Alveston Road, Old Down, Tockington, Bristol BS32 4PH
Windmill House is a converted country residence that still boasts much of its original character and elegance, now suited to professional elderly care provision.
Carers are skilled in a wide range of specialist techniques, aided by the comforts of a spacious and well-furnished interior, country views and landscaped gardens that back onto a local cricket club.
A family atmosphere helps each resident to feel at home, with visitors and loved ones made to feel equally welcome as carers look to maintain the service's fine local reputation.
Group: Windmill Care Ltd
Person in charge: Sarah Ashcroft (Home Manager)
Local Authority / Social Services: South Gloucestershire Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 55 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Hearing Impairment & Deafness • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 55
Rooms with ensuite WC: 55
Weekly Charges Guide: Personal Care Single £870 – £870 (These prices are only a guideline, please contact Windmill House to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Windmill House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Windmill House has a Review Score of 7 (6.991)
The Review Score of 7 (maximum of 10) for Windmill House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Windmill House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.9 for Windmill House is calculated as follows: ( (1 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 10 Ratings = 3.9
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.091 Points relating to the number of positive Reviews for Windmill House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 1 Reviews ÷ 11 Target = 0.091
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Karen S (Friend of Resident) on Tuesday 2 May 2017. Relates to April 2017.
Very friendly staff. The grounds were kept well maintained in a beautiful setting. My friend is very happy here. The only downfall was that it was not communicated that we were coming to visit and by the entrance, there was a step and another resident and family member needed my assistance to get her wheelchair up the step. Health and safety issue! Thank you for allowing the dog to visit. My dad appreciated your staff shouting out 'aren't you gorgeous!'
How likely would you be to recommend Windmill House? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Satisfactory
Food & Drink: Good
Safety / Security: Good
Richard Deverson, Ops Director at Windmill House responded to this review on 08 May 2017:
Many thanks for your feedback and we are delighted that your friend is happy at the home. We welcome visitors at any time so please do not feel the need to call ahead first. Thank you also for the feedback on the single step in the hallway – when we refurbished the entire home in 2012, our architects and builders worked extremely hard to make the home single level as far as possible. The installation of 2 lifts achieve this including a sophisticated 4 stop lift to overcome one change in level. The charm of Windmill House is the historic nature of the entrance hall and to retain this, the small single step in the entrance had to stay – the alternative would have entailed the loss of the historic entrance door and remodelling of the whole entrance to the home and this was deemed too damaging to the home. When required there is alternative level access for wheelchairs to the left of the building and through a rear entrance from the garden – this will be highlighted to all visitors should the need arise again. We always welcome pets to the home and we are delighted that your father enjoyed this visit.
There are currently no Care Home Idol entrants who have performed at Windmill House