72 Melvill Road, Falmouth TR11 4DD
The team at Trevern support clients with dementia and nursing needs. Trevern offer those living with them a full range of activities to provide stimulation, relaxation and enjoyment.
Group: Cornwall Care Ltd
Person in charge: Becky Palmer (Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 55+.
Single Rooms: 38
Shared Rooms: 1
Rooms with ensuite WC: 29
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Trevern: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Trevern has a Review Score of 5.8 (5.771)
The Review Score of 5.8 (maximum of 10) for Trevern is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Trevern in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.208 for Trevern is calculated as follows: ( (12 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 24 Ratings = 4.208
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.563 Points relating to the number of positive Reviews for Trevern is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125 , then divided by 2 = 0.063
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Thomas R (Volunteer) on Wednesday 5 October 2016. Relates to September 2016.
My experience of Trevern is that the staff are generally friendly, empathetic and hardworking, meeting residents needs. The home has appropriate safety measures such as coded sections. All staff love each other and residents equally and are non-discriminatory. The home is kept clean. Main areas, easy access in reception. Residents are given adequate dietary requirements. However, organisation and management is not always good enough. Some residents require more one to one opportunities. Communication should be improved slightly.
How likely would you be to recommend Trevern? Don't know
Overall Standard: Satisfactory
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Satisfactory
Safety / Security: Good
Value for Money: Satisfactory
Review submitted from a Postal Card by Judith S (Daughter of Resident) on Monday 4 July 2016. Relates to June 2016.
Last year my sister and I spent an anxious time looking for a nursing home for our mother, feeling unhappy at what we had seen until our last viewing at Trevern and we knew it was home. We felt so relieved, everyone was so helpful and friendly, we instantly knew it was right, and so far I cannot fault the care, the staff are all excellent. I give them ten out of ten.
How likely would you be to recommend Trevern? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Job Title: Manager
I Joined Trevern as Service Manager in September 2017 and bring over 36 years of Nursing and management experience with me. Leading the team at the home is a great passion for me and my aim is always to provide the highest standards and to ensure the happiness of our residents and their families.