15 Horsepool Road, Connor Downs, Hayle TR27 5DZ
Pine Trees Care Centre is a residential care home set in the Cornish seaside destination of Hayle.
The care home for older people has 35 single rooms with en-suite facilities all the ground floor.
Skilled and caring staff take the time to ensure residents' care needs and wishes are met with kindness and respect.
The care home has a regular, varied programme of activities as well as trips out into the community for residents to take part in, as and when they wish.
Meals are prepared by chefs and cooks with locally-sourced ingredients that are always fresh and within season.
The care home's garden is a popular place to relax and a large conservatory enables residents to enjoy the beautiful outdoors, whatever the weather.
Group: St Philips Care Group
Person in charge: Delennyk O'Connell (Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Hearing Impairment & Deafness • Speech Impairment • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 33
Shared Rooms: 1
Rooms with ensuite WC: 34
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Parking:
Ample private parking in grounds.
Latest Care Quality Commission* Report on Pine Trees Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Pine Trees Care Centre has a Review Score of 7.8 (7.810)
The Review Score of 7.8 (maximum of 10) for Pine Trees Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Pine Trees Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for Pine Trees Care Centre is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.143 Points relating to the number of positive Reviews for Pine Trees Care Centre is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7 Target = 0.143
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Beatrice F (Wife of Resident) on Wednesday 12 April 2017. Relates to April 2017.
This is an excellent care home where residents are well taken care of and a good amount of quality time is ensured and enjoyed. Would like to see extra staff employed for Saturday and Sunday afternoons.
How likely would you be to recommend Pine Trees Care Centre? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
February 2017
Recipient: St Philips Care Group
Date: Wednesday 01 Feb 2017
There are currently no Care Home Idol entrants who have performed at Pine Trees Care Centre
