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The local town offers a range of boutique style shops and cafes which can be visited either via taxi independently or by using the home's own mini bus.
The care home for older people has 34 single rooms with en-suite...
Care Provided by Pine Trees Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Pine Trees Care Centre for full pricing details and T&Cs.
Contact Pine Trees Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- St Philips Care Group
- Private Owned
Person in charge
- Paula Gibson (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1981
- Last Refurbishment: 2006
- Number of floors: 1
Room Information
- Single Rooms (35)
- Single Rooms with ensuite Wet Room (4)
Visiting
- There are no restrictions on visiting hours.
Parking
- Ample private parking in grounds.
Pine Trees Care Centre Reviews (39)
Pine Trees Care Centre has a Review Score of 9.5 (9.457) out of 10, based on 7 reviews in the last 2 years.
Over all time Pine Trees Care Centre has 39 reviews.
My friend for whom I have Power of Attorney is a difficult lady and can have behavioural problems when upset. She has now been in Pinetrees for over three years and is content and settled. Her physical and mental well-being is better than it has been for over a decade.
Thank you for your kind review. I am so pleased that your friend is settled at Pine Trees. I will pass on your words to the staff team, who I know will be delighted.
Mum had not had any lunch, so immediately was offered a choice of sandwich (freshly made) and a drink.
I have dropped in twice since then and every time have found Mum well (although confused because of her dementia) She has settled in very well, and is looking better than when she was at home.
The food is excellent and the chefs are always asking my mother what she would like to eat every day.
My mother is diabetic and wheat intolerant and everyone in the home are aware of these needs and can’t do enough for her.
The home is very clean and tidy and my mother's room is fantastic with its own bathroom and walk-in shower facilities.
I would highly recommend Pine Trees to anyone.
It's often considered that moving to a care home is the last resort for an elderly person but I feel that an earlier move can sometimes be quite beneficial if it improves mental stimulation and increases a person's integration with others. I couldn't praise the Manager and the staff at Pine Trees highly enough.
They treat all the patients like family. I would recommend this home 100% .
I also welcome the "festive" and entertainment ongoing in the lounge. Never a dull moment; and I was also allowed to have a meal lunch with her.
My friend has been cared for by the staff at Pine Trees Care Centre for approximately 3 years. As she has dementia she was confused and in poor health in the beginning, after very good care and nursing she has returned to good health and is very comfortable in her surroundings. The care home are extremely caring in their nursing of her and I’m sure it’s due to their professionalism that she is still with us today. Many thanks to the manager and his wonderful team.
Pine Trees Care Home provides a clean, caring, and stimulating environment for the care of residents. All the staff are friendly, dedicated, and professional in their care, looking after residents with dignity and patience. The initial assessment of my father was thorough and reassuring. The senior staff are very good with their ongoing communication to address any concerns, in order to sort any issues and medical emergencies with speed and efficiency. The food served at Pine Trees is varied and enjoyed by my father. The staff are approachable and willing to help. The daily activities for residents are excellent and very stimulating. The layout of the home is spacious but remains homely, being on one level. The opportunity to visit my father regularly has been greatly appreciated whilst also complying with covid restrictions and lateral flow tests. The staff are very caring also towards my elderly mother, who requires wheelchair access to visit my father. My father has settled well.
My Mum moved into Pine Trees on Christmas Eve and the staff did all they could to make her move a positive one at such a difficult time. Over the past 6 months, Mum has settled well into her new setting. The staff are attentive and always willing to listen and help out where possible and I feel have a genuine care for all of the residents. On a personal level, it is lovely to see a hand on a shoulder or for a member of staff to be holding a resident's hand offering comfort or reassurance. The catering team do an excellent job given the large number of meals they provide and they are always ready to offer options if there are any particular dislikes. The bedding always look clean and fresh and the laundry service is excellent (nothing lost as yet). The rooms are well-appointed with matching furniture and are nicely decorated and cosy. A well-managed home with very hardworking and caring staff. Activities are provided and the patio area provides a nice area to sit out.
Excellent accommodation with light airy rooms and toilet facilities. Residents are extremely well looked after and treated with a great deal of respect. I cannot praise the staff highly enough, everyone I've met has been helpful, welcoming and nothing is too much trouble.
My Aunt has been residing at Pine Trees Residential Care Home for approximately 17 months and is extremely happy there. The staff are kind and caring, she is very fond of them and they are fond of her and appreciate her sense of humour. Visitors are made to feel welcome too. I and my family are so pleased that she is being so well cared for.
My Nan had been a resident at Pine Trees since July last year. Unfortunately, she is now on end of life. The carers and management have been nothing but caring and compassionate to my Nan and us as a family. She has been made comfortable and the senior team and management have kept us informed of any changes to her care or how she is herself.
My mother has been at Pine Trees since October 2019, is wheelchair-bound and has increasingly severe vascular dementia. As the home is all on one level this has greatly helped her to get around under her own steam which has been important to her. The staff have been so wonderful in attending to her increased mental health support needs, which have inevitably increased during Covid, and are at hand to issue support and reassurance when she gets confused and distressed. Both her dignity and privacy are well respected. She loves the activities and has made friends which has really helped her. The food is good - Mum is a vegetarian and the chef always tries to vary her food as much as possible with plenty of fresh fruit and veg. The home is immaculate and they also have a well-organised laundry. Communication with the home has been excellent, even during these difficult times, and having had a difficult year myself, I feel supported too. Highly recommend.
The staff at Pine Trees genuinely care for the residents. The new manager and his deputy are both extremely competent healthcare professionals. They are kind and empathetic, and I know Dad is in good hands.
My sister has been a resident of Pine Trees Care Centre since December 2020. During her short stay managers went the extra mile to enable my sister to become a resident at short notice, after such disappointing care at her previous nursing home. At Pine Trees, staff also come across as caring and understanding towards residents' needs. I wouldn't hesitate to recommend this care home to any prospective resident based on the time my sister has been a resident there.
As a family, we have been very pleased with the care that our mother has had at this care home for almost 5 years. We have found the staff to be approachable, caring and very friendly and feel confident that even in these very difficult times of lockdown she is still being treated with dignity, respect and "loved". If there has been an issue with illness they have told us immediately. However, I would have liked a monthly chat with her Key Worker whilst we have not been able to visit so that we can have an update if there are things that she needs and about her general well being - whilst I have suggested this - it still has not happened. We have been able to speak to her regularly now that we provided an iPad for the home to use, and it is never too much trouble for the staff to set up a Zoom call with me and her family on a weekly basis. The new Manager is enthusiastic and have appreciated his setting up a Facebook page for the home so we have photos of the residents.
Of course, I would prefer my mother to be home with me but I can honestly say that the Pine Trees in Hayle is the best care home she could be in. The staff are caring and always ready to answer any of your concerns and mum is looking well she loves all the careers and again she would rather be home but has no complaints about the standard of care she is receiving. I will and indeed have recommended The Pine Trees to my friends and will continue to do so.
Management and care staff look after all residents like family. They all get treated with respect. If I have any concerns it's dealt with by the manager straight away. Carers are very friendly and easy to speak to. The carehome is kept clean and homely. I know that if my mum has any worries then she has no problem talking with the manager. It has excellent standards thanks to the manager who keeps on top of anything that needs doing.
This is an excellent care home where residents are well taken care of and a good amount of quality time is ensured and enjoyed. Would like to see extra staff employed for Saturday and Sunday afternoons.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 May 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Pine Trees Care Centre.
There are no upcoming events for Pine Trees Care Centre.
Awards / Recognitions (1)
- 01 Feb 2017Recipient: St Philips Care Group
Accreditations
There are no accreditations posted yet for Pine Trees Care Centre.
Meet the Team (1)

Paula is very experienced and passionate about ensuring that all of our residents receive high-quality and personalised care.
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