Care Homes Owned by Kew Care Group in West Sussex

My wife came to this wonderful home in January, she was confused and distressed and it was heartbreaking to go back home and leave her.The staff went above and beyond to settle her and there patience and hard work has paid off, nothing is to much trouble. The whole team are happy and professional and I know she is safe and treated as an individual, she is now participating in the daily entertainment and enjoying the food which I have most days and it's amazing.The first thing are friends say when they visit is how clean and fresh the place is , in summary I could not of picked a better home for my wife it's worth every penny the whole team should be very proud.

My mum enjoyed her 2 week stay with you, she said the food was good and she enjoyed the activities. She made new friends and had a lovely time. It helped her in a rehabilitation period when she had a broken bone, and got her back on her feet.

I am delighted with the amazing improvement my ex-mother-in-law has shown in the few weeks being with you. Health improved, mental wellbeing improved. Happiness and appetite improved! I cannot believe the difference in her, and I am so pleased! Thank you for your wonderful care!

I have been so impressed how quickly the staff have got to know my Mum, she is very happy being a resident of Green Willow.

My family and I are truly happy with the care that our mum receives at the home. Each and every member of the staff are wonderful and treat mum with great patience and respect. You have a real sense that is it a family and our mum is an important person in it. Every day there are activities which mum always joins and enjoys. The home is so clean and is regularly deep cleaned and the food choices are excellent. I honestly cannot fault anything and am just so pleased that mum moved here when she was no longer able to live at home. I would highly recommend Green Willow and give it 5 stars.

Last minute respite care, for my mum who has dementia. Phoned to make an enquiry came back within an hour. Went over to have a look around with my mum, she picked the room with outside patio. My dad and daughter went to visit nearly every day. All Staff were lovely, also made my dad relax and get some well needed rest, seeing mum relxed. Stay for lunch a couple of times. I can't thank them enough.

As my mother becomes increasingly confused, the staff are caring for her kindly and with compassion while keeping her safe and comfortable. They have also been sympathetic to family members when visiting and in need of a cup of tea and some support.

I do not know a solution to this - care staff are busy with other residents

Our mother has lived at Green Willow for a few years. Despite her frailties and disabilities she has become part of the community which is Green Willow. Every member of the team makes it their mission to look after every aspect of care. The team understands the needs and foibles of each resident, and they adapt to and respect their individuality. Communications between family members with Green Willow are excellent which is reassuring and appreciated especially by those who are not nearby.

My husband came initially for 2 weeks respite after spending 5 weeks in Worthing Hospital, he was still poorly so we made the decision to get respite which went well, so well in fact that he became a permanent resident. He has slowly made improvement. He is well looked after and the staff take the greatest care of him. He likes the food and I am welcomed whatever time I turn up (which helps me). He goes out on bus trips and joins in activities although also quite happy in his own room with a view of the pretty garden.

Since my parents have settled in well since moving into Green Willow in December. They have been very impressed as have I of the excellence of the staff and the attention given. It has enabled me to relax and go away on holidays knowing that they are well looked after.

As a daughter living a long distance away from my mother, it's a relief to know Mum is well cared for and feeling safe. It was a tricky transition to move after living independently, but staff at Green Willow were alongside her all the way, helping her to adapt and settle in. The staff are well-trained, professional, with knowledge, skills and experience. Mum is treated kindly, with dignity and respect and given choice. She has privacy, yet offered opportunities to join in socially or take part in activities if she wants to. She's supported to participate in entertainment, yet no pressure if she wants to take time out and rest. I'm welcome at Green Willow. All staff (including Chef) are cheerful, friendly and happy in their jobs. It's a relaxed, informal 'homely' atmosphere. Living at a distance, I'm impressed by the open communication and information-sharing at Green Willow. It keeps me well-informed and it's very reassuring to feel involved in Mum's care (albeit from a distance).

The programme of activities is varied, appropriate and delightful. It caters to a wide range of interests and needs. As a family, we are so pleased that Mum is a resident at Green Willow.

I would recommend this home 100%.

My partner and I visit my grandmother at Green Willow every week with our cat. The staff are always friendly and accommodating. The residential room is always clean and tidy. The food always looks good and healthy. They have a good range of activities. The last time I visited they were in the lounge watercolour painting. We are always offered tea and cake when we visit and the staff are always careful not to let our cat out of my grandmother's room when we visit! My grandmother is well looked after, she always looks well and healthy. She recently moved rooms and that was handled really well. She has a newly decorated room with extra space and windows which she seems pleased about. Thank you to all the staff at Green Willow for taking great care of my grandmother.

They keep us really well informed about any issues and are always very approachable and helpful with any of my issues and questions.

All the staff are wonderful. They take great care of my mother, with tremendous patience and encouragement to enable her to keep doing what she can. When she gets anxious or confused they calm her down and make her feel safe.

The home is very clean, friendly, kind and patient to my mum. It has a lovely garden, that my mother loves. They provide entertainment both mornings and afternoons and even take the residents out occasionally. My mother can't see well or hear well and her mobility is bad. Her room is kept very clean and comfortable. She is happy there. She doesn't have to join in with the entertainment if she doesn't want to. All the staff are very caring and helpful. My mum is a Pescatarium and they cater for her diet. The food is lovely. Home-made cakes at tea. I am very glad I found a home for her and they had a room for her. The staff keep you informed if there is any health problem with her and I can't praise the place more highly. The home doesn't smell, except for lovely food sometimes. It is in a nice quiet location and is pleasing to the eye. As I say I can't praise it enough.

I would like to thank the three care staff who made me so welcome when I came to visit my stepmother recently. They were very attentive when they served us lunch in the lovely sunny lounge. I also had a chat with your chef who kindly gave me the recipe for the delicious meatballs! I really enjoyed my day. There is always a happy atmosphere when I visit Green Willow and the staff are friendly and approachable whenever I have a query. I feel reassured that my stepmother is well cared for and has a variety of activities to enjoy during the day.

I cannot fault the staff for the care and attention that they give my father who is suffering from dementia. They are patient and caring, looking after him and making him as comfortable as possible. There are always activities on offer. The food is good and plentiful. There is a lovely garden with a huge fish pond for the residents. I can relax knowing he is in good hands.