled in very well. I will ensure your wonderful comments are passed through our team.

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Review of

Cleeve Lodge Residential Care Home

from S W (Daughter of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Cleeve Lodge approximately in March after living independently for almost 91 years. As mum's daughter, she would bed me not to ever put her in a home. Unfortunately, things don't go as planned and mum's mobility was failing which in turn meant she had frequent falls and was sustaining
some awful injuries. Mum never ever wanted to go into a care home and would plead me to keep her in her home. Sadly this wasn't possible so we were lucky to get a lovely room in Cleeve Lodge. It has been the making of mum and she has never looked back. Her confidence is so much better and she is able to go up and down in the lift to her room, independently as many times as she wishes. She has made lots of friends, this being a major problem for mum when she lived only - desperate to see people. My honest review of Cleeve Lodge is one of a home full of angels, cannot fault the staff in any way. and they will do anything without making any fuss and it is done quickly. Also, the doctor is called so quickly should there be any concerns, however trivial it may seem. Mum has said that this is her home now and she won't ever go back to her former home. I believe this speaks for itself - excellent.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your wonderful feedback. I will ensure that this is relayed to the entire team. Thank you for your support with mum's care as this has been invaluable and by working together, we have been able to achieve the very best care for your mum.

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Review of

Westbourne Care Home

from Stephen J (Son of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well-run care home. Professional, very clean. My mother is very happy to be well looked after all things considered after suffering a stroke in 2023. Friendly family-orientated home.
Reply from Frances OShaughnessy, Business Administrator at Westbourne Care Home

Thank you for taking the time to leave us a review! We're so please that your lovely mum feels safe and happy with us.

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Review of

Westbourne Care Home

from Bron W (Daughter of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In a word, brilliant. The staff are kind, caring, knowledgeable and always available. In my professional capacity, I visit a lot of care homes to ensure quality, so recognise excellence - that's apparent at Westbourne. I didn't think I would ever need to be a "customer", but so very glad that I know
Mum is safe and well cared for at Westbourne. Well done to everyone - I hope you soon reach Outstanding - you all deserve it!
Reply from Frances OShaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for taking the time to leave such a wonderful review! It really means a lot to all the staff who care for your lovely mum. We're so pleased that mum is happy and that your mind is at rest knowing she is getting all the support she needs.

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Awards / Recognitions (3)

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Frequently Asked Questions about Kew Care Group

Costs for care homes owned by Kew Care Group

Average costs per week for care homes owned by Kew Care Group by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Kew Care Group, based on 3 out of 4 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,197
Residential Dementia Care £1,247
All Care Types £1,197
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Kew Care Group own?

Kew Care Group own 4 Care Homes.

Which Kew Care Group Care Homes have the highest review score?

Manor Cottage Residential Home, Green Willow Residential Home & Westbourne Care Home have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kew Care Group to verify any information. View our terms and conditions. Kew Care Group has a Platinum Service – more info.