Osbourne Court, Bristol, South Gloucestershire
Osbourne Court, Bristol, South Gloucestershire
Osbourne Court, Bristol, South Gloucestershire

Osborne Court is a bespoke residence that has been purpose-built to suit a range of daily care needs, including being able to specialise in helping people with a form of dementia.

En-suite bedrooms and homely lounge areas make for a pleasing atmosphere, combining with the skills of expert carers to achieve the company's aim of reaching a service that is satisfying to every individual involved.

Looking to safeguard residents' well-being as thoroughly as possible, Osborne Court has incorporated modern technology that includes a monitoring system that helps carers respond quickly to falls.

Group: Windmill Care Ltd

Person in charge: Cheryl Wallace (Home Manager)

Local Authority / Social Services: South Gloucestershire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Parkinson's Disease

Admission Information: Ages 60+.

Single Rooms: 58

Rooms with ensuite WC: 58

Weekly Charges Guide: Personal Care Single £870 – £870 (These prices are only a guideline, please contact Osbourne Court to find out the exact price for your requirements.) (These prices are only a guideline, please contact Osbourne Court to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Osbourne Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Osbourne Court has a Review Score of 7.8 (7.815)

The Review Score of 7.8 (maximum of 10) for Osbourne Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Osbourne Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.729 for Osbourne Court is calculated as follows: ( (44 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.086 Points relating to the number of positive Reviews for Osbourne Court is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 1 Reviews ÷ 11.6 Target = 0.086

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Osbourne Court?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Osbourne Court

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother moved to Osbourne Court in March 2010 and lived there until she passed away in Oct 16. Mum felt settled, content and very much 'at home' there. We knew that she was safe and well cared for in all respects which gave us great peace of mind. Mum was treated with dignity, respect, kindness and patience by all staff. We were welcomed and knew that we could discuss any needs or concerns openly with staff and management.
They took the time to know mum as an individual and catered for her needs in a personalised way. Mum enjoyed the various activities which helped to keep her mind active. She enjoyed the food and the variety of meals.
When mum became ill in Sept 16, we took the decision that she should stay at Osbourne Court. We cannot praise the staff enough for the care and kindness shown throughout the last few weeks of her life. It was outstanding in every way; enhanced by the excellent relationships with the local GP and District nurses which ensured that mum was comfortable.

How likely would you be to recommend Osbourne Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother-in-law has been at Osbourne Court for several months now. When she first arrived she was extremely disorientated and upset. This made her angry, uncooperative and difficult to work with. I have been so impressed with the patient, professional and very kindly attitude of the care staff who have gradually won her trust and helped her to settle in her new home.
It is nice that on the upper floor has two lounges, allowing choice. Thought has been put into making it homely, with comfortable sofas, a mock solid fuel fire with mantelpiece above and also a piano nearby.
The bedroom is light and bright and kept clean. Meals are generally good, though perhaps a bit on the heavy side sometimes.
The management of the home is good with any issues quickly discussed and addressed. I do definitely feel that at this home staff really do care about the residents and want them to be happy in their home and for families to enjoy visiting their loved ones.

How likely would you be to recommend Osbourne Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Friendly homely atmosphere, very caring and attentive staff - at all levels. Managers (very 'hands-on') & carers work together as a team. Carers always show my mother respect, and are very supportive of family members in distress. We should love my mother to be able to stay here for the rest of her days.

My mother became a resident two months ago, and has been somewhat slow to settle (but perhaps not untypically for someone suffering from Alzheimer's). Carers have worked unstintingly to integrate her into the home. It has been a bit of a concern for us a family that her future at the home has remained in question: she is obviously a borderline case for residential/nursing care - but we have the sense that 'progress' is being made.

I have not ticked 'excellent' in every category, but for most of those I have ticked 'good', I would have preferred to put 'Very good' - especially for Management & Overall Standard.

How likely would you be to recommend Osbourne Court? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have recently had to move my Mother from another home to Osbourne Court as it was purpose built so that there are no stairs (unlike previous home). As a family we have been incredibly impressed by the care and attention Mum is getting. She has a lovely room that is kept clean and tidy, Mum herself always looks well dressed and tidy and is definitely enjoying being in her new surroundings.

How likely would you be to recommend Osbourne Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Granddad needed to go into a home. I only looked at 3 care homes and this one was perfect from day one, the staff are fantastic, so friendly and made us and him feel so welcome. He ended his life in Osborne Court and I know he was very happy there. The staff came to the funeral and went the extra mile and we can't thank them enough they made my Granddad's last year one of the best xxxxx

How likely would you be to recommend Osbourne Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

August 2013

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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