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The local town offers a range of boutique style shops and cafes which can be visited either via taxi independently or by using the home's own mini bus.
The care home for older people has 34 single rooms with en-suite...
Care Provided by Pine Trees Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Pine Trees Care Centre for full pricing details and T&Cs.
Contact Pine Trees Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- St Philips Care Group
- Private Owned
Person in charge
- Paula Gibson (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1981
- Last Refurbishment: 2006
- Number of floors: 1
Room Information
- Single Rooms (35)
- Single Rooms with ensuite Wet Room (4)
Visiting
- There are no restrictions on visiting hours.
Parking
- Ample private parking in grounds.
Pine Trees Care Centre Reviews (39)
Pine Trees Care Centre has a Review Score of 9.5 (9.457) out of 10, based on 7 reviews in the last 2 years.
Over all time Pine Trees Care Centre has 39 reviews.
From the day my mother moved in and in her final hours at the end of life the Pine Trees team were fantastic. She absolutely loved living there it was a Home from Home and all of the team felt like family to her and us. Nothing was too much trouble. From what we witnessed all residents were looked after with the same care, attention, dignity and respect. The premises always looked clean and tidy and dare I say it it didn't have any of the unpleasant odours that you sometimes find in care homes. I would have no hesitation in recommending Pine Trees to anyone
Dad is well looked after at Pine Trees. The staff are kind and thoughtful and do everything they can to create a homely, comfortable environment. The home supports Dad to manage his Alzheimer's and Parkinsons. His room is comfortable, and the food is good quality and there is plenty. We had very much hoped to look after Dad at home, but when we could not meet his needs we had to look for a care home. Pine Trees is very much the best we could have hoped for.
The home is always beautifully clean, laundry service is great. One of the things I noticed when looking for a home, is the total lack of any smells, like I encountered at many other homes.
Rooms and the bathrooms are spotless.
All the Staff, from Paula the Manager to the laundry staff are excellent. Caring, nothing is too much trouble.
They have made my wife really welcome and she loves the staff.
There is entertainment on 7 days a week, singing, dancing, bingo, quizzes, arts/crafts and outside entertainment comes in on special days.
Food is also good and very variable.
I am so pleased I found this home for my wife.
The care that mum receives is excellent. There is always staff available to ask questions. The home is always clean and tidy.
My mother has dementia and Pine Trees is the second care home we found. She visited agreed to move there even though she never wanted to be in a care home. It feels homely, the staff are all amazing, they have got to know mum and really work out how to help her have the best quality of life possible. The whole place is always clean. The food is fresh and cooked at Pine Trees. The most important thing is the staff, you wont find better people.
Even though my mum has not been there for a great length of time she has settled in very well and seems very happy there. I cannot fault the friendlyness and compassion of the staff. It always looks spotlessly clean and very safe for the patients.
A very dear friend of mine is a resident at Pine Trees. She is celebrating her 98th birthday this weekend and looks fantastic! Always upbeat, smiling and full of praise for the fantastic staff looking after her. Every time I visit the staff go beyond to make me feel welcome and are lovely. We all know the care service needs a cash boost, pay rises, less hours of work. I hope the staff here get all they deserve and more. Thank you for being kind and caring.
Thank you for your kind words, I will pass this onto the staff.
As a PA to various clients, I have been to quite a few care homes, but my experience of Pine Trees was that I felt comfortable. The residents were calm and content, some smiles were uncommon at other homes. The staff are so friendly; they listen to the family as well as the residents. The room is clean and comfortable. The food always looks great. I'm yet to eat there! Hint, hint!
Thank you so much for your kind words, Gwen! I will be sure to relay that to the staff!
It is very well maintained, the staff are very pleasant at all times and the manager is running a happy home for staff and residents.
Although my wife has only been there just over a month, she is happy there and that is the most important thing for me.
It was very difficult to get my wife to go outside our house and I thought it would be impossible to make that journey. The manager and a member of staff came out to help her successfully move in for which I am most grateful.
Top marks for Pine Trees in every respect.
Thank you for your kind words! I will be sure to inform all the staff for all their hard work
I was very impressed with the Pine Trees Care home and staff, who were very friendly and welcoming, which all helped my mother to settle in, and she is happy in her new surroundings. Facilities/parking for visitors is good too.
I have found all staff very friendly and approachable and always have time to answer any queries, my mum has a lovely room and was able to have pictures/furniture from her own home and has her own toilet which other homes did not have and the room is clean. The carers regularly come in to see how my mum is and encourage Mum to join in the activities.
I am delighted to hear of the wonderful work of our staff team at Pine Trees.
My father-in-law was at Pine Trees a few years ago and was very happy there. Since then it has been decorated and updated, giving it a bright homely feel.
I am so pleased that the decoration of Pine Trees has made a positive impact for you and your family.
We are very proud of our staff team and their kindness and dedication to supporting our residents and families.
My sister was a resident at another care home, we have been trying to relocate her for a while, then I contacted Pine Trees, had a meeting with the manager and was lucky enough to get a room for her. We had a private ambulance to transport her to Pine Trees she has a great room, we were able to put some of her things in the room pictures etc. She is very happy to be closer to her family and friends, she enjoys the food and the staff are very friendly and kind.
I am so pleased to hear that your mum is feeling happy and at home at Pine Trees. St Philips Care understands the challenges that come along with a move into a care home and I can see from your review the staff team at Pine Trees were able to help to make the move as easy and stress-free as possible.
My personal experience whilst visiting Pine Trees is a very positive one. The overall general ambience is one of the friendly professionals going about their roles in a very helpful, professional but relaxed way. Creating from the manager down and happy environment for the residents and visitors alike. If you have any questions or queries the staff are always obliging and helpful.
Thank you for your kind words regarding your experience with Pinetree's staff team and management.
So impressed with the friendliness and quality of care at Pine Trees. My relative moved there from another home that she could not settle in. The staff’s patience and kindness helped her to settle, and it is now truly her home. Would recommend it to anyone who needs to know their relative is looked after with patience and kindness. The food is good, the activities there if you want them, and the admin team is super efficient. Keep up the good work!
Thank you for taking the time to submit such a thoughtful review.
The staff at Pine Trees are very open and approachable and demonstrate their patience, kindness and care for the residents every day. The level of experience and professionalism is very reassuring when a family member needs residential care and is having to adjust to a new environment and the loss of their independence and former home. My mother took time to adjust, but really appreciates the care she receives. The atmosphere is warm and friendly, and the food is very good. Thank you, Pine Trees.
Thank you for taking the time to leave such a thoughtful review.
I have found both staff and management very approachable. Can always voice any concerns without judgement. I always feel comfortable when visiting Mum. I can visit anytime without question. Overall, I have found Pine Trees a very pleasant home.
Thank you for your wonderful review. I am sure the team will appreciate this.
A lovely care home, always clean, tidy, and warm. Mum is well cared for and likes all the staff. Mum enjoys doing the activities in the dayroom, especially bingo and loves getting pampered by having her nails painted.
Thank you for your review which reflects the hard work of the whole staff team.
I have chosen February 23, but it would also cover January 23. I cannot fault the care for my mother. She was in a very difficult place physically, and the care she had and still has kept her comfortable is just brilliant. Keeping her comfortable sounds like quite a small task, but it’s not; it encompasses so much. She has dementia, but she always happily greets the carers, so I know she feels safe and happy. They are respectful of what she wants but also encouraging for what she needs. I was delighted to find her sat up and chatting yesterday, and looking forward to her day.
Thank you for your kind words.
Even though they are understaffed they try to full fill all of her needs.
Thank you for your kind words, I will ensure the whole staff team are told. I am more than happy to meet with you to discuss any concerns you have regarding staffing levels. Please liaise with staff to advise of my visits.
I look forward to hearing from you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 May 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Pine Trees Care Centre.
There are no upcoming events for Pine Trees Care Centre.
Awards / Recognitions (1)
- 01 Feb 2017Recipient: St Philips Care Group
Accreditations
There are no accreditations posted yet for Pine Trees Care Centre.
Meet the Team (1)

Paula is very experienced and passionate about ensuring that all of our residents receive high-quality and personalised care.
Frequently Asked Questions about Pine Trees Care Centre
What types of Care is Pine Trees Care Centre registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Pine Trees Care Centre have?
There are 35 Single Rooms.
What are the Facilities & Services at Pine Trees Care Centre?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Pine Trees Care Centre to the centre of Hayle?
2.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pine Trees Care Centre to verify any information. View our terms and conditions. Pine Trees Care Centre has an Enhanced Service -more info.