Holly Oak Care Centre

Holly Drive, Drake Lane, Dursley GL11 5HA
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9.9 39 Reviews
  • Holly Oak Care Centre, Dursley
Holly Oak Care Centre provides care for people with dementia and follows the internationally recognised ‘Household Model’ of person-centred care. A dedicated and specifically qualified team of staff provide the most genuine care. Holly Oak is family run and maintains a strong ethos of individual and community care.

Opened in 2021, the home offers state-of-the-art facilities to an exceedingly high specification and bedrooms luxuriously appointed with garden views. All bedrooms have en-suites and are generously proportioned.

Dining at Holly Oak is considered excellent with a focus on fresh produce and homemade dishes. All preferences and dietary needs are catered for.

The home boasts fabulous social areas including Bessy's Tea Room, a private bar, orangery and many small lounge and terrace spaces. The terrace outdoor entertainment space is complete with screen and sound system, offering the perfect space to spend time with friends and loved ones.

Bessy's Tea Room offers private dining, parties and cream teas. The extravagant cakes and pastries created by the chefs are highly rated by residents and families. They cater for anniversaries, birthdays and special occasions for relatives and friends offering indulgent food and amazing desserts at great prices.

Holly Oak community provides a full range of services to meet the changing needs of its residents. Staff are in very good contact with families to ensure the best holistic care and attention.

Kaye's Hair & Nails offers the ultimate pampering experience; with a range of hair and beauty treatments, it is a space to relax and socialise.

Holly Oak Dementia Care Home is part of The Hollies Group along with the Hollies Nursing Care Home and Apartments by the Hollies. The Home is set in a beautiful park overlooking the picturesque village of Dursley. Residents benefit from panoramic views, beautiful gardens and a range of activities.

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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 46 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Dementia Care: from £1950

These prices are only a guideline, please contact Holly Oak Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jo Walters (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (46)
  • Single Rooms with ensuite Wet Room (46)

Visiting

  • Feel free to visit at any time, it is home and community for the residents, open 24 hours a day 7 days a week. Visitors will need to ring the doorbell as Holly Oak is locked up safe and secure at night. Please remember to sign the visitor book on arrival and on leaving.

Parking

  • Plenty of parking and reserved space for visitors and disabled guests.

Holly Oak Care Centre Reviews (39)

Total of 39, showing 1-20
9.9

Holly Oak Care Centre has a Review Score of 9.9 (9.873) out of 10, based on 14 reviews in the last 2 years. Over all time Holly Oak Care Centre has 39 reviews.

Overall Experience

  • 38
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Date Published

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25

Review from D C (Friend of Resident) published on 9 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend moved across from The Hollies about 6 months ago and the move has been incredibly successful. She loves the access to outdoor safe and secure areas and the tremendous range of activities. We were pleased with the levl of care in The Hollies, but Holly Oak even surpasses that. The level of
staffing seems very high and we get great communication about our friend who we look after. If you can afford it, this is the best!

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for your lovely kind words. Your review means so much.

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Review from Tracey S (Daughter of Resident) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care of my father at Holly Oak to be excellent. My father has quite significant care needs and in addition he presents one or two extra challenges for the carers. However, they always deal with his needs and the challenges he presents with the utmost care and professionalism.


In

addition, my mother, who now lives alone, has needed support on numerous occasions. This is where the care at Holly Oak has gone above and beyond anything I could reasonably have expected. They have continuously provided support for my mother too when she visits my father and is in need of emotional support.


You would quite reasonably expect their care to be limited to their residents. However, this is not the case, they also consider the wider impacts to the residents family and loves ones and provide support where needed.


I would thoroughly recommend Holly Oak to anyone who has a loved some suffering from dementia. The care is second to none.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for you lovely kind words, We love having you Father with us at Holly Oak Dementia Care Home.

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Review from Mark R (Son of Resident) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have placed Mum for respite care at Hollyoaks on several occasions and have been very impressed by the care she recieves.The staff and facilities are top notch and they are always welcoming to us.We hope to continue with them for as long as we can.Highly recommended.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for your lovely kind words. We love love having Mum stay with us at Holly Oak Dementia Care Home

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Review from L G (Daughter of Resident) published on 27 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Holly Oaks in December 2024, after dad died mum seemed to go down hill health wise and was also diagnosed with alzheimer/dementia, at home she had carers but for mum this didn't work so well, she was forgetting to eat and drink and lost a lot of weight.
As a family and discussion with
mum she moved into Holly Oaks.
It was the best decision we all made, since being a resident mum has gained weight, most of her medication has been stopped, she now no longer takes medication for her diabetes. Healthy regular well balanced home cooked meals have helped.
Holly Oaks carers are so amazing with mum, the carers work with what mum wants/needs, not what they think she needs.
Lots of activities if she wants to join in, also trips out.
All the staff are are so friendly, always helpful and nothing seems to much trouble for them.
Best thing for us as a family, mum is very happy and contented, we know she is safe and well looked after 24hrs a day.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you so much for such a positive review. We really appreciate your kind comments and they will be passed on to the staff

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Review from A L (Son of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad received excellent care at Holly Oak Care Centre. The quality of the building, rooms and food were all very good but what stuck out most was the quality of the care. Everyone who I met there was very caring and kind, helping my dad feel comfortable there. They treated my dad and also my mum
who visited every day like part of their family.


The home provide lots of options for group activities, which my dad enjoyed. They also provide an app which lets any member of the family submit photos with comments, which were printed out as a newsletter for my dad each fortnight.


The staff were very supportive through the period where my dad was receiving end of life care, with staff going above and beyond with their compassion and thoughtfulness.


I would 100% recommend the care home.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for your lovely kind words, Dad was very much part of our Holly Oak Family and is very much missed.

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Review from V C (Friend of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff make me feel welcome whenever I visit. They are happy to answer any questions and keep me well informed. The care at all levels is excellent. Everywhere is clean and tidy. Food looks appetising and plentiful. Activities are wide-ranging and appropriate. Indoor facilities are excellent.
However, the care home lacks a secure garden planted with shrubs and flowers for residents to access and relax in during good weather. Many residents would appreciate daily periods of relaxation outside in a beautiful setting that is safe and secure, and staff would also benefit from time outside.

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Review from A L (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Holly Oak since May having transferred from residential care. She has settled in so well and we have noticed an improvement in her quality of life. The staff are plentiful so nothing is too much trouble and they are passionate about what they do. They are also very friendly and professional
and can meet Mum's needs fully. The food is delicious and specific to Mum's needs, also her room is very homely and peaceful. It is so reassuring to have the benefit of in-house nurses to meet her needs. There is an extensive programme of activities both in the lounges and also one-to-one if required. It is lovely for Mum to have her hair washed and styled regularly. Family are welcomed in and offered a hot drink when they visit. Fabulous!

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for your lovely kind words, we love having Mum with us here at Holly Oak Dementia Care Home.

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Review from L M (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our loved one has been a resident at Holly Oak for approx. 3 months. What sets Holly Oak apart from the other care homes in the local area is that it specialises solely in dementia care. This is very important as, in comparison to some other care homes we've had experience of, considerations around
the needs of those with dementia are at the forefront, from the very beginning. The staff demonstrate good experience, knowledge, and, particularly importantly, the ability to adapt to the ever-changing needs of people who have dementia. The staff are engaging and genuinely interested in the personalities and well-being of each resident. The environment is bright, modern, and both functional and comfortable. We have been impressed with the frequency of the activities for residents, which our family member hugely benefits from in terms of their well-being. Management are really approachable and generous of their time. The food on offer is lovely and suits our loved one's tastes and needs well.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for your review. It is a pleasure to care for your loved one. I will pass your comments on to our staff.

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Review from D E (Son of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having Mum in the care home means that she is looked after 24/7. All the management and staff, from nurses, carers, entertainment, cleaners and kitchen staff are always there to help. We, as a family, are lucky to have found such a lovely care home for our Mum.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for your lovely kind words, we love having Mum here with us at Holly Oak.

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Review from Kevin M (Son-in-law of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The commitment shown by all the staff at Holly Oak is second to none, all the residents are referred to as family and treated as such. The carers and nursing staff we meet regularly are exceptional, always approachable and happy, they genuinely feel it's a privilege to be entrusted to look after our
mum and we know she is happy. Holly Oak is ahead of its time in both its work ethic and its achievements and should be used as an example to others. It is a really rare find within this establishment and we feel so fortunate we found Holly Oak for our mum.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you so much for such a lovely review of our home and our staff. We are really pleased your mother has joined us here at Holly Oak. I will pass your kind comments on to all our staff.

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Review from Chris G (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the relative of a resident who has only been at Holly Oak for a few weeks, following the sudden closure of her old home. My experience to date, even over a very short time, has been extremely positive. The staff were very helpful in offering a room in the home and facilitated the move from the
old home to Holly Oak.
Since moving in, I have been struck by the friendliness of everyone, and it is clear that my mother is being very well looked after. Her room is comfortable, with enough of her own furniture, pictures and nick-nacks to make it feel like home.
I cannot thank the staff enough for their care, their helpfulness and their friendliness.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for your lovely review. It is such a pleasure to have your relative with us at Holly Oak and to have the opportunity to care for her. I will pass your kind words on to all the team at Holly Oak. We pride ourselves on providing excellent care to our residents and we are so pleased that our hard work is not going unnoticed.

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Review from Guy M (Grandson of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather was a resident at Holly Oak for about 10 months until he finally passed away recently. His dementia gradually worsened during his time there, which eventually led to his passing. I cannot express in words our admiration for Holly Oak and all who work there. The staff are just so lovely
and caring and were so supportive to Grandad and all the members of our family. Nothing is too much trouble. The activities are plentiful and lively. Grandad enjoyed music and singing and even in his latter months he enjoyed joining in with the singing. The food is just amazing and tempting for people with poor appetites. The tearoom is amazing: we had Christmas lunch there and also a cream tea. I think it would be difficult to find another care home that comes close to Holly Oak and we would have no hesitation in giving it our strong recommendation.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for your outstanding feedback. Your grandfather was a valued member of our family at Holly Oak, and will be greatly missed by all. We truly believe that Holly Oak is something special, and we are pleased you sure our views. Best Wishes.

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Review from Jill D (Power of Attorney of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visit, the resident I had come to see seemed happy and well looked after. I was allowed to take my dog in which made her so happy. Lunch was served whilst I was there but was not something she liked so ate very little of it. I know it is difficult with dementia to sometimes get an honest answer
so don’t know whether she had a choice of menu or not. She was unaware she had a television or telephone in her room but said she didn’t want to use them anyway.

Reply from Chloe Ebbs, Administrator at Holly Oak Care Centre

Thank you very much for your comments. We are so pleased that your friend is settling in, thank you for bringing the dog, as the other residents love this too. A transition from home to a care environment can be difficult for all, but we like to try and make this as easy and stress-free as possible. We offer various menu choices daily, discuss with the residents face to face and give other options from the menu, if not to their liking. We will also continue to support your friend in her new environment and room.

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Review from Alison K (Sister-in-law of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been a resident for nearly 3 months. Communication from the staff on all aspects of her care and well-being has been excellent. I have been included in discussions on her care. This has been particularly appreciated as we are currently still living abroad so the fact that she is
being so well looked after is reassuring as it was difficult to hand over responsibility after 12 years.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for your lovely kind words. We are very pleased that your sister-in-law has settled with us.

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Review from Stephen V (Son of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been there a few months, but the level of care, patience and understanding is exceptional.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for your lovely kind words. Mum is a treasured member of the Holly Oak Family.

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Review from Sandra H (Daughter of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a difficult time in a previous care home, we were given the opportunity to move Mum into Holly Oak Care Centre. The amazing staff have been a great help settling her in and making sure she has the care and support that she needs. The facilities are excellent with plenty of activities to keep her
interest.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

We are so pleased Mum has settled with us here at Holly Oak, she has become a member of our Holly Oak family and she brings us great joy and happiness, with her fun filled character.

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Review from C H (Husband of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I visit my wife virtually every day, I have seen the excellent care she receives first-hand. The facilities are very good, modern and room and shared areas are always clean and fresh. More importantly, the staff at all levels are very caring as well as very competent and well-trained and motivated.
Holly Oak is a well-run, safe and caring home for my wife, who is happy and settled.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for your lovely kind words. We are glad your wife has settled with us and is happy.

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Review from B S (Husband of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply the best.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for your lovely kind words, we love having your wife here with us at Holly Oak.

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Review from T K (Daughter of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Oak Care Centre is simply outstanding. My mum settled in immediately and thoroughly enjoys the daily activities (especially the music sessions), plus the trips out in the minibus. Meals provided at Holly Oak are nutritious and appetising. Rooms are stylishly furnished and always spotlessly clean
and tidy. The Care Team are incredible. Their compassion is second to none. It is a great comfort that I know my mum is being well cared for and that her health and wellbeing is continuously monitored. The staff are friendly, welcoming and supportive when I visit and they always find time to have a chat, usually over a cup of tea. I cannot recommend Holly Oak Care Centre highly enough.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

We appreciate your kind words, we are so pleased your mum has really settled with us here at Holly Oak. I am happy to read that your experience every time you visit is enjoyable too.

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Review from B P (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care home, great staff and facilities.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for lovely kind words and ongoing support.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Holly Oak Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Holly Oak Care Centre is calculated as follows: ( (147 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 165 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Oak Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 19 Jul 2025

We have a number of beautiful ensuite bedrooms available for nursing, dementia and respite care. We are welcoming new residents with the reassurances of comprehensive measures to ensure the health and safety of all. Our in-house hygiene standard and infection prevention measures are rigorous.

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Awards / Recognitions (0)

Meet the Team (4)

Jonathan

Jonathan Hawkins

Job Title: Managing Director

Jonathan has over 20 years of experience in managing care homes. He built The Hollies in 2006 and has gone on to create a full service care home that embraces personalised care. He has worked hard to build a truly supportive community not only within the Hollies but also within the local community. His tacit understanding of the residents means there are new initiatives on the go all the time and the facilities and amenities on-site are state-of-the-art; these include the new Holly Oak purpose built dementia home.

Jason

Jason D'Arcy

Job Title: Acting Registered Manager

Jason is Acting Registered Manager for Holly Oak. He is a married father of two teenage sons. Jason has 30 years’ experience in the care sector managing services within Dementia , Residential , Education and group living. " I love the variety of my role and the feeling that I get from making someone’s life better".

Kaye

Kaye Hawkins

Job Title: Commercial Director

Kaye is a Commercial Director specialising in procurement of all goods and services throughout the supply chain and has an excellent demonstrable track record in her field of expertise. She is MBA and MCIPS qualified with over 35 years experience in all aspects of supply chain and procurement with major international blue-chip organisations and public sector bodies (including NHS Healthcare and central government & MOD contracts).

Diniwe

Diniwe Ndhlovu

Job Title: Head of Clinical Care - Nights

Diniwe has 38 years of nursing experience specialising in adults, midwifery and psycho-social counselling. She has a great passion for end of life care and enjoys meeting the needs of the elderly and the care team.

Frequently Asked Questions about Holly Oak Care Centre

What types of Care is Holly Oak Care Centre registered for?

Older Person Care, Dementia, Physical Disability, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Holly Oak Care Centre have?

There are 46 Single Rooms.

What are the Facilities & Services at Holly Oak Care Centre?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holly Oak Care Centre to the centre of Dursley?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holly Oak Care Centre to verify any information. View our terms and conditions. Holly Oak Care Centre has an Enhanced Service - more info.