Brandon House

Very friendly

Everything is fine, basic but O.K

Mum moved in to Brandon House mid August due to difficulties of continuing her care at home. Overall she has a happy stay until she passed away New Year's Eve after a slow decline, frailty and Alzheimer's dementia. She had a cozy bedroom and enjoyed participating in the many activities offered by the team especially the singing/ music sessions. The staff were kind, patient and compassionate to the whole family in those final few days.

We have visited 3 times this week 4 each time we have been welcomed and treated like long lost friends (we live miles away and cant visit often). The staff are ALWAYS friends and caring with a sense of humour. Since arriving at Brandon House my mother has regained confidence in herself anad loves all the activities provided by the staff. Her shopping trips and quiz competitions with other care homes have given her opportunities to do things she hasn't been able to do for many years.

As far all the family are concerned Mum couldn't be in a better place. All the team are very friendly/smiley and extremely caring. They all do an excellent of coping with Mum's physical needs together with handling communication issues and mood swings associated with her advancing Dementia (Alzheimer's).

They look after me very well, whenever I go out they always make sure someone is waiting to greet me when I come home. My carer always makes sure he brings me a cocoa at night and a coffee before breakfast. I am very happy here, the next best thing to being able to live on my own, which I know I cannot do.

My Nan has recently moved here and she is a new person. Her face looks brighter and I'm able to leave knowing she's going to get looked after by the brilliant staff here. Would most definitely recommend!

Since mum has been in Brandon House she has improved dramatically. Happy, and laughing but mostly her mobility has greatly improved as she is given time and support by the staff. All the staff are approachable and they interact with the residents well. We as a family are extremely happy with Brandon House.

Brandon House, what a fantastic facility, my mother came here needing quality care and that's what she gets and more! The environment is very bright, warm, homely and welcoming. The staff are ever present, friendly and efficient. The food is top notch and plentiful. Every day there are activities which all the residents can participate in. All in all my mother has settled in very well and is definitely enjoying life.

My mother moved to Brandon House in January. Her transformation over the past 6 weeks has been remarkable. She is happy and content due to the love, care, support and comfort that staff at the home provide. The management team and staff are very welcoming to all family members. Any concerns are discussed and resolved immediately. My mother is now more mobile than she has been in months since moving to Brandon House. Staff ensure my mother is kept clean and tidy. She is spoken to with the utmost respect and encouraged to join in with activities. I would recommend Brandon House to anyone looking for a residential placement.

Brandon House have been lifesavers for my wife as she had to put her parents in respite because she hurt her back and couldn't cope. They took all the stress out of our lives by being so great to my in-laws, mother-in-law has dementia and she settled straight away, couldn't believe it. I just want to recommend Brandon House to anyone struggling being a carer because they are fab.

I don't know what I would have done if it wasn't for all the staff at Brandon House. I care for my parents and I injured myself and had to place them in respite, I was so worried and upset that I had to do this but I needn't have been. My parents were greeted like old friends from everyone there, and I can visit and take them on day trips anytime I want, I also get a coffee and a cheeky biscuit as well. It's like visiting a huge family and my mum is so happy there that she wants to stay. I give all the staff praise and thanks for making my life so much better, easier and happier. Thank you thank you thank you.

They are extremely friendly, very caring and attentive to the resident's needs, an absolute credit to their profession. Mum loves living at Brandon House. It's a real home from home. Beautiful place, beautiful atmosphere, beautiful people. Thank you all so much for what you do.

My friend is cared for in a friendly, kind, professional way. Her room is spacious, light and has every facility she could wish for.

My wife has Alzheimer's and I get little feedback from her that is reliable but from regular visits, I find the staff very friendly and caring. Much care is taken with the very varying and difficult needs of the residents.

My mother was unusually unreceptive to me. When I raised this with the caregivers that morning, she agreed with me that she was being "out of character and reassured me that she'd eaten well but was obviously still unwell due to a very recent attack of shingles. All staff are usually very welcoming and willing to discuss any concerns. Brandon House is in all areas I have seen to be clean, bright and well decorated, including for yearly events, e.g., Christmas, etc.

Overall, this is a warm friendly atmosphere and my mother feels well looked after.

Lovely property with gardens back and front providing quiet and safe outdoor space for residents, the atmosphere is always relaxed and friendly. Lots of effort by staff to provide stimulating activities morning and afternoons. My mother's quality of life has improved since she has become a resident. We have peace of mind knowing she is being so well cared for.

Mum moved to Brandon Care two years ago, she is very happy there. Mum has Alzheimer’s and can have some very difficult and challenging days, but the staff are very well trained, compassionate and understand how to help her. The staff are amazing with her and she is very well looked after and cared for. I cannot fault the standard of care she receives. The staff always take time to talk to and reassure us if we are concerned about her, especially if she’s having a bad day and will phone us back with an update. They always make birthdays and seasonal occasions special, mum loves her personally designed birthday cake made by the amazing staff.

My father moved into Brandon House a couple of months ago, due to being diagnosed with Dementia a few years ago. On arriving at Brandon House all the staff were very professional and welcoming to myself and my father. We were shown to my fathers room which is beautifully decorated and bright. Staff were very kind and introduced themselves to father and myself. Now three months later my father is happy and looks well, this is due to the excellent care that he is receiving from the staff that take care of him every day. It is a pleasure to go to see my father and feel welcome every time I visit and know that he is safe. As for the management never is too much for them and any queries I have, they are dealt with in a professional manner always.