Ashfield

18 Windsor Square, Exmouth EX8 1JX
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9.8 27 Reviews
  • Ashfield, Exmouth
Ashfield is a residential home situated in the beautiful seaside resort of Exmouth on the South East coast of Devon. Just on Windsor Square, Ashfield is close to the heart of Exmouth, and is a former townhouse dating back to Edwardian times.

There is a warm and friendly care team in the home 24 hours a day delivering tailored and person-centred care to each individual allowing flexibility and choice. The home is able to accommodate those who require residential care and care for those who are living with dementia.

Ashfield can offer both permanent placements and shorter respite breaks for those who may have families going on holiday or who would benefit from some TLC. Understanding that moving into a care home can be a daunting time, and an extremely hard decision to make, there is flexibility around respite stays for those who wish to try a shorter break prior to making their final decision.

There are en-suite bedrooms available and each bedroom is fully furnished and comes complete with a television. Many of the bedrooms are located overlooking a beautiful Mediterranean courtyard with some being inclusive to direct access onto the patio area.

Ashfield team are like a family and always strive to create a warm and relaxing environment. The chef provides a nutritious and varied menu suitable for all nutritional requirements and tastes. The Wellbeing Coordinator is also on hand to host a varied and engaging activity and events calendar. Whether there is a group activity taking place, more of a personal one to one activity or a bigger event like organising the annual summer fete there is something for everyone.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1200
  • Self-Funded Residential Dementia Care: £1150 – £1200
  • RESPITE Self-Funded Residential Care: £1150 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1150 – £1200

Fees are aligned to the needs of the person, so please talk to the Manager who will be able to give you a clearer idea of the cost.

These prices are only a guideline, please contact Ashfield to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ionela Manole (Nelly) (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome anytime.

Parking

  • Parking located on the side of the road.

Ashfield Reviews (27)

9.8

Ashfield has a Review Score of 9.8 (9.758) out of 10, based on 11 reviews in the last 2 years.
Over all time Ashfield has 27 reviews.

Overall Experience
  • 19
  • 7
  • 1
  • 0
  • 0
Date Published
  • 27
  • 2
  • 7
  • 11
  • 16
Reviewer Connection to Ashfield
  • 11
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from Kevin H (Son of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find all staff are very helpful; have gone above and beyond to make our mum happy and comfortable. Nothing is too much trouble. We know she is safe and given the best care she deserves; her quality of life has improved so much since she has moved to Ashfield. The staff kept us informed of everything
to do with care, and we can call our mother anytime we need too.
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Review from G H (Husband of Resident) published on 1 March 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
To the best of my knowledge, I am quite pleased and satisfied with the care and support my wife is receiving at Ashfield. Unfortunately due to the Covid-19 pandemic, I have not been able to visit my wife to go inside the care home. Only once I did visit from the outside back in November 2020 so this
is just a rough idea of my experience.
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Review from Linda S (Daughter of Resident) published on 1 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely impressed with the attention to detail and thoroughness of care my mother receives. The manager demonstrates her high standards across the board and this is reflected in the day-to-day care that is given to my mother. A true testament to Ashfield is the fact that my mother stresses how
happy she is and how wonderful the food is. I think sometimes she thinks she is in a hotel!
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Review from Anne B (Friend of Resident) published on 19 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The current day running of this home is excellent. The management and staff are very friendly and helpful. They keep in touch and keep you up to date with things. The monthly newsletter is excellent. Food fantastic and they do lots of activities with them.
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Review from M K (Daughter of Resident) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at this care home for two years. Compared with other care homes we have experienced, we have always been impressed with the high level of care given, as well as the support provided to residents to remain as independent as possible. The manager and staff are professional
yet approachable. The home feels cosy with an informal atmosphere. The catering is well planned and of excellent quality. The level of cleanliness is extremely impressive.
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Review from Margaret T (Friend of Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting my friend over the last 6 years, she came to Ashfield while I was the leader of the women's work at our Chapel, so I took it upon myself to visit her every week. I have found the home so caring and friendly. They greeted me by my name each time. My friend has been looked after so well, always
clean and tidy. The rooms are spotless and bright. They are all well fed by delicious well-balanced meals. The staff are approachable and there to listen to any problems. They contact me if they need me. Well done Ashfield.
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Review from J W (Sister of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
With two changes in management this year and high levels of staff turnover, I think they have coped amazingly well at this difficult time. Congratulations to all new and old staff for your continued hard work and care at this truly trying time. This is a big thank you to all of you. Please keep up your
good hard work which is very much appreciated.
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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Ashfield is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.758 for Ashfield is calculated as follows: ( (105 Excellents x 5) + (15 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 128 Ratings = 4.758
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashfield is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Ionela

Ionela Dumitru

Job Title: Manager Joined: 2023

I have been in health social care for 14 years and I am passionate about providing high-quality of care and making a positive impact in the life of a person during their most vulnerable times.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashfield to verify any information. View our terms and conditions. Ashfield has an Enhanced Service - more info.