
The garden area outside is well kept and recently was the location for a family garden partyAngela(Daughter of Resident/Service User)

Mother is looked after extremely well and with great respect and dignityPaul B(Son of Resident/Service User)

Firgrove House is a haven of quality, care and safe living. Staff and management are 5 starSheila B(Resident / Service User)

The garden area outside is well kept and recently was the location for a family garden partyAngela(Daughter of Resident/Service User)

Mother is looked after extremely well and with great respect and dignityPaul B(Son of Resident/Service User)

Firgrove House is a haven of quality, care and safe living. Staff and management are 5 starSheila B(Resident / Service User)

Firgrove House, rated OUTSTANDING Jan 2019 is a Georgian period property providing residential care as well as dementia care. The home is ideally situated a short walking distance from Yate Shopping Centre and the newly opened Riverside development with access to shops, cinema, cafes, a library, health centres and links to local public transport services.
Client rooms are comfortably furnished to create a homely environment and are equipped with TV...
Care Provided by Firgrove House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 20 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
At present, for Private funding or respite we are offering a discount of 10% for all new referrals.
The price(s) shown are provided by the care home. Contact Firgrove House for full pricing details and T&Cs.
Contact Firgrove House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Improving Prospects Ltd
- Private Owned
Person in charge
- Chloe Crew(Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (18)
- Couples/Companion Rooms (1)
Visiting
- Firgrove is located behind a cotswold stone wall, with signage showing the entrance.
Parking
- Parking available at rear of the property.
Firgrove House Reviews (43)
Firgrove House has a Review Score of 9.8 (9.757) out of 10, based on 20 reviews in the last 2 years.
Over all time Firgrove House has 43 reviews.
My auntie has been at Firgrove House for a couple of years now. I'm unable to visit as often as I would like due to work commitments. Firgrove has given the family peace of mind knowing that auntie is well cared for she looks great when we visit always happy and smiling and interacting with staff and other service users the meals are well presented and smell delightful, and the staff are always willing to help if needed and keep family updated with appointments or activities that are going on in the home. Auntie is her old self again thank you Firgrove staff for all you do for auntie and her family.
Thank you for your kind words regarding the Home and it's staff. We'll pass your comments onto the team.
The staff were great and he even came home putting weight on!
I would recommend this care home.
It’s about the staff, thanks very much for looking after him.
Thank you so much for taking the time to submit a review. We'll be sure to pass your comments on to the staff. Great to hear that he enjoyed his stay!
Firgrove feels like a home from home, and this is reassuring knowing that Mum is in a homely environment.
Many thanks for leaving such a positive review on Firgrove. We are happy that your mother is enjoying her time at the house. I will pass this on to the manager and the team.
When I first visited Firgrove it just felt right, I knew my mum would settle there and I wasn't proved wrong. Mum really enjoyed her stay. The food she said was excellent as was the care provided. The staff were great nothing too much trouble. Mum made lots of new friends and was looking forward to the better weather so she could sit outside in the lovely garden. Thank you all.
We put Mum into this home three years ago. We looked at a few homes and didn't want to put Mum in them as they were too big and didn't feel right. As soon as we walked into Firgrove, we liked it - was home from home. Lovely staff, and everyone had a smile. We knew straight away she would be safe and looked after. Mum loved it as well. Can't think of anything bad to say about Firgrove, Mums every need was met. Good food as well.
Mum has settled in so well at Firgrove. I cannot fault the level of care and consideration she has received - it has been excellent. Residents are treated as individuals and family are kept informed of any concerns. They go that little bit further for activities to keep residents occupied. It has a cozy, homely feel with safety and personal care paramount.
Living in the area, we already knew Firgrove House had an excellent reputation and this was confirmed as soon as Mum moved in. She was very well looked after from the beginning and she often said in my pod visits /facetime calls (she lived there during covid times) that everyone was lovely and that she was well looked after. What more can you want? Mum had dementia but there was a good understanding of her needs and she was treated with love, respect and dignity. There was excellent support for us as a family too, we were given information, were listened to and made to feel part of mum's care. The manager is excellent... friendly and professional and clearly cares about those under her care. The staff were all lovely and have worked so well to cope with the extra challenges that covid has brought. Sadly, mum passed away, in hospital, due to a sudden illness (not covid). Communication, support and care was excellent throughout this time. Well done and a great big thank you!
My mother has been living at Firgrove House for about 3 years. During that time we have seen many changes of staff. However, the level of care has always been constant and has actually improved with each new manager. Mum took a while to settle in but the fact that she did was purely down to the professionalism and lovileness of the staff - all the way from the owners, admin staff and the people that are on the premises day and night. The lady in post now is wonderful, she has an afinity with the residents that is 2nd to none. She understands Mum's condition and they spend a lot of time singing. With encouragement Mum has gone from staying in her room all day to coming down and having her meals with everyone also staying to sit in the conservatory.
I'd like to say that the way they've dealt with the Covid-19 situation is amazing. They have put many measures into place, taken extra care and built a gazebo in the garden so we can visit. To me that's above and beyond and we're truly grateful.
From the moment we saw Firgrove we knew it was exactly the right place for Mother. Very friendly and efficient staff and lovely surroundings. So much warmth and care. Mother is healthy and well-fed and is treated with the utmost kindness, respect, and dignity. Her needs and wishes are more than catered for and she is as happy there as she would be anywhere. She loves the company and entertainments.
My mum has now moved into Firgrove House and has a lovely room with all her special things. She has lived there for nearly a year and has never regretted her decision. The staff are lovely. They are friendly, cheerful, caring and welcoming which makes Firgrove feel very homely. They have a wonderful relationship with all the residents and know them all so well that it's like one big happy family. Mum's needs couldn't be better met. She loves her food and "special treats". Thank you all so much.
Excellent care and service. Well looked after in this difficult time.
Dad has been in the care home for almost 1 year now and I haven't seen him look so well for a long time. The care he receives is second to none. He is clean and tidy and well-fed. He enjoys the activities and always has company when he wants a chat. Dad is treated with kindness and dignity. I couldn't wish for a better place for him to stay.
When we were looking for a residential home for our mum local to where I live, that also gave us peace of mind that mum would be well looked after with care, patience, dignity and with friendly staff, and most importantly mum would be happy and feel safe, thankfully we found it in Firgrove House. The staff are wonderful, patient, caring and above all they take time to talk to all residents. They encourage mum to join in activities but also respect her choice to join in or watch.
My Mum has been a resident at Firgrove House for just over 6 months now. The care she has had is of the highest quality and she has settled really well. This is a small care home, friendly, homely and welcoming. They have been mindful of my Dad now living at home on his own, making sure he can be with Mum as much as he wants. We are always welcomed warmly and contacted if there are any issues or if Mum is in need of any personal items. As a family we are very comfortable knowing she is being looked after, her personal care is wonderful and she looks really well.
I am extremely happy with the care provided at Firgrove Residential Home. Good physical care is provided by caring staff and my Mother is treated with dignity and respect. Regular and varied activities are provided for the residents to keep them engaged and stimulated. It is a well-run home that looks at the individual and their specific needs. Staff appear to be well briefed on each shift as to the needs of my mother and act accordingly. I am also very appreciative of how my Father is treated when he visits my Mother.
Firgrove House is a haven of quality, care and safe living. Staff and management are 5 star - none better.
I go to Firgrove every Tuesday from 10am to 4.30pm and I look forward to going and the carers are lovely.
You need to know about my mum, she was a loving, kind person, so her family needed the same from a home. Firgrove matched my mum's needs and made a huge difference to my mum and her family. Management, carers, cooks, and cleaners worked together to create a great home (within a home). My mum and her family were very lucky to find such a home like Firgrove. Thank you so much.
We have found the staff extremely helpful and friendly. On all levels, they have provided information care and reassurance to us (the family) and the resident. They have gone out of their way to support us when the resident's husband and our father died to make the transition into care as easy as can be possible. We are using their dementia care services and feel that all staff and the key worker in particularly understand the care needs of our stepmother.
We have found the home clean and homely with plenty of different seating areas where the residents can find their favourite niche of the day. The garden area outside is well kept and recently was the location for a family garden party celebration, which was a lovely occasion with lots of happy people. Our stepmother constantly tells us she is very happy and loves living there, which is tremendously reassuring.
A couple of things we were especially pleased with was that mum managed to put on some weight whilst staying with you, as getting her to eat properly has become an issue whilst staying at home. Also, she said she really enjoyed the activities and chatting to other people in her own age group, which we feel has helped to stimulate her mind.
Once again, thank you and all the staff for the care provided to Anne during her stay, and be assured that Firgrove House is a care home that we would definitely like to use again for Anne respite needs and would have no hesitation in recommending to other people looking for a safe and caring environment for one of their relatives or friends.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Firgrove House.
There are no upcoming events for Firgrove House.
Awards / Recognitions (6)
- 02 Oct 2025Recipient: Firgrove House
- 02 Oct 2025Recipient: Firgrove House
- 02 Oct 2025Recipient: Firgrove House
Meet the Team (3)

I am passionate about recognising our clients as individuals and recognising that they are not defined by their medical conditions or age. I strive to achieve the highest standard of care for our residents.

I have been working in care since I was 16 years old. I joined Manor Community in 2021. As the Care home Manager it is important for me to make sure that our residents are empowered to remain as independent as possible. We strive to meet all of individual needs. We aim to make their stay as comfortable as possible and we ensure that their individual goals are met in a person centred way. At Firgrove House we can offer a homely feel and be apart of a close community.

I like to ensure that our residents are cared for in a persons centred environment. I enjoy getting to know our residents and supporting their choices to empower them. There can be a sigma around health and social care that I want to change caring for someone in their time of need is empowering and rewarding. Our residents are at the centre of what we do.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Firgrove House to verify any information. View our terms and conditions. Firgrove House has an Enhanced Service -more info.