Woodland Residential Care Home

Woodland Road, St Austell PL25 4RA
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9.9 53 Reviews
  • Woodland Residential Care Home, St Austell
Woodland is a thriving, happy home where the residents’ lives are enriched with the care of a fantastic and devoted team.

Winner of the Best Performing Home in Cornwall at Sanctuary Care’s annual Home Managers’ Conference 2023, the home manager has been with Woodland since 2011. She and her team are passionate about organising experiences and activities which bring their residents such joy.

There is such a warm, family feel to the home and family and friends are truly embraced into life at Woodland, as are the relatives of the staff, some of whom are volunteers and help with gardening and other activities.

There is also a private family and friends Facebook page, so relatives can see what their loved ones have been enjoying doing, even if they can’t be there each day in person.

The team is passionate about embracing the local community into the home, with regular visitors including students from Cornwall College, who enjoy intergenerational activities with the residents.

There are regular performers and entertainers, including a local drumming group, singers, and organisations who bring in animals for pet therapy, with everything from dogs and guinea pigs to rabbits and snakes!

There is a hair salon, for regular appointments with a mobile hairdresser. And many of the residents enjoy pampering sessions, with manicures and face masks. The home also has a Tiki bar!

Other popular activities are baking and gardening. This summer the residents have loved growing their own produce for the chef to use in the kitchen, with everything from courgettes to runner beans, as well as home-grown flowers for flower arranging activities.

There are welcoming lounges and a large light and airy dining area, where the residents enjoy delicious home-cooked meals together, with everything from roast dinners with all the trimmings, fish and chip Fridays, and home-baking for afternoon tea.
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Care Provided by Woodland Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1469
  • RESPITE Self-Funded Residential Care: from £1469

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1469, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Woodland Residential Care Home to find out the exact price for your requirements.

Contact Woodland Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Woodland Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Emma Kent (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (38)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, Woodland do not restrict visits to certain hours of the day, Woodland want this to be their home, as much as ours.

Woodland Residential Care Home Reviews (53)

9.9

Woodland Residential Care Home has a Review Score of 9.9 (9.858) out of 10, based on 28 reviews in the last 2 years.
Over all time Woodland Residential Care Home has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Woodland Residential Care Home
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Review from T S (Son of Resident) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been very poorly and is moving towards end of life. The home has been brilliant and allowed us space for a birthday event. As well as providing excellent care for Mum they have been brilliant with the family as we visit, one manager summed it up by saying we are all part of the one family. Nothing
is too much trouble and I cannot praise the whole team enough.
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Review from Bev F (Daughter of Resident) published on 16 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum became a resident in July after realising we could no longer keep her safe in her own home. It was a massive decision, especially taking Mum away from her beloved home but we needn't have worried as Woodland soon became home to Mum and the generously kind and caring staff are more like family to
her. We know mum is in safe hands and the staff treat her as good as if she was their own Mum. Nothing seems too much trouble. Over the past few weeks, Mum has deteriorated and my sister, brother and myself have spent long hours by Mum's bedside. We have been supported with kind words, reassurance and enough tea to sink a ship! We will never be able to thank them all enough. We know we have more tough days ahead but it is made a little easier by these wonderful, caring people looking out for Mum and us all.
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Review from Geraldine W (Wife of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care that my husband has. I could not ask for anything better.
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Review from Cerris M (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak more highly of the staff and atmosphere at Woodland House. It feels like a family home. My mother moved in just before her 90th birthday, and the staff took care to learn her favourite cake and make it, and the whole staff came in to wish her happy birthday. I was nearby for two weeks
and came every day and got to know the staff. I witnessed how well the manager treated her staff in all departments, which I believe is a huge part of the humanity, dignity and respectful nature of the place. I live far away, and the staff are able to arrange regular video chats between me and my Mum, which means the world. It is truly priceless to know Mum is warm, safe and cared for so well. She is in a lovely room with a beautiful view of the garden and sky - and when the staff learned she loves birds, they attached a birdfeeder to the window so she could enjoy watching them. They have taken care to understand her preferences and favourite activities and to accommodate them.
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Review from Joanne M (Granddaughter of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff were very helpful,always greeted you with a smile. Kept the room very clean and tidy as well as the patient. Always had time to talk to the patient and help with meals. The staff offered refreshments and always put in extra chairs if needed. They were very helpful on the phone if you had
any questions to ask about the welfare of the patient. Would recommend this care home 100%.
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Review from Lynda R (Partner of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a lot of experience over the last 10 years visiting care homes to see my mum and many other members of my family, Woodlands is no. 1. Each and every one of the staff is just amazing, the way they show care, love, genuine love, respect and the way they interact with all the residents is a
joy to see. It is difficult for the families to let them go but watching how they flourish in your caring hands makes it so much easier.
Thank you all for everything you do.
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Review from Ann F (Friend of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we arrived at Woodland's, we felt welcome. Such friendly and professional staff. Reassuring security at the entrance, sensible but kind protocols. Photos of staff displayed at the entrance with names were so helpful when we later met individual care workers. Our friend celebrated her
ninetieth birthday that day and we were amazed and delighted by the attention shown to her by the staff, warmth, kindness thoughtful and appropriate decorations, and a lovely cake with lit candles. An atmosphere of cosy, home-like love. Everyone here is gentle and respectful to those they care for and we thank you all.
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Review from J W (Friend of Resident) published on 1 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit Woodland weekly to see a lady I used to support in her own home. I have seen a significant change for the better in her due to the care and support of the lovely staff and management. I enjoy my visits and interacting with the other residents who recognise me when I come in. Thank you for everything
you do for all the lovely residents
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Review from Andrea P (Daughter of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really do appreciate the time and effort the staff put into caring for the residents. My father was relaxed and comfortable within a very short time of arriving at Woodlands. I also noticed that as his confusion grew and the dementia progressed, the care from the staff changed to suit his needs instinctively.
My anxiety and guilt were also really eased as well. All my questions were answered and I didn't feel like a pest or in any way stupid. I liked the Woodlands Newsletters they email, such a great little insight.
In short, the staff took really good care of both my dad and his family.
Thank you all so very much for a difficult job very well done.
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Review from Barbara T (Sister of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just over eighteen months ago, my partially sighted sister became a resident of Woodland as couldn't cope on her own anymore. Since visiting her weekly, I have noticed how dedicated and caring all the staff are to her and the other residents and treat them with dignity, respect and have a way with them
which makes them feel special. Sadly, her memory is failing but she is very happy there and it's good to know that she is being well looked after.
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Review from Duane B (Day Care) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodlands is an extremely incredible and gorgeous location. The elderly are really well cared for. People who live there are always joyful, and I never see them in misery. The Woodland team works well together and always appears to be pleased and comfortable with their job positions, making it an excellent
environment for residents to live.
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Review from Ian G (Son of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident in Woodland House for nearly 2 years and we cannot fault the care she is receiving. Without exception all the staff have been fantastic and made mum feel part of the 'Woodland' community. Mum moved into Woodland House during the Pandemic after her Alzheimer's worsened. With
the restrictions in place activities and visiting were limited, but now we are fully able to see the extent of the excellent care and range of activities the staff provide. To see the place decorated at such events as the Queen's Platinum Jubilee, Valentine's Day and Christmas is a huge effort from all involved and makes it feel as homely as possible.
We are always kept informed of any changes in mums condition. From the home cooked food, the facilities, the garden, the range of activities and the Cleanliness of the rooms and communal areas, we cannot fault Woodland House. We have peace of mind knowing mum is safe and happy and we can't thank the Woodland Team enough for all they do.
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Review from G J (Sister of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is a resident at Woodland Care Home, has been for over twelve months. I visit her every week and have found all the staff to be very kind and caring to the residents. They treat them with dignity, diplomacy and very often heard them using quite a bit of psychology and it has worked. My sister
loves it at the home, although, not knowing, sadly, what is happening now. It is such a happy environment, makes me happy to think she is being cared for so well.
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Review from Jeremy D (Husband of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When entering a care home you look for the signs that will give an indication of the way the home is run. Woodland Care Home displays an array of competence which is reassuring to the patient or visitor. The staff are most helpful and nothing seems too much trouble. I was most happy with the care given
to my wife and would recommend Woodland to anyone.
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Review from Mandy T (Daughter of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a lovely Valentine's Day at Woodlands. The decorations and attention to detail - menus for lunch, beautifully dressed tables - so much effort put in. The atmosphere was warm and welcoming. Hot drinks were offered. The entertainment was wonderful. The residents really enjoyed themselves. An overall
lovely day. The staff always give 100%.
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Review from Chris S (Brother-in-law of Resident) published on 3 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like a previous reviewer I find it hard to put into words how amazing the staff at Woodland Care Home are, they go above and beyond what is expected providing a level of care not only for the client but for the whole family. The facilities are good and the rooms are very clean. Food is excellent and
drinks are readily available. However, Woodland's biggest asset is their wonderful staff, the managers, nurses, caterers and cleaners are truly amazing. My brother-in-law went into Woodland basically for end-of-life care and could not of asked for better. He had a large family all of whom visited and were made welcome in the last weeks of his life. In the last week his daughters, granddaughters and sister stayed around the clock, usually three or four at a time during the nights and as many as eight or ten some days. They were never made to feel in the way, in fact, they were welcomed and treated as part of the team. This was a very difficult time for all concerned but it was made easier by the love and care provided!
Reply from Fae Doherty, Digital Marketing Specialist at Woodland Residential Care Home

Thank you for such a wonderful review - it is so appreciated by our team. Best wishes.

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Review from Janine S (Daughter of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is impossible to put into words how wonderful Woodland is. This is now my mother's home and every member of the staff is her extended family. The care and kindness given by all is simply outstanding, placing the resident's needs, respect and dignity at the heart of everything they do. All carers
are attentive to all resident's comfort, safety and well-being. They bring a holistic approach to care, showing interest and concern and consistently communicating with me in respect of all aspects of my mother's health. They are always quick to respond to any changes in her health and their exceptional care has given my mother, thus far, three years of a happy comfortable life which she would have not enjoyed without them. The home is always spotlessly clean and the homemade food is exceptional. They create a warm and welcoming environment, where nothing is too much trouble. I truly cannot thank each and every one of them enough. They are exceptionally special people.
Reply from Fae Doherty, Senior Marketing Officer at Woodland Residential Care Home

Wow - thank you for such an outstanding review for our home. It is so appreciated by our team and we are so thrilled to hear that Woodland is your mothers home. Best wishes, Fae

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Review from Kelly T (Daughter of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
At the start of the pandemic, we were told my mum had dementia markers, but she was high functioning, so we had plenty of time to get our ducks in a row. Fast forward three months, and we were all in a living hell as she deteriorated so rapidly. Trying to get any help or support during that period was
impossible, but eventually, we got the call to say she had a place at Woodlands. Mum had the most amazing care in the 18 months she was there. It was a difficult time with restrictions in place with visits limited and often not possible, but the staff did everything they could to keep her safe and happy while giving us the peace of mind that even if we couldn't be there ourselves, she was loved and cared for. The staff genuinely cared for Mum and myself, and I will be eternally grateful for their compassion and care during a very difficult period.
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Review from Vivien S (Daughter of Resident) published on 1 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been a resident here for 3 years. We have always found the atmosphere to be homely (they seem to go out of their way to achieve this) and the staff to be well trained and very caring. Although they are very busy the staff not only attend to the necessary things but also the additional comfort
things making the resident as comfortable as possible and feel part of the overall family. We are also quickly informed of anything that happens affecting health and well-being as well as the more fun social events of which there are plenty.
Knowing Mum is in Woodlands and in the care of its team is a great comfort to me and I don't need to worry. Thanks to all the team, everything that you do is appreciated.
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Review from Mavis B (Wife of Resident) published on 12 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodland (Care Home) cannot be praised highly enough. My husband has been in its care for over twelve months. I have visited Woodland very regularly and stayed for a number of hours. During that time, I have only seen kindness and excellent caring from all the staff. However, I do have an excellent
example: this year my husband and I have been married for sixty years. It was impossible to take him out of this caring home to celebrate so Woodlands offered me an opportunity to have my 14 members of the family enjoy a party in the home. The atmosphere was absolutely loving and kind. They provided all the food and entertainment but most of all they provided love to all of us and even an exact copy of my wedding cake. No home could have done better. All my thanks to Woodland for their care and love for my husband, myself and all their residents.
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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Woodland Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Woodland Residential Care Home is calculated as follows: ( (281 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 323 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodland Residential Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

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Emma Kent

Job Title: Registered Manager Joined: 2012

Home Manager

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Victoria Sweet

Job Title: Assistant Manager Joined: 2022

Assistant Manager

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodland Residential Care Home to verify any information. View our terms and conditions. Woodland Residential Care Home has an Enhanced Service - more info.