Green Willow Residential Home

21/23 Vicarage Lane, East Preston, Littlehampton BN16 2SP
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9.8 79 Reviews
  • Green Willow Residential Home, Littlehampton
Green Willow Residential Home is set in a wonderful landscaped garden not far from East Preston village and close to the sea.

The home was opened in 1985 and prides itself on its high standard of care service within a homely environment.

Carers are respectful of residents from all backgrounds and cultures, care is personalised to the needs of each individual.

All 29 bedrooms at Green Willow have en suites and some have full bathrooms, each room is furnished with bespoke furniture, most rooms overlook the beautifully kept gardens through French doors, rooms are also fitted with internet, TV ports and links to the nurse call system.

The home also boasts a treatment room, 3 communal living rooms and a hairdressing suite.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fee rates depend on care needs and room facilities and location.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Amy Lee (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008
  • Number of floors: 1

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Happy to have visitors at any time.

Green Willow Residential Home Reviews (79)

9.8

Green Willow Residential Home has a Review Score of 9.8 (9.844) out of 10, based on 17 reviews in the last 2 years.
Over all time Green Willow Residential Home has 79 reviews.

Overall Experience
  • 68
  • 11
  • 0
  • 0
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Date Published
  • 79
  • 5
  • 12
  • 17
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Reviewer Connection to Green Willow Residential Home
  • 28
  • 15
  • 5
  • 5
  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 79, showing 41-60
Review from J C (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chose Green Willow for its scale (31 rooms). It is small enough to feel homely for my father. The service feels personal and the team is great: positive, caring and patient. The quality of food is very good: varied and interesting, well-chosen for the residents. The activities organiser manages a good
range of events daily, something for everyone. My experience with Green Willow, on behalf of my father, has been reassuring throughout.
Reply from Bernadette Allfrey, Registered Manager at Green Willow Residential Home

Thank you for your lovely review and your continued support. Your father is a delight, such a gentleman.

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Review from J G (Son of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thoughtful, caring and kind. I asked my father yesterday if he was all right where he was and he said he liked it and didn't want to be anywhere else. (He'd been reluctant to move out of sheltered accommodation after a very bad fall). The food is good, the rooms are clean, there's always something on
for him to do! Very pleased.
Reply from Bernadette Allfrey, Registered Manager at Green Willow Residential Home

Thank you so much for taking the time to write such lovely comments. It is a pleasure to share your father's latter years with him and thank you for your continued support.

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Review from Melanie C (Granddaughter of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandpa transferred to Green Willows following a period of rehabilitation. I found all the staff were very friendly, kind and very caring. All had good communication skills, passionate about their jobs and always willing to help where they could.
I'm very happy with the care he received and couldn't
thank the staff enough.
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Review from Charles K (Nephew of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am unable to visit my aunt very often due to the distance between Green Willow and my home. I am very delighted and impressed with the standard of care and attention that she is given by all the staff, in particular, recently when she was ill I was informed and kept up to date with her condition and
medication and the result of her medical appointments. It was very clear that she was being very well looked after, engaged with and given caring attention and she always sings the praises of the staff whenever I visit.
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Review from Paul H (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great home, friendly staff and good atmosphere around the place. Food is wonderful.
Medical care is good, if a bit slapdash in one or two areas, but nothing major.
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Review from S E (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was becoming increasingly anxious at home and suffered from health and mobility problems. After a fall we had to find a care home at short notice. As soon as we stepped foot into Green Willow we knew it was just right for Mum. The staff are exceptionally caring, the room is sunny and bright
and the food is fantastic. After just a week Mum was settled and having her meals in the dining room and was making friends. The staff keep me fully informed of what is happening at the home and are helping Mum to become more mobile on a daily basis. I cannot thank them enough.
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Review from Patricia I (Sister of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff appear kindly, caring, patient and are always willing to try and help the residents in every way possible. We appreciated all the activities put on by Green Willow - music, film shows, parties etc., to enable social contact and companionship for the residents. We also appreciated the extra
things that were available to help the residents feel positive eg., hairdresser, chiropodist, manicurist etc. The food was tasty and nutritious and cooked on the premises. Also appreciated were the beautiful lawns and flower beds, enabling the residents to enjoy the outlook from each room.
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Review from M B (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been pleased with the care that my mother has received at Green Willow Residential Home. The staff are friendly and approachable and have dealt with issues that I have raised. The home is located in an attractive residential area and the grounds are well maintained. My mother has a spacious room
overlooking the garden.
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Review from Ingrid P (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been very pleased and satisfied with the care given to my mum during her 5 months stay. All the staff are very caring, thoughtful, sensitive and approachable, this includes kitchen staff and management. My mum had a bereavement during this time and there were some lovely gestures that the staff
in the home did to comfort and support her. Everyone goes out of the way with smiles which makes all the difference. I felt she was treated as an individual.
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Review from Nichole D (Daughter of Resident) published on 21 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home from home, my Father has stayed here on a number of occasions and I can honestly say that I couldn’t think of a better place for him to stay. The staff are friendly, kind and considerate, he enjoyed his New Year visit, there was entrainment and day trips to keep him busy and he can’t wait to visit
again.
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Review from J. G M (Respite Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had major knee reconstruction and new knee replacement in November 2018 as an NHS patient and needed a little time to recuperate before returning home. Green Willow is very close and they agreed to give me care. I could see how, from an "outside" position, that the management and happy staff all contributed
to making the residents happy, well cared for and well fed. I would thoroughly recommend.
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Review from R F (Friend of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident of Green Willow for 2 years. As his carer, following his wife's death in 2014, I was delighted to identify Green Willow as a very professionally run care home that has exceeded my expectations. My friend is extremely contented and very well looked after.
Reply from Josie Dalli, Director at Green Willow Residential Home

Thank you very much for your review, we greatly appreciate your feedback and take huge pride in providing a high standard of care and service.

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Review from Debbie K (Friend of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here work brilliantly as a team. Kitchen staff, admin, cleaning and care team are such a joy. Each and every one of them is professional, treating the residents as individuals with the utmost respect. Any requests or desires from my friend are always honoured.
Myself being the residents'
main visitor is always made to feel welcome. Green Willow is a home with a heart. Warm, caring, happy and enriched with all the qualities to make it a very special home which my friend, myself and other family members are blessed and proud to be a part of. Thank you.
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Review from Sally C (Daughter of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Other than saying that I would and have recommended this care home to others what else can I say. The staff are kind and diligent and this extends to all staff, the care assistants, chefs and their evening young helpers assistants. Activities appear well balanced and dignified. My mother does not take
part in these but they appear varied and meaningful. Food is just what an elderly person needs and is used to. I am always invited to join in with my mother's meals if I am there. Gardens are well kept and it is only a shame that more residents do not use it. I do not think that I would be able to match this full-time care in any way. Actual health care is in my view exemplary also.
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Review from Lynne A (Daughter of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Green Willow is an outstanding residential care home - the staff are knowledgeable, caring and always look out for the best interests of the residents. Despite being 4000 miles away I am fully informed. Both of my parents resided at Green Willow, my mother recently passed away. The staff have gone out
of their way to be supportive and caring. I feel at peace knowing that my loved ones will spend their last years here.
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Review from Susan C (Respite Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager came to see me in hospital to assess the suitability for my needs. I felt her warmth, compassion and understanding straight away. On my arrival, she welcomed me and showed me to a lovely room upstairs. Beautiful and peaceful, lovely view of the garden and pond. All the staff have been lovely,
able to chat, help and do everything possible to make my stay the supportive rest and recuperation I needed. My appetite has improved thanks to very nicely prepared and presented fresh food.
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Review from Helen P (Goddaughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle moved into Green Willow Residential Home in October 2017. He enjoyed very much being cared for in such a warm, caring and professional manner. The staff always went the extra mile for him which he appreciated. Sadly my uncle's health deteriorated in April but the staff at Green Willow Residential
Home cared for him so compassionately until he passed away in May. He had been surrounded by lovely staff and they provided comfort and understanding at a time he needed this the most. We will always be grateful for the care he received at Green Willow Residential Home. It is a wonderful home in my opinion.
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Review from P K (Niece of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly, after 4 years residence at Green Willow, I have had to move my Aunt to a nursing home due to her severe dementia. In that time I cannot speak more highly of the kindness and excellent standard of care shown by all the staff at Green Willow. The home was so welcoming and jolly, a testament to
the energy of the outstanding manager. Despite my Aunt's failing health, she was given much encouragement to engage with activities at the home. Thank you!
Reply from Josie Dalli, Director at Green Willow Residential Home

Thank you so much for your response, we miss your Aunt hugely and always try to meet residents' needs for as long as possible. We are so glad that you found the home welcoming - we are very proud of our fabulous staff team and their ability to make the house a home. Best wishes, Josie.

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Review from Philip S (Son of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Green Willow gave super loving care for my mother throughout the 8 and a half years of her stay, the latter years with dementia with which they coped extremely well.
Well managed and with young and friendly staff, we always felt welcome when visiting and appreciated the home comfort style of the public
rooms. Initially, my mother had a lovely room with patio door access to the garden. More recently, as her needs increased, she was moved to a large but more secluded room initially very homely furnished but slowly changed to more nursing home style.
My mother loved the dining room where seating at small tables was arranged to match compatible residents. There is a menu choice and without exception, the food was well cooked and well presented as though served at a hotel.
This is a small, well run, clean and friendly home that I am pleased to recommend to anyone who can afford such good care.
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Review from Judy B (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Green Willow Care Home for 8 1/2 years. Over that period her dementia steadily increased, as did her care needs. The care she received from the lovely Green Willow staff was exemplary. Even when she became increasingly confused, often thinking she was in a hotel, she would tell me how
nice it was, how good the staff were and how excellent the food. Her room was a good size and in the early days she enjoyed being able to walk straight into the pretty garden. The staff were so kind to Mum and clearly fond of her which was a great comfort.
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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Green Willow Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.844 for Green Willow Residential Home is calculated as follows: ( (169 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 199 Ratings = 4.844
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Green Willow Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 08 Sep 2025

We currently have a beautiful bedroom with en-suite facilities available at Green Willow. Located on the ground floor with patio doors leading the garden. Large, airy bedrooms (one double occupancy) with a view overlooking the garden are available on the upper floor which is accessed by a lift. Please give us a call to discuss availability and a viewing. Waiting list is available.

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Awards / Recognitions (2)

Meet the Team (5)

Josie

Josie Dalli

Job Title: Operations Director

I am the Operations Director of Kew Care Group and I support all the residents and the teams of staff at our four homes. I visit the homes regularly to check quality, to offer support and to share new initiatives.


I am a physiotherapist by training and I have always loved working with the elderly. I went back to the NHS after having kids but decided that Care Homes would give me the perfect flexibility and the group started in 2002. I love my job and the ever-evolving challenges that it brings. My husband Dominic works in the City of London and he is also a director of the Care Home business. His skills ensure that the homes run like clockwork and meet all the right budgets.
I also love my family and my children Luke and Grace who are moving into teenage-hood and keeping me on my toes. We also have a dog and a cat. I love walking and working in my garden. We go on holiday to Portugal every year and love travelling further afield when we can.


The best piece of advice that I have ever read is in a quote from Maya Angelou – “People will forget what you said, people will forget what you did, but they will never forget how you made them feel” and I try to remember this at work and at home!

Helen

Helen Haughton

Job Title: Operations Manager Joined: 2008

I am Helen Haughton, I support the Homes in the Kew Care Group as Operations Manager.


I started working in health & social care in 2001. When I graduated from Cardiff University with a BA Education, I initially wanted to teach but fell in love with elderly care and joined Kew Care Group in 2008 shortly after the purchase of the Home. I later achieved my Level 5 Diploma in Leadership & Management in 2013.


I was Registered Manager at Cleeve Lodge for 10 years and then handed over the reins to Risa. I left on a high though after achieving an Outstanding rating from CQC!


The best piece of advice that I was once given was to teach and mentor others and they will be the best reflection of you.

Amanda

Amanda Sloper

Job Title: Business Operations Manager

I have worked for Kew Care Group for 12 years. In January 2019 I was promoted to Business Operations Manger and now look after the finances in the 4 Homes within the Group. I previously worked at Cleeve Lodge initially as a Administrator, which I loved. I also got involved in the activities for the residents and enjoyed going out on outings with them. I have currently past my NVQ 3 in leadership and management. I enjoy working for Kew Care group as it has a very personal approach to staff and promotes a homely feeling in each of their Homes.


I have been married for 21 years to Gary and have two boys aged 17 and 15 years old. I enjoy family time when not working which consists of holidays, weekends away and spectating both my children playing football. I don’t particularly like football but really enjoy supporting them on the side line even if I do embarrass them sometimes not knowing the rules of the game!!!


Someone asked me, if I had a choice what would I choose in life to be Wealthy, Healthy or Happy. I chose happy because if you are always happy nothing much else matters.

Amy-Louise

Amy-Louise

Job Title: Registered Manager Joined: 2015

Hi, I’m Amy, Manager of Green Willow a small home in West Sussex near the sea! We support residents over 65 with short stays where needed, or if daily support is required and individuals have made the hard decision to stay here permanently. We are very much an extended family to the residents and staff, we share in each other's joys and celebrations and are there through the sadder times. Our annual Jazz In the Garden festival is known widely throughout the community!


I started working at Green Willow in 2015 as a care assistant before taking on the Manager role in 2020. I grew up in a family that worked in health and social care, which supported me in undertaking my Level 5 in leadership and management.


I have two young boys, Theodore & Zachary who are 3 & 1 years old, who regularly visit the home, and join in with the many wonderful activities our home has to offer, I’m passionate about inter-generational activities and love that my children can have a positive impact on those I look after. One of my favourite quotes is “Somewhere inside all of us is the power to change the world” from the BFG - Roald Dahl, often we forget that one small interaction can change the course of someone’s entire day for the better, and is one of the many reasons I started working in care from the age of 17.

Sam

Sam

Job Title: Deputy Manager Joined: 2013

I started at Green Willow as part of the housekeeping, before moving onto the care team and then being promoted to Team Leader focusing on care quality within the home and working my way up to Deputy Manager. I’m a caring person who’s always liked to help others. I love getting to know new things about the residents and learning new things myself. I have a son Aaron whom I’m very proud of I love going to the air arena with him. I previously trained as a hairdresser and still enjoy doing hair occasionally. My favourite quotes are: “If it’s not recorded it didn’t happen” & “There’s no I in team”.

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