Trewartha House, St Ives, Cornwall
Trewartha House, St Ives, Cornwall
Trewartha House, St Ives, Cornwall

Trewartha is situated in the village of Carbis Bay, just outside the town of St Ives. Specialising in care for those requiring support with dementia and nursing needs, the team at Trewartha like to get to know who live there as well as family and friends.

Group: Cornwall Care Ltd

Person in charge: Julia Tyldesley (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Mental Health Condition

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 29

Shared Rooms: 4

Rooms with ensuite WC: 3

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Trewartha House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Trewartha House has a Review Score of 9.8 (9.845)

The Review Score of 9.8 (maximum of 10) for Trewartha House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Trewartha House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.899 for Trewartha House is calculated as follows: ( (215 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 238 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.946 Points relating to the number of positive Reviews for Trewartha House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.4 Target = 0.946

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Trewartha House?

  • Extremely LIKELY
    20
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Trewartha House

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    5
  • Friend of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Trewartha is an excellent care home. It is well run and the staff are caring and cheerful. Day to day, the care is considerate and kind, there are numerous activities and events which enriches the resident's experience. My mother is very happy there and this reassures me as I live 4hours away.

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Like everyone, I would like the best available care for my ageing mother who has dementia. Having visited many homes, I feel that in Trewartha House my mother would be getting the best that could be offered. My impressions of the home were outstanding with caring, happy staff in nice surroundings offering a complete care package.

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

We visited the home when looking for a placement for my husband and immediately felt at home. The place is calm, clean and extremely friendly. It is run like clockwork and the residents are all calm and happy. The staff can't do enough for you and they take pride in all they do. My husband has been a resident for just over a week and already there is a vast improvement in him physically as he can walk aided and with a Zimmer frame. I really cannot praise this home enough.

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Trewartha House has looked after our dad for about 9 weeks and me and my family are really over the moon for him to be there. He has dementia and they are so patient and kind with him. I would recommend the home and each and every staff member are lovely and most of all, dad is really happy here.

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Trewartha House has a lovely calm atmosphere.
Visitors are always greeted with a smile and the offer of a cup of tea.
The staff, without exception, are loving and friendly and residents are treated with respect and dignity.
The management are great and will always find time to chat and reassure and answer any questions. There seems to be plenty of activities for the residents and outdoor trips in the summer.
I would happily recommend Trewartha House.

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have the highest praise for the management and staff at this care home. Nothing is too much trouble and they are a caring and thoughtful team.
When my husband was suddenly taken ill, I was phoned immediately and the situation was dealt with in a calm, professional manner.
There are always lots of activities planned to enrich the residents'well-being, and the staff encourage residents to participate as much as they want to.
My husband has settled in quickly and I feel happy knowing he is so well looked after.

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy in the way the home and staff look after my mum.

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident in Trewartha for eight years. Trewartha became my family. The care, love, fun, support from all the staff is 24/7. The respect they have for the residents is amazing. My mum had the best eight years there. They took her out on weekly excursions. the home always had fun entertainment. I have already booked my room there! It is truly a family feel home.

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find Trewartha House very pleasant, friendly and very homely indeed. My father has lived here for several years now and I know he is very settled and happy, very well cared fo as are all the wonderful residents. Dad is always dressed well and in comfortable clothes and well groomed, he is eating well as the homemade meals and cakes are very good indeed. The staff are always approachable, friendly, caring and I can talk to them at any time if I have a query, also I'm not always well enough to visit but I do know and have peace of mind that the home would ring me if there were a problem and to have this is so very important.

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All I can say is it's all excellent!

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

This was the first time that my husband had accepted respite care- the experience would be critical for future care. My husband enjoyed every minute of his stay. The staff made him very comfortable and welcome, his fellow residents (some) were friendly. He would gladly repeat the experience- job done- thank you!

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am visiting my mother for the first time since she was admitted nine months ago (I live in America) and am impressed with Trewartha nursing home. The home is clean welcoming and the staff extremely welcoming. I have been in contact with the manager etc by phone and she is easy to talk to and has kept me informed along the way. My mother is happy and relaxed and looks healthier than I have ever seen her for many years. The care, love and attention that my mother receives from everyone is excellent and I am extremely happy that my mother has come to Trewartha to live out her golden years.

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have visited our friend for over six years at all different times and have found the home, warm and welcoming, and all the staff, very helpful and friendly and kind, the sort of place you would happily place a loved one if the need ever arose.

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother stayed at Trewartha House for a weeks respite after falling and breaking her pelvis. From the moment we first entered the building we were all made to feel extremely welcome and my mother to view it as her home. All the staff were fantastic and made my mother feel very special and well cared for. I cannot rate Trewartha House highly enough. They more than go the extra mile not only to make their residents feel loved and cared for but also the relatives, as nothing is too much trouble and its so special to see your loved one being treated as perfectly as you would wish.

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Trewartha House for some years and has severe dementia. The staff have always had tremendous patience and kindness even though she can be difficult at times. She also has a speech problem although living in Cornwall for most of her life, she reverted back to her native language (Dutch) at one stage but the staff still manage. Our family is very grateful for the attention given by the staff for my mother who was 93 last week and we feel lucky that she's in such a good home!

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident at this home for over 4 years, she suffers from dementia and a number of medical conditions and will soon celebrate her 93rd birthday.
Throughout this time I have always found the staff to be helpful, approachable, willing to listen and responsive. Any problem is communicated quickly to me, and I am advised of actions that have, or will be taken, and the reason for the action. All staff work hard at keeping my mother safe, clean, well-fed and they work to meet her medical and social needs. Our family is reassured by our mothers presence in this home.

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My father has been a resident at Trewartha for over three and a half years. We are very grateful to the management and staff for the consistent standard of excellent care. My father is always clean, comfortable and well turned out, this provides us with confidence and reassurance round the clock, seven days a week. The management team is truly excellent and lead with enthusiasm, calm and positivity. I think this helps all the staff to value their work and treat everyone with affection and dignity. The nursing care is also kind, professional and warm hearted. As a family we are so grateful!

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I count my blessing daily when I see the care and attention my husband receives at the Trewartha Care Home. My husband has alzheimer's and he has been a resident in Trewartha for the past five years and not once, in all that time, have I ever had cause to complain about anything in connection with this home. The management and staff are second to none and in my opinion Trewartha is one of the best. Peace of mind is everything when a loved one is being cared for away from home.

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum and dad are both at Trewartha and are very well looked after. They are both very happy in very pleasant surroundings and great staff. I feel very welcome every time I visit and encouraged to join in with activities when they have them. I have no worries about my mum and dad being there, being able to take them out in to the two nice gardens they have and knowing the staff always give them their full attention. They also have some great events in the summer and around Christmas, including fetes, entertainers and lots of other people coming in, always plenty for the residents to do.

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I could not have wished for better care for my sister, who passed away on August 26th 2015. She was a patient at Trewartha from January 2015 and during that time she was treated with excellent care, respect and most of all - LOVE. As a family we were so impressed with not only the day to day attention to her needs, but also to the many little extras which meant so much to her and in turn to us. The staff of this home deserve a BIG thank you and are to be commended for what is not always an easy job.

How likely would you be to recommend Trewartha House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for Trewartha House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

Julia

Julia Tyledesley

Job Title: Manager

Description:

Looking after people has always come naturally to me and I’ve been working in care for 20 years.

My role varies on a day to day basis but my general duties are to support our residents’ wellbeing – this includes continual assessments and reviews with families and multidisciplinary teams

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Trewartha House