Care Homes Owned by Windmill Care Ltd

Daughter J

Osbourne Court is no longer the standard that it was. Changes in management, which are not updated in the information on this website, have had a huge impact on the running on this care home. I do not believe that this home should be looking after residents with dementia. To describe their care home as a "specialist" in dementia care is not true. There are far too many new, untrained staff here now, and not enough staff, despite the claims of the management. The concerns of family members of the residents, don't seem to matter to the management, and the claims of personal centred care are stretched to impress. I have been constantly let down, dismissed and left distraught in the last 2 years. You cannot personalise your loved one's room, as possessions are frequently removed from the residents rooms, left in pockets of clothing by the staff that change them, and subsequently destroyed in the washing machine, with absolutely no repercussions to the staff responsible.

Absolutely fantastic care home, staff are all so kind and spend time with the residents. My dad is like a different person since moving to the meadows. The food is so good and nothing is too much trouble for the staff. Highly recommend.

My dad went to Osbourne Court in January 2023 because he couldn't live at home anymore but he was so happy at Osborne Court. All of the management and carers were so good, they always had a laugh with Dad every time they went into his room. They always came out smiling and laughing where he was making them laugh. He was so happy there, we all had some good times and laughs with him. We all miss him very much and he was very much loved by his family and Osbourne Court but sadly passed away on the 25th of May 2024. We will miss you, dad but we know that you are at peace now, love you so much dad with lots of love, we will miss you.

I can't thank the staff at The Meadows enough. My mum was in a terrible state when she first arrived, underweight and totally confused and depressed. Their care, patience and fabulous food has made such a difference. Now Mum is happy, eating well and loving the friends that she has made there and the activities they share. They have achieved more than I thought possible. The staff that I have met there are all genuinely lovely.

My father has been a resident since April 2021. He has dementia/Alzheimer's. The manager is very experienced and always professional. The manager as are the care staff, is very thorough, accommodating, helpful, patient and kind. The food and Dad's room are excellent. I would have no hesitation in recommending this care home.

From the moment he arrived from the hospital (somewhat dishevelled), the staff treated him with an outstanding level of care and compassion extended to the family. We would extend our deepest thanks to The Meadows and strongly recommend them.

My mother received the highest possible standard of care throughout her long stay in The Meadows. All her personal needs, both physically and medical were provided to maintain her wellbeing. As her needs changed with age and mental deterioration, appropriate adjustments were made to keep her comfortable. The staff maintained continuity of relationships with her on a day to day basis. Communication between the management and myself was maintained efficiently during the difficult period of Covid. I found this very reassuring. At no time over the many years did I feel any anxiety or worry, and this is a great credit to all involved with her care.

Having researched care homes across South Gloucestershire for my mum, I found The Meadows, Yate. Until this point, I began to form an opinion where all this was taking me, alas my cautious mind was rewarded. I was greeted with a fresh approach, unseen before, taking me on a journey of discovery of how a care home is supposed to be managed. The clean smell alone was delightful, I found myself walking into a place where I felt I wanted to be, a positive start. Over several visits, including one for Mum, meeting staff from all levels was one of sheer delight. We knew we had found a place where Mum would be looked after extremely well. We began daycare, over time it was very clear Mum was settling in and enjoying, without doubt, it was the best place for Mum and later offered residency. Sadly, no longer with us, Mum was given the best care home experience anyone could ever wish for. On behalf of family and friends, I would like to thank you all for an amazing job well done.

Very informative, especially during the Corona pandemic. The staff extremely pleasant, and Mum loves it here. Her words to me were "home from home", which says it all.

The Meadows have gone above and beyond all expectations. The staff are amazing and special thanks to three ladies who have gone over and above their normal duties to make mum and dad comfortable and happy in their new surroundings. Nothing was ever too much trouble for them. We would thoroughly recommend.

The relationship the staff managed to build with mum really was amazing, managing to get a little bit of our old mum back. I can only say that they are all truly extraordinary people who go the extra mile with both the residents and families.

It was the hardest thing having to put Dad into a care home and when he went in his first one I hated leaving him there. They were OK, they did their best I thought but I kept wanting him near me where I live. I was so lucky to get him in The Meadows for once I could go home and not worry about him and the staff were great with Dad. He came up and was so much better - we would go in and he had a wash and was out of bed which he didn’t want to do much. The carers were good to Dad and us as a family. The owners of the home put so much into it to make their life better.

Dad has lived at The Meadows residential home for over a year, I have found this residential home to be outstanding and the staff to be totally professional, kind and caring in all aspects of his care. I would recommend this residential home to everyone I speak to. (I hold them in high regard.)

My mother went here for a few weeks the staff couldn't do enough for her. Rooms are exactly what you want when you leave your own home. A room like home but this is more like a hotel great food staff that really care even the management are great there is always something going on, all the residents seem to be very happy, I cannot thank them enough for looking after my mother and I mean all staff from top to bottom.

Beautiful en-suite room with a view of the garden, we have taken her chair and put up pictures.

Mum was a resident for a year until her recent passing.

She enjoyed her time here and loved sitting by her window looking out on the traffic. It made her feel she was still part of the world. Her room was lovely and well looked after.

The staff treated her with dignity and always had time to sit and talk to her.

She enjoyed the food and often wanted seconds, not because the meals are small but because they were tasty.

She loved getting her hair done and having someone looking after her feet. She particularly loved seeing the aromatherapist. She also enjoyed the church services.

As a family, the standard of care meant we had peace of mind because we knew Mum was so well cared for. We also knew that we would have been contacted should anything happen.

I cannot praise the staff enough.

Go and visit and see for yourself.

He was difficult for the staff to deal with at first as he was very anxious and sometimes aggressive. However, they persevered and his medication adjusted he became calmer and now seems quite content. Osbourne Court is an attractive building and the resident's en-suite rooms are very pleasant. Also, there is an outstanding area which can be used when the weather is good. The staff all seem very caring and willing to spend time with people and they all seem to get on well with each other, which I take to be a sign of good management.

I am happy with Windmill House care home in the way they care for my loved one. When dealing with the manager and assistant managers, I feel I am listened to and they carry out certain wishes that I ask for. However, I have a couple of frustrations. Despite asking for my loved one to have her hair done in the hairdresser once a week, it does not always happen, even if I remind the care home the night before. I feel it very annoying having to wait a very long time sometimes to be let in the front door, especially when my loved one is with me because after all, this is her home.

Very friendly staff. The grounds were kept well maintained in a beautiful setting. My friend is very happy here. The only downfall was that it was not communicated that we were coming to visit and by the entrance, there was a step and another resident and family member needed my assistance to get her wheelchair up the step. Health and safety issue! Thank you for allowing the dog to visit. My dad appreciated your staff shouting out 'aren't you gorgeous!'