Manor Cottage Residential Home

Beckspool Road, Frenchay, Bristol BS16 1NT
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9.9 55 Reviews
  • Manor Cottage Residential Home, Bristol
Manor Cottage offers a stylish environment in which to provide residential care, being a listed building originating from the fifteenth century, lovingly converted for the practice of modern care.

Tasteful furnishings and en-suite rooms add to the homely comforts of a secure interior, within which residents have full-time access to a skilled team of carers, nutritious meals and their own activities programme.

Occupants are encouraged to personalise their own rooms and visitors are made to feel welcome as part of a friendly service.
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Care Provided by Manor Cottage Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Manor Cottage Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Manor Cottage Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Rayna Powell (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Happy to have visitors at any time.

Manor Cottage Residential Home Reviews (55)

9.9

Manor Cottage Residential Home has a Review Score of 9.9 (9.879) out of 10, based on 16 reviews in the last 2 years.
Over all time Manor Cottage Residential Home has 55 reviews.

Overall Experience
  • 43
  • 12
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Date Published
  • 55
  • 4
  • 9
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Reviewer Connection to Manor Cottage Residential Home
  • 26
  • 10
  • 5
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  • 2
  • 2
  • 1
  • 1
  • 1
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Total of 55, showing 21-40
Review from Dianne P (Sister of Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are caring and friendly, nothing is too much trouble for them, very homely.
I would highly recommend Manor Cottage to anyone looking for care.
Reply from Louise Disney, Business Administrator at Manor Cottage Residential Home

Thank you for your lovely review, we really appreciate you taking the time to review our Home and recommending us.

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Review from Patricia S (Sister of Resident) published on 30 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister lived at Manor Cottage for about 4 years and suffered progressive dementia until her passing recently.
The constant care and attention of all staff was a tribute to their professionalism and dedication to all of the residents. The resident's entertainment was second to none, and many other
features including for example, Christmas pantomime and other outings. I never had a minutes worry about my sister in their care, they always made us family members very welcome.
Reply from Louise Disney, Business Administrator at Manor Cottage Residential Home

Thank you so much for your lovely review, it means a lot to us all. Your sister was a wonderful lady and it was an honour to have her with us and for her to be part of the Manor Cottage family.

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Review from Ann B (Niece of Resident) published on 21 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie came home for a 1-week respite at Manor Cottage and decided she needed full-time care. She's not a person of many words but did say that everyone was lovely. She enjoyed the company, the food and the care.
I can only rate what I know, but I have visited before all this COVID came about.
Reply from Rayna Powell, Registered Manager at Manor Cottage Residential Home

Thanks so much for taking the time to review us; it is so useful for future residents and families to see feedback. Best wishes.

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Review from June S (Wife of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that has been given at Manor Cottage during his stay is second to none. The home is a very clean, well organised run home. It gives a feeling of being in your own home. Spotlessly clean. The meals are very good. The care given by all staff of a high standard, to me, is a priority in itself.
The resident made to feel welcome the minute they walk in. The staff interact to keep them alert and mobile and having sing along. I know that when the time comes for my husband to go into care, I hope that Manor Cottage will be his home, knowing he will be cared for with no worries. When we pick him up from his short stays now he would stay without a worry.
Reply from Louise Disney, Business Administrator at Manor Cottage Residential Home

Thank you for your lovely review. We really love having your husband stay with us and we are glad you are both happy with our home.

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Review from Gina H (Daughter of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has had several respite stays at Manor Cottage which she enjoys and says are her holidays. The staff and management are friendly, professional and accommodating, we would recommend this care home.
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Review from Hilary P (Daughter of Resident) published on 27 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Manor Cottage Residential Care Home was the best choice we could have made for my dad.
He lived there for 4 years and was very happy and content. Being so far away, that meant a lot to me.
The staff looked after him with care and empathy, especially at his end of life. They were attentive and extremely
sympathetic.
He enjoyed many of the activities on offer and the company of what he considered his friends. Meal times were very sociable and he loved the food. Treats were often served and any event was an excuse for something special from the kitchen!
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Review from D M (Husband of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I write this since my wife died on Christmas Day at Manor Cottage.
I was with her and watched with admiration the sensitive way her passing was treated by the duty staff. I remember Manor Cottage with gratitude, it was a time of light not darkness.
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Review from Lorraine F (Daughter of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum originally went on a respite to Manor Cottage, but at the age of 94, was getting very frail. I looked at a few residential homes in the area and obviously wanted the best for Mum. The minute I'd walked into Manor Cottage, you feel at home! Mum loved her room, a very sunny room, and she loved it.
But most of all, she loved the team that looked after her. Before Covid, I went and there was always something, always a sing-a-long, little parties, and Christmas was amazing! Mum loved it at Manor Cottage and actually passed away in her lovely "sunny room". I was with her and so was the fantastic staff.
Reply from Josie Dalli, Director at Manor Cottage Residential Home

What a wonderful review - thank you so much Lorraine. We loved having your mum and didn't we all have fun together. We miss her and you.
Best wishes, Josie and the whole Manor Cottage team.

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Review from S B (Daughter of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are lovely, the food is good, the activities are very good for the residents that can take part, but my relative was blind and preferred to stay in her room, so felt a little left out.
Reply from Josie Dalli, Director at Manor Cottage Residential Home

Thank you so much for your review, it is so helpful for us to have the feedback. I am so sorry that your mum felt a bit left out - our activities and wellbeing coordinator did spend time with her in her room but it's not quite the same as joining the fun in the sitting room. In the future, we will make sure that we spend more time one to one and see if that helps.

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Review from Anne H (Friend of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm and friendly welcome.
Reply from Josie Dalli, Director at Manor Cottage Residential Home

Thanks so much for taking the time to review us; it is so useful for future residents and families to see feedback.
Best wishes.

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Review from Jen C (Daughter of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a difficult decision to put Mum into a care home, but Manor Cottage was brilliant. Mum settled really well. They do events every day, which Mum loved. It was difficult with lockdown, but the posts every day on Facebook things that they did, which was lovely. It really felt that Mum was part of
the Manor Cottage family.
Reply from Josie Dalli, Director at Manor Cottage Residential Home

We are so pleased that it felt like your Mum was part of the Manor Cottage family, as that is what we strive to achieve. Thank you for the lovely review. Best wishes.

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Review from I L (Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
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Review from Linda H (Daughter of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in residence for two and a half years at Manor Cottage and has had the best care and love I could ever have hoped for her. Nothing was too much trouble when Mum wanted anything. She sadly passed away this month. The staff were also very comforting to her family as well during Mum's
last few days at the home.
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Review from David T (Son of Resident) published on 23 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Manor Cottage for just over a year and was very happy there. The staff are extremely kind and caring, and communication with me and my family was very good. There is a cheerful atmosphere, and most residents seem to feel very much at home there. The range of activities is very good
although unfortunately, my mother was not able to participate fully, as she became more frail. I would happily recommend Manor Cottage to anyone looking for a well run and compassionate care home.
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Review from Rickie K (Grandson of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Manor Cottage are amazing! They engage with all residents and make it so homely. Experienced, caring, considerate and show real understanding and respect to everyone. Lots of activities, a variety of food, entertainment and trips. Would recommend to my nearest and dearest.
Reply from Josie Dalli, Director at Manor Cottage Residential Home

Thank you so much for your lovely review, our wonderful staff team are the key to our homely high quality service, they love what they do.

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Review from Carole W (Daughter of Resident) published on 10 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father entered Manor Cottage in May 2016 initially for respite care then full-time residency. From the first moment he arrived, he was met with welcoming care staff who immediately put him at ease. This was a huge change for him after living on his own in his spacious bungalow but he settled in very
quickly and all the family worries of him being on his own were now taken out of our hands. The care he received was exceptional and nothing was too much trouble for the care staff, whether it be during the day or night. He very much enjoyed joining in the activities especially the dancing and men's pub lunches. During his residency, all my family got to know the carers and admired their dedication and commitment to all the residents. We can't praise the carers, managers and office staff enough. I know my father was happy at Manor Cottage and he was watched over by the carers on duty the night he died, so he didn't die alone. This was a great comfort to me.
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Review from Janet S (Daughter of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to mum by every member of staff at Manor Cottage was excellent. She was treated with kindness, compassion and respect and any health issues or minor concerns were quickly and efficiently dealt with. Mum died aged 100 at Manor Cottage in December and the sympathy and concern shown to my
sister and me helped us so much at a sad and difficult time.
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Review from Mary D (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When looking for residential care for our mother we decided on Manor Cottage because the atmosphere seemed right. Unfortunately, mum's health deteriorated and she was unable to participate in most of the activities and social occasions. She was very well looked after, often through difficult circumstances,
with loving care and compassion until her death.
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Review from K M (Son-in-law of Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home delivers a very caring service, the staff are friendly and understand fully the needs of the residents. The food is very good and served in a nicely laid out dining room.


The rooms are a little old fashioned but kept clean, but the lounge is very good. The whole home is maintained to a

high standard. There is a good activities programme.
Reply from Josie Dalli, Director at Manor Cottage Residential Home

Thank you so much for your review, we are glad that you were pleased with our service. Regarding the rooms, they may seem a little old fashioned because we work with our residents to design and decorate Manor Cottage and we very much feel that we work in their home rather than them living in our work place. With best wishes.

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Review from E S (Niece of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has now lived at Manor Cottage for two years, he is very well cared for, happy and settled.
When we take him out he is always happy to return back to Manor Cottage.
The staff are always warm, caring and cheerful and keep us well informed.
On one occasion recently my uncle used the fire exit
to leave the home and got out onto the drive adjacent to a very busy road. I have discussed this with staff and will ask them again how this will be resolved. I think secure gates should be fitted outside after the fire exit door.
Reply from Josie Dalli, Director at Manor Cottage Residential Home

Thank you so much for your lovely feedback. As we said at the time, the fire door has to stay easily accessible, but we have resolved the problem by putting break glass tubes in the fire doors and they are now alarmed so that we know if they have been opened. We also now monitor your Uncle even more closely when he is in his bedroom. We are always keen to hear feedback and continually improve the service that we provide.

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Manor Cottage Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for Manor Cottage Residential Home is calculated as follows: ( (167 Excellents x 5) + (23 Goods x 4) ) ÷ 190 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Cottage Residential Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 May 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 02 Oct 2025

Currently one en-suite room available on the first floor overlooking the garden . Respite or long-term care available.

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Awards / Recognitions (3)

Meet the Team (3)

Rayna

Rayna Powell

Job Title: Registered Manager Joined: 2007

Hey! my name is Rayna and I am the Registered Manager at Manor Cottage, I have worked in care for over 10 years.
Working in the care industry is so rewarding, to have the feeling of knowing you have made a difference to someone's life, however small, is amazing.
We at Manor Cottage are like one big happy family

Lydia Eve

Lydia Eve Bateman

Job Title: Senior Carer Joined: 2013

Hey, I'm Lydia.
I have worked in the care industry for 7 years. Over the years I have completed my NVQ level 2 & 3, my speciality at Manor Cottage is end of life care, I completed an in-adept end of life training course with St Peters Hospice.
I love my job & love taking care of people it's very rewarding & it's lovely to see people so happy when you have helped them & brightened up their day.

Karly

Karly Jones

Job Title: Senior Care Assistant Joined: 2018

Hey, my name is Karly.
I’ve worked in care since the age of 18, over the years I've worked both 1-to-1 with specialist health conditions as in motor neurone disease, multiple system atrophy, muscular dystrophy, also a wide knowledge on dementia and also part of a team caring for other various other health conditions. You will see me around the home as the medication champion, fire warden and also part of a team of mental health first aiders. I am proud to work for an amazing team who daily empower and give confidence to an amazing bunch of individuals.

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