Menwinnion Country House Care Home

Menwinnion Country House, Lamorna Valley, Penzance TR19 6BJ

Menwinnion Country House Care Home, Penzance, Cornwall
Menwinnion Country House Care Home, Penzance, Cornwall
Menwinnion Country House Care Home, Penzance, Cornwall

Menwinnion Country House Care Home is located in scenic grounds and provides a care service based upon a vision for fine retirement, alongside in-depth care expertise ideal for both short and long-term needs.

Convalescence and respite care is available, with all provision tailored to personal requirements and carried out with kindness, discretion and understanding.

The provider is committed to high standards of care, while adhering to an environmentally-friendly company philosophy.

Group: AbleCare Partnership

Person in charge: Michelle Williams (Acting Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Anorexia/Bulimia/Self Harming • Cancer Care • Hearing Impairment & Deafness • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 40

Rooms with ensuite WC: 39

Weekly Charges Guide: Personal Care Single £750 – £1450 (These prices are only a guideline, please contact Menwinnion Country House Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Menwinnion Care Home is located in Lamorna
Valley on the southwest tip of Cornwall, which
is 5 miles from Penzance.
On arrival in Penzance as you pass the British Rail
Station on the left follow the road along the seafront
towards Newlyn. At Newlyn continue along the
B3315 in the direction of Lamorna and Porthcurno,
travel through Sheffield before passing the turning
marked to Lamorna. At the top of the hill turn left at
sign for Menwinnion.

Visiting:

Menwinnion Country House Care Home has its own transport arrangements for regular local trips and transporting residents to
various clinics or medical appointments.

Parking:

Residents are welcome to bring their own transport.
Menwinnion Country House Care Home has plentiful visitors parking.

Latest Care Quality Commission* Report on Menwinnion Country House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 03 Oct 2017

Free Taster Day!! Come along and join in with our activities, have lunch and then enjoy the afternoon entertainment, all for free!** There is no 'hard sell' or even a sales person. You will either like us and want to come back or not. Our Brand New Rooms are now available but selling fast and we are taking bookings late into 2017** We offer Care, Respite, Extended Respite, Holiday or give your Carer a break by staying with us for a few days or a few weeks. Advanced bookings taken.

Reviews

9.4 Menwinnion Country House Care Home has a Review Score of 9.4 (9.361)

The Review Score of 9.4 (maximum of 10) for Menwinnion Country House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Menwinnion Country House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.361 for Menwinnion Country House Care Home is calculated as follows: ( (119 Excellents x 5) + (55 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 202 Ratings = 4.361

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Menwinnion Country House Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    4
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Menwinnion Country House Care Home?

  • Extremely LIKELY
    13
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Menwinnion Country House Care Home

  • Resident / Service User
    8
  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

All the staff were friendly and caring and they went out of their way to be helpful. I have a good appetite and the meals were varied and ample.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was transferred temporarily from another care home whilst building works are in progress.
From the minute she/we arrived the staff were there to greet and move the transition as smoothly as possible.
We, her family, were treated to a superb lunch and it was nice to sit as a family amongst the other residents.
She has settled well and seems to be using the facilities (hair and nails).
Hopefully, she is mixing with others during the activities.

How likely would you be to recommend Menwinnion Country House Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Room very comfortable and pleasant. Food mostly very good. Care was excellent. Staff friendly and caring. Dogs and visitors made welcome - wouldn't hesitate to go there again.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The transition from independent living to a care home happened smoothly with family input. My experience in the WRENS helped me settle quickly. I like the open views, the gardens and the freedom of friends visiting.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum receives really good care at Menwinnion Country House Care Home. She really enjoys the meals and the carers are all kind and very helpful. I would not wish to move my mum to any other care home.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The transition from my home to Menwinnion Country House Care Home has been very good. Happy with the way family are welcomed into Menwinnion Country House Care Home and the service they receive - always offered tea/coffee etc.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Have visited our friend quite regularly over the past three years. I have always been impressed with all I have seen and if I had to go into a home it would be the one I would choose. Have had a few meals out there and the quality and standard are excellent. The staff I have seen have always been courteous and professional. The general manager keeps a close eye on things and in my opinion, this is reflected by the staff. Well done, keep up the good work looking after the elderly and frail.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Seems alright - only been here for 3 weeks - would not like to go anywhere else. I am near to my family. I have made friends here. I feel safe and comfortable here.

How likely would you be to recommend Menwinnion Country House Care Home? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

From kitchen staff, cleaners and carers, everyone has been helpful and pleasant, making my life here as good as it can be. My wish to stay in my room was accepted which suits me and altogether I am reasonably content with my life at Menwinnion.

How likely would you be to recommend Menwinnion Country House Care Home? Neither Unlikely or Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother in law seems very happy at Menwinnion. The care she receives is excellent and her carers and management teams do a great job.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have always been impressed by the standard of care provided at Menwinnion. This reflects the opinion held by the majority of the local population in south-west Cornwall. As soon as the name is mentioned the reaction is invariably, "Oh, that's a good place". The management are always ready and willing to discuss matters of concern, and the staff generally deserve all the support they can get in what we all recognise as being "a difficult job".
Since my mother became a resident there, I have had that essential peace of mind knowing that she is being looked after. A job I can't do as I am retired and have health issues of my own to contend with.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The service and care is top class, meals are lovely and varied, caring nature of the carers is superb, rooms are lovely. Management are very kind, helpful and understanding. A really good home.

An extra toilet on the main floor might be helpful.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Understanding the elderly to fullfill their needs is top of the league.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It was the first time my father had been in a care home and his first stay was a great success. His taster day the month before allowed him too meet the staff and understand what his respite stay would be about. So on his arrival for his week stay things were familiar to him. All the staff were friendly, professional and very welcoming. When we picked him up at the end of the week he said how well he had been looked after, how lovely the food was and how comfortable he had been. It's a great reassurance to know that he was safe and so well cared for whilst we were away. He so enjoyed himself that he is already talking about what he will do when he stays again in June.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although I was glad and grateful to be given a room initially at Menwinnion. I find myself being totally unable to recommend them. There are good points: The food by one Chef in particular was SO amazing (I'll certainly miss this!), and the views are indeed beautiful and therapeutic. There are mostly, some lovely Carers here...both male and female with a range of ages and personalities. Some of them really do seem to love caring for others. Some Staff however don't seem as happy in their work. I also found some of those 'in charge' to be very judgmental, uncaring, and unprofessional, attitudes which I feel unfortunately have rubbed off on a few of the staff, lowering general morale. The current Manager (who is on holiday) I have to say has been EXCELLENT, so maybe when they return, things might improve! Thank you to those who did give me the respite care I needed, some very kind people working in difficult circumstances...but I feel totally relieved to be free of the chaotic management style.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Unlikely

Average Rating: 

 1.6 out of 5

Overall Standard: Very Poor

Facilities: Poor

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Good

Staff: Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Very Poor

Rooms: Satisfactory

Value for Money: Very Poor

David McInulty, Director at Menwinnion Country House Care Home responded to this review on 26 Jul 2016:

We listen to all our resident’s feedback and we are sorry to note some of the comments in your review on this occasion. However, we are pleased to see that there were still positive aspects to your review and that most importantly you have identified particular members of staff who are excellent and love caring for others. At Menwinnion we pride ourselves on our caring professional staff. We seek to ensure that we provide a happy environment for all our residents and that they receive high quality residential care tailored to their individual needs. We take all comments on board to enable us to make improvements where necessary which enables us to continue to maintain our excellent reputation. We thank you for taking the time to provide your feedback.

Very welcoming and friendly residents all seem very happy and very well cared for.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is the fourth year of my parents residence at Menwinnion. I have been extremely impressed with the consistently high standard of care that they have, and continue to receive from compassionate and well-trained staff. Every care has been attended to, every effort is made to ensure that their dignity has been respected and every request that they have made, been listened to. The team are wonderful and treat everyone as members of a larger extended family. They have brought a new lease of life to my parents and I cannot rate them highly enough, by far the best service provider in the area

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

June 2014

Job Vacancies

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Care Home Idol 2016

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