Firgrove House

163 Station Road, Yate, Bristol BS37 4AH
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9.8 41 Reviews
  • Firgrove House, Bristol
Firgrove House, rated OUTSTANDING Jan 2019 is a Georgian period property providing residential care as well as dementia care. The home is ideally situated a short walking distance from Yate Shopping Centre and the newly opened Riverside development with access to shops, cinema, cafes, a library, health centres and links to local public transport services.

Client rooms are comfortably furnished to create a homely environment and are equipped with TV aerials and call bells. Some rooms have en-suite facilities, some private wash and commode facilities. The home has client friendly computer equipment and Wi-fi facilities.

Firgrove House invests in training staff to ensure exemplary standards of care for clients. 24 hour care is in place within both the Main House and Coach House, day and night. At Firgrove House, carers always remember that they are working within the residents' home, their private space, therefore all residents are treated with the utmost dignity and respect at all times.

Firgrove House ensures that clients enjoy daily activities, organised events, entertainment and outings. They also provide Day Care, seven days a week.
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Care Provided by Firgrove House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1200
  • Self-Funded Residential Dementia Care: £1100 – £1300
  • RESPITE Self-Funded Residential Care: £1200 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1300

At present, for Private funding or respite we are offering a discount of 10% for all new referrals.

These prices are only a guideline, please contact Firgrove House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Chloe Crew (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (1)

Visiting

  • Firgrove is located behind a cotswold stone wall, with signage showing the entrance.

Parking

  • Parking available at rear of the property.

Firgrove House Reviews (41)

9.8

Firgrove House has a Review Score of 9.8 (9.764) out of 10, based on 21 reviews in the last 2 years.
Over all time Firgrove House has 41 reviews.

Overall Experience
  • 39
  • 2
  • 0
  • 0
  • 0
Date Published
  • 41
  • 2
  • 11
  • 21
  • 20
Reviewer Connection to Firgrove House
  • 17
  • 6
  • 5
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Susan V (Daughter of Resident) published on 18 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A comfortable small residential home with an on site cook preparing freshly cooked meals and a pleasant lounge and conservatory. Staff friendly.
Reply from Charlotte Bleaken, Administrator at Firgrove House
Thank you for your lovely feedback, it is much appreciated. We value your input to enable us to make improvements, to the benefit of all our clients. Thank you for sharing your views with other…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Firgrove House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Firgrove House is calculated as follows: ( (199 Excellents x 5) + (37 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 246 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Firgrove House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 16 Oct 2025

We have two rooms available, close to all communal areas. We accept Private and Council clients.

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Awards / Recognitions (6)

Meet the Team (3)

Carly

Carly Smith

Job Title: Operations Manager (Registered Manager) Joined: 2014

I have worked in health and social care since I was 16 years old.
I am passionate about recognising our clients as individuals and recognising that they are not defined by their medical conditions or age. I strive to achieve the highest standard of care for our residents.

Chloe

Chloe Crew

Job Title: Care Home Manager Joined: 2021

I have been working in care since I was 16 years old. I joined Manor Community in 2021. As the Care home Manager it is important for me to make sure that our residents are empowered to remain as independent as possible. We strive to meet all of individual needs. We aim to make their stay as comfortable as possible and we ensure that their individual goals are met in a person centred way. At Firgrove House we can offer a homely feel and be apart of a close community.

Ashley

Ashley Cains

Job Title: Deputy Manager Joined: 2023

I have worked in health and social care since 1998- I have 27 years experienced completing various roles within health and social care.
I like to ensure that our residents are cared for in a persons centred environment. I enjoy getting to know our residents and supporting their choices to empower them. There can be a sigma around health and social care that I want to change caring for someone in their time of need is empowering and rewarding. Our residents are at the centre of what we do.

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