Manor Cottage, Bristol, South Gloucestershire
Manor Cottage, Bristol, South Gloucestershire
Manor Cottage, Bristol, South Gloucestershire

Manor Cottage offers a stylish environment in which to provide residential care, being a listed building originating from the fifteenth century, lovingly converted for the practice of modern care.

Tasteful furnishings and en-suite rooms add to the homely comforts of a secure interior, within which residents have full-time access to a skilled team of carers, nutritious meals and their own activities programme.

Occupants are encouraged to personalise their own rooms and visitors are made to feel welcome as part of a friendly service.

Group: Kew Care Group

Person in charge: Rayna Powell (Registered Manager)

Local Authority / Social Services: South Gloucestershire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Polish

Single Rooms: 26

Rooms with ensuite WC: 26

Weekly Charges Guide: Personal Care Single £625 – £755 (These prices are only a guideline, please contact Manor Cottage to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Manor Cottage: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Manor Cottage has a Review Score of 9.5 (9.527)

The Review Score of 9.5 (maximum of 10) for Manor Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Manor Cottage in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.527 for Manor Cottage is calculated as follows: ( (122 Excellents x 5) + (63 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 201 Ratings = 4.527

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Manor Cottage is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 9 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Manor Cottage?

  • Extremely LIKELY
    12
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Manor Cottage

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1
  • more

This home delivers a very caring service, the staff are friendly and understand fully the needs of the residents. The food is very good and served in a nicely laid out dining room.

The rooms are a little old fashioned but kept clean, but the lounge is very good. The whole home is maintained to a high standard. There is a good activities programme.

How likely would you be to recommend Manor Cottage? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Josie Dalli, Director at Manor Cottage responded to this review on 19 Jul 2017:

Thank you so much for your review, we are glad that you were pleased with our service. Regarding the rooms, they may seem a little old fashioned because we work with our residents to design and decorate Manor Cottage and we very much feel that we work in their home rather than them living in our work place. With best wishes.

My uncle has now lived at Manor Cottage for two years, he is very well cared for, happy and settled.
When we take him out he is always happy to return back to Manor Cottage.
The staff are always warm, caring and cheerful and keep us well informed.
On one occasion recently my uncle used the fire exit to leave the home and got out onto the drive adjacent to a very busy road. I have discussed this with staff and will ask them again how this will be resolved. I think secure gates should be fitted outside after the fire exit door.

How likely would you be to recommend Manor Cottage? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Josie Dalli, Director at Manor Cottage responded to this review on 11 Jul 2017:

Thank you so much for your lovely feedback. As we said at the time, the fire door has to stay easily accessible, but we have resolved the problem by putting break glass tubes in the fire doors and they are now alarmed so that we know if they have been opened. We also now monitor your Uncle even more closely when he is in his bedroom. We are always keen to hear feedback and continually improve the service that we provide.

The family are very happy with the facilities and staff at Manor Cottage. My mother is very happy at the home and feels well cared for. The food is of good quality and healthy. Her healthcare needs and well understood and supported.
We would highly recommend this home.

How likely would you be to recommend Manor Cottage? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum moved into Manor Cottage as a resident last November 2016 she had previously stayed there on two short respite stays. Since moving in permanently mum has been moved into a lovely ground floor room which was considered safer for her. The staff have completed a file about her (with my help and mums) she has been registered with and seen the GP. There is a full schedule of activities and day trips that mum takes part in and the staff, food quality, cleanliness and care are excellent. Mum is very happy.

How likely would you be to recommend Manor Cottage? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A clean, friendly care home situated in a fine Bristol location.
The staff are friendly and caring and do their best to entertain residents.
My father is well looked after and it's amazing to see pictures prior to his coming into the care home. He looks 100 percent better, well fed with 24-hour care service.
His room is kept clean but improvements to swap bath for showers in private rooms could be made.

How likely would you be to recommend Manor Cottage? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

When living in her little flat, mum was often anxious and sad, Since living in Manor Cottage, mum has become more confident, cheerful and sociable. The indicates to me that mum is treated with respect, dignity and care.

How likely would you be to recommend Manor Cottage? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Every time I visit my relative in The Manor Cottage the staff are always friendly and courteous. I am always offered a cup of tea when the residents have their tea break. I am also offered lunch or supper if I am there at those times. The home is always clean and tidy as is my relative's room and bathroom. It is always warm and well lit. There are many activities for the residents and resident's birthdays are celebrated. My relative has been on a few outings organised by Manor Cottage. There is the annual Xmas party and I have always been impressed with the entertainment and the food provided.

How likely would you be to recommend Manor Cottage? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

The home is well run. The meals are good. The staff are lovely and my mum is happy there.

How likely would you be to recommend Manor Cottage? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mum has been at the home for almost a year and she is very happy there. The staff are friendly and caring and she feels safe and looked after. She loves her room and has made good friends. The staff are always welcoming when family visit and we have peace of mind knowing that she is being cared for.

How likely would you be to recommend Manor Cottage? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I was there for one week's respite care at the beginning of October. I have been to several homes for respite care but have found this home very friendly and exceptionally clean. The staff couldn't do more for you.

How likely would you be to recommend Manor Cottage? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Visited my friend several times and she appears to be very happy. I found all the staff very helpful and friendly and all extremely welcoming. The residents were clean and looked well cared for and all seemed happy. My friend said the meals were very good and in the two weeks she was there, they all went out for a meal nearby. I would certainly recommend the home to any future resident and one thing I noticed, it did not smell like an old people's home.

How likely would you be to recommend Manor Cottage? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My uncle became a resident at Manor Cottage earlier in the year. We reviewed the home before he moved in and found the staff to be very friendly and efficient. There was a lovely atmosphere and we felt that all the staff went the extra mile to make life as enjoyable as possible for the residents. My uncle stayed in a room while there and his food was of the highest standard. Unfortunately, he became very ill but the staff could not have been more helpful and really looked after him well! I cannot recommend Manor Cottage highly enough.

How likely would you be to recommend Manor Cottage? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff's warmth and reassurance to both my father and myself helped to put our minds at rest about respite care. Nothing was too much trouble for the staff. Professional care with dignity and respect for my father and our family. Thank you.

How likely would you be to recommend Manor Cottage? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Excellent home who looked after my mother for 12 years very few problems if any sorted out.

How likely would you be to recommend Manor Cottage? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Manor Cottage is an excellent care home. My mother occasionally grumbled about her meals but also said on the whole, they were excellent. My mother's health improved dramatically during her stay at Manor Cottage. She became quite attached to the caring staff and wants to go back to visit them all. She found her room felt small but that was because she was used to her own home. She loved being able to look out over the well-appointed garden.

How likely would you be to recommend Manor Cottage? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum spent one week respite in Manor Cottage, It was the first time that she had done this, and we were a little concerned how she would get on. She said that the staff was really nice and very kind to her. Nothing was too much trouble, and she felt at home there.
Although she chose to stay mainly in her room, she was happy and contented. She did comment how lovely the food was, and after a week there, her appetite, which was down a bit when she first went in, had come back. So we were very pleased about this.

How likely would you be to recommend Manor Cottage? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff here have done everything possible to make my mother feel at home. Nothing is too much trouble.

The staff are very patient and kind, and always listen if you have any issues to discuss. I do feel that dad has a better quality of life, and is more sociable since he has been at Manor Cottage.

How likely would you be to recommend Manor Cottage? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

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