Care Home Owned by Kew Care Group in Gloucestershire

never properly assessed for a DoLS (deprivation of liberty safeguard) despite my constant request, as I knew Mum didn't have 'full capacity'. Mum's personal care was pretty shocking. I constantly found dirty underwear in her drawers. Her toenails were left to grow so long, that Mum struggled to get shoes on. Staff turnover was horrendous. The new manageress lasted five weeks in the summer! Communication was awful. The phone would ring & ring and emails quite often unanswered - even at head office level. The home even had the audacity to report me to the authorities saying I removed Mum against her will! We have POA & have always had Mum's best interest at heart.

at ease. They have helped me with washing, dressing, getting in and out of bed. Also having nice meals. All of the staff have been really friendly and helpful. Would not hesitate to go back.

but we could no longer cope with the lack of mobility that Mum was faced with and her inability to move without significant equipment and the support of two carers. Mum was with Westbourne for 5 months, and whilst her decline was sad to see due to many illnesses including blood cancer, we could never fault the care or compassion shown by the staff at Westbourne - it was first class. During the last couple of weeks, when Mum was moved to end of life, the support was outstanding and the staff made what was an incredibly hard time far easier to deal with due to their kindness, attention and dignity. I will never forget the commitment and love shown by the staff to Mum.

Mum is safe and well cared for at Westbourne. Well done to everyone - I hope you soon reach Outstanding - you all deserve it!

as often as I would like. Mum is 96 and has Alzheimer’s so her moods are a bit up and down but all the staff are very kind and caring with her. She enjoys going for the occasional trip out, especially for fish and chips at the pub! It’s always good to see the photos of her and she genuinely looks happy and always neat and tidy. Thank you everyone at Westbourne.

hard and always willing to have a chat.
Any concerns I have about my mum are always dealt with promptly.
The food is excellent with a great variety and my mum is always given a choice.
There are lots of activities going on including singing, music and movement, arts and crafts etc. They also have outings to places such as Slimbridge, the quays, meals at pubs and Robinswood Hill Cafe. My mum enjoys having her hair and nails done in the salon. I am so grateful to everyone at Westbourne for everything they do for my mum. Westbourne has changed my mum’s life and also mine for the better as I know she is well looked after and I don’t have to worry. Westbourne feels like one big happy family.

independently. During that time several of the staff members obtained further qualifications, particularly in the area of treatment of dementia. Continued learning seems to be encouraged and celebrated.
Mum was very happy at Westbourne. Always plenty of activities; music, dancing, art, animal visits and trips out. Mum felt pampered and had her hair and her nails done regularly. The food was varied, nutritious and interesting and mum was encouraged to eat and stay hydrated, even when she didn’t really want to.

I’m so pleased we found Westbourne. It was definitely the right place for mum and we never once felt we’d made the wrong decision. I wholeheartedly give it a five-star review!

care provided here.

management and all the amazing staff that work there. It is difficult to put into words how highly we regard every aspect of life at Westbourne and how much it means to me that mum finds such affection, comfort and happiness there.

how happy she was - and her health improved greatly during that time. She was able to enjoy numerous activities and trips out with staff and other residents - and loved to get her hair and nails done. The genuine support from the staff in mum's final few weeks was incredible and I can't thank them enough - both for the support to mum and to me personally.

need. If we ever have any concerns they quickly respond.
As well as the special love they give to the residents they are committed to continually improving their knowledge and expertise, including care for people with dementia with all the complexity that brings; and it shows in the quality of care they provide.
My review certainly wouldn’t be complete if I didn’t mention my heartfelt thanks to the dedicated staff who prepared the delicious and nutritious meals, and kept everything clean, hygienic and in good working order. It is all so very much appreciated.
Westbourne truly is a caring and loving family.

outings to local amenities, such as the nearby country park.
Overall, myself and all the family are very happy with the care and attention Mum receives and we are confident that she is being properly cared for at all times.