What types of Care is Windmill House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Windmill House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Windmill House to the centre of Bristol?

9.1 mile(s) as the crow flies, distance by road may be significantly further.

Windmill House care home, Alveston Road, Old Down, Tockington, Bristol, South Gloucestershire BS32 4PH

Windmill House

Alveston Road, Old Down, Tockington, Bristol BS32 4PH

3 Reviews

Care Provided

Primary Care Categories

Older Person Care
Dementia

Length of Stay

Permanent Care
Respite Care

Care Types Provided

Residential Care
Dementia Residential Care
For a maximum of 55 Service Users

Dementia Care Types

Mild Dementia
Moderate Dementia

Other Care Provided

Stroke
Day Care

Facilities

Own Furniture if required
Smoking not permitted
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room

Funding & Fees

Weekly Charges per Person

Self-Funded Residential Care: £1275 – £1275
Self-Funded Residential Dementia Care: £1275 – £1275
RESPITE Self-Funded Residential Care: £1275 – £1275
RESPITE Self-Funded Residential Dementia Care: £1275 – £1275

These prices are only a guideline, please contact Windmill House to find out the exact price for your requirements.

Funding Types Accepted

Self Funding (Private)
Local Authority with Top Up
Local Authority
NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Windmill Care Ltd

Person in charge

Maria Watts (Registered Home Manager)

Local Authority / Social Services

South Gloucestershire Council

Admission Criteria

Ages 65+

Care Home Design/Build

Purpose Built: No
Last Refurbishment: 2013

Room Information

Single Rooms (55)
Single Rooms with Ensuite Wet Room (55)

Review from Robert (Son of Resident) published on 28 August 2019 Submitted via Website • Report

Overall Experience

My mother went here for a few weeks the staff couldn't do enough for her. Rooms are exactly what you want when you leave your own home. A room like home but this is more like a hotel great food staff that really care even the management are great there is always something going on, all the residents

seem to be very happy, I cannot thank them enough for looking after my mother and I mean all staff from top to bottom.

Reply from Richard Deverson, Operations Director at Windmill House

Thank you very much for this feedback - we are delighted that your mother was so settled and enjoyed herself at Windmill House. You rightly identify the importance of great staff who work so hard across the care industry. We are very lucky to have such a dedicated team working at the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Katherine M (Friend of Resident) published on 13 August 2018 Submitted via Postal Card • Report

Overall Experience

I am happy with Windmill House care home in the way they care for my loved one. When dealing with the manager and assistant managers, I feel I am listened to and they carry out certain wishes that I ask for. However, I have a couple of frustrations. Despite asking for my loved one to have her hair done

in the hairdresser once a week, it does not always happen, even if I remind the care home the night before. I feel it very annoying having to wait a very long time sometimes to be let in the front door, especially when my loved one is with me because after all, this is her home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Karen S (Friend of Resident) published on 9 May 2017 Submitted via Postal Card • Report

Overall Experience

Very friendly staff. The grounds were kept well maintained in a beautiful setting. My friend is very happy here. The only downfall was that it was not communicated that we were coming to visit and by the entrance, there was a step and another resident and family member needed my assistance to get her

wheelchair up the step. Health and safety issue! Thank you for allowing the dog to visit. My dad appreciated your staff shouting out 'aren't you gorgeous!'

Reply from Richard Deverson, Ops Director at Windmill House

Many thanks for your feedback and we are delighted that your friend is happy at the home. We welcome visitors at any time so please do not feel the need to call ahead first. Thank you also for the feedback on the single step in the hallway – when we refurbished the entire home in 2012, our architects and builders worked extremely hard to make the home single level as far as possible. The installation of 2 lifts achieve this including a sophisticated 4 stop lift to overcome one change in level. The charm of Windmill House is the historic nature of the entrance hall and to retain this, the small single step in the entrance had to stay – the alternative would have entailed the loss of the historic entrance door and remodelling of the whole entrance to the home and this was deemed too damaging to the home. When required there is alternative level access for wheelchairs to the left of the building and through a rear entrance from the garden – this will be highlighted to all visitors should the need arise again. We always welcome pets to the home and we are delighted that your father enjoyed this visit.