Woodland Residential Care Home

Woodland Road, St Austell PL25 4RA
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9.9 53 Reviews
  • Woodland Residential Care Home, St Austell
Woodland is a thriving, happy home where the residents’ lives are enriched with the care of a fantastic and devoted team.

Winner of the Best Performing Home in Cornwall at Sanctuary Care’s annual Home Managers’ Conference 2023, the home manager has been with Woodland since 2011. She and her team are passionate about organising experiences and activities which bring their residents such joy.

There is such a warm, family feel to the home and family and friends are truly embraced into life at Woodland, as are the relatives of the staff, some of whom are volunteers and help with gardening and other activities.

There is also a private family and friends Facebook page, so relatives can see what their loved ones have been enjoying doing, even if they can’t be there each day in person.

The team is passionate about embracing the local community into the home, with regular visitors including students from Cornwall College, who enjoy intergenerational activities with the residents.

There are regular performers and entertainers, including a local drumming group, singers, and organisations who bring in animals for pet therapy, with everything from dogs and guinea pigs to rabbits and snakes!

There is a hair salon, for regular appointments with a mobile hairdresser. And many of the residents enjoy pampering sessions, with manicures and face masks. The home also has a Tiki bar!

Other popular activities are baking and gardening. This summer the residents have loved growing their own produce for the chef to use in the kitchen, with everything from courgettes to runner beans, as well as home-grown flowers for flower arranging activities.

There are welcoming lounges and a large light and airy dining area, where the residents enjoy delicious home-cooked meals together, with everything from roast dinners with all the trimmings, fish and chip Fridays, and home-baking for afternoon tea.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1469
  • RESPITE Self-Funded Residential Care: from £1469

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1469, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Woodland Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Kent (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (38)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, Woodland do not restrict visits to certain hours of the day, Woodland want this to be their home, as much as ours.

Woodland Residential Care Home Reviews (53)

9.9

Woodland Residential Care Home has a Review Score of 9.9 (9.858) out of 10, based on 28 reviews in the last 2 years.
Over all time Woodland Residential Care Home has 53 reviews.

Overall Experience
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Reviewer Connection to Woodland Residential Care Home
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Total of 53, showing 1-20
Review from Teresa H (Daughter of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff were friendly and welcoming and built up a wonderful rapport with my mum. They provided excellent care and made her quickly feel like part of the family. She enjoyed taking part in most of the activities provided. The atmosphere at the home was calm and unhurried and spotlessly clean.
The dining room was the hub of the home and was set out to welcome everyone. The food was very good and nourishing. Mums food preferences were acknowledged and alternatives provided. It was nice for the residents and their families to be able to spend time in the garden although it was a little overgrown. Staff always had time for a chat and showed an interest in mum. We all felt she was well cared for and safe. The only issues were the difficulties in parking when visiting and knowing if the entry bell had rung and been heard.
Reply from Jacob Hardie, Design and Marketing Assistant at Woodland Residential Care Home

Thank you for your lovely review. We're so pleased your mum felt welcomed and well cared for-it means a lot to us. We're glad she enjoyed the activities, meals, and calm atmosphere. Your feedback about the garden, parking, and entry bell is appreciated and will help us improve. Thank you again for your kind words and support.

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Review from Wendy H (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are excellent. Very friendly, helpful and knowledgeable. They take very good care of residents there. They keep me informed about any problems that my mum has. She has a lovely comfortable room. The food is really good and plenty of it. There is a small garden that residents can wander around
and sit there quietly. Would recommend the home.
Reply from Jacob Hardie, Design and Marketing Assistant at Woodland Residential Care Home

Thank you for your lovely review. We're so pleased to hear that your mum is happy and well cared for, and that you feel informed and supported. Your kind words about our staff, food, and garden mean a lot. We truly appreciate your recommendation!

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Review from Sue B (Friend of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right from the first moment I entered woodland House was greeted by a very pleasant member of staff. Who took me to the person I was visiting. He then got me a chair which was so thoughtful. The person I was visiting so happy with the care she is receiving. Such a pleasant atmosphere. Team Leader so
warm and approachable.
Would definitely recommend.
Reply from Fae Doherty, Senior Marketing Officer at Woodland Residential Care Home

Thank you so much for taking the time to review our home. It is wonderful to hear how pleased you are with our team and the care your loved one is receiving at Woodland.

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Review from K O (Granddaughter of Resident) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family member of a resident, I sleep well at night knowing they are well cared for, I have nothing but positive things to say about Woodland House and all of its staff, they are all lovely and helpful, there's always a happy atmosphere and I enjoy my visits.
Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your heartfelt words and for sharing your experience of Woodland. It is wonderful to hear that you feel reassured knowing your loved one is so well cared for. We are grateful for your support, thank you.

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Review from Nina M (Daughter of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at Woodland House enough for all the care and love they've shown my Mum during her time with them. This is an excellent home and I would definitely recommend it to anyone looking for a safe and happy place for a loved one.
Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your kind words. We're so grateful for your recommendation and are delighted that your Mum has felt so cared for. Your feedback is truly appreciated.

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Review from A B (Friend of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been here since January 2025 and has settled in wonderfully. He is treated with the utmost respect and dignity. The staff are ALL fantastic and nothing is too much trouble for any of them.
Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your wonderful feedback for our team at Woodland. We're so pleased to hear that your friend has settled in well and is so respected and well cared for. Our staff truly appreciate your kind words.

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Review from Michael B (Nephew of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been to the home several times and always find the staff caring and very helpful towards us and my uncle. They treat the residents with kindness, respect and dignity. There is a selection of activities throughout the week. The menu is varied and to a high standard.
Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your kind words and for taking the time to share your experience. It's wonderful to hear that our staff have been so helpful and compassionate, and that your uncle is receiving care with such kindness, respect, and dignity. We take great pride in creating a welcoming environment with engaging activities and high-quality meals, and will be sure to pass on your appreciation to the team. Thank you again for your support.

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Review from Clare M (Daughter-in-law of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodland is a happy, welcoming home from home. We were shown around at short notice and nothing was too much trouble. Visiting my mother-in-law is a lovely experience. The staff are genuinely friendly and so kind and caring. My mother-in-law has settled in very quickly and the staff have been integral
in that. She is very impressed with the amazing food provided. Woodland is truly wonderful.
Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your wonderful review. We're so glad to hear that your mother-in-law has settled in so well and that you find Woodland to be such a warm and welcoming home. The team are certainly very special and will be delighted to read your comments, thank you.

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Review from P E (Nephew of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My uncle has been a resident at Woodland since April 2024. He was previously admitted to hospital very poorly and suffering from neglect. When he left hospital he was very frail but on his way to recovery. Since being at Woodland however, his health and general condition has improved immeasurably. He
has benefitted from eating regularly and healthily and his interaction with friendly staff and other residents has made him more sociable than any of his relatives can recall. He seems happy, well-fed, warm, clean and in very good spirits. Thank you all at Woodland.
Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for sharing such wonderful feedback for our team. We're so pleased to hear that your uncle is thriving at Woodland and that our care has made such a positive difference. Your kind words will mean so much to the team, thank you.

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Review from Valierie G (Respite Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a fall in September, I broke my leg and was not allowed to weight bare. After my husband had died I lived alone with a wonderful family but settled around the world. I needed 24-hour care and received it at Woodlands. The staff gave me a feeling of safety, my needs were always met, nothing seemed
to be too much trouble. Their friendship and humour were so good. They made me the biggest birthday cake I have ever had. I would recommend Woodland and already have.
Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for sharing your experience and for your glowing five star review for our team at Woodland. We're so glad they have been able to provide such wonderful care and companionship. Your kind words will mean so much to the team and we're delighted you enjoyed your birthday celebration. Thank you for your recommendation.

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Review from Vanessa W (Wife of Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Woodland Residential Care Home by pure serendipity. From the moment I walked in I knew this was where my husband would be care for with love and respect. I cannot praise the management and all staff enough for enabling my husband to best care anyone could expect in the last few weeks of his
life.
Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you so much for your heartfelt review, the team will be touched to read your comments. We are honoured that you chose Woodland for your husband's care. It means everything to us to know that you felt our team provided the love and respect you were looking for during such an important time. Thank you for trusting us with your husband's care.

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Review from Dilys W (Sister of Resident) published on 9 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love that my sister is so happy and settled there. When I visit the staff are all very friendly and welcoming. It runs like a well-oiled machine in there. Also lots of fun and laughter... which I think is so important for patients and staff. The food in there is fabulous and cakes are made for birthdays...
nothing is too much trouble for them. My sister feels safe and is happy... we as a family could not ask for more.
Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your wonderful feedback for the team at Woodland, they will be proud to read your kind words. It's wonderful to hear that your sister is happy and settled, and that you feel so welcomed when you visit. We're thrilled that the happy feel of the home stands out to you - it's something we value greatly for both our residents and staff. Knowing your sister feels safe and cared for, and that the little touches like the cakes make such a difference means a great deal. Thank you for your kind words.

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Review from Ann R (Friend of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting a friend who is a temporary resident of the Woodland Residential Care Home. I have made several visits to see my friend and on each occasion, I received a friendly welcome from a member of staff. I noticed how clean and tidy the home was, as was my friend's room. If I happened to be there at
tea or coffee time, I too was offered a drink, which was lovely. In addition, I witnessed how staff interacted with my friend and on every occasion, she was spoken to in a kind, warm, friendly manner, with great respect, dignity and a good measure of humour which we all appreciated. I believe that the staff are exceptional and I am curious to know how they are trained to have such a genuine empathetic approach.
Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your beautiful review, the team at Woodland will be touched to read your kind words. It's heartwarming to know that you feel so welcome and noticed the cleanliness and care provided to your friend. We're especially proud of our team's compassionate approach to everything they do and it means so much that you recognised this. Our staff are trained with a focus on empathy and person-centred care, and we're delighted that it shines through. Thank you for sharing your kind words; they mean a lot and we will be sure to share them with the home manager and her team.

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Review from Janet T (Niece of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very pleased and reassured that on my first visit to see my relative since going into the care home she was being looked after and cared for by all the staff who provide an excellent service! The care home staff also welcomed me and answered all my queries satisfactorily. The atmosphere was very
warm and welcoming also and my relative looked content and happy generally which reassured me that she was receiving the correct care with empathy and understanding.
Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for sharing your experience with us. We're delighted to hear that your first visit to see your relative at Woodland was so reassuring and it's wonderful to know that felt so supported and welcomed. Your feedback is greatly appreciated thank you.

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Review from Mark W (Son-in-law of Resident) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment you enter the home you know it’s a friendly safe place. All the staff are happy and helpful I feel as though my mother-in-law couldn’t better the care she receives. The food is amazing with a really friendly chef. Admin staff is always helpful. Look forward to visiting.
Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your five star review, the team at Woodland will be delighted to read your kind words, especially the wonderful chef!

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Review from Clive K (Son of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law had his 50th wedding anniversary here. The staff were amazing, they put on a spread that would put any hotel or pub to shame. They are truly great. Plus they invited the Mayor of St Austell for their anniversary which was a great thing for them to do.
Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your five star review for Woodland, the team certainly pull out all the stops to make these family celebrations extra special.

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Review from L W (Granddaughter of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers and staff go over and above for their residents who all seem very content. Lovely and clean and staff are kind and courteous at all times, always have a smile on their faces and are happy to help with any questions.
Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your review for Woodland, the team are certainly very special there and will be delighted to read your comments.

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Review from Debbie W (Daughter-in-law of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am just so grateful that my father-in-law is a resident of such a lovely home which is faultless in all respects. The compassion, care and respect shown to all residents and visitors is second to none. I would have no hesitation in recommending this home to families looking for somewhere for their
relatives to be cared for.
As a previous CQC registered manager within the NHS, I can honestly say that Woodland House is exemplary and if I was ever thinking of going back to work at all I would be honoured to work for this company.
Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your five star review for Woodland, the team will be absolutely delighted to read your comments and recommendation.

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Review from Diane P (Daughter of Resident) published on 4 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was welcomed to the Woodland House family in December 2023, and after three months, we feel he is settling in well and slowly adjusting to living in a care home.
The management, the team leaders, the cook and the rest of the staff have gone above and beyond to ensure Dad's needs have been met.
His room is spacious, bright and always clean with a lovely view of the enclosed safe garden.
The dining area is like a restaurant, again, with lovely views and a great varied menu every day.
We visit any time without restriction and also take Dad out regularly. We cannot thank the staff enough for the kind, caring connections they have made with Dad and us.
We viewed several care homes and are really pleased we chose Woodland House as Dad's permanent, forever home.
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Review from Patricia M (Friend of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the home is "good", seen some changes lately. The residents seem settled and happy, and have noticed more care staff recently.
The home is bright and cheerful, and it's nice the dining area is all set up like a little restaurant. The office staff are always willing to listen and all are very
polite.
Our friend's room is very nice and clean and a good size, and he seems very happy and content.
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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Woodland Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Woodland Residential Care Home is calculated as follows: ( (281 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 323 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodland Residential Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

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Emma Kent

Job Title: Registered Manager Joined: 2012

Home Manager

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Victoria Sweet

Job Title: Assistant Manager Joined: 2022

Assistant Manager

Frequently Asked Questions about Woodland Residential Care Home

What types of Care is Woodland Residential Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woodland Residential Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Woodland Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is Woodland Residential Care Home to the centre of St Austell?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodland Residential Care Home to verify any information. View our terms and conditions. Woodland Residential Care Home has an Enhanced Service - more info.