Care Homes Owned by Kew Care Group

The care and support they give not only to the residents but family/visitors really helps family members feel at ease in making the decision for their loved one to reside in a care home 24/7. I love that all staff from all departments get involved in making my nan feel at home. I would recommend this home to anyone thinking about their loved ones needing 24 hour support.

The staff are very caring and do everything they can to make residents feel safe and happy. The housekeeping team keep the rooms clean and tidy. The laundry team take great care with people's clothes. Everyone is friendly and do their very best to make the place feel homely.

There is always something happening but Mum chooses to stay in her room. The staff encourage her to join in but she has never been sociable. Mum is happy here and I know she is safe and looked after.

I am very happy here. I feel safe & secure

She is very happy and content. The home has a friendly family feel to it with some long standing very experienced and professional staff members. Myself and my family have nothing but confidence in how the home is run to a high standard.

Thank you from the family, you are all amazing :)

Mum moved into Cleeve Lodge three months ago and in this time I can see that she is more herself again. She settled in well due to the lovely caring staff and she has made new friends. You are welcomed to spend quality time with your loved ones. It has given me great peace knowing she is well cared for 24/7.

My Mum has dementia and has recently moved into Westbourne. I cannot praise the staff enough their help with what is a difficult process has been invaluable nothing is too much trouble for them. They have made us feel very welcome given us reassurance in what is the testing time my Mum has settled really well. The home is immaculately clean to a high standard. The activities are inclusive for everybody again we cannot thank them enough. This Home is absolutely fantastic as well as it staff.

The place is so clean & staff are very kind & welcoming. The food is good & wholesome & a very good variety

My mother received fantastically supportive care over the last 2 years of her life. Despite her being unwilling to leave her room the staff did all they could to meet her mental + physical needs. They worked tirelessly to engage with her. I could not have asked for better end of life care. Her final 2 weeks were compassionate + dignified. Her comfort was their biggest priority This is truly a caring + loving environment. Residents are all part of an amazing family, care is expensive, but so very worth it.

My dad spent the last 6 weeks of his life at Cleeve Lodge. I would like to thank the staff and in particular the manager who always made us feel welcome as a family when we would visit Dad/Grandad. She was great at keeping us up to date and was always easy to communicate with. Dads room was lovely and airy and the front living room was a lovely space with sunlight and a homely feel. I was relieved my dad was safe and well cared for. Thankyou. X

it is truly family'. The staff are compassionate and dedicated showing love and care to all. My mother thinks she's in a 5 star hotel and keeps telling me she can't believe it, how lucky she is, it's that amazing. We feel truely blessed to have our mother here. The facilities are immaculate, it is warm and welcoming. There are lots of activities and fun to be had. It is without question the finest care home we have ever seen (we have seen a lot) home from home. We cannot thank Corrine and the team for all their help, dedication and devotion. You go above and beyond every single day with love, compassion and always happiness. Thank you so much on behalf of Marion and family xxx

It was a difficult decision to put Mum in a care home, but necessary. Why did we worry? She was looked after by loving, sensitive, caring staff. Westbourne is not a care home but a home that cares. Mum passed in December 2023. It was a no-brainer when mum-in-law needed care. Westbourne was number one on the list. Luckily, they were able to take mum-in-law, and it has given her a new lease of life. It's so heartwarming to see her so happy. Thank you, Westbourne. You are angels.

My mum has been in Manor Cottage for almost 4 years. I can say without exception everyone has been very kind and caring. The food is fabulous and there are activities every day. Most importantly my mum is very happy and so am I.

My mother-in-law has been in Westbourne for nearly 2 years. The standard of care is excellent. She is treated with respect, care and patience, and the staff are attentive and sensitive to her needs. Additionally, the staff are welcoming to family and friends.

Mum moved into Westbourne about 10 months ago. She is very happy there and loves the way she is cared for. All of the staff are excellent and extremely caring. She settled in very quickly and we have no worries at all. Every time I visit, she has tales to tell of the fun she has had with the varied activities and day trips. I could not recommend them highly enough.

My father has been here since 18th February 2026, and I can honestly say that he has settled in well. I have found all the staff very friendly and helpful. They are all passionate about their work. I cannot find one single thing to criticise. I would thoroughly recommend this care home to everyone. My father, James, went out with many of the others yesterday on a canal barge; they had a lovely time. I rate Westbourne Care Home 5 stars.

My brother and I had viewed several other much larger homes and didn't like the atmosphere. This home is very small in comparison, and on initial viewing with Debbie, we both felt the home had a good vibe. We felt that it was just like being at home, not in an institution. The residents are treated like a member of a large family which we liked. Mum was treated very well considering she was suffering with a session of delirium after her stay in hospital which made her very difficult to deal with. The staff were great and supportive and took it in stride. Although mum was there for a relatively short time of a few weeks, she did start to calm towards the end, but in all fairness mum was very frail and ill at this point in her life. Mum was bed ridden during her time there so didn't try out the activities etc.. but I could see them going on with other residents who were enjoying it. The house is very old 15th century, so all the walls and floors are wonky, but its quirky in a good way!

My mum has been in this home for 8 weeks now , they have been amazing with her and she is so much happier now than what she was 8 weeks ago . the staff are amazing and I can't fault them at all , she has days out which she loves and she also loves the activities .

It was an emotional decision to put my 93 year old Mum into a care home, but as soon as I walked into Westbourne Care Home I felt the warmth, cre and professionalism was outstanding. The carer who showed us around was kind, informative and compassionate. My mum has been a resident for 2 weeks now and is very settled. The staff are caring, warm and understanding, nothing is too much trouble! Food and activities are fantastic. Thank you Westbourne!