Woodland, St Austell, Cornwall
Woodland, St Austell, Cornwall
Woodland, St Austell, Cornwall

Situated on the outskirts of St Austell, this cosy home is loved and respected by the local community. Woodland cater for clients that require residential and dementia support, staff add to the family atmosphere and are a great team.

Group: Cornwall Care Ltd

Person in charge: Lisa Flowers (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 37

Rooms with ensuite WC: 8

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Woodland: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.6 Woodland has a Review Score of 7.6 (7.591)

The Review Score of 7.6 (maximum of 10) for Woodland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Woodland in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.456 for Woodland is calculated as follows: ( (34 Excellents x 5) + (15 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 57 Ratings = 4.456

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.135 Points relating to the number of positive Reviews for Woodland is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.4 Target = 0.135

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodland?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodland

  • Daughter of Resident/Service User
    2
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My mother was at the point when she needed 24-hour care.
Having worked in the hospital/care industry and knowing the care homes in the area, we chose Woodlands from start to finish. We were treated with dignity and nothing was too much trouble. Staff all pleasant, management flexible, it was the right choice for us. 5* treatment.

How likely would you be to recommend Woodland? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

All the staff are exceptional, caring and attentive to residents and family. Food is brilliant.

How likely would you be to recommend Woodland? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Good

My brother was at Woodland for over three months and despite delays in finding a more suitable home for him, the manager and staff were truly amazing. He should have been moved months before, but all the staff were so kind and caring to him and his family. The staff, from the top to the bottom were always cheerful and very professional, despite lack of support from CPN Social Services in helping to get my brother in a more suitable establishment.

How likely would you be to recommend Woodland? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My husband received excellent care at Woodland. All staff were kind, compassionate and caring. It was a stressful time for me and my family. The staff supported us all the time. When I visited I was greeted with smiles and hugs. I felt they were my extended family. Without their support I would not have coped. They went well past their remit to look after us.

How likely would you be to recommend Woodland? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone is cheerful and helpful. My mother has settled in so well from Sept 15. Her cat now stays with her which has made her very happy and we are grateful to the manager for letting this happen.

How likely would you be to recommend Woodland? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

No image found

Lisa Flowers

Job Title: Manager

Description:

Lisa Flowers has been working as the manager at Woodland since the end of 2015, having previously worked in Cornwall Care's Supported Living service as a Team Leader.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Woodland