Penberthy Residential Care Home

111 Mount Wise, Newquay TR7 2BT
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9.6 27 Reviews
  • Penberthy Residential Care Home, Newquay
Set back from the beach, a short distance from the town centre in a quiet residential area of Newquay, Penberthy is a small home with a very warm, family feel.

There is a beautiful, enclosed garden, where the team supports residents to grow their own produce. This summer they’ve enjoyed harvesting this for the chef to use in the kitchen - from sweetcorn and runner beans to tomatoes. There is also a summer house and a Hawaiian-themed barbecue area, which is fantastic for summer garden parties and celebrations.

Part of the home is a converted manor house, with period features such as high ceilings and beautiful stain glass windows.

There are spacious bedrooms and a welcoming lounge area, with patio doors leading to the gardens, where residents can relax with loved ones, who are welcome at any time, and often take part in activities. With everything from live musical entertainment, including performances from the local Forget-Me-Not choir, to pamper sessions, with manicures and hand massages, there are so many activities to enjoy.

In the dining room residents enjoy delicious home-cooked meals together, including roast dinners with all the trimmings, fish and chip Fridays and home-baking for afternoon tea.

The team is also passionate about embracing the local community into the home, with regular visits from young school children, who love taking part in intergenerational activities with the residents, to Scout groups who enjoy gardening activities.

The care home also has a hairdressing salon, for regular appointments with a mobile hairdresser.

A stone’s throw from the town centre, there are also lots of places to enjoy visiting outside the home, from pubs and cafés to the beach.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1611
  • RESPITE Self-Funded Residential Care: from £1611

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1611, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Penberthy Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sue Aldridge (Acting Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, Penberthy House do not restrict visits to certain hours of the day, Penberthy want this to be their home, as much as ours.

Penberthy Residential Care Home Reviews (27)

9.6

Penberthy Residential Care Home has a Review Score of 9.6 (9.596) out of 10, based on 15 reviews in the last 2 years.
Over all time Penberthy Residential Care Home has 27 reviews.

Overall Experience
  • 21
  • 5
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Date Published
  • 27
  • 6
  • 10
  • 15
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Reviewer Connection to Penberthy Residential Care Home
  • 8
  • 4
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Total of 27, showing 1-20
Review from Paul B (Husband of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife in care for the last 3 months, and has settled very well. This has been assisted by the professional she had received. The management and staff have given us both every support during this time. There kindness and cheerful care have been a tonic for us both. I could not be happier that my wife
is in the care of such a welcoming and happy group of people. My experience has been a very positive one, so well done to the management and staff for your continued support. "Happy husband"
Reply from Jacob Hardie, Design and Marketing Assistant at Penberthy Residential Care Home

Thank you for your kind words. We're so pleased to hear your wife has settled in well and that our team's care and support have made a positive difference for both of you. Your feedback means a lot to us and will be shared with the whole team.

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Review from Tamsin E (Granddaughter of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan has been in Penberthy for a year now after struggling to manage at home with carers coming in. The carers, administration team, and management at Penberthy have been excellent with my Nan, and have always kept me informed of any issues and have always followed up any concerns I have raised regarding
Nan's health. I visit most days and the atmosphere it always welcoming. The activities co-ordinator regularly organises trips out for the residents to keep them occupied, as well as having day to day activities for them to get involved in. Whilst it's not like being at home, my Nan has thrived since being in the care home as it gives her the mental stimulus and social environment that she lacked when at home. The meals are always well balanced, and there is variety for the residents. Whilst care is obviously expensive, it has given me peace of mind knowing that my Nan is well looked after and cared for in the home. She is always treated with dignity and respect by members of staff.
Reply from Jacob Hardie, Design and Marketing Assistant at Penberthy Residential Care Home

Thank you for your kind words and for sharing your Nan's experience at Penberthy. We're so pleased to hear she's thriving and enjoying the social environment and activities we offer.It's wonderful to know our team's care, communication, and attention to her wellbeing have brought you peace of mind. Treating every resident with dignity and respect is at the heart of what we do.

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Review from C C (Daughter-in-law of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely home with great staff that are friendly and make you welcome. They provide great care to the residents.
Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your lovely feedback for Penberthy. We're so pleased to hear that you feel so welcome and that our staff have made such a positive impression. Your kind words will mean a lot to the team, thank you.

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Review from S S (Cousin of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live the other side of the country. I keep in touch with my cousin frequently via phone. Today is the first time I have visited her. Home is welcoming, staff friendly a lovely atmosphere. All the residents were well dressed and content. Lunch looked excellent. The staff are very professional and caring.
It was a pleasure to visit. My cousin has made friends and is well looked after. They do lots of activities and also trips.
Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for sharing your experience. We're so pleased to hear that your visit was such a positive one and that your cousin is so happy, well cared for, and surrounded by friends. We truly appreciate your kind words about our staff and the activities we offer at Penberthy, thank you.

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Review from S C (Friend of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited last year when on holiday in Bodmin we just called in the staff were so pleasant the home we so lovely and clean and the residents were happy clean and well cared for, a year on and the staff are brilliant it was red nose day and a lot of activities, food looking lovely and again the residents
were happy and so well cared for, I would have no hesitation for any of my relatives to come here.
Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your wonderful review for our team at Penberthy. We're delighted that you had such a positive impression during both visits. It's wonderful to hear that our staff, residents, and activities made such an impact, thank you.

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Review from Patricia Gail S (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mum first came to the home she was a bit upset about being in a home, she's been there since January and she has settled in ready well, the staff are great they have a very challenging role and they all do it so well, mum like being at the home, the home its self is always clean the food is
great they have great choice and always looks and smells wonderful, Mums eating is so much better as she sits with friends, the rooms are keep clean and tidy at all times, no bad smells,you can vist anytime day or night always get a warm welcome a nice cup of tea or coffee and biscuits, the staff are so friendly and kind, I look forward to visting mum as I know she is well looked after and is happy to be there, I would recommend this home to anyone that needs a good home for there lived one,
Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your kind words for our team at Penberthy. It's wonderful to hear that your mum has settled in so well and feels comfortable at the home. We're delighted that she's enjoying the meals, company, and care provided by our dedicated team. We truly appreciate your recommendation, thank you.

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Review from P A (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident for a number of years now. She says she likes the staff there. When mum is having a bad day the staff seem very understanding. A GP is called when needed, chiropodist etc. There's a very pleasant atmosphere at the home. Mum enjoys the singing entertainment and having her hair
done. Overall management and staff do a very good job in field of work that isn't easy.
Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your lovely review. We're so pleased to hear that your mum feels so comfortable and well cared for at Penberthy. It's wonderful to know she enjoys the activities and services we offer, like the music and hairdressing. We will be sure to share your comments with the team, who will be delighted to read your kind words, thank you.

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Review from T G (Friend of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff seemed very pleasant, made us a drink and biscuits when we arrived. The lady we visited looked well looked after and seemed to have a good relationship with the staff. The room was very nice, although would have been nice if she had an ensuite shower. Unable to comment on activities, facilities,
value for money or management.
Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your kind words about our staff and the care provided at Penberthy. We're so pleased to hear that you had such a positive experience during your visit. We appreciate your feedback regarding the ensuite and if you ever have any questions or would like more information about our activities and facilities, please don't hesitate to ask.

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Review from S G (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home itself (building) could do with a lick of paint but the staff are amazing. The staff are always friendly, helpful and kind.
I feel happy that my Mum is being looked after and cared for in a safe environment.
Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you so much for your kind words about our staff they are truly dedicated to enriching the lives of their residents. We're pleased to share that there will be lots of painting and refreshing happening soon now that the new radiators have been installed. Your feedback means a lot to us and were always striving to make Penberthy as welcoming as possible for our residents and their families.

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Review from Julie C (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Do not under any circumstances have any member of your family admitted to this home. We love, adore our mum and wanted the best for her. We were assured she would be looked after. Sadly the opposite. After getting safeguarding involved thankfully she is now having showers but her weight still dropping
drastically and still not hoisted properly into bed or chair dependent on staff working. So many times we've arrived and wet through and hanging off the edge of the chair. Given overdose of tablets, sat with no teeth in. Nobody even noticed (mum is so particular about this! Arrived one morning, Mum covered in snot distressed. The team leader oblivious, sat eating her breakfast, even when pointing this is out said I've just wiped her nose, no tissues anywhere and then got a blue roll out of kitchen! So many incidents, heartbreaking. Last incident left in a wheelchair on her own in her room and fell. Heartbroken, all we want is for our mum to be safe and looked after.
Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your review. We are fully investigating this complaint and are aware that you are in regular, close contact with the regional manager to resolve these concerns and she will of course, continue working with you directly to reach an outcome you are happy with.

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Review from Jon Q (Relative of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fundraising day. Very welcoming from staff. Manager was brilliant with guests, residents and staff. She is very knowledgeable but with a warm sense of humour, lovely personality. Staff seemed very attentive to residents' needs. Lovely day.
Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your lovely review. We're delighted that you had such a positive experience at our fundraising day at Penberthy. We're so glad you enjoyed the day and we appreciate your kind words!

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Review from B A (Cousin of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always love visiting my cousin at Penberthy. The staff are always lovely and polite and my cousin seems very content there. I can always smell a beautiful smell from the kitchen, always makes me hungry.
Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your five-star review for Penberthy, the team will be delighted, especially the chef!

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Review from Christine B (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are friendly and very helpful. Very understanding and keep in contact with me with any little thing that involves my mum. I'm happy with the care the staff gives my mum, she is very settled and happy at Penberthy.
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Review from P J (Friend of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was beautifully decorated for Christmas. Atmosphere was very festive. Staff very friendly and welcoming. My friend who I was visiting told me the carers are lovely.
I left as tea was being served, and it looked lovely.
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Review from K A (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very happy about my mum staying at Penberthy. All the staff are very lovely, and she is well looked after. I see they have a new activities lady working here, and found my mum seems to be interacting a lot more with everything since she started.
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Review from L R (Independent Advocate Deputyship) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I regularly visit Penberthy and find the staff to be helpful and supportive of residents and visitors alike. I'm always treated with professionalism and a smile.
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Review from A P (Nephew of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and polite staff. Accommodate visitors with ease. Residents are well looked after and attended to promptly.
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Review from Krista B (Daughter of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Penberthy House has provided such relief to my father's family. We are assured he is being looked after by such a wonderful team. They are always accommodating on my visits, making it feel like a home away from home. Over the time he has been there, the staff have always been so welcoming and talkative
and it's been a pleasure getting to know each one. It really assures me that he's being looked after by caring, emphatic and passionate individuals that have a good sense of humour. It has given me peace of mind.
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Review from Philip H (Son of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my parents are receiving at Penberthy House is excellent. All the carers are professional kind and caring. They keep us well informed of any medical issues, concerns or changes and are always polite and helpful. My brother and I are much happier in the knowledge that my parents are safe
and well cared for by such lovely people.
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Review from Albert W (Brother of Resident) published on 16 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Impressed by the care shown by staff to residents and to visitors.
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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Penberthy Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.596 for Penberthy Residential Care Home is calculated as follows: ( (138 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 171 Ratings = 4.596
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Penberthy Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Sue

Sue Aldridge

Job Title: Penberthy Care Home Manager Joined: 2019

I am a passionate and well-rounded person and always want the best for our residents. I work hard to ensure that our staff at Penberthy have the skill set to assist our residents with every aspect of their daily living. I encourage staff with any ideas that they have, to bring them forward if they enable our residents to live a richer, more full life. Our residents at Penberthy have access to activities throughout the day and evening. We arrange outings and have entertainers come into Penberthy on a regular basis.


I have worked as an area manager for community Care for Cornwall Care for 10 years, I then decided to change career paths into the Residential setting. I have 15 years’ experience within the health sector, I was the Deputy Manager when Penberthy earned all green on the CQC inspection. I embrace change, lead by example and always have a positive, warm attitude.

Frequently Asked Questions about Penberthy Residential Care Home

What types of Care is Penberthy Residential Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Penberthy Residential Care Home have?

There are 31 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Penberthy Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Penberthy Residential Care Home to the centre of Newquay?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Penberthy Residential Care Home to verify any information. View our terms and conditions. Penberthy Residential Care Home has an Enhanced Service - more info.