This is an amazing home with an amazing team who showed dedication not only to their work
Jacqueline R (Daughter of Resident)
Our experience has been excellent, from the day my husband joined the happy family at Cleeve Lodge
Peggy W (Wife of Resident)
Amazing home! My aunt is always clean and tidy, as is her room.
Ann B (Niece of Resident)
These prices are only a guideline, please contact Cleeve Lodge Residential Care Home to find out the exact price for your requirements.
The home is happy to have visitors at any time.
Cleeve Lodge Residential Care Home has a Review Score of 9.8 (9.770) out of 10, based on 20 reviews in the last 2 years. Over all time Cleeve Lodge Residential Care Home has 49 reviews.
Review from Marilyn B (Resident) assisted by family/friend published on 10 July 2017
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Review from Timothy B (Resident) published on 11 April 2017
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Review from Alan W (Son of Resident) published on 14 December 2016
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Review from John M (Brother of Resident) published on 9 December 2016
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Review from Jane B (Sister of Resident) published on 7 December 2016
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Review from Theresa Z (Daughter of Resident) published on 7 December 2016
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Review from H C (Granddaughter of Resident) published on 6 December 2016
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Review from J W (Friend of Resident) published on 6 December 2016
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Review from E B (Daughter of Resident) published on 5 December 2016
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The Review Score of 9.8 (9.770) out of 10 for Cleeve Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.770 for Cleeve Lodge Residential Care Home is calculated as follows: ( (198 Excellents x 5) + (28 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 239 Ratings = 4.77
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cleeve Lodge Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Jun 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 12 Aug 2025
One double occupancy room available, suitable for a couple or large room for single occupancy. Also, one single en-suite room available. Secure dementia care bedroom available within the quiet wing. Respite care available.
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Job Title: Registered Manager
Joined: 2008
I am Cerisa, known as Risa, Registered Manager at Cleeve Lodge Residential Home in Downend. We care for adults over the age of 65 who require support with their daily living or who simply require companionship.
I first started working in care in 1998 and moved to Cleeve Lodge in 2008. I have NVQ Level 2 & 3 in Health & Social Care and recently achieved my Level 5 Diploma in Leadership & Management.
Outside of work, I live with my husband and three teenage children. My household is very busy and noisy with my children and two dogs but I wouldn't change it for anything. My children forever make me smile.
The most important lesson that I have learnt has been that working in a team achieves much more than working in isolation. The best piece of advice that I was once given was to believe in myself as I can achieve great things.
Job Title: Operations Manager
Joined: 2008
I am Helen Haughton, I support the Homes in the Kew Care Group as Operations Manager. I started working in health & social care in 2001 when I graduated from Cardiff University and joined Kew Care Group in 2008. I was the Registered Manager of Cleeve Lodge Residential Home for 10 years achieving an Outstanding CQC rating in 2018. In addition to this, I had been working alongside the other Managers within the Group for several years but took on the operations role full-time in 2018 and now split my time between the four Homes.
The best piece of advice that I was once given was to teach and mentor others and they will be the best reflection of you.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cleeve Lodge Residential Care Home to verify any information. View our terms and conditions. Cleeve Lodge Residential Care Home has an Enhanced Service - more info.