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Cleeve Lodge Residential Care Home

Cleeve Lodge Close, Downend, Bristol, South Gloucestershire BS16 6AQ
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This is an amazing home with an amazing team who showed dedication not only to their workJacqueline R(Daughter of Resident/Service User)
Cleeve Lodge Residential Care Home, Bristol
Our experience has been excellent, from the day my husband joined the happy family at Cleeve LodgePeggy W(Wife of Resident/Service User)
Cleeve Lodge Residential Care Home, Bristol
Amazing home! My aunt is always clean and tidy, as is her room.Ann B(Niece of Resident/Service User)
Cleeve Lodge Residential Care Home, Bristol

Cleeve Lodge Residential Care Home is a delightful period property with beautiful gardens located in Downend, Bristol. It prides itself on providing lovely accommodation and facilities. The period property, with its beautifully kept garden, has been carefully restored to create a relaxed and peaceful setting.

With an expert team of carers available 24 hours a day, residents receive the best possible care whenever they need it. Cleeve Lodge has close links...  

Care Provided by Cleeve Lodge Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,350 - £1,450£1,350 - £1,450
Residential Dementia Care£1,350 - £1,450£1,350 - £1,450

Contact Cleeve Lodge Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Risa Jobbins(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • The home is happy to have visitors at any time.

Cleeve Lodge Residential Care Home Reviews (56)

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9.5

Cleeve Lodge Residential Care Home has a Review Score of 9.5 (9.490) out of 10, based on 15 reviews in the last 2 years. Over all time Cleeve Lodge Residential Care Home has 56 reviews.

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Showing 56 reviews matching selected criteria
Review from G H (Granddaughter of Resident) published on 7 November 2019 Submitted via Postal Card
Overall Experience

My Nan stayed here on respite whilst I went on holiday with my parents. She really enjoyed her time here, the staff were very friendly and helpful. The food must have been good as she actually ate. My Nan even joined in with the activities and enjoyed the company.

Reply from Helen Haughton, Operations Manager at Cleeve Lodge Residential Care Home

Thank you for your positive comments. Hopefully you and your family managed to have a restful holiday. I know that Nan enjoyed herself and we would love to have her visit us again.

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Review from M D (Son of Resident) published on 7 November 2019 Submitted via Postal Card
Overall Experience

My mother recently died aged 103 after moving into Cleeve Lodge three years ago. Whilst independent, her eyesight, hearing and progressively mobility, deteriorated and she became increasingly dependent on staff. She was indeed fortunate to have been placed in Cleeve Lodge. All the staff looked after her in a professional, caring and respectful manner. The ethos was fully inclusive and the care excellent. I have nothing but praise and respect for the staff at all levels. On her behalf, thank you.

Reply from Helen Haughton, Operations Manager at Cleeve Lodge Residential Care Home

Thank you for taking the time to say such wonderful things about the team at Cleeve Lodge. It was a pleasure to care for your Mother. She will be sadly missed but we all have such fond memories of her time with us.

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Review from J B (Resident / Service User) published on 22 October 2019 Submitted via Postal Card
Overall Experience

We are very lucky. This home is the best anyone can ask for. The staff are brilliant, helpful and cheerful. I have been here 8 and a half years and I do not regret one moment.

Reply from Josie Dalli, Managing Director at Cleeve Lodge Residential Care Home

Thank you for taking the time to give us this lovely feedback J B - it makes such a difference to the staff to hear what a great impact they have. We all love having you. Josie

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Review from L N (Sister of Resident) published on 11 October 2019 Submitted via Postal Card
Overall Experience

My brother is a resident of Cleeve Lodge Care Home. He has been there for nearly three years. In that time he has been looked after exceptionally well with all his personal care as well as his physical and entertainment needs. The management, as well as all of the staff, are superb and always make time for all the residents' needs.

Reply from Josie Dalli, Managing Director at Cleeve Lodge Residential Care Home

Thank you so much for your lovely comments, we love having him with us.

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Review from N N (Son of Resident) published on 1 October 2019 Submitted via Postal Card
Overall Experience

The staff are excellent nothing is too much trouble, food, rooms and cleanliness are all above excellent. Mother is much happier now.

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Review from Alan R (Son of Resident) published on 19 December 2018 Submitted via Postal Card
Overall Experience

Wonderful staff with a truly caring attitude, have made my mum most welcome and at home. Mum has smiled more in the last year than she has done for many years and the staff have helped myself and my sister through a difficult time. I could not recommend Cleeve Lodge any higher.

Reply from Josie Dalli, Director at Cleeve Lodge Residential Care Home

Thank you so much for your review - it means so much to the staff when we get a heartfelt thank you.

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Review from Peggy N (Resident / Service User) published on 3 December 2018 Submitted via Postal Card
Overall Experience

Extremely friendly and caring staff who look after residents every need.

Reply from Josie Dalli, Director at Cleeve Lodge Residential Care Home

Thank you for your review, it really helps us to constantly work to improve our care and service.

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Review from Marilyn B (Resident / Service User) published on 10 July 2017 Submitted via Postal Card
Overall Experience

My stay at Cleeve Lodge was like staying at a nice hotel but with carers on hand when needed. The staff were friendly and helpful and I am looking forward to going back to stay for respite later this summer.

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Review from Timothy B (Resident / Service User) published on 11 April 2017 Submitted via Postal Card
Overall Experience

The care home is very good, the staff are very good and considerate.

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Review from Alan W (Son of Resident) published on 14 December 2016 Submitted via Postal Card
Overall Experience

My father has only been resident in this home for the period 2/5/16 - 5/10/16. He passed away on this date. The care and attention given to my father was excellent. He enjoyed the care and attention provided by the staff. Nothing was too much. The food was superb as he was alway praising how good it was. He participated in activities where possible which kept his mind active. The staff were friendly and supportive at all times. The end of life care was exceptional. I've already booked my place for later life!!

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Review from John M (Brother of Resident) published on 9 December 2016 Submitted via Postal Card
Overall Experience

The staff are most patient, kind and respectful. There is a continued programme of activities and outings, and plenty of good, well-trained staff at all times.

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Review from Jane B (Sister of Resident) published on 7 December 2016 Submitted via Postal Card
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My sister has dementia and has been in care for 14 months. The care she receives is really good and they are very kind to her. They have taken a weight off my mind.

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Review from Theresa Z (Daughter of Resident) published on 7 December 2016 Submitted via Postal Card
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I am very pleased with the care home. The staff are excellent, always willing to help and you can always talk to them about anything, they then do the best they can to help you. My dad does feel safe and secure there with 24hr assistance which he needs.

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Review from H C (Granddaughter of Resident) published on 6 December 2016 Submitted via Postal Card
Overall Experience

We have been extremely pleased with the care and support given to our relative. Despite our grandmother presenting multiple challenges with hostility and memory issues - the staff are extremely patient, gentle, respectful and professional. Our grandmother has settled in well due to the kindness and support offered to her at Cleeve Lodge. There are interesting and appropriate activities on, almost every day as well as trips out. We are always kept informed of significant information and the home is kept very nicely - clean with interesting displays.

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Review from J W (Friend of Resident) published on 6 December 2016 Submitted via Postal Card
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My friend moved to Cleeve Lodge nearly two years ago following a stay in hospital. The staff are kind and helpful even when he is grumpy and uncooperative. His medical problems have increased but the home has provided the specialist equipment he needs and arranges medical appointments when necessary.

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Review from E B (Daughter of Resident) published on 5 December 2016 Submitted via Postal Card
Overall Experience
Care and support from all the staff is excellent, nothing is too much trouble for them.
Activities are provided on a daily basis.
Food is balanced and varied and there are always options to choose from.

I cannot praise Cleeve Lodge highly enough and recommend it to anyone thinking of going into care either for respite of as a permanent resident.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 June 2018
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 July 2026

One double occupancy room available, suitable for a couple or large room for single occupancy. Two single en-suite rooms available. Secure dementia care bedroom available within the quiet wing. Respite care available.

News (39) & Events (0)

News
  • 23 Jun 2026

    The FIFA Club World Cup has brought an extra buzz to our homes last week, with residents and teams coming together to enjoy all the excitement the tournament has to...

  • 27 May 2026

    With the warmer weather arriving, residents at Cleeve Lodge have been making the most of time outdoors and enjoying a slower pace to the day together. This week’s activities have...

  • 12 May 2026

    Across our homes, daily life is built around the relationships that grow naturally over time between residents, teams, families and the people who spend time there each day. Often, it...

Upcoming Events

There are no upcoming events for Cleeve Lodge Residential Care Home.

Awards / Recognitions (2)

  • 09 Oct 2021Recipient: Kew Care Group
  • 01 Jul 2020Recipient: Kew Care Group

Meet the Team (2)

Risa Jobbins
Risa JobbinsJob Title:Registered ManagerJoined: 2008

I am Cerisa, known as Risa, Registered Manager at Cleeve Lodge Residential Home in Downend. We care for adults over the age of 65 who require support with their daily living or who simply require companionship.

I first started working in care in 1998 and moved to Cleeve Lodge in 2008. I have NVQ Level 2 & 3 in Health & Social Care and recently achieved my Level 5 Diploma in Leadership & Management.

Outside of work, I live with my husband and three teenage children. My household is very busy and noisy with my children and two dogs but I wouldn't change it for anything. My children forever make me smile.

The most important lesson that I have learnt has been that working in a team achieves much more than working in isolation. The best piece of advice that I was once given was to believe in myself as I can achieve great things.

Helen Haughton
Helen HaughtonJob Title:Operations ManagerJoined: 2008

I am Helen Haughton, I support the Homes in the Kew Care Group as Operations Manager. I started working in health & social care in 2001 when I graduated from Cardiff University and joined Kew Care Group in 2008. I was the Registered Manager of Cleeve Lodge Residential Home for 10 years achieving an Outstanding CQC rating in 2018. In addition to this, I had been working alongside the other Managers within the Group for several years but took on the operations role full-time in 2018 and now split my time between the four Homes.

The best piece of advice that I was once given was to teach and mentor others and they will be the best reflection of you.

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