Care Home Owned by Kew Care Group in West Sussex

always joins and enjoys. The home is so clean and is regularly deep cleaned and the food choices are excellent. I honestly cannot fault anything and am just so pleased that mum moved here when she was no longer able to live at home. I would highly recommend Green Willow and give it 5 stars.

well needed rest, seeing mum relxed. Stay for lunch a couple of times. I can't thank them enough.

challenges with providing care to residents with different needs, both physical and mental, and the team appear to try hard to provide individualised care.
Visitors, both family and friends, are welcomed and can join in activities as they wish.
There is an excellent alarm system which detects if a resident is on the floor in their room.
Residents can have their own landline phone and wi-fi appears to be adequate
My only issues are with the call bell system, with bells ringing frequently. As a visitor, I find this challenging, but Dad is deaf and with his room door closed, it does not distress him.
I do not know a solution to this - care staff are busy with other residents

they adapt to and respect their individuality. Communications between family members with Green Willow are excellent which is reassuring and appreciated especially by those who are not nearby.

care of him. He likes the food and I am welcomed whatever time I turn up (which helps me). He goes out on bus trips and joins in activities although also quite happy in his own room with a view of the pretty garden.

professional, with knowledge, skills and experience. Mum is treated kindly, with dignity and respect and given choice. She has privacy, yet offered opportunities to join in socially or take part in activities if she wants to. She's supported to participate in entertainment, yet no pressure if she wants to take time out and rest. I'm welcome at Green Willow. All staff (including Chef) are cheerful, friendly and happy in their jobs. It's a relaxed, informal 'homely' atmosphere. Living at a distance, I'm impressed by the open communication and information-sharing at Green Willow. It keeps me well-informed and it's very reassuring to feel involved in Mum's care (albeit from a distance).

the residents. Whether they are bringing the laundry, cleaning the room, fixing things, providing personal care, administering medication or delivering food, snacks and drinks, it is clear that there is real care as well as much laughter.
The programme of activities is varied, appropriate and delightful. It caters to a wide range of interests and needs. As a family, we are so pleased that Mum is a resident at Green Willow.

watercolour painting. We are always offered tea and cake when we visit and the staff are always careful not to let our cat out of my grandmother's room when we visit! My grandmother is well looked after, she always looks well and healthy. She recently moved rooms and that was handled really well. She has a newly decorated room with extra space and windows which she seems pleased about. Thank you to all the staff at Green Willow for taking great care of my grandmother.

of my issues and questions.

and comfortable. She is happy there. She doesn't have to join in with the entertainment if she doesn't want to. All the staff are very caring and helpful. My mum is a Pescatarium and they cater for her diet. The food is lovely. Home-made cakes at tea. I am very glad I found a home for her and they had a room for her. The staff keep you informed if there is any health problem with her and I can't praise the place more highly. The home doesn't smell, except for lovely food sometimes. It is in a nice quiet location and is pleasing to the eye. As I say I can't praise it enough.

day. There is always a happy atmosphere when I visit Green Willow and the staff are friendly and approachable whenever I have a query. I feel reassured that my stepmother is well cared for and has a variety of activities to enjoy during the day.

huge fish pond for the residents. I can relax knowing he is in good hands.

Green Willow for Dad.