Green Willow Residential Home

21/23 Vicarage Lane, Littlehampton BN16 2SP

Green Willow Residential Home, Littlehampton, West Sussex
Green Willow Residential Home, Littlehampton, West Sussex
Green Willow Residential Home, Littlehampton, West Sussex

Green Willow Residential Home is set in a wonderful landscaped garden not far from East Preston village and close to the sea. The was home was opened in 1985 and prides itself on it's high standard of care service within a homely environment. Carers are respectful of residents from all backgrounds and cultures, care is personalised to the needs of each individual. All 29 bedrooms at Green Willow have en suites and some have full bathrooms, each room is furnished with bespoke furniture, most rooms overlook the beautifully kept gardens through French doors, rooms are also fitted with internet, TV ports and links to the nurse call system. The home also boast a treatment room, hairdressing suit and information technology area.

Group: Kew Care Group

Person in charge: Diane Denyer (Registered Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 28

Shared Rooms: 1

Rooms with ensuite WC: 29

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Green Willow Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Green Willow Residential Home has a Review Score of 9.8 (9.763)

The Review Score of 9.8 (maximum of 10) for Green Willow Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Green Willow Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.763 for Green Willow Residential Home is calculated as follows: ( (185 Excellents x 5) + (53 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 240 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Green Willow Residential Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 9 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Green Willow Residential Home?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Green Willow Residential Home

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    5
  • Son of Resident/Service User
    3
  • Nephew of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

The staff at Green Willow Residential Home are uniformly excellent. In the many years my mother has been a resident there, I have only seen members of staff exercise the utmost care and want the very best for each resident. They show a real love for their work which they go about with good humor and dedication.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

After my uncle broke his hip in a fall at his bungalow, he felt unable to cope at home any longer and after his discharge from hospital, made the decision to move to a care home. As he was unable to visit care homes himself he asked me to do so for him. After visiting several in his chosen area, my husband and I unanimously made the decision that Green Willow would suit his needs very well.

Now my uncle has moved into the home, I am very happy we made this decision, the staff at Green Willow are very caring, professional and nothing is too much trouble for them. I am confident my uncle will flourish in their care.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father is extremely well looked after and happy. Green Willows is a peaceful and tranquil place to be - it is like home from home.

My father says this is the 'best decision he ever made' to come in here.

The staff and accommodation is second to none. Riley is Dad's favourite dog.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In my opinion, the management is unbeatable. The manager has her eye on everything that goes on, nothing is missed. To my mind, the manager is what sets this home apart. We visited many homes before making our choice and found Green Willows to be excellently well led. She chooses good staff who are always friendly and helpful. We could visit and be welcomed at any time. Green Willows is very clean and the food is very good as are the gardens and entertainment. We are extremely grateful to the manager for making us feel more secure about leaving my mother in this safe environment. Staff always welcomed us with tea, cake and a smile. So a big thank you all round.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Green Willow is a fantastic home. Out of the 33 I visited, this was by far the best suited to my grandmother. Relaxed, kind, home cooked food, great staff and a fantastic manager. Everything runs "ship shape". The rooms are pleasant and the facilities excellent for the space. This really is a tip-top home.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Josie Dalli, Director at Green Willow Residential Home responded to this review on 26 Oct 2017:

Thank you for your lovely review. We value our brilliant staff team who provide such a great service.

My aunt, aged 92, has been experiencing many difficulties recently, diminishing eyesight and mobility and memory. The staff at Green Willows have taken excellent care of her needs, including encouraging her to socialise and bring her out of her room to the communal areas. They have arranged optician visits and new spectacles and made sure she stays mobile and moves about as much as possible. She and I greatly appreciate the personal care and attention that she gets from all the staff.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I spent a week as a respite resident in Green Willow and I would recommend it highly.
The staff were excellent displaying great patience and kindness to all the residents.
My room was very pleasant, looking out on a lovely garden. The food was second to none.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After a 'home inspection', I was accepted for a trial week at Green Willow. A menu, list of activities and financial arrangements okay'ed I was greeted happily and conducted to a very suitable room. All staff knew who I was and every effort was made to ensure that I was escorted to the dining room and introduced to table companions.

Everyone was helpful and willing - just a 'new boy' would want, I extended my stay for another week to get a greater depth of general feeling. In spite of contracting a cough/cold bug (which was quickly attended to by a doctor with medication) meant that my stay was more enjoyable than anticipated. I now know where to find a comfortable and very caring environment.

How likely would you be to recommend Green Willow Residential Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very grateful to all the staff at this care home for providing a caring and compassionate service and for ensuring that my father retained his dignity, even during all final days.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was reluctant to make the move to a care home but quickly came to absolutely love the care she received here. The staff were consistently professional but loving and always interested in mum. She felt safe and looked after and part of the group. The staff always kept us informed about Mum's needs and we could pop in at any time and there was always a warm welcome. Her safety and her physical and emotional well-being were always important to the staff and that meant we could all relax and just enjoy her enjoying her surroundings. The garden was wonderful - and for a gardener like her, that was so important. She liked to joke and everyone would joke with her. The activities were well supported and organised. There was just a lovely, homely atmosphere, and, as much as it could be, it felt like home from home. So thank you for giving her a wonderful closing chapter.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

For the last 15 months, we have visited the above care home, every single week to see a resident, who is a very close friend. We are always welcomed with tea and homemade cake, after ann 30-mile journey.
Nothing is too much trouble for the staff, who are all extremely nice. There's entertainment going on in the home several times a week for the residents, and we feel our friend could not be in a better place.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have known Green Willow for four years - residents are treated with respect and dignity. Family and friends are welcomed warmly. All staff are friendly, yet very professional and do everything they can to make residents feel comfortable and at ease. The grounds and gardens are really delightful, together with an outstanding programme of events and activities. I would certainly recommend a visit to Green Willow to fully appreciate all that is has to offer.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came here for ten days following a full replacement knee operation. I have been looked after well by an attentive, cheerful and willing care team, contributing to a good early recovery programme. I have been extremely comfortable and happy with the service here.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Kara Morally, admin&IT at Green Willow Residential Home responded to this review on 05 Jul 2016:

We are very happy to hear that you enjoyed your stay at Green Willow and appreciate your positive feedback.

My aunt was resident at Green Willow until she recently and sadly passed away. This was her home and she was very happy during her stay for just over 2 years. All the staff were very caring and were always there to look after residents in a friendly and supportive way. Overall very satisfied with our experience of Green Willow. Thank you to all.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This has been an excellent home for my aunt for over 2 years, until her death on 28 February 2016. Although she had dementia she was able to enter into activities and was generally respected and cared for by all the staff. The manager was particularly helpful in welcoming her back to the home after a spell in hospital. She was able 'to come home to die'. The food was exceptional and my aunt really did love being there and counted it as her home.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have no hesitation in recommending this gem of a residential care home where my father lives. The staff are kind, compassionate and highly competent. Green Willow is a delightful place in which to live, with lovely gardens, plenty of activities to engage with, if wished and it is where my father is very happy. From living a relatively independent life there, my father has now to rely on an intense level of care and this is done not only with high efficiency, but with dignity and empathy. I cannot praise everyone there highly enough.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very very good - no complaints with the staff. We are treated as an individual. I recommend anyone to come and live here, you will be happy and cared for. I could not speak highly enough about Green Willow.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

An amazing care home. My mother and all the other residents are cared for in a friendly yet professional manner. No matter when you visit the home and my mother are immaculate, clean clothes and (always hers) clean room not smell at all. Warm, bright and welcoming. Choice of food always freshly cooed. Visitors warmly welcomed.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My experience of Green Willow Residential Home is what an amazing, caring, place to be a resident. Nothing is too much trouble for the staff. She regularly gets lots of visitors especially the staff. Always making sure all her needs are taken care of. My mother always looks immaculate and her room is always beautifully clean. Even the food is of a very high quality giving them a choice if they don't like something. We can't recommend this home high enough.

How likely would you be to recommend Green Willow Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff were always attentive and very caring. Always time for a chat. Attentive to my needs especially the kitchen staff and my food.

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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