Care Homes Owned by Windmill Care Ltd in South Gloucestershire

as a "specialist" in dementia care is not true. There are far too many new, untrained staff here now, and not enough staff, despite the claims of the management. The concerns of family members of the residents, don't seem to matter to the management, and the claims of personal centred care are stretched to impress. I have been constantly let down, dismissed and left distraught in the last 2 years. You cannot personalise your loved one's room, as possessions are frequently removed from the residents rooms, left in pockets of clothing by the staff that change them, and subsequently destroyed in the washing machine, with absolutely no repercussions to the staff responsible.

them laugh. He was so happy there, we all had some good times and laughs with him. We all miss him very much and he was very much loved by his family and Osbourne Court but sadly passed away on the 25th of May 2024. We will miss you, dad but we know that you are at peace now, love you so much dad with lots of love, we will miss you.

activities they share. They have achieved more than I thought possible. The staff that I have met there are all genuinely lovely.

this care home.

The staff maintained continuity of relationships with her on a day to day basis. Communication between the management and myself was maintained efficiently during the difficult period of Covid. I found this very reassuring. At no time over the many years did I feel any anxiety or worry, and this is a great credit to all involved with her care.

a care home is supposed to be managed. The clean smell alone was delightful, I found myself walking into a place where I felt I wanted to be, a positive start. Over several visits, including one for Mum, meeting staff from all levels was one of sheer delight. We knew we had found a place where Mum would be looked after extremely well. We began daycare, over time it was very clear Mum was settling in and enjoying, without doubt, it was the best place for Mum and later offered residency. Sadly, no longer with us, Mum was given the best care home experience anyone could ever wish for. On behalf of family and friends, I would like to thank you all for an amazing job well done.

people who go the extra mile with both the residents and families.

and the staff were great with Dad. He came up and was so much better - we would go in and he had a wash and was out of bed which he didn’t want to do much. The carers were good to Dad and us as a family. The owners of the home put so much into it to make their life better.

seem to be very happy, I cannot thank them enough for looking after my mother and I mean all staff from top to bottom.

available at any time to answer my many questions.
The food is lovely with lots of drinks and tea and coffee made whenever she asks.
Beautiful en-suite room with a view of the garden, we have taken her chair and put up pictures.

sit and talk to her.

She enjoyed the food and often wanted seconds, not because the meals are small but because they were tasty.

She loved getting her hair done and having someone looking after her feet. She particularly loved seeing the aromatherapist. She also enjoyed the church services.

As a family, the standard of care meant we had peace of mind because we knew Mum was so well cared for. We also knew that we would have been contacted should anything happen.

I cannot praise the staff enough.

Go and visit and see for yourself.

and his medication adjusted he became calmer and now seems quite content. Osbourne Court is an attractive building and the resident's en-suite rooms are very pleasant. Also, there is an outstanding area which can be used when the weather is good. The staff all seem very caring and willing to spend time with people and they all seem to get on well with each other, which I take to be a sign of good management.

in the hairdresser once a week, it does not always happen, even if I remind the care home the night before. I feel it very annoying having to wait a very long time sometimes to be let in the front door, especially when my loved one is with me because after all, this is her home.

wheelchair up the step. Health and safety issue! Thank you for allowing the dog to visit. My dad appreciated your staff shouting out 'aren't you gorgeous!'

patience by all staff. We were welcomed and knew that we could discuss any needs or concerns openly with staff and management.
They took the time to know mum as an individual and catered for her needs in a personalised way. Mum enjoyed the various activities which helped to keep her mind active. She enjoyed the food and the variety of meals.
When mum became ill in Sept 16, we took the decision that she should stay at Osbourne Court. We cannot praise the staff enough for the care and kindness shown throughout the last few weeks of her life. It was outstanding in every way; enhanced by the excellent relationships with the local GP and District nurses which ensured that mum was comfortable.