Penberthy House

111 Mount Wise, Newquay TR7 2BT

Penberthy is situated in Newquay and conveniently located near many lovely beaches and the town.

The home offers care to people with dementia or those seeking residential accommodation and represents a relaxed and comfortable environment perfect for retirement.

With a vast range of daily activities for residents, a hair dresser regularly visits, as well as requested day trips.

Penberthy is a open, friendly and inclusive environment which aims to provide engaging living and friendly company.

Group: Cornwall Care Ltd

Person in charge: Sam Collins (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 29

Shared Rooms: 3

Rooms with ensuite WC: 5

Fees information:

All fees are tailored dependant on the resident’s needs, which are provided through a free assessment and can be discussed on a person by person basis. We understand everyone is unique and we feel this person centred approach reflects this.

Facilities & Services: Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, Penberthy House do not restrict visits to certain hours of the day, Penberthy want this to be their home, as much as ours.

Latest Care Quality Commission* Report on Penberthy House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.2 (maximum of 10) for Penberthy House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Penberthy House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.655 for Penberthy House is calculated as follows: ( (59 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 84 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.536 Points relating to the number of positive Reviews for Penberthy House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7 Target = 0.286

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.2 Penberthy House has a Review Score of 8.2 (8.191) from 7 Reviews


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Penberthy House?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Penberthy House

  • Husband of Resident/Service User
    3
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Resident / Service User
    1
  • more

All the staff at Penberthy House, Newquay (administrators and carers and female and male) are very professional. I have never seen they show anything other than care and kindness towards the residents, even though some, on occasions, may try the patience of a saint. My wife who is a resident has dementia and I can no longer care for her on my own. As she has to be in a nursing home, I couldn't wish for a better place.

How likely would you be to recommend Penberthy House? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

When I first took my wife to the care home in February 2017 I did not think she would like it.
I was amazed the next day as it was plain to see that she was enjoying herself.
The staff (without exception) have been wonderful and many thanks for all the exceptional care that they have given to my wife over these few months that she has been there.
I don't think I can say more.
Thank you all of you for your help and care that you have given to my wife over these few months.
I will try to call in to see you all from time to time.
Sincere thanks to you all for your caring manner.

How likely would you be to recommend Penberthy House? Extremely Likely

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Average Rating:   4.6 out of 5

Very caring staff and great food. Very clean with great views. The staff are worth their weight in gold, couldn't ask for a better place or staff.

How likely would you be to recommend Penberthy House? Extremely Likely

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Average Rating:   5 out of 5

Staff extremely friendly and always made welcome at any time. Residents always clean and happy. Pleasant atmosphere.

How likely would you be to recommend Penberthy House? Likely

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Average Rating:   4.1 out of 5

I find the home warm and friendly. The staff are caring and helpful at all times and treat my wife with respect and care.

How likely would you be to recommend Penberthy House? Extremely Likely

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Average Rating:   4.9 out of 5

Mum has been at Penberthy House now for 5 months after moving from another care home. The care that is given here far exceeds that what mum was given at the previous home. The staff are always polite and responsive to any questions I might have. I can tell by mums attitude when I visit that she is happy here, and likes the staff.
The staff are quick to inform me if mum is unwell and what they are doing to resolve it.

How likely would you be to recommend Penberthy House? Extremely Likely

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Average Rating:   5 out of 5

My experience with Penberthy care home is very good considering we live 350 miles away, which makes it difficult for us to see my aunt regularly so we rely on a good telephone contact. The last we visited my aunt we could see a vast improvement with the interior decorations and the condition the staff have always been very good and caring.

How likely would you be to recommend Penberthy House? Extremely Likely

Overall Standard

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Treated with Dignity

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Value for Money

Average Rating:   4.3 out of 5

Submit a Review for Penberthy House

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Beverly

Beverly Reynolds

Job Title: Manager

Joined: 2000

Description:

My role involves meeting our new referrals, managing our staff and liaising with all the various teams that make Penberthy such a great place to be.

Caring for people means a lot to me. I find it so rewarding to help our residents and make a difference in their lives – seeing the smiles on their faces makes everything worthwhile.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Penberthy House