Courtlands Care Home

I hope, if ever needed in the future, I can become a resident of Courtlands!

I and any other visitors to my partner are always made extremely welcome.

Sue.

I can't thank Courtlands enough for what they did for mother.

Our mum was fortunate to spend the last 20 months of her life in Courtlands after her dementia became too advanced for her to manage at home. The facility is one of very few locally that was designed and built as a care home and it is self-evident. Warm, spacious, light, fresh-smelling, very well appointed and being constantly upgraded. However, it was the staff that made mum's final months as comfortable as they could possibly have been. Her well-being was closely monitored for subtle changes with her care plan adjusted many times as her health deteriorated, always in liaison with us. Their patience and tolerance on mum's more difficult days was extraordinary. When a loved one passes you want to be able to reassure yourself that you did your very best for them. In choosing Courtlands, we think we did.

I recently stayed in Courtlands for a period of 2 weeks. This was my first experience of STE. The staff were amazing, kind and thoughtful. When I have a UTI my GP was contacted and medication quickly obtained. The food was good and varied. I was glad I had taken a friends advice to use Courtlands - the only complaint was my bed, I found very uncomfortable.

My close friend is a resident in this home, I visit weekly and find the care and compassion of all staff to be excellent. The care the resident receives is excellent. I am her advocate under the DOLS initiative and in this role I am kept fully aware of all aspects of her care plan. The home and facilities are excellent and cleanliness and hygiene is to the highest standard. The nutrition/food is of the highest standard. The residents are continually stimulated with numerous varied activities. I would recommend this care home to others.

Courtlands Care Home is a bright and cheerful place. I visit my friend, who is a resident at Courtlands, every week. I am always greeted by friendly and happy staff, and nothing is ever too much trouble. The home is always kept clean and tidy. The afternoon cakes always look delightful, and there's always plenty to choose from. Whenever I have wanted to discuss anything with the senior staff, they have been very knowledgeable about my friend's needs and always keep me informed of any changes or concerns they may have.

I visit my dad as regularly as possible and he seems very settled and at peace at Courtlands Care Home since his move in May 2024. All the staff are always attentive and very efficient and I am pleased that dad is in a comfortable setting. I would like dad to be able to go out on excursions when the weather permits. Overall a beautiful home.

My father moved into Courtlands in late May 2024, and since being in the home I have seen a marked improvement in his general health and well-being. The staff are friendly, efficient and nothing is too much trouble. Courtlands has a lovely atmosphere and I am happy my father is being properly cared for. Dad would like to have more trips out if possible, as he enjoys a change of scenery (hence why the satisfactory activities score).

The home is a happy, clean, and caring environment. The staff appears very happy in their work, making time to constantly talk too or walk with the resident. The residents seem very happy and well cared for. There is a good variety if entertainment and activities.

We have recently visited my Nan for the first time at Courtlands. The care home has an incredibly welcoming and positive energy which is treated by the friendly and helpful staff who seem to go above and beyond in every way possible to ensure the comfort of their residents, as well as any visitors. Our family feels comforted that my Nan is so well looked after by such an upbeat and encouraging team of staff, and we are reassured after conversations with my Nan that Courtlands is a brilliant place for her to be. Thank you.

A very caring and safe environment for my Mother. They are very good at picking up things and getting them checked out promptly. The staff always have time to sit and talk to the residents and ensure their well-being is prioritised. They are very good at keeping me informed of Mums well being and any concerns they may have.

I have now been in Courtlands for a year now and it has been a very positive experience. All the staff have been kind, caring, friendly and professional. My room is kept very clean and the laundry service is immaculate. The food is good and imaginative. When I needed outside medical care this was quickly dealt with. My room is lovely and I have personal items that make it feel like home. In summary, all is well organized with any requests quickly dealt with, it is like living in a big kind family group.

Her care during that time was exemplary. As her health gradually declined her care was adjusted very carefully to meet all her needs and to keep her as comfortable and pain-free as possible. I would not hesitate to recommend her wonderful team of carers to anyone.

The Courtlands team are truly special and we thank them for everything they have done for our family.

I have visited Courtlands Care Home many times now and my review gives this home five stars both for staff who care for your loved ones/cleanliness/friendship to both residents and their families. The gardens which you may sit in are private, there is a lift to the second floor should you require it, each single room has its own shower and WC. This care home to me is first-class. Five-star.

I receive email updates and am always greeted cheerfully when I phone or visit. It's a relief that Dad is compassionately cared for in a pleasant home.

My father (aged 95) has now been a resident at Courtlands Care Home for over six months. During that time he has transformed. He is happier and more relaxed and at peace with himself than I have seen him for a number of years. I have no doubt that the reason for this is the quality of care he has received at Courtlands. In particular, the relationships he has with the staff and the genuine commitment to the home as an institution in offering the best they can in quality of the service offered to the residents are the principal factors in bringing about this change. They are reflected in so many small day to day details that they are too numerous to mention. Both my father and I are profoundly grateful to the staff and management of Courtlands for what we have found there. My father repeatedly tells me how lucky he is (an amazing change in attitude in itself). I wholeheartedly agree with him and I am so glad that he recognises it too.

I've been visiting Courtlands Care Home regularly for the last 4-5 years. During that time I found it to be a very well-run and caring environment. The staff are invariably friendly, cheerful, warm and caring, with a professional approach throughout. Social/communal activities (pre-covid) were varied and interesting, the lovely garden provides opportunity for outdoor exercise (including a bit of weeding the flowerpots!). The home-cooked food, with a good choice of meals on the menu, is nourishing and delicious. In the difficult times of Covid, with constantly changing government rules and regulations, the management and team were exceptionally well organized, keeping the residents safe while still providing opportunities for visits in the converted summer house. All in all, nothing is too much for them, excelling in every respect, and I can highly recommend Courtlands Care Home.