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Penberthy Residential Care Home

111 Mount Wise, Newquay, Cornwall TR7 2BT
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Penberthy Residential Care Home, Newquay
Penberthy Residential Care Home, Newquay
Penberthy Residential Care Home, Newquay

Set back from the beach, a short distance from the town centre in a quiet residential area of Newquay, Penberthy is a small home with a very warm, family feel.

There is a beautiful, enclosed garden, where the team supports residents to grow their own produce. This summer they’ve enjoyed harvesting this for the chef to use in the kitchen - from sweetcorn and runner beans to tomatoes. There is...  

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Care Provided by Penberthy Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,708From £1,708

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1708, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact Penberthy Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • . (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (4)

Visiting

  • The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, Penberthy House do not restrict visits to certain hours of the day, Penberthy want this to be their home, as much as ours.

Penberthy Residential Care Home Reviews (40)

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9.7

Penberthy Residential Care Home has a Review Score of 9.7 (9.653) out of 10, based on 24 reviews in the last 2 years. Over all time Penberthy Residential Care Home has 40 reviews.

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Showing 40 reviews matching selected criteria
Review from T G (Friend of Resident) published on 7 March 2025 Submitted via Postal Card
Overall Experience

The staff seemed very pleasant, made us a drink and biscuits when we arrived. The lady we visited looked well looked after and seemed to have a good relationship with the staff. The room was very nice, although would have been nice if she had an ensuite shower. Unable to comment on activities, facilities, value for money or management.

Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your kind words about our staff and the care provided at Penberthy. We're so pleased to hear that you had such a positive experience during your visit. We appreciate your feedback regarding the ensuite and if you ever have any questions or would like more information about our activities and facilities, please don't hesitate to ask.

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Review from S G (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience
The home itself (building) could do with a lick of paint but the staff are amazing. The staff are always friendly, helpful and kind.

I feel happy that my Mum is being looked after and cared for in a safe environment.

Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you so much for your kind words about our staff they are truly dedicated to enriching the lives of their residents. We're pleased to share that there will be lots of painting and refreshing happening soon now that the new radiators have been installed. Your feedback means a lot to us and were always striving to make Penberthy as welcoming as possible for our residents and their families.

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Review from Julie C (Daughter of Resident) published on 4 December 2024 Submitted via Website
Overall Experience

Do not under any circumstances have any member of your family admitted to this home. We love, adore our mum and wanted the best for her. We were assured she would be looked after. Sadly the opposite. After getting safeguarding involved thankfully she is now having showers but her weight still dropping drastically and still not hoisted properly into bed or chair dependent on staff working. So many times we've arrived and wet through and hanging off the edge of the chair. Given overdose of tablets, sat with no teeth in. Nobody even noticed (mum is so particular about this! Arrived one morning, Mum covered in snot distressed. The team leader oblivious, sat eating her breakfast, even when pointing this is out said I've just wiped her nose, no tissues anywhere and then got a blue roll out of kitchen! So many incidents, heartbreaking. Last incident left in a wheelchair on her own in her room and fell. Heartbroken, all we want is for our mum to be safe and looked after.

Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your review. We are fully investigating this complaint and are aware that you are in regular, close contact with the regional manager to resolve these concerns and she will of course, continue working with you directly to reach an outcome you are happy with.

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Review from Jon Q (Relative of Resident) published on 16 September 2024 Submitted via Website
Overall Experience

Fundraising day. Very welcoming from staff. Manager was brilliant with guests, residents and staff. She is very knowledgeable but with a warm sense of humour, lovely personality. Staff seemed very attentive to residents' needs. Lovely day.

Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your lovely review. We're delighted that you had such a positive experience at our fundraising day at Penberthy. We're so glad you enjoyed the day and we appreciate your kind words!

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Review from B A (Cousin of Resident) published on 5 June 2024 Submitted via Postal Card
Overall Experience

I always love visiting my cousin at Penberthy. The staff are always lovely and polite and my cousin seems very content there. I can always smell a beautiful smell from the kitchen, always makes me hungry.

Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your five-star review for Penberthy, the team will be delighted, especially the chef!

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Review from Christine B (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

All the staff are friendly and very helpful. Very understanding and keep in contact with me with any little thing that involves my mum. I'm happy with the care the staff gives my mum, she is very settled and happy at Penberthy.

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Review from P J (Friend of Resident) published on 26 January 2024 Submitted via Postal Card
Overall Experience
The home was beautifully decorated for Christmas. Atmosphere was very festive. Staff very friendly and welcoming. My friend who I was visiting told me the carers are lovely.

I left as tea was being served, and it looked lovely.

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Review from K A (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card
Overall Experience

I feel very happy about my mum staying at Penberthy. All the staff are very lovely, and she is well looked after. I see they have a new activities lady working here, and found my mum seems to be interacting a lot more with everything since she started.

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Review from L R (Independent Advocate/Deputyship) published on 15 June 2023 Submitted via Postal Card
Overall Experience

I regularly visit Penberthy and find the staff to be helpful and supportive of residents and visitors alike. I'm always treated with professionalism and a smile.

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Review from A P (Nephew of Resident) published on 12 May 2023 Submitted via Postal Card
Overall Experience

Very friendly and polite staff. Accommodate visitors with ease. Residents are well looked after and attended to promptly.

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Review from Krista B (Daughter of Resident) published on 17 February 2023 Submitted via Website
Overall Experience

Penberthy House has provided such relief to my father's family. We are assured he is being looked after by such a wonderful team. They are always accommodating on my visits, making it feel like a home away from home. Over the time he has been there, the staff have always been so welcoming and talkative and it's been a pleasure getting to know each one. It really assures me that he's being looked after by caring, emphatic and passionate individuals that have a good sense of humour. It has given me peace of mind.

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Review from Philip H (Son of Resident) published on 24 August 2022 Submitted via Website
Overall Experience

The care that my parents are receiving at Penberthy House is excellent. All the carers are professional kind and caring. They keep us well informed of any medical issues, concerns or changes and are always polite and helpful. My brother and I are much happier in the knowledge that my parents are safe and well cared for by such lovely people.

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Review from Albert W (Brother of Resident) published on 16 July 2019 Submitted via Postal Card
Overall Experience

Impressed by the care shown by staff to residents and to visitors.

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Review from Michael J (Husband of Resident) published on 26 January 2018 Submitted via Postal Card
Overall Experience

All the staff at Penberthy House, Newquay (administrators and carers and female and male) are very professional. I have never seen they show anything other than care and kindness towards the residents, even though some, on occasions, may try the patience of a saint. My wife who is a resident has dementia and I can no longer care for her on my own. As she has to be in a nursing home, I couldn't wish for a better place.

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Review from Ronald M (Husband of Resident) published on 9 June 2017 Submitted via Postal Card
Overall Experience
When I first took my wife to the care home in February 2017 I did not think she would like it.
I was amazed the next day as it was plain to see that she was enjoying herself.
The staff (without exception) have been wonderful and many thanks for all the exceptional care that they have given to my wife over these few months that she has been there.
I don't think I can say more.
Thank you all of you for your help and care that you have given to my wife over these few months.
I will try to call in to see you all from time to time.

Sincere thanks to you all for your caring manner.

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Review from June H (Resident / Service User) published on 20 March 2017 Submitted via Postal Card
Overall Experience

Very caring staff and great food. Very clean with great views. The staff are worth their weight in gold, couldn't ask for a better place or staff.

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Review from Paula J (Daughter-in-law of Resident) published on 10 November 2016 Submitted via Postal Card
Overall Experience

Staff extremely friendly and always made welcome at any time. Residents always clean and happy. Pleasant atmosphere.

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Review from Leslie M (Husband of Resident) published on 2 November 2016 Submitted via Postal Card
Overall Experience

I find the home warm and friendly. The staff are caring and helpful at all times and treat my wife with respect and care.

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Review from Julie H (Daughter of Resident) published on 18 October 2016 Submitted via Website
Overall Experience
Mum has been at Penberthy House now for 5 months after moving from another care home. The care that is given here far exceeds that what mum was given at the previous home. The staff are always polite and responsive to any questions I might have. I can tell by mums attitude when I visit that she is happy here, and likes the staff.

The staff are quick to inform me if mum is unwell and what they are doing to resolve it.

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Review from Trevor G (Nephew of Resident) published on 24 February 2016 Submitted via Postal Card
Overall Experience

My experience with Penberthy care home is very good considering we live 350 miles away, which makes it difficult for us to see my aunt regularly so we rely on a good telephone contact. The last we visited my aunt we could see a vast improvement with the interior decorations and the condition the staff have always been very good and caring.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (10)

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