Crantock Lodge

34 Bonython Road, Newquay TR7 3AN
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9.9 37 Reviews
  • Crantock Lodge, Newquay
Crantock Lodge, in Porth, is a luxury, residential care home for 17 residents.

Close to the sea at Lusty Glaze, Crantock Lodge is an elegant and comfortable home by the sea.

A high ratio of staff to residents offer 24-hour care to those who require assistance with personal care and mobility but are otherwise alert and independent.

Waking night staff ensure that the residents care and room service needs are met 24-hours a day.

All bedrooms are en-suite with bright and sunny aspects, with many having sea and coastal views.

A library and hairdressing salon complement the homely atmosphere where residents, friends, family and visitors can relax in the comfortable surroundings.

Crantock Lodge is fully CQC compliant and has a five star kitchen hygiene rating.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 20 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1380
  • RESPITE Self-Funded Residential Care: from £1400

Fees are subject to an assessment and room type

These prices are only a guideline, please contact Crantock Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Crantock Lodge Ltd

Person in charge

  • Kim Oakley-Davis (Managing Director)

Local Authority / Social Services

Admission Criteria

  • Non Smoking
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (14)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • No restrictions on visiting

Parking

  • Onsite parking

Crantock Lodge Reviews (37)

9.9

Crantock Lodge has a Review Score of 9.9 (9.919) out of 10, based on 23 reviews in the last 2 years.
Over all time Crantock Lodge has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Crantock Lodge
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Total of 37, showing 1-20
Review from Pamela D (Daughter of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Crantock Lodge for over 8 months & has settled down amazingly. She is safe, happy, well fed, cared for & supported every moment of every day. She's had a few bad days, but the Crantock Lodge team have gone the extra mile with heartfelt moments of caring & supporting - as
a daughter, I could not ask for anything more. :)
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you very much for your kind words, I will be sure to pass on your kind words to our amazing staff. Our aim is to ensure all our residents receive the very best care and support which will enable them to live a fulfilled life, always treating them with the dignity and respect they deserve, this is paramount to us.

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Review from K R (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents currently reside at Crantock Lodge and I speak with them regularly. I do not live nearby so cannot visit often. They are both extremely happy with the care they receive, and I am as well. On one occasion, my dad wandered off in the middle of the night, and the staff responded quickly
to bring him safely back to his room. I have peace of mind knowing they are in good hands and well cared for as my mum is also fall risk.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you so much for your kind words, it means so much to us to receive such lovely feedback. I will pass this on to our amazing staff team who love and care for the residents like their own families

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Review from Tegen W (Granddaughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an amazing place that looks after my grandparents so well. The team are caring, compassionate and treat them with dignity. The rooms are spotlessly clean and the food and choices seem great.
Their medication and nurse appointments are dealt with well.
Overall an amazing place and lovely home
from home environment. Thank you everyone
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you so much for your kind words, it means so much to us to receive such lovely feedback. I will pass this on to our amazing staff team who love and care for the residents like their own families

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Review from Chris R (Respite Resident) assisted by family/friend published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed for a week's respite and it was the first time I had been a resident in a care home. I felt welcomed and secure. The staff were very attentive and friendly, and I was able to relax and enjoy good home-cooked food and company. I would be happy to stay again.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you very much for your feedback. I am very glad to hear you had a pleasant stay with us.

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Review from K P (Daughter of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent a week at Crantock Lodge for respite care to enable myself and my husband a much-needed break.
It was her third stay. Mum has Alzheimer's and the staff are very understanding of her condition and meet her every need. There are always plenty of staff happy to help. Crantock Lodge is clean
and tidy and gives a real home-from-home feel.
The staff are very welcoming and the rooms are exactly what is required.
We hope to continue to use Crantock Lodge for future respite care.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you so much for your kind words, it means so much to us to receive such lovely feedback. I will pass this on to our amazing staff team who love and care for the residents like their own families.

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Review from G F (Respite Resident) assisted by family/friend published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent a week at Crantock Lodge to enable my wife to have a week's respite.
We both found Crantock Lodge great and the staff provided a very high standard of facilities and care.
All members of staff were very helpful, kind and friendly. I enjoyed the food.
There is no doubt I will return if/when
necessary.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you so much for your kind words, it means so much to us to receive such lovely feedback. I will pass this on to our amazing staff team.

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Review from Christine G (Friend of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My best friend, who I also had Power of Attorney for, required 24-hour care after a stroke which left her with dementia and was cared for with such great dignity and respect. Her dementia gradually got worse in the 18 months that she lived there, some days she was fine and other days she was not so
well, but her care was thorough, safe and loving. I was constantly kept in the loop about my friend's care and her ongoing needs They were like her family as well as mine. She suffered another stroke in November 2023 they immediately called the emergency services and after she returned from the hospital it was apparent that she had acquired an infection in hospital which she was not going to recover from and her family and I decided she was much better to receive end of life care at Crantock Lodge. Her last days were safe, and peaceful, a member of staff was with her 24 hours during that time and they were so loving towards her which I am so grateful to them for. I cannot thank them enough.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you so much for your kind words, it means so much to us to receive such lovely feedback. I will pass this on to the amazing staff team here who love and care for the residents like their own family. I am so pleased to hear "dignity, respect". We are 100% committed to ensuring when any of our residents pass away it is as peaceful and dignified as possible, so to hear this feedback means so much. Your dear friend is so sadly missed by us all here but we are so pleased we were able to have cared for and loved her, and also your family, who we all grew so close to. Thank you.

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Review from Janice S (Daughter of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was taken care of by The Team from Dec 22 to July 23. I was very pleased to see the way that she was looked after and the level of personal attention that she received. The meals are very good, cleanliness is superb. Always plenty of staff on hand. I looked forward to visiting Mum and also seeing
the staff and the friendly approach they have not only to their clients but to visitors as well. Receiving Mum's Great Grandchildren with great enthusiasm. I always felt that if I had any concerns there was always someone to speak to. I wouldn't hesitate to give them a vote of "Excellence" I still miss going to The Lodge as sadly we lost Mum in July 2023.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you so much for your kind words, it means so much to us to receive such lovely feedback. I will pass this on to our amazing staff team, who love and care for the residents like their own families. All staff treat our residents with the "dignity and respect" they truly deserve. We are 100% committed to ensuring our residents receive the very best care and support, this is paramount to us. Thank you.

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Review from Kay H (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Crantock Lodge for 2 years, the staff are all super and my mum is treated like a Princess! The home is spotless, and the staff goes above and beyond to accommodate everyone.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you very much for your kind words, Crantock Lodge pride themselves on providing the very best care and support to all our residents, this is paramount.

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Review from D B (Son of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When, during Covid, our mother started to require 24hr care Crantock Lodge proved an absolute godsend. At a time when other organisations offered truncated standards of service, the quality of CL's care provision remained entirely undimmed. The Management Team and superb carers showed kindness, good
humour, and inexhaustible levels of patience and went above and beyond time after time. It was clear they had taken our mother into their hearts and gone out of their way to make her feel a happy, settled, and cherished member of the CL community. As Mum's condition evolved, the quality of CL's response simply shone all the brighter. The care she (and the family) received from the staff in her final weeks was nothing short of remarkable. We will always be so grateful to them all for that. To anyone considering entrusting their care needs to Crantock Lodge, I would have no hesitation in recommending them wholeheartedly. It is difficult to think how someone could be in better hands.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you very much for your kind words, I will be sure to pass on your kind words to our amazing staff. Our aim is to ensure all our residents receive the very best care and support which will enable them to live a fulfilled life, always treating them with the dignity and respect they deserve, this is paramount to us. Mom will always remain in our hearts and never be forgotten, also remember our kettle is always on and it's always lovely to see you.

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Review from D H (Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since November 2023 I have resided at Crantock Lodge (my first experience in a care home). I have found the care good, the staff very caring and I feel safe and happy.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you very much for your feedback, Crantock Lodge is always looking to improve our service where possible, its all about our residents needs and how we can ensure our residents live a fulfilled life as possible.

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Review from A C (Granddaughter of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan has only been here a short while and the care she has been given has been incredible. Seeing the relationships she's building with the carers is so beautiful. They're so genuine and wholesome and we always have the greatest laughs. Not to mention the food! I would highly recommend Crantock Lodge
to anyone having to make the tough decision of a care home suitable for their loved ones.
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Review from Kath W (Daughter of Resident) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late mum lived at Crantock Lodge for nearly 2 years after breaking her hip during Covid and having a long hospital stay. I cannot praise the team at Crantock Lodge enough for all their understanding, care, and attention to all the details, medical, personal, and just little day-to-day preferences.
The delicious home-cooked food was certainly a factor in building Mum up after her discharge from the hospital.
They made a very difficult time much more bearable and I felt they were part of the team fighting for Mum's best interests.
The support they offered, when Mum passed was also invaluable and very appreciated.
I would not hesitate to recommend this home.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you so much; it means so much to us to receive such lovely feedback. We are so very committed to ensuring all our residents only receive the very best care and support, this is paramount to us. Mom is missed dearly but will always be in our hearts.

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Review from Carol H (Daughter of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our late mother was a resident of Crantock Lodge for 20 months. From the moment Mum entered this care home she was made to feel welcome and part of the ‘Crantock Lodge Family’. All members of staff without exception took the time within those vital first few weeks of mum moving there, to get to know
her, to understand her personality, her needs and her insecurities and in doing so, Mum very quickly felt happy, comfortable and secure in her new home. The staff went above and beyond what we as a family would have expected of them; taking the time at the end of a long shift to go back and sit with Mum again for a while and chat, or on a day off getting Mum her favourite cakes. The manager leads by example and this I believe is why the care home is so very special. Her unique way of caring for all the residents at the home is reflected in the staff she has recruited over the years. This care home is simply a ‘Home from Home’ and I cannot recommend it more highly.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you so much for your very kind words, your feedback means so much to myself and my team, we pride ourselves on providing the very best level of care possible, nothing is ever too much trouble. Mom is missed dearly, she was one in a million, most of all she was an amazing character, she will always remain in our hearts.

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Review from J H (Son of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was lucky enough to find Crantock Lodge when my mum was unable to continue living by herself, after only three days of being there, I’ve got my mum back, smiling and happy, and with the sense of joy she hadn’t had for a while with the efforts of looking after herself.
Being a small place it does
feel like home and very friendly what was very apparent was the way Mum was listened to and all the staff found what she liked and what she didn’t and she was treated as an individual and not just a number. The food was always very good and fresh and The things that mum loved we got in specially for her. Her room was always clean and tidy as was the whole home a very pleasant place to be.
Without a doubt, the best part of Crantock Lodge is the staff I can’t thank them enough for everything they did for my mum in the 18 months. Mum lived there. She was treated with respect tenderness and care and I will be forever grateful for everything you did for my mum and for us as a family.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you very much for your kind words, I will share your lovely review with all the staff here at Crantock Lodge, Mom was a very special lady and will forever remain in our hearts.

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Review from Hazel S (Wife of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late husband was a resident at Crantock Lodge for nearly 2years and received the very best of care for his entire stay. Crantock Lodge has the feeling of a true home from home with all the staff offering the kindest of care to both residents and their families. We were always greeted warmly each
time we visited with cheerful bright staff with big smiles and always the offer of refreshments. The family was always included in any proposed care plan for him.
He was always clean neat and tidy as was his room. The kitchen staff were happy to offer alternative meals when required.
Towards the end of his life movement became increasingly difficult but the staff always treated him with great care, humour, and most importantly dignity - a credit to them all.
All his carers were as upset as we were when he died - a testament to how much they cared, but knowing how well he was cared for has been a great comfort to the family.
Certainly, a home I would recommend to anyone.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you for your lovely feedback, we did have so much fun with your husband and we all miss him so much, he will always be in our hearts. We strive to ensure the home is fun, full of laughter and everyone feels relaxed and happy, so to hear this means so much. I will pass on your lovely words to the staff team, thank you so much for taking the time to write such a lovely review.

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Review from Cindi W (Daughter of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I do not have enough words to say how amazing this Carehome is, they have treated my mum with care and understanding. The staff is amazing and nothing is too much trouble. I can't thank them enough for what they have done for me and my family. The Manager is outstanding at her job and always keeps me
updated on anything that is happening with my mum. This care home is the best and their residents are treated with the utmost care and dignity. The Manager and her staff should all be rewarded for their outstanding work.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you very much for your kind words, I will be sure to pass on your kind words to our amazing staff. Our aim is to ensure all our residents receive the very best care and support which will enable them to live a fulfilled life, always treating them with the dignity and respect they deserve, this is paramount to us. Thank you.

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Review from Cath P (Daughter of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say Crantock Lodge is a home from home, the staff are outstanding to residents and their families alike.
While my mom was there her every wish and need was catered for, nothing was too much trouble no matter what time of the day or night, she absolutely loved it. I can never thank them
enough for the genuine love, care and respect they showed for my mom and all of my family in the last few days of her life.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you so much for your lovely review. I will pass on your kind words to the staff team and the catering manager who works so hard to ensure all meals are freshly prepared and there are always homemade cakes on offer. Mom will be greatly missed and always in our hearts, God bless.

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Review from David L (Son of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was a resident for 20 months. The level of care was excellent. The staff were superb, always pleasant and supportive, and taking the trouble to consider every need of our mother. Medics were available when required and other key service providers, such as an optician, visited on request.
Food
was varied and very good, and communal events with other residents were much appreciated. Cleanliness was of the highest standard. Our mother was very contented.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you for your lovely review and kind words. I will ensure I pass on your feedback to the staff team in recognition of their hard work. Thank you so much. Your mother is sadly missed by all here at Crantock Lodge.

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Review from Christopher M (Son of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Crantock Lodge staff genuinely cares about the residents in a remarkably sincere manner. The level of compassion and attention to individual needs is truly exceptional. It's evident that the staff are dedicated to providing the best possible care experience, making Crantock Lodge a standout choice for
those seeking compassionate and personalised care for their loved ones.
Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you so much; it means so much to us to receive such lovely feedback. I will pass this on to the amazing staff team. We are so committed to ensuring all our residents only receive the very best care and support, this is paramount to us. Thank you so much.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Crantock Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Crantock Lodge is calculated as follows: ( (252 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 273 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crantock Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Kimberley

Kimberley Oakley-Davis

Job Title: Managing Director Joined: 2013

Hello, I'm Kimberley, I manage all aspects of the care home, please feel free to pop by for a chat at any time our kettle is always on.

Sue

Sue Fitzpatrick

Job Title: Assistant Manager Joined: 2016

Hi, I'm Sue, I assist Kimberley with the day-to-day smooth running of our amazing home.

Martina

Martina Suddlow

Job Title: Catering Manager Joined: 2010

Hi, I'm Martina, I am NVQ Trained in food safety & Food Hygiene.
I ensure all our residents have well-balanced meals.
I ensure we maintain our 5* food hygiene rating.

Frequently Asked Questions about Crantock Lodge

What types of Care is Crantock Lodge registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Crantock Lodge have?

There are 14 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Crantock Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crantock Lodge to the centre of Newquay?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crantock Lodge to verify any information. View our terms and conditions. Crantock Lodge has an Enhanced Service - more info.