Woodland Residential Care Home

Woodland Road, St Austell PL25 4RA
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9.9 53 Reviews
  • Woodland Residential Care Home, St Austell
Woodland is a thriving, happy home where the residents’ lives are enriched with the care of a fantastic and devoted team.

Winner of the Best Performing Home in Cornwall at Sanctuary Care’s annual Home Managers’ Conference 2023, the home manager has been with Woodland since 2011. She and her team are passionate about organising experiences and activities which bring their residents such joy.

There is such a warm, family feel to the home and family and friends are truly embraced into life at Woodland, as are the relatives of the staff, some of whom are volunteers and help with gardening and other activities.

There is also a private family and friends Facebook page, so relatives can see what their loved ones have been enjoying doing, even if they can’t be there each day in person.

The team is passionate about embracing the local community into the home, with regular visitors including students from Cornwall College, who enjoy intergenerational activities with the residents.

There are regular performers and entertainers, including a local drumming group, singers, and organisations who bring in animals for pet therapy, with everything from dogs and guinea pigs to rabbits and snakes!

There is a hair salon, for regular appointments with a mobile hairdresser. And many of the residents enjoy pampering sessions, with manicures and face masks. The home also has a Tiki bar!

Other popular activities are baking and gardening. This summer the residents have loved growing their own produce for the chef to use in the kitchen, with everything from courgettes to runner beans, as well as home-grown flowers for flower arranging activities.

There are welcoming lounges and a large light and airy dining area, where the residents enjoy delicious home-cooked meals together, with everything from roast dinners with all the trimmings, fish and chip Fridays, and home-baking for afternoon tea.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1469
  • RESPITE Self-Funded Residential Care: from £1469

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1469, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Woodland Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Kent (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (38)
  • Single Rooms with ensuite Wet Room (7)

Visiting

  • The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, Woodland do not restrict visits to certain hours of the day, Woodland want this to be their home, as much as ours.

Woodland Residential Care Home Reviews (53)

Total of 53, showing 41-53
9.9

Woodland Residential Care Home has a Review Score of 9.9 (9.862) out of 10, based on 29 reviews in the last 2 years. Over all time Woodland Residential Care Home has 53 reviews.

Overall Experience

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Review from Clair B (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What amazing staff. My father was a resident for ten weeks. They all have hearts of gold. They couldn't do enough for him and our family. They are so supportive and caring. Especially at my dads end of life care. They didn't just look after my dad but all of the family when we needed support most. It
was so reassuring that Dad was treated so well there. All the staff there are so smiley and welcoming when you visit.

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Review from Rainy G (Daughter of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Woodland care home in June she was in the late stages of Alzheimer’s and passed away in August. The staff at Woodland care home cared for mum so well, they always made sure that mum was happy, comfortable, clean and tidy. They fully understood her needs and were so flexible with allowing
us to visit. We couldn’t have wished for better care for Mum. Thank you to all of the staff there for all of the help and support.

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Review from Nina M (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Woodlands in May and we were immediately delighted with the environment in the home and the caring and responsive staff. There is always someone to discuss any concerns and we are relieved to have found Mum a place where she is so well looked after.

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Review from S C (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in Woodland for 7 1/2 years. She died June 2018. She had dementia but felt safe and contented after moving into Woodland. Lovely carers over the years.

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Review from Geoff B (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother fitted in very quickly and is enjoying herself.
I asked how she was getting on and she said, "I love it here".
Staff are very friendly and helpful.
The activities are certainly keeping her occupied, and the home is very welcoming to visitors.
I'm very impressed.

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Review from Jill C (Daughter of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very grateful to all at Woodland for their exceptional care. It is so reassuring for us that Dad is treated so well.
Any queries/concerns have always been dealt with quickly and efficiently, and nothing seems too much trouble. All of the staff - management, carers, cleaners, kitchen
- welcome you into the home with smiles. It has such a warm atmosphere and is definitely a home from home. Thank you for all you do!

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Review from Claire S (Daughter of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Woodlands for 5 years now; the staff have supported her extremely well through some very, very challenging physical, mental and underlying social issues, and have encouraged her in every way possible.


They have exceeded their remit, as an EMA registered home, and

their care, under the guidance of their management and senior staff, has kept her out of psychiatric hospital.


The home has been superb in trying to access specialist services which she has needed, and the day to day care she has received from the kind and cheerful staff has been of the best quality. The food is good and residents' tastes catered for.


The activities are varied, and there is a member of staff who coordinates these, and, bringing a friend in for a special event, the friend, who has had a lot of experience of homes, commented on how bright and friendly the atmosphere was.


My mother said, a while ago "This is my home now; I feel secure here", and that meant a lot.

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Review from D C (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in Woodland and in all the years we have been going there, we are mt with very kind and helpful care. The staff really take good care of mother and I am indebted to them.
You all deserve a medal as you are truly saints.

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Review from Chris H (Son of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was at the point when she needed 24-hour care.
Having worked in the hospital/care industry and knowing the care homes in the area, we chose Woodlands from start to finish. We were treated with dignity and nothing was too much trouble. Staff all pleasant, management flexible, it was the right
choice for us. 5* treatment.

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Review from M T (Wife of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received excellent care at Woodland. All staff were kind, compassionate and caring. It was a stressful time for me and my family. The staff supported us all the time. When I visited I was greeted with smiles and hugs. I felt they were my extended family. Without their support I would not
have coped. They went well past their remit to look after us.

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Review from Sally W (Daughter of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are exceptional, caring and attentive to residents and family. Food is brilliant.

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Review from Jill T (Sister of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was at Woodland for over three months and despite delays in finding a more suitable home for him, the manager and staff were truly amazing. He should have been moved months before, but all the staff were so kind and caring to him and his family. The staff, from the top to the bottom were
always cheerful and very professional, despite lack of support from CPN Social Services in helping to get my brother in a more suitable establishment.

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Review from Linda P (Daughter of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is cheerful and helpful. My mother has settled in so well from Sept 15. Her cat now stays with her which has made her very happy and we are grateful to the manager for letting this happen.

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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Woodland Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Woodland Residential Care Home is calculated as follows: ( (292 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 334 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodland Residential Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (2)

No image found

Emma Kent

Job Title: Registered Manager

Joined: 2012

Home Manager

No image found

Victoria Sweet

Job Title: Assistant Manager

Joined: 2022

Assistant Manager

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