Crantock Lodge, Newquay, Cornwall
Crantock Lodge, Newquay, Cornwall
Crantock Lodge, Newquay, Cornwall

Crantock Lodge, in Porth, is a luxury, residential care home for 14 residents.

Close to the sea at Lusty Glaze, Crantock Lodge is an elegant and comfortable home by the sea.

A high ratio of staff to residents offer 24-hour care to those who require some assistance with personal care and mobility but are otherwise alert and independent.

Waking night staff ensure that the residents care and room service needs are met 24-hours a day.

All bedrooms are en-suite with bright and sunny aspects, with many having sea and coastal views.

A library and hairdressing salon compliment the homely atmosphere where residents, friends, family and visitors can relax in the comfortable surroundings.

Crantock Lodge is fully CQC compliant and has a five star kitchen hygiene rating.

Owner: Mr & Mrs Peter Shaw

Person in charge: Tina Purcell (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users

Registered Care Categories*: Old Age

Admission Information: Non Smoking. Ages 65+.

Single Rooms: 14

Shared Rooms: 0

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single £875 – £1200 (These prices are only a guideline, please contact Crantock Lodge to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Crantock Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 22 Nov 2017

Large Bright Sunny En suite Room in exclusive Private Home for just fourteen Pampered Residents. Please call for further information or view our video on our website www.crantocklodge.co.uk

Reviews

9.6 Crantock Lodge has a Review Score of 9.6 (9.597)

The Review Score of 9.6 (maximum of 10) for Crantock Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Crantock Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.597 for Crantock Lodge is calculated as follows: ( (93 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 144 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Crantock Lodge is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 12 Reviews ÷ 2.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Crantock Lodge?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Crantock Lodge

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1

After viewing other local care homes we found Crantock Lodge and what a find! This small and cosy establishment is genuinely a "home from home". Extremely warm and friendly team leaves you feeling at ease that all residents will be given the best of care at all times. Clean and tidy great food/dining room facilities and even given a glass of sherry! Definitely 5 star!

How likely would you be to recommend Crantock Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Crantock has been Mum's care home for four years. It was chosen for its unique style of a small home from home, family atmosphere with always a warm greeting from staff and a welcome beverage. The standard of care is very high and attentiveness to dignity is always shown. Every need is catered for, however small. There is wonderful home cooked fresh food with a varied daily menu and daily home baked cakes or pastries (yum). As a family, we are included in the care planning and the home's activities and events. I have no hesitation in highly recommending this home for its small uniqueness and high standard of care.

How likely would you be to recommend Crantock Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Tina Purcell, Manager at Crantock Lodge responded to this review on 24 Aug 2017:

Thank you so much for your lovely review. I will pass on your kind words to the staff team and the catering manager who works so hard to ensure all meals are freshly prepared and there is always home baked cakes on offer (unfortunately for all of us that are on diets!). I am also really pleased to hear our small, home from home "uniqueness" is recommended. Thank you so much.

I have found this residential care home to be excellent. My wife is receiving excellent care and the staff cannot do enough to help us in any way they can.

How likely would you be to recommend Crantock Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tina Purcell, Manager at Crantock Lodge responded to this review on 23 Aug 2017:

Thank you for your lovely review and kind words. I will ensure I pass on your feedback to the staff team in recognition of their hard work . Thank you so much.

My mother was a resident here for almost 2 years - we wish she had moved here sooner as the care was outstanding in every way.
Crantock's staff excel at providing both physical and emotional care and this enabled my mum to relax and have fun in her last years.
They treated mum entirely as an individual in every aspect of care and were also very supportive of the family.
If you are considering Crantock Lodge for yourself or a member of your family - say "yes"!

How likely would you be to recommend Crantock Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tina Purcell, Manager at Crantock Lodge responded to this review on 23 Aug 2017:

Thank you for your lovely feedback, we did have so much fun with your mum and we all miss her so much. We strive to ensure the home is fun, full of laughter and everyone feels relaxed and happy, so to hear this means so much. I will pass on your lovely words to the staff team who as you say "excel" in their care. Thank you so much for taking the time to write such a lovely review.

At the age of 94 years, my mother decided she could no longer live independently.
We were lucky to find Crantock Lodge, the ideal home for her, where she settled down to live until she died aged 100 years. Our family have been so grateful for all the loving care and compassion she received from dedicated carers.
She was treated with dignity at all times, always neat, tidy and clean.
Clothes and bedding were frequently washed and her room was always neat and tidy.
The carers also looked after us whenever we visited and kept us informed of her welfare.
Sadly the last 6 months of her life saw her totally bedbound.
The carers nursed her with loving care and dedication.
During this time she never had a bedsore or marks of any kind on her body.
Her passing was very peaceful, a carer and I watched her slip gently away.
The staff were so kind, helping us through a very sad time.
Our family will never forget their kindness to us and our mother.

How likely would you be to recommend Crantock Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Tina Purcell, Manager at Crantock Lodge responded to this review on 23 Aug 2017:

Thank you so much for your kind words, it means so much to us to receive such lovely feedback. I will pass this on to the amazing staff team here who love and care for the residents like their own family. I am so pleased to hear " compassion, dignity, dedication, and kindness". We are 100% committed to ensure when any of our residents pass away it is as peaceful and dignified as possible, so to hear this feedback means so much. Your mum is so sadly missed by us all here but we are so pleased we were able to have cared and loved her, and also your family, who we all grew so close to. Thank you.

My mother was treated at all times with great care, dignity, affection and devotion.
Nothing was too much trouble.
The support that both my mother and I received at a difficult time was above and beyond expectations and I cannot thank the staff enough.

How likely would you be to recommend Crantock Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tina Purcell, Manager at Crantock Lodge responded to this review on 22 Aug 2017:

Thank you for taking the time to write such a lovely and positive review. The staff team goes above and beyond for the people living here and it means so much to hear how pleased you were with the love and care we gave your mum, who is so deeply missed. Thank you so much for your kind words and lovely feedback.

I cannot rate Crantock Lodge too highly. My mother lived there for six years. During this time she went from active 94 year old to bed ridden 100 year old. Throughout the staff showed her the utmost respect, warmth, care, and consideration and responded to her needs as they changed. They were able to assess the needs and personalities of their residents and respond to them as individuals each requiring different levels of stimulation, affection, and activity. Food was excellent with choices at every meal and individual preferences catered for. In addition, we as a family felt cared for.

How likely would you be to recommend Crantock Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Tina Purcell, Manager at Crantock Lodge responded to this review on 22 Aug 2017:

Thank you for your lovely review and acknowledgement of how hard the team works to ensure all our residents are treated as individuals with their own likes, preferences and choices. It means so much to hear "respect, warmth, care and consideration" in your feedback - this is what we strive for!
Thank you again for your feedback and rating.

Crantock Lodge is a fabulous small care home with lovely, caring and attentive staff. There is a cheerful atmosphere and lots of laughing and smiles.
My mum has been here since May 2016 and I am so grateful to all the girls there in how they look after her and I never have to worry about her at all. Her room is decorated to her tastes and she has her own furniture/curtains.
There is always a warm welcome for me (and my dog!) no matter how early I arrive in the morning. The home is immaculate, light and bright, well-maintained gardens and there are often lovely smells of home baking wafting out from the kitchen. It's like staying in a lovely seaside guest house.

How likely would you be to recommend Crantock Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Tina Purcell, Manager at Crantock Lodge responded to this review on 22 Aug 2017:

Thank you so much for your lovely review and kind words. We strive to ensure everyone living at Crantock Lodge feels at home and enjoys living here. To receive such lovely feedback about the staff, atmosphere, décor and the home made cakes means so much. I will ensure the staff team are given this feedback. Thank you.

My mother was very apprehensive about moving into residential care but the staff at Crantock Lodge were so friendly, welcoming and professional that she settled in well. We had prepared her room with her own furniture, pictures and ornaments and the staff always had time to chat to her about her special bits and pieces and listen to her stories. It was so good to hear the laughter that came from her room.
Food is freshly prepared with choices to suit all tastes. Staff go out of their way to meet any special requests. Residents are helped and encouraged to participate in a range of activities and are regularly asked for feedback or suggestions. Family and visitors are welcome at any time and tea and cake are always on offer!
When my mother became more frail she was treated with love, care and dignity and I was kept informed of her professional care needs. When she died our family were supported by this great team.

How likely would you be to recommend Crantock Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Nice small friendly 'home' clean and tidy. Extra effort made to give the residents what ever they need to make them feel 'at home'.

How likely would you be to recommend Crantock Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My daughter has settled very well here and enjoys the regular companionship of both residents and carers, who are both kind and considerate.

How likely would you be to recommend Crantock Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Peter Shaw, Partner at Crantock Lodge responded to this review on 04 Aug 2017:

Thank you for your lovely review and kind words. I am so pleased to see an “excellent” rating for the staff team here. At Crantock Lodge, we pride ourselves on our caring and professional staff team. I will ensure that the team are given this lovely feedback in recognition of their hard work. Thank you.Tina Purcell Manager.

I wish I could have moved here sooner. Very nice small home, very well run. If only they were all like this. It seems it will be my home form now on.

How likely would you be to recommend Crantock Lodge? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Peter Shaw, Partner at Crantock Lodge responded to this review on 02 Aug 2017:

Thank you for such a positive review. All our feedback is greatly appreciated as we continue to strive to ensure we are the best care home in Cornwall. I’m so pleased the review highlighted the excellent care from the staff team here at Crantock Lodge. They all go above and beyond working hard to ensure all our residents are happy, comfortable and safe. We will ensure that the team are given this feedback in recognition of all their hard work. We value all our resident's feedback and am delighted you would “highly recommend” Crantock Lodge” Tina Purcell, Manager.

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