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Care Homes Owned by Kew Care Group in South Gloucestershire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Kew Care Group in South Gloucestershire

Only the locations & reviews in South Gloucestershire for Kew Care Group are showing below.

View the details of all 4 locations (with 238 reviews) owned by Kew Care Group

Kew Care Group Locations in South Gloucestershire (2)

 - Browse 2 Care Homes owned by Kew Care Group in South Gloucestershire
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Manor Cottage Residential Home
Beckspool Road, Frenchay, Bristol BS16 1NT 
9.7 55 reviews
Manor Cottage Residential Home, Bristol, South Gloucestershire
"Staff are really friendly, caring and upbeat. I like that it is a small home. Mum enjoys the garden. Good activity programme too. We can…"   Read all 55 reviews
  • from £1,000 / week
  • 27 Rooms
Location Type Care Home

Manor Cottage offers a stylish environment in which to provide residential care, being a listed building originating from the fifteenth century, lovingly converted for the practice of modern ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Cleeve Lodge Residential Care Home
Cleeve Lodge Close, Downend, Bristol BS16 6AQ 
9.4 52 reviews
Cleeve Lodge Residential Care Home, Bristol, South Gloucestershire
"My experience of Cleeve Lodge Residential Care Home - A warm friendly welcome to residents and family. With excellent professional staff…"   Read all 52 reviews
  • from £1,350 / week
  • 33 Rooms
Location Type Care Home

Cleeve Lodge Residential Care Home is a delightful period property with beautiful gardens located in Downend, Bristol. It prides itself on providing lovely accommodation and facilities. The period ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care

Kew Care Group Reviews in South Gloucestershire (107)

9.6

Kew Care Group has a Group Review Score of 9.6 (9.575) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Kew Care Group must have a Review Score.

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Review of

Cleeve Lodge Residential Care Home

from H H (Daughter of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum stayed with you following discharge from hospital, for approx 3 weeks. Staff were so kind and accommodating and mum felt the food was very good. Mum did't join in very much, she likes her own company, so can't really comment on them.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care HomeThank you for your feedback; I will ensure that our team are aware of your kind words. Your involvement and support with mum's care has been crucial and by us working together, we have been able to achieve the very best care for mum to enable her to regain her indepdenance and return home.
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Review of

Cleeve Lodge Residential Care Home

from Julie O (Daughter of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Cleeve, it's very homely and clean, and most staff are kind and caring, but mum knows the ones that are not, and I have noticed too. My mum has had Rheumatoid Arthritis since she was 46. Mum gets anxious and has had pain in her life for a long time. Nights can be a problem for her, she gets confused.
Night staff are not very caring or kind. These staff work the day too, and I've noticed there care! Mum has been in Cleeve since May. She had a stroke. Since mum has been in Cleeve, she has had 4 falls, 2 of her own doing. Each time one happens, I notice a bit of my mum disappear! And I wonder what will happen the next time, it's these staff that let the home down, sorry to the kind and caring ones.
Reply from Josie Dalli, Director at Cleeve Lodge Residential Care HomeWe know how hard it is to watch someone decline through dementia and as we have said in our many meetings, we can minimise the risk of falling but there is no perfect balance between some independent mobility and the risk of occasional falls and no care home can stop falls happening totally. As we have also told you, we cannot catch her if she is falling, we are only legally allowed to help lower her to the ground. I am so sorry that you are struggling with some of the staff who might not be from your culture, we have a huge variety of staff and we have reassured you that they are all highly trained and very caring and your mum and other Residents definitely agree. I am so glad that we were able to sit down with you to hear your thoughts and we welcome any suggestions although I am disappointed that you wrote this review based on staff that you do not know. We look forward to keeping talking to you to iron out your concerns and to your family who are happy with her care.
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Review of

Cleeve Lodge Residential Care Home

from K D (Son of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Cleeve Lodge Residential Care Home - A warm friendly welcome to residents and family. With excellent professional staff giving plenty of things for residents to do like going out for coffee to quizzes to having a singer coming in to entertain also bingo, in a clean environment. Giving
my brother and myself peice of mind.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care HomeThank you for your wonderful feedback. I will ensure that this is relayed to the entire team. Thank you for your continued support with mum's care as this has helped her transition into Cleeve much more easier, mum continues to improve each day and its lovely to see.
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Review of

Manor Cottage Residential Home

from Rhiannon W (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are really friendly, caring and upbeat. I like that it is a small home. Mum enjoys the garden. Good activity programme too. We can visit anytime too which I really do appreciate as do my sisters.
Reply from Debbie Cox, Business Administrator at Manor Cottage Residential HomeThank you for your lovely review and kind words relating to all staff, its great to know that your mum enjoys our garden and the activities here.
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Review of

Manor Cottage Residential Home

from Marie M (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been with Manor Cottage for just over 3 years, she classes this as her home and can tell she is happy there. The staff are amazing with her, very kind and supportive. Her Alzheimer's has got worse lately but the care she receives is great. The staff are very informative of any needs that
mum may require, with a quick reassuring call or word when we go into see mum. Thanks for making mum happy.
Reply from Rayna Powell, Registered Manager at Manor Cottage Residential HomeThank you very much for your review. It is so nice to know that mum is happy at manor cottage
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Review of

Cleeve Lodge Residential Care Home

from Norman L (Respite Resident) assisted by family/friend published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very kind & caring made me feel at home and couldn't do enough for me, and it was lovely to meet other residents.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care HomeThank you for your wonderful feedback; I will ensure that the entire team are aware of your kind words. It was so lovely getting to know and supporting you during your transition from hospital to being able to manage at home
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Review of

Manor Cottage Residential Home

from Gary B (Son of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been living at Manor Cottage for a year now. She took her time to settle in, and she now very much sees Manor Cottage as her home. She is well-cared for, the staff are always friendly and helpful, and it is incredibly reassuring to know that she is safe and being looked after. The best part,
apart from getting to see her and taking her out from time to time, is how happy she looks during many of the activities. I think the exercise sessions are her favourite, although the look of delight on her face when she recently handled a python does make me wonder why we didn't have more exotic pets when we were growing up!
It was far from an easy decision to move Mum into a home. Manor Cottage made it very easy, and the last year has proved that it was an excellent choice.
Reply from Debbie Cox, Business Administrator at Manor Cottage Residential HomeThank you for your lovely review, its great to hear you see the pictures of your mum during our activities on our facebook site. Your mum really does join in with the activities and enjoys them, she has settled in so well its lovely to see her with her friends.
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Review of

Manor Cottage Residential Home

from Simeon D (Son of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Manor Cottage for around 3 months, and they really look after her. She was struggling at home (she's 92) and she seems much better for their care.
They have a hairdresser that visits, plus she loves having her nails done
It's also a load off of the family's minds knowing
that she not on her own
We're really glad that we chose Manor Cottage
Reply from Rayna Powell, Registered Manager at Manor Cottage Residential HomeThank you very much for your review. mum has settled in well within our manor family
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Review of

Cleeve Lodge Residential Care Home

from R L (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has just had 2 weeks respite after a hospital stay & it did him the world of good. Has been social, going for walks, taking part in the activities much more interactive than he had been at home previously.
The staff are wonderful & made this experience so easy for all of us.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care HomeThank you for your wonderful feedback; I will ensure that the entire team are aware of your kind words. we have thoroughly enjoyed getting to know your dad.
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Review of

Manor Cottage Residential Home

from Jennie N (Sister of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding a care home for my 97 year old sister near her own home was not an easy task but the standards and ratings shown on the internet were excellent and it was a great location. The cosy and homely feel to the place was welcoming and the staff were so helpful and caring. I really felt that my sister
could not have been in better hands and I was impressed by the communication between the staff. When I phoned to make enquiries, the person I spoke to knew all about my sister and didn't need to waste time going to find out - just like a family. I would definitely recommend this home (and that's what it was) to anyone wanting somewhere for a relative to be cared for in a sensitive and respectful way.
Reply from Rayna Powell, Registered Manager at Manor Cottage Residential HomeThank you very much for your lovely feedback. We will ensure your comments get passed over to our wonderful staff team.
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Review of

Cleeve Lodge Residential Care Home

from C H (Daughter of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Cleeve Lodge look after Mum and treat her with kindness and dignity. I can rest, knowing she is safe and looked after. Mum enjoys the activities put on by the care home and particularly enjoys the trips out.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care HomeIt's lovely to read your kind words and it is a pleasure having Mum with us.
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Review of

Manor Cottage Residential Home

from L R (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum recently moved into Manor Cottage and has been supported so well to settle in. The staff all seem caring friendly and helpful and have an understanding of Mum's needs.
They are always responsive to any concerns or worries and resolve these quickly.
It is good you can visit whenever you like and
stay for meals as well if you wish.
I would recommend Manor Cottage as a home for people to live in.
Reply from Rayna Powell, Registered Manager at Manor Cottage Residential HomeThank you for your lovely comments, mum has settled in very well. I will ensure your wonderful comments are passed through our team.
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Review of

Cleeve Lodge Residential Care Home

from S W (Daughter of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Cleeve Lodge approximately in March after living independently for almost 91 years. As mum's daughter, she would bed me not to ever put her in a home. Unfortunately, things don't go as planned and mum's mobility was failing which in turn meant she had frequent falls and was sustaining
some awful injuries. Mum never ever wanted to go into a care home and would plead me to keep her in her home. Sadly this wasn't possible so we were lucky to get a lovely room in Cleeve Lodge. It has been the making of mum and she has never looked back. Her confidence is so much better and she is able to go up and down in the lift to her room, independently as many times as she wishes. She has made lots of friends, this being a major problem for mum when she lived only - desperate to see people. My honest review of Cleeve Lodge is one of a home full of angels, cannot fault the staff in any way. and they will do anything without making any fuss and it is done quickly. Also, the doctor is called so quickly should there be any concerns, however trivial it may seem. Mum has said that this is her home now and she won't ever go back to her former home. I believe this speaks for itself - excellent.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care HomeThank you for your wonderful feedback. I will ensure that this is relayed to the entire team. Thank you for your support with mum's care as this has been invaluable and by working together, we have been able to achieve the very best care for your mum.
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Review of

Manor Cottage Residential Home

from Geraldine S (Sister of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I must say it is tip-top. They are caring considerate and kind whenever you ask the staff for anything or to do anything. The home is always neat and tidy lots of activities and most of all if I needed to go in a home I would choose Manor Cottage.
Reply from Debbie Cox, Business Administrator at Manor Cottage Residential HomeThank you for you lovely review. We love that you come and join your sister every week for lunch and we will make sure your comments are passed onto our team.
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Review of

Cleeve Lodge Residential Care Home

from M D (Daughter of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Cleeve Lodge are kind, friendly and have really got to know mum and she enjoys chatting and laughing with them. She is able to walk to and from her bedroom which helps maintain her mobility.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care HomeThank you for your feedback, we will ensure that this is fed back to the team. Your mum has settled in very well and is a joy to care for, she has an infectious smile and a cheeky sense of humour which we love!
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Review of

Manor Cottage Residential Home

from Tanya B (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Manor Cottage since July 2019. I was independently caring for Mum whilst also working full-time and looking after a family of my own. During that time, my mum's safety was my biggest priority but I also was very sceptical about moving her out of her home. Once my Mum moved
in, every worry was immediately put to rest. The team at Manor Cottage has been nothing short of amazing. They are kind and compassionate people who take great pride in what they do but they also perform their job roles to an impeccable standard. In the 5 years, my Mum has been a resident although her health has declined; her happiness and well-being have improved massively. The quality of life she has within the home is something we could have never provided her with and seeing her thrive in this environment has been a massive gift to our family. I could not recommend Manor Cottage highly enough to anyone looking for care for a family member.
Reply from Rayna Powell, Registered Manager at Manor Cottage Residential HomeThank you so much for such a lovely review of our home, it makes me immensely proud of all the staff and I will pass on your wonderful comments to the team.
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Review of

Manor Cottage Residential Home

from H B (Sister of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Manor Cottage for nearly 2 years. He is very comfortable living at the home, there are plenty of activities if he wants to take part. All the staff are very professional and lovely. We were lucky to get a place for him at the time.
Reply from Debbie Cox, Business Administrator at Manor Cottage Residential HomeThank you very much for your review. It is so nice to know that your brother is settled and happy at manor cottage.
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Review of

Cleeve Lodge Residential Care Home

from T B (Daughter of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy here - the staff are lovely and take great care of her - she was very reluctant to go into a care home but she loved it here and wouldn't want to go home. I have offered to take her 'home' but she simply isn't interested.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care HomeThank you for your lovely review, I will ensure this is handed down through the staff team. Your mum has settled in very well and we are enjoying getting to know her. As you are aware we have an open-door policy, so if there is anything that you would like to discuss please don't hesitate to come in.
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Review of

Cleeve Lodge Residential Care Home

from Ian D (Son of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just superb care, care support, and love for Mum with her developing condition. Outstanding in every single aspect/way for Mum - staff are just the best in the care sector. Outstanding, support, facilities, cleanliness, activities and professionalism by staff. Their love and care for Mum is absolute.
Just the best there is. Thank you, Cleeve Lodge.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care HomeThank you for your wonderful feedback; I will ensure that the entire team are aware of your kind words. Your involvement and support with mum's care has been invaluable and by working together, we have been able to achieve the very best care for mum. Thank you.
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Review of

Manor Cottage Residential Home

from J W (Daughter of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Manor Cottage is such a lovely care home, with an excellent team to provide care, respect and a high standard of living for its residents.
We are so happy that my mum is well looked after, there are so many activities for her to get involved with and lots of lovely outings too.
Reply from Debbie Cox, Business Administrator at Manor Cottage Residential HomeThank you so much for your lovely comments, it is very much appreciated.
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Awards / Recognitions (3)

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