Firgrove House is a Georgian period property providing residential care as well as dementia care. The home is ideally situated a short walking distance from Yate Shopping Centre and the newly opened Riverside development with access to shops, cinema, cafes, a library, health centres and links to local public transport services.
Client rooms are comfortably furnished to create a homely environment and are equipped with TV aerials and call bells. Some rooms have en-suite facilities, some private wash and commode facilities. The home has client friendly computer equipment and Wi-fi facilities.
Firgrove House invests in training staff to ensure exemplary standards of care for clients. 24 hour care is in place within both the Main House and Coach House, day and night. At Firgrove House, carers always remember that they are working within the residents' home, their private space, therefore all residents are treated with the utmost dignity and respect at all times.
Firgrove House ensures that clients enjoy daily activities, organised events, entertainment and outings. We also provide Day Care, seven days a week.
Owner: Salix Care Ltd
Person in charge: Lorraine Beer (Manager)
Local Authority / Social Services: South Gloucestershire Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users
Registered Care Categories*: Dementia • Eating Disorders • No Medical Intervention • Old Age • Sensory Impairment • Younger Adults
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 18
Shared Rooms: 1
Rooms with ensuite WC: 7
Weekly Charges Guide: Personal Care Single £655 – £850 (These prices are only a guideline, please contact Firgrove House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Parking:
Parking available at rear of the property.
Latest Care Quality Commission* Report on Firgrove House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.9 (maximum of 10) for Firgrove House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Firgrove House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.655 for Firgrove House is calculated as follows: ( (57 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.655
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.25 Points relating to the number of positive Reviews for Firgrove House is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 3 Reviews ÷ 4 Target = 0.750
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Firgrove House has a Review Score of 8.9 (8.905) from 7 Reviews
Review submitted from a Postal Card by Kathleen H (Resident) on Friday 29 December 2017. Relates to December 2017.
I go to Firgrove every Tuesday from 10am to 4.30pm and I look forward to going and the carers are lovely.
How likely would you be to recommend Firgrove House? Extremely Likely
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Review submitted from a Postal Card by Jackie K (Daughter of Resident) on Friday 4 August 2017. Relates to May 2017.
You need to know about my mum, she was a loving, kind person, so her family needed the same from a home. Firgrove matched my mum's needs and made a huge difference to my mum and her family. Management, carers, cooks, and cleaners worked together to create a great home (within a home). My mum and her family were very lucky to find such a home like Firgrove. Thank you so much.
How likely would you be to recommend Firgrove House? Extremely Likely
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Review submitted from a Website Submission by Angela (Daughter of Resident) on Saturday 8 July 2017. Relates to July 2017.
We have found the staff extremely helpful and friendly. On all levels, they have provided information care and reassurance to us (the family) and the resident. They have gone out of their way to support us when the resident's husband and our father died to make the transition into care as easy as can be possible. We are using their dementia care services and feel that all staff and the key worker in particularly understand the care needs of our stepmother.
We have found the home clean and homely with plenty of different seating areas where the residents can find their favourite niche of the day. The garden area outside is well kept and recently was the location for a family garden party celebration, which was a lovely occasion with lots of happy people. Our stepmother constantly tells us she is very happy and loves living there, which is tremendously reassuring.
How likely would you be to recommend Firgrove House? Extremely Likely
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Review submitted from a Website Submission by Jeffrey M (Son of Resident) on Saturday 18 March 2017. Relates to February 2017.
We would just like to express our gratitude to yourself and all the staff at Firgrove. As we mentioned when we spoke to you on the phone we were very apprehensive about using respite care for mum, but your caring and happy environment put our minds at ease.
A couple of things we were especially pleased with was that mum managed to put on some weight whilst staying with you, as getting her to eat properly has become an issue whilst staying at home. Also, she said she really enjoyed the activities and chatting to other people in her own age group, which we feel has helped to stimulate her mind.
Once again, thank you and all the staff for the care provided to Anne during her stay, and be assured that Firgrove House is a care home that we would definitely like to use again for Anne respite needs and would have no hesitation in recommending to other people looking for a safe and caring environment for one of their relatives or friends.
How likely would you be to recommend Firgrove House? Extremely Likely
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Review submitted from a Postal Card by Paul B (Son of Resident) on Thursday 16 March 2017. Relates to January 2017.
Mother is looked after extremely well and with great respect and dignity. I am included in any health conditions and always informed by phone calls if there are any issues.
Food is made on the premises and there is a lovely purposeful atmosphere about the place. Staff are terrific.
How likely would you be to recommend Firgrove House? Extremely Likely
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Review submitted from a Postal Card by Martin L (Son of Resident) on Thursday 24 November 2016. Relates to November 2016.
My mother has been in Firgrove House for well over a year now. Firgrove House and their staff look after mum's needs well, always putting her first. They also like to look after mum's visitors regularly. The home is always tidy and warm. The food is always good according to mum. The home is now progressing well in the renovation of their Victorian property, replacing windows, shutters and carpets as necessary. I would recommend this care home to anyone looking to rehome their relations in the Yate area.
How likely would you be to recommend Firgrove House? Extremely Likely
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Review submitted from a Postal Card by Susan V (Daughter of Resident) on Monday 15 February 2016. Relates to February 2016.
A comfortable small residential home with an on site cook preparing freshly cooked meals and a pleasant lounge and conservatory. Staff friendly.
How likely would you be to recommend Firgrove House? Extremely Likely
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Charlotte Bleaken, Administrator at Firgrove House responded to this review on 18 Feb 2016:
Thank you for your lovely feedback, it is much appreciated. We value your input to enable us to make improvements, to the benefit of all our clients. Thank you for sharing your views with other potential clients and families looking for Residential Care.
There are currently no Care Home Idol entrants who have performed at Firgrove House