Cleeve Lodge Residential Care Home

Cleeve Lodge Close, Downend, Bristol BS16 6AQ
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9.8 49 Reviews
  • Cleeve Lodge Residential Care Home, Bristol
Cleeve Lodge Residential Care Home is a delightful period property with beautiful gardens located in Downend, Bristol. It prides itself on providing lovely accommodation and facilities. The period property, with its beautifully kept garden, has been carefully restored to create a relaxed and peaceful setting.

With an expert team of carers available 24 hours a day, residents receive the best possible care whenever they need it. Cleeve Lodge has close links with local health professionals, and all staff are up to date with procedures and care advice. Continuing professional development is highly valued.

Cleeve Lodge offers 30 en-suite bedrooms, many with views over the accessible gardens. It has three sitting rooms and a light and bright dining room, providing various locations for activities or visiting.

From one-on-one time and small classes to communal area entertainment and seasonal celebrations, the team works hard to ensure that residents truly enjoy their time as part of the Cleeve Lodge community.

Feel free to visit to see the services provided and meet the wonderful team.
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Care Provided by Cleeve Lodge Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1120 – £1475
  • Self-Funded Residential Dementia Care: £1120 – £1475
  • RESPITE Self-Funded Residential Care: £1120 – £1475
  • RESPITE Self-Funded Residential Dementia Care: £1120 – £1475

These prices are only a guideline, please contact Cleeve Lodge Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Risa Jobbins (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • The home is happy to have visitors at any time.

Cleeve Lodge Residential Care Home Reviews (49)

9.8

Cleeve Lodge Residential Care Home has a Review Score of 9.8 (9.770) out of 10, based on 20 reviews in the last 2 years.
Over all time Cleeve Lodge Residential Care Home has 49 reviews.

Overall Experience
  • 36
  • 13
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Date Published
  • 49
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  • 20
  • 29
Reviewer Connection to Cleeve Lodge Residential Care Home
  • 21
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  • 2
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  • 1
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Total of 49, showing 41-49
Review from Marilyn B (Resident) assisted by family/friend published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at Cleeve Lodge was like staying at a nice hotel but with carers on hand when needed. The staff were friendly and helpful and I am looking forward to going back to stay for respite later this summer.
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Review from Timothy B (Resident) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is very good, the staff are very good and considerate.
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Review from Alan W (Son of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has only been resident in this home for the period 2/5/16 - 5/10/16. He passed away on this date. The care and attention given to my father was excellent. He enjoyed the care and attention provided by the staff. Nothing was too much. The food was superb as he was alway praising how good it
was. He participated in activities where possible which kept his mind active. The staff were friendly and supportive at all times. The end of life care was exceptional. I've already booked my place for later life!!
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Review from John M (Brother of Resident) published on 9 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are most patient, kind and respectful. There is a continued programme of activities and outings, and plenty of good, well-trained staff at all times.
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Review from Jane B (Sister of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has dementia and has been in care for 14 months. The care she receives is really good and they are very kind to her. They have taken a weight off my mind.
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Review from Theresa Z (Daughter of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care home. The staff are excellent, always willing to help and you can always talk to them about anything, they then do the best they can to help you. My dad does feel safe and secure there with 24hr assistance which he needs.
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Review from H C (Granddaughter of Resident) published on 6 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been extremely pleased with the care and support given to our relative. Despite our grandmother presenting multiple challenges with hostility and memory issues - the staff are extremely patient, gentle, respectful and professional. Our grandmother has settled in well due to the kindness and
support offered to her at Cleeve Lodge. There are interesting and appropriate activities on, almost every day as well as trips out. We are always kept informed of significant information and the home is kept very nicely - clean with interesting displays.
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Review from J W (Friend of Resident) published on 6 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend moved to Cleeve Lodge nearly two years ago following a stay in hospital. The staff are kind and helpful even when he is grumpy and uncooperative. His medical problems have increased but the home has provided the specialist equipment he needs and arranges medical appointments when necessary.
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Review from E B (Daughter of Resident) published on 5 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and support from all the staff is excellent, nothing is too much trouble for them.
Activities are provided on a daily basis.
Food is balanced and varied and there are always options to choose from.
I cannot praise Cleeve Lodge highly enough and recommend it to anyone thinking of going into
care either for respite of as a permanent resident.
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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Cleeve Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.770 for Cleeve Lodge Residential Care Home is calculated as follows: ( (198 Excellents x 5) + (28 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 239 Ratings = 4.77
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cleeve Lodge Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 02 Oct 2025

One double occupancy room available, suitable for a couple or large room for single occupancy. Also, one single en-suite room available. Secure dementia care bedroom available within the quiet wing. Respite care available.

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Awards / Recognitions (2)

Meet the Team (2)

Risa

Risa Jobbins

Job Title: Registered Manager Joined: 2008

I am Cerisa, known as Risa, Registered Manager at Cleeve Lodge Residential Home in Downend. We care for adults over the age of 65 who require support with their daily living or who simply require companionship.


I first started working in care in 1998 and moved to Cleeve Lodge in 2008. I have NVQ Level 2 & 3 in Health & Social Care and recently achieved my Level 5 Diploma in Leadership & Management.


Outside of work, I live with my husband and three teenage children. My household is very busy and noisy with my children and two dogs but I wouldn't change it for anything. My children forever make me smile.


The most important lesson that I have learnt has been that working in a team achieves much more than working in isolation. The best piece of advice that I was once given was to believe in myself as I can achieve great things.

Helen

Helen Haughton

Job Title: Operations Manager Joined: 2008

I am Helen Haughton, I support the Homes in the Kew Care Group as Operations Manager. I started working in health & social care in 2001 when I graduated from Cardiff University and joined Kew Care Group in 2008. I was the Registered Manager of Cleeve Lodge Residential Home for 10 years achieving an Outstanding CQC rating in 2018. In addition to this, I had been working alongside the other Managers within the Group for several years but took on the operations role full-time in 2018 and now split my time between the four Homes.


The best piece of advice that I was once given was to teach and mentor others and they will be the best reflection of you.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cleeve Lodge Residential Care Home to verify any information. View our terms and conditions. Cleeve Lodge Residential Care Home has an Enhanced Service - more info.