Care Homes Owned by Kew Care Group in South Gloucestershire

The staff are very caring and do everything they can to make residents feel safe and happy. The housekeeping team keep the rooms clean and tidy. The laundry team take great care with people's clothes. Everyone is friendly and do their very best to make the place feel homely.

There is always something happening but Mum chooses to stay in her room. The staff encourage her to join in but she has never been sociable. Mum is happy here and I know she is safe and looked after.

Thank you from the family, you are all amazing :)

Mum moved into Cleeve Lodge three months ago and in this time I can see that she is more herself again. She settled in well due to the lovely caring staff and she has made new friends. You are welcomed to spend quality time with your loved ones. It has given me great peace knowing she is well cared for 24/7.

The place is so clean & staff are very kind & welcoming. The food is good & wholesome & a very good variety

My mother received fantastically supportive care over the last 2 years of her life. Despite her being unwilling to leave her room the staff did all they could to meet her mental + physical needs. They worked tirelessly to engage with her. I could not have asked for better end of life care. Her final 2 weeks were compassionate + dignified. Her comfort was their biggest priority This is truly a caring + loving environment. Residents are all part of an amazing family, care is expensive, but so very worth it.

My dad spent the last 6 weeks of his life at Cleeve Lodge. I would like to thank the staff and in particular the manager who always made us feel welcome as a family when we would visit Dad/Grandad. She was great at keeping us up to date and was always easy to communicate with. Dads room was lovely and airy and the front living room was a lovely space with sunlight and a homely feel. I was relieved my dad was safe and well cared for. Thankyou. X

My mum has been in Manor Cottage for almost 4 years. I can say without exception everyone has been very kind and caring. The food is fabulous and there are activities every day. Most importantly my mum is very happy and so am I.

My brother and I had viewed several other much larger homes and didn't like the atmosphere. This home is very small in comparison, and on initial viewing with Debbie, we both felt the home had a good vibe. We felt that it was just like being at home, not in an institution. The residents are treated like a member of a large family which we liked. Mum was treated very well considering she was suffering with a session of delirium after her stay in hospital which made her very difficult to deal with. The staff were great and supportive and took it in stride. Although mum was there for a relatively short time of a few weeks, she did start to calm towards the end, but in all fairness mum was very frail and ill at this point in her life. Mum was bed ridden during her time there so didn't try out the activities etc.. but I could see them going on with other residents who were enjoying it. The house is very old 15th century, so all the walls and floors are wonky, but its quirky in a good way!

My aunt stayed at this residential home for a couple of weeks, and it was outstanding. The staff were incredibly caring and attentive, creating a warm, welcoming atmosphere that felt like family. The facilities were spotless, the meals delicious and nutritious, and the activities kept her engaged and happy. Even in such a short time, we saw a real positive difference in her wellbeing. Highly recommended - five stars without hesitation."

Mum stayed with you following discharge from hospital, for approx 3 weeks. Staff were so kind and accommodating and mum felt the food was very good. Mum did't join in very much, she likes her own company, so can't really comment on them.

Cleeve, it's very homely and clean, and most staff are kind and caring, but mum knows the ones that are not, and I have noticed too. My mum has had Rheumatoid Arthritis since she was 46. Mum gets anxious and has had pain in her life for a long time. Nights can be a problem for her, she gets confused. Night staff are not very caring or kind. These staff work the day too, and I've noticed there care! Mum has been in Cleeve since May. She had a stroke. Since mum has been in Cleeve, she has had 4 falls, 2 of her own doing. Each time one happens, I notice a bit of my mum disappear! And I wonder what will happen the next time, it's these staff that let the home down, sorry to the kind and caring ones.

My experience of Cleeve Lodge Residential Care Home - A warm friendly welcome to residents and family. With excellent professional staff giving plenty of things for residents to do like going out for coffee to quizzes to having a singer coming in to entertain also bingo, in a clean environment. Giving my brother and myself peice of mind.

Staff are really friendly, caring and upbeat. I like that it is a small home. Mum enjoys the garden. Good activity programme too. We can visit anytime too which I really do appreciate as do my sisters.

Mum has now been with Manor Cottage for just over 3 years, she classes this as her home and can tell she is happy there. The staff are amazing with her, very kind and supportive. Her Alzheimer's has got worse lately but the care she receives is great. The staff are very informative of any needs that mum may require, with a quick reassuring call or word when we go into see mum. Thanks for making mum happy.

Staff were very kind & caring made me feel at home and couldn't do enough for me, and it was lovely to meet other residents.

It was far from an easy decision to move Mum into a home. Manor Cottage made it very easy, and the last year has proved that it was an excellent choice.

We're really glad that we chose Manor Cottage

The staff are wonderful & made this experience so easy for all of us.

Finding a care home for my 97 year old sister near her own home was not an easy task but the standards and ratings shown on the internet were excellent and it was a great location. The cosy and homely feel to the place was welcoming and the staff were so helpful and caring. I really felt that my sister could not have been in better hands and I was impressed by the communication between the staff. When I phoned to make enquiries, the person I spoke to knew all about my sister and didn't need to waste time going to find out - just like a family. I would definitely recommend this home (and that's what it was) to anyone wanting somewhere for a relative to be cared for in a sensitive and respectful way.