Woodland

Woodland Road, St Austell PL25 4RA

At Woodland, the team care for people with dementia and residential needs.

The staff take the time to build loving, meaningful and supportive relationships with residents and their families, encouraging their independence and individuality.

As well as full-time care, staff also offer day care from Monday to Friday. There is a real sense of fun in the home and a great team and residents add to the lovely family atmosphere. Visitors are always welcome.

Woodland sits on the outskirts of St Austell, one of the largest towns in Cornwall. Designed all on one level for ease of access, Woodland has a comfortable communal dining room and three light, airy lounges for residents to relax in. There is also a gorgeous sensory garden, which we are very proud of, surrounded by beautiful trees and raised flowerbeds. It is quiet and enclosed, with fitted wooden handrails and benches that enable everyone a chance to enjoy some time in the sun.

The home is spacious and bright, with a team who love what they do. Woodland is one of several care homes owned and operated by Cornwall Care.

The aim at Woodland is to provide the very best care possible in a loving and dignified environment, supporting residents’ individual needs.

Group: Cornwall Care Ltd

Person in charge: Emma Kent (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 37

Rooms with ensuite WC: 8

Fees information:

All our fees are tailored dependant on the resident’s needs, which are provided through a free assessment and can be discussed on a person by person basis. We understand everyone is unique and we feel this person centred approach reflects this.

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, Woodland do not restrict visits to certain hours of the day, Woodland want this to be their home, as much as ours.

Latest Care Quality Commission* Report on Woodland: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.5 (maximum of 10) for Woodland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Woodland in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.57 for Woodland is calculated as follows: ( (61 Excellents x 5) + (24 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 93 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.905 Points relating to the number of positive Reviews for Woodland is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 3 Reviews ÷ 7.4 Target = 0.405

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Woodland has a Review Score of 8.5 (8.475) from 8 Reviews


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodland?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodland

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Our family are very grateful to all at Woodland for their exceptional care. It is so reassuring for us that Dad is treated so well.
Any queries/concerns have always been dealt with quickly and efficiently, and nothing seems too much trouble. All of the staff - management, carers, cleaners, kitchen - welcome you into the home with smiles. It has such a warm atmosphere and is definitely a home from home. Thank you for all you do!

How likely would you be to recommend Woodland? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

My mother has been a resident at Woodlands for 5 years now; the staff have supported her extremely well through some very, very challenging physical, mental and underlying social issues, and have encouraged her in every way possible.

They have exceeded their remit, as an EMA registered home, and their care, under the guidance of their management and senior staff, has kept her out of psychiatric hospital.

The home has been superb in trying to access specialist services which she has needed, and the day to day care she has received from the kind and cheerful staff has been of the best quality. The food is good and residents' tastes catered for.

The activities are varied, and there is a member of staff who coordinates these, and, bringing a friend in for a special event, the friend, who has had a lot of experience of homes, commented on how bright and friendly the atmosphere was.

My mother said, a while ago "This is my home now; I feel secure here", and that meant a lot.

How likely would you be to recommend Woodland? Extremely Likely

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Average Rating:   4.6 out of 5

My mother is in Woodland and in all the years we have been going there, we are mt with very kind and helpful care. The staff really take good care of mother and I am indebted to them.
You all deserve a medal as you are truly saints.

How likely would you be to recommend Woodland? Extremely Likely

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Average Rating:   5 out of 5

My mother was at the point when she needed 24-hour care.
Having worked in the hospital/care industry and knowing the care homes in the area, we chose Woodlands from start to finish. We were treated with dignity and nothing was too much trouble. Staff all pleasant, management flexible, it was the right choice for us. 5* treatment.

How likely would you be to recommend Woodland? Extremely Likely

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Average Rating:   3.7 out of 5

All the staff are exceptional, caring and attentive to residents and family. Food is brilliant.

How likely would you be to recommend Woodland? Extremely Likely

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Average Rating:   4.7 out of 5

My brother was at Woodland for over three months and despite delays in finding a more suitable home for him, the manager and staff were truly amazing. He should have been moved months before, but all the staff were so kind and caring to him and his family. The staff, from the top to the bottom were always cheerful and very professional, despite lack of support from CPN Social Services in helping to get my brother in a more suitable establishment.

How likely would you be to recommend Woodland? Extremely Likely

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Average Rating:   4.5 out of 5

My husband received excellent care at Woodland. All staff were kind, compassionate and caring. It was a stressful time for me and my family. The staff supported us all the time. When I visited I was greeted with smiles and hugs. I felt they were my extended family. Without their support I would not have coped. They went well past their remit to look after us.

How likely would you be to recommend Woodland? Extremely Likely

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Average Rating:   4.8 out of 5

Everyone is cheerful and helpful. My mother has settled in so well from Sept 15. Her cat now stays with her which has made her very happy and we are grateful to the manager for letting this happen.

How likely would you be to recommend Woodland? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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