Osbourne Court

Daughter J

Osbourne Court is no longer the standard that it was. Changes in management, which are not updated in the information on this website, have had a huge impact on the running on this care home. I do not believe that this home should be looking after residents with dementia. To describe their care home as a "specialist" in dementia care is not true. There are far too many new, untrained staff here now, and not enough staff, despite the claims of the management. The concerns of family members of the residents, don't seem to matter to the management, and the claims of personal centred care are stretched to impress. I have been constantly let down, dismissed and left distraught in the last 2 years. You cannot personalise your loved one's room, as possessions are frequently removed from the residents rooms, left in pockets of clothing by the staff that change them, and subsequently destroyed in the washing machine, with absolutely no repercussions to the staff responsible.

My dad went to Osbourne Court in January 2023 because he couldn't live at home anymore but he was so happy at Osborne Court. All of the management and carers were so good, they always had a laugh with Dad every time they went into his room. They always came out smiling and laughing where he was making them laugh. He was so happy there, we all had some good times and laughs with him. We all miss him very much and he was very much loved by his family and Osbourne Court but sadly passed away on the 25th of May 2024. We will miss you, dad but we know that you are at peace now, love you so much dad with lots of love, we will miss you.

My father has been a resident since April 2021. He has dementia/Alzheimer's. The manager is very experienced and always professional. The manager as are the care staff, is very thorough, accommodating, helpful, patient and kind. The food and Dad's room are excellent. I would have no hesitation in recommending this care home.

Beautiful en-suite room with a view of the garden, we have taken her chair and put up pictures.

Mum was a resident for a year until her recent passing.

She enjoyed her time here and loved sitting by her window looking out on the traffic. It made her feel she was still part of the world. Her room was lovely and well looked after.

The staff treated her with dignity and always had time to sit and talk to her.

She enjoyed the food and often wanted seconds, not because the meals are small but because they were tasty.

She loved getting her hair done and having someone looking after her feet. She particularly loved seeing the aromatherapist. She also enjoyed the church services.

As a family, the standard of care meant we had peace of mind because we knew Mum was so well cared for. We also knew that we would have been contacted should anything happen.

I cannot praise the staff enough.

Go and visit and see for yourself.

He was difficult for the staff to deal with at first as he was very anxious and sometimes aggressive. However, they persevered and his medication adjusted he became calmer and now seems quite content. Osbourne Court is an attractive building and the resident's en-suite rooms are very pleasant. Also, there is an outstanding area which can be used when the weather is good. The staff all seem very caring and willing to spend time with people and they all seem to get on well with each other, which I take to be a sign of good management.

When mum became ill in Sept 16, we took the decision that she should stay at Osbourne Court. We cannot praise the staff enough for the care and kindness shown throughout the last few weeks of her life. It was outstanding in every way; enhanced by the excellent relationships with the local GP and District nurses which ensured that mum was comfortable.

The management of the home is good with any issues quickly discussed and addressed. I do definitely feel that at this home staff really do care about the residents and want them to be happy in their home and for families to enjoy visiting their loved ones.

Friendly homely atmosphere, very caring and attentive staff - at all levels. Managers (very 'hands-on') & carers work together as a team. Carers always show my mother respect, and are very supportive of family members in distress. We should love my mother to be able to stay here for the rest of her days.

My mother became a resident two months ago, and has been somewhat slow to settle (but perhaps not untypically for someone suffering from Alzheimer's). Carers have worked unstintingly to integrate her into the home. It has been a bit of a concern for us a family that her future at the home has remained in question: she is obviously a borderline case for residential/nursing care - but we have the sense that 'progress' is being made.

I have not ticked 'excellent' in every category, but for most of those I have ticked 'good', I would have preferred to put 'Very good' - especially for Management & Overall Standard.

We have recently had to move my Mother from another home to Osbourne Court as it was purpose built so that there are no stairs (unlike previous home). As a family we have been incredibly impressed by the care and attention Mum is getting. She has a lovely room that is kept clean and tidy, Mum herself always looks well dressed and tidy and is definitely enjoying being in her new surroundings.

My Granddad needed to go into a home. I only looked at 3 care homes and this one was perfect from day one, the staff are fantastic, so friendly and made us and him feel so welcome. He ended his life in Osborne Court and I know he was very happy there. The staff came to the funeral and went the extra mile and we can't thank them enough they made my Granddad's last year one of the best xxxxx