Bluebell House Care Home

47 Atlantic Way, Westward Ho!, Bideford EX39 1JD
Review Us
9.6 47 Reviews
  • Bluebell House Care Home, Bideford
Bluebell House Care Home is one of a group of ten Residential Care Homes owned and operated by the Stonehaven (Healthcare) Group in Devon and Cornwall. As with all homes in the group each Resident enjoys a very high standard of care in a 'home and family' focused environment.

Bluebell House offers 25 bedrooms (mostly single) where elderly people, elderly people with physical disability and elderly people with dementia, are expertly cared for.

There is a dedicated and highly trained Care Team whose compassion and skill make Donnington House a real HOME where frequent recommendation and positive feedback are regularly enjoyed.

Carers understand that for many the prospect of a move to a Residential Home can be a daunting one. To help dispel any concerns, carers offer free a 'Familiarisation Day' to prospective residents (so long as capacity allows) - where a prospective resident may spend a day at the home with a family member or friend.

It is the desire to ensure that all who come into contact with Bluebell House leave with an overwhelmingly positive impression of the home.

Come along and see for yourselves. You will always be most welcome.

Show Bluebell House Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £850
  • Self-Funded Residential Dementia Care: from £850
  • RESPITE Self-Funded Residential Care: from £850
  • RESPITE Self-Funded Residential Dementia Care: from £850

These prices are only a guideline, please contact Bluebell House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kathryn Southouse (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)

Visiting

  • From 10.30 am - 10.00pm

Parking

  • Parking in front of house in car park

Bluebell House Care Home Reviews (47)

Total of 47, showing 1-20
9.6

Bluebell House Care Home has a Review Score of 9.6 (9.646) out of 10, based on 16 reviews in the last 2 years. Over all time Bluebell House Care Home has 47 reviews.

Overall Experience

  • 27
  • 18
  • 1
  • 0
  • 1

Date Published

47
5
6
16
31

Review from J W (Daughter of Resident) published on 30 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited my mum with my brother last week and thought how lovely it was to see all the artwork displayed a round her day room that the residents had been involved with.
It was a sea theme. We could see how much time and effort have been put into these wonderful creations.
We also visited
on Bluebell house family day.
And it was lovely to hear the residence choir singing.
We could see a lot of hard work had gone into this wonderful day.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Thank you so much for taking the time to publish this really lovely 5 / 5 Star rating of your experience with our Bluebell House Care Home in Westward Ho! North Devon. We have a fantastic care team at Bluebell House (and Primrose House next door) - whenever I visit, they have created something new and wonderful both for and most importantly, with our residents. Thank you for your kind words recognising their efforts! Kindest regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Daughter of Resident) published on 14 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We placed Dad at Bluebell after a diagnosis of Alzheimer's and he needed 24 hour care after various hospital stays for falls and illnesses, and he has been there a year now. Despite his decline he seems very content there and has a lovely room with fantastic sea views. The staff are wonderful & I can't
praise them all enough! They gently encourage him to engage in activities and he is very much cared for in a kind and empathic way. He has made some friends & says he is looked after well (he thinks he is staying at a hotel!) he really enjoys the activities and loves the food!
After feeling so guilty at placing him we soon realised he was in the best place for him to be well taken care of, and we highly recommend Bluebell if you are in the same position as we were.
Thank you to all the Carers, management, cleaners and other staff there who are helping make dads final years the best they can be.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good afternoon AL. Thank you so much for taking the time to post this review. It's really lovely to read about your Dad's journey at Bluebell House - that he seems very content and that he has made friends. Thank you for highlighting the amazing work of our care team - all of them - front of house and back. And thank for for detailing your own experience - the guilt that many people feel towards having their loved ones move into a residential care setting - and the subsequent realisation that in almost all cases it is the best option to enable loved ones to be well cared for and supported to live as full and active a life as they can. Kindest regards, Nathan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann B (Daughter of Resident) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the third year running Bluebell House held its family day last Saturday 28th June. What a great event! The range of activities, events and entertainment on the day were exceptional and the day was so enjoyed by the residents and their families and friends. The hard work both in the preparation
and planning and on the day by the staff was phenomenal and a heartfelt thank you does not seem enough for the gratitude felt by those attending

Reply from Nathan Stone, Director. at Bluebell House Care Home

Hello Ann B. Thank you so much for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Bluebell House in Westward Ho! North Devon. We've had a few really lovely reviews come through today, plus I've seen pictures and the newsletter from the day, and what a fantastic event it was. As you say, it took a great deal of organising and effort from our care team and residents but is made all the better when we get such great support from family and friends of residents who come along and make it such a special day for everybody. A joint effort and everybody's support is greatly appreciated. Kindest regards, Nathan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan L (Daughter of Resident) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Bluebell for an amazing day yesterday. A very well organised event which everyone enjoyed. In particular I would like to thank the Activities Manager and the team for working with Mum over the past few months to give her the confidence to sing a solo song. A truly special moment. Singing
has also given Mum the confidence to join in other activities too. I'm always made to feel welcome at Bluebell and Mum is very happy and settled there. Thank you for all that you do.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good morning Susan L. Thank you so much for leaving this really lovely review of your experience with our Care Team and Care Home at Bluebell House in Westward Ho! North Devon. It's really lovely to read that you mum has grown in confidence, and to such an extent as to sing a solo song in front of a group of people - some of whom she may not have known (a care home open day with lots of visitors etc). We have a really special team at Bluebell (and Primrose House next door) with so much going on and such a friendly / family atmosphere. Kindest regards, Nathan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith H (Daughter of Resident) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Bluebell House for three years this September, and in that time the care has always been extremely good. The staff show endless patience and care, even when mum is being uncooperative. There are plenty of opporttunities for her to participate in numerous activities, some of which mum
enjoys! Mum's dementia is advancing but she is obviously happy and settled, and I am always grateful for the care and support that everyone at Bluebell House gives to mum and to me.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Hello Judith H. Thank you so much for taking the time to leave this detailed and glowing review of your experience with our Care Team and Care Home at Bluebell House in Westward Ho! North Devon. It's really lovely to read that your mum has been settled and happy at Bluebell House for the past 3 years and that she participates in a number of the activities. We have an amazing leadership team at Bluebell House and the team that they lead / that supports them is equally so. There is always either something exciting happening or being planned - so much creativity and energy - with tremendous input from the residents, care team and, importantly, family and friends of our residents. Thank you again for this feedback - I know Kathy and her team will really appreciate it. Kindest regards, Nathan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emily G (Granddaughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased with the care my grandma has received during her time at Bluebell House Care Home. The staff are always very attentive to her needs and she feels safe and secure there. The activities coordinator does a marvellous job and works really hard to engage all residents, including my grandma
(which is not always easy)! To ensure she is not spending too much time on her own.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good afternoon Emily. Thank you for this really positive feedback relating to your experience and importantly, that of your grandma at our Bluebell House Residential Care Home in Westward Ho! North Devon. It's lovely to read that you are really pleased with the care that your grandma has received, that our care team are always attentive to her needs and that she feels safe and secure. Thank you for highlighting the fantastic work of the activities coordinator - that is, indeed, a very challenging role where a great deal of motivation, energy and perseverance is required - but is also hugely rewarding to everybody on the team - residents and carers alike - who all benefit. I note the three stars for cleanliness, that's a bit lower than we would like - please do talk to the care home manager if you have any particular concerns. Thank you again for this positive feedback, kindest regards, Nathan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ellen T (Granddaughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit my grandma and the nurses there were very attentive and took great care of her. I live overseas and was happy to see that she's living in a nice place with kind people. Thank you to everyone who's been helping my grandma over the years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne T (Daughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was placed into Bluebell House Care Home following a hospital admission.
After much soul searching, as a family, we decided it was in Dad's best interest to remain as a resident at Bluebell, self-funding (whilst he can).
I'm very happy to report we made the right decision, Dad is thriving.
Thanks
to the activities coordinator, Dad is happily involved in all things sociable, especially the choir where you would have found him proudly taking lead vocals at the family fun day.
I would also like to give a shoutout to the manager who I find to be very personable, approachable and efficient.
I would like to give a thank you to all carers, cleaners, cooks the odd-job man who Dad seems to have taken a shine to.
I pray Dad can continue going from strength to strength in your care.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good afternoon Joanne. Thank you so much for taking the time to leave this really lovely and glowing review of your experience with our care team and care home at Bluebell House in Westward Ho! North Devon. It was lovely to read about your dad, how he is 'thriving', how happy he is and how he has taken such an important (leading) role in the Bluebell House choir! Thank you for recognising all of our team members and the important role they all play in supporting our residents and being 'part of the family' at Bluebell House. Kindest regards, Nathan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son-in-law of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We very much enjoyed attending the Family Fun Day. It was lovely to celebrate the 100th birthday of one of the residents. We appreciated the thought and care that had been put into making it a memorable day for him. As family, we are heartened to see how much my mother-in-law enjoyed the programme of
events - especially the musical items.
A big thank you to one particular member of staff who organised the Fun Day and all those who ably supported her in putting on the day. It was indeed fun!
We have also appreciated the patient way my mother-in-law is gently encouraged to engage with other residents through the activities put on week by week. A big highlight earlier this year has been the change of room so that she now has a glorious view of the sea and coast that she loves and knows so well. It is also noticeable on recent trips that the intrusive sound of the call alarms seems to have been reduced, making for a calmer atmosphere in the home.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Hello. Thank you so much for taking the time to leave this very detailed and very positive review of your experience with our care team and care home at Bluebell House. Yes, we've had lots and lots of really positive feedback about the Family Fun Day/100th Birthday celebrations. The care teams at Bluebell House and another home (next door) work really hard and certainly know how to put on an event! It's lovely to read how happy your mother-in-law is at Bluebell House and how she is encouraged to join in and enjoy events. And yes, the upgraded call bell system is indeed far far better, far more homely and relaxed whilst residents are still, of course, able to summon assistance just as before. Thank you again for your kind words - I know our care teams will really appreciate them. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia C (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly. My dad has been with them 2 years now. The food has got much better, as my dad does like his food.
He has a room with a view to the sea and enjoys sitting looking out. He provides the quizzes when asked for the residents, although does find it hard to write now. Due to
his spinal condition he finds it uncomfortable spending time in the lounge therefore does not meet as many people as he wishes. It is a shame there are a lack of volunteer people who come round and spend time with the residents as stimulation is a real must and the staff don't have the time, although they are excellent, they have all the residents to care for. It is a very caring home.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Hello. Thank you for taking the time to post this really lovely feedback relating to your experience with our care team and care home at Bluebell House. It's lovely to read that our care team are very friendly. We've just completed a thorough upgrade of the food provision at Bluebell House where we have engaged with an industry expert provider. We are seeing fantastic results with more residents coming to the dining room for their meals, residents eating more and a general lift in mental and physical wellness. Bluebell has an activity coordinator and extensive activities schedule. We welcome volunteers and encourage them where possible - though any such individuals would need to have an enhanced CRB check and sign a Volunteer Contract. Thank you again for your kind feedback and it's lovely to read that your dad enjoys his sea views and the food. And our thanks to him for providing the quizzes for residents' activities. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane M (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Bluebell House for nearly 4 years and during all that time she has received outstanding care and support.
I have seen Mum blossom over the years and she is very happy to be in Bluebell House.
I am so grateful to all the staff - thank you so much.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good afternoon. Thank you for taking the time to leave this lovey 5/ 5Star feedback relating to your experience, and that of your mum, with our care team and care home at Bluebell House. It's lovely to read that in the four years that your mum has been living at Bluebell House she has received outstanding care and support. It's especially lovely to read that you have seen your mum blossom over the years and that she is very happy. Your kind words will be greatly appreciated by the manager and her team - thank you again for them. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter R (Power of Attorney of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very happy with the care provided by Bluebell for the resident and so has he.
I am also very pleased with the improvements that have been made recently both inside of the home
and outside in the gardens.
Also it is great that the annual fun day this year is centred on his 100th
year and he is very pleased to know that his life is being highlighted and celebrated - thank you to one member of staff in particular for your efforts!
He has been with Bluebell now for nearly 6 years and has been very happy and content.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Hello. Thank you for taking the time to leave this really positive 5/5 Star review of your experience with our care team and care home at Bluebell House. It's really lovely to read that our resident, for whom you are POA, is so happy at the home. Yes, I know an awful lot of work, thought and planning has gone into celebrating his 100th Birthday later this year - he's going to be spoilt rotten! Yes, the gardens have been transformed, amazing work from our maintenance man! The addition of the lift to the second floor, and the improvements that this has made to the entrance hallway are, indeed, amazing, better than we had even thought they would be in fact! Thank you again for your kind feedback, I know the manager and her team will really appreciate it. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina P (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebelle House has some great staff with caring and conscientious empathy with their residents. They do their upmost to enhance the lives of all the residents with a great activity schedule. Since my mum went into the care home, they have treated her wonderfully and kept me informed of how she's doing.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good afternoon. Thank you so much for taking the time to leave this really lovely 5/5 star review of your experience, and that of your mum, with our care team and care home at Bluebell House. It's really lovely to read that we have great staff who are caring and empathetic towards the residents in their care. Thank you for noting the extensive activity schedule, I know the manager and her whole team put an enormous amount of effort into it. It's lovely to read that your mum is being treated wonderfully and that you are being kept informed as to her well-being. Thank you again for this really generous feedback. Kindest regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lyn K (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum continues to go from strength to strength with the care and support of the team at Bluebell House. There is always something happening and one staff member in particular works tirelessly to ensure all residents are involved in activities that bring joy and purpose to their days. In addition, another
staff member has been working hard to find appealing food options to increase Mum's variety of food choices too.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good morning. Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Bluebell House in Westward Ho!, North Devon. It's lovely to read that your mum is doing so well. Thank you for highlighting the work of our dedicated care team members - I have to agree - we have a great team and the activities schedule is, well, fantastic - there is always a new idea, new event, new activity taking place or being planned. Lovely to read that we are also working hard to meet your mum's food preferences. Thank you again for this kind and insightful feedback. Nathan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F K (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Bluebell for several years now. The team are exceptional- so dedicated and caring. There is a wide range of activities for residents to get involved with, and there are trips out, most recently a drive around the local area to enjoy the pretty Christmas lights. The manager
is very effective, and if I have concerns, they are addressed very speedily. Better food would be a major step.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good afternoon. Thank you for your kind words with regard to your experience and that of your mother with our care team and care home at Bluebell House Residential Care Home in Westward Ho! North Devon. It's lovely to read that you feel the care team are exceptional and that you appreciate the wide range of activities and trips out that are arranged for our residents. I note, also, of course, your comment about food. I am surprised by this as we hold regular food surveys based upon quality and options, and the feedback is always really positive. Kathy will contact you in order to discuss your concerns in more detail. Again, thank you for this feedback, Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vaughan T (Son of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Most staff are caring and helpful, however, there are issues that are disappointing.
Mum pays c£1500 per week privately, serious mobility issues, we have been told she has dementia and is very confused and has entered EOL Phase. She has to privately fund her own wheelchair £25/wk, which is disappointing.
She has contracted several contagious illnesses and been hospitalised twice, once with pneumonia, during her 2 years at Bluebell. A staff member advised they have to work when they are sick as they otherwise don't get paid, which seems outrageous in a care home environment.
I am 3 hours away and it is difficult for me to visit, but I try to call most days. I estimate that 2 of 3 attempts to call the phone is not answered (50% during the week, 75% at weekends). It is frustrating as, when I do get through, Mum is often asleep, given her condition, so there are few chances to speak. She says she is very lonely, I think she receives personal care, food, but would benefit from more company.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good morning Vaughan T. Thank you for this feedback. I know we have corresponded previously with regards to the funding of your mother's care and your refusal to acknowledge receipt of the care home contract and fee rate that was agreed with you upon placing your mum at the home. I only have limited words with which to reply here. In brief - your mum is paying £1,387.37 pw. Specialist equipment not supplied by NHS / OT's does incure an extra cost which has to go on the care fee. Pneumonia is, sadly, a common illness - especially in the elderly. Your mum had Covid once towards the end of the pandemic - she did not require hospitalisation. All team members are paid sick pay and should not work if unwell. We have a very active activities schedule in Bluebell House. I'm sorry about the phone not being answered. Mostly, of course, I'm sorry to learn that your mum has entered an EOL stage. I know our team will continue to ensure she is well cared for. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathy W (Regular Volunteer) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit once a month with my Pat dog, and we are always made so welcome both by the staff and the residents.
Such a lovely location with amazing views and is always neat and tidy. Always some activity taking place to engage the residents, and the smile on their faces when they meet my dog makes it
all worthwhile.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good afternoon Kathy. Firstly, thank you for visiting Bluebell House with your PAT dog. The service that you kindly provide is so important to care home residents - we wish there were more people like you doing this! Secondly, thank you for your kind words relating to our care team and care home at Bluebell House. It's lovely to read that you are made so welcome by our care team and residents, that the home is always neat and tidy and that our residents are always engaged in an activity. Thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris B (Son of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied for my mother to be staying here. We don't visit too often and she hasn't recognised me now for a few years. It's a pity dogs are no longer allowed to visit because this was the only thing that made her smile and appear happy.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good afternoon Chris, thank you for this positive feedback relating to your experience with our care team and care home at Bluebell House in Westward Ho! North Devon. I note your comment about visiting dogs - I know we had to restrict dogs visiting through Covid but most restrictions have now been lifted. We have a manager's meeting tomorrow and we will discuss this issue - please check with Bluebell House before your next visit as the policy may have been updated by then. Thank you again for this feedback. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony W (Son of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class experience! Family open day with food, drinks and entertainment! Very well organised and with a lot of effort from the staff. Also a big thank you to two staff members in particular, for all they did!

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good afternoon Tony, thank you for this really kind and positive feedback relating to our care team and care home at Bluebell House in Westward Ho, North Devon. Yes, the open day (totally the idea of the care team and totally as a result of their hard work and creativity) was a fantastic success - what a great event to put on and coordinate. So many people gave up their time and energy to make this a success - so much goodwill - amazing! Thank you for recognising this by posting this review. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy B (Daughter of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and well-skilled, and the management is extremely good and leads well. My mum has been in Bluebell for 13 months, and her health has improved. Activities are super, and Mum is always involved. The staff have a great sense of humour, which Mum loves. Any problems were easily solved,
and everything to help Mum recover after a fall had been done. As a family, we can not thank them enough. Mum has always been there for lots of people besides her own family and now has really good care. Thank you to each and everyone at Bluebell House; you are all very much appreciated.

Reply from Nathan Stone, Director at Bluebell House Care Home

Hello Mandy, thank you for taking the time to leave this really positive review of your experience with our care team and care home at Bluebell House. It's lovely to read that your mum's health has improved in the 13 months that she has been living at Bluebell House. Thank you, in particular, for highlighting how important each of our care team members is when it comes to looking after your mum. We are very fortunate and do have a fantastic group of people working at Bluebell House - whenever I visit, I am always moved by the pride that they have in their homes and their absolute focus on the well-being of every person in their care. Thank you again for this kind feedback. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Bluebell House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.646 for Bluebell House Care Home is calculated as follows: ( (146 Excellents x 5) + (28 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 189 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bluebell House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (3)

Meet the Team (1)

Kathy

Kathy Southouse

Job Title: Care Manager

Joined: 2019

I came to Bluebell in 2019 as Deputy Manager and then in 2020 became the Registered Manager of Bluebell House. It is a wonderful home and is a home with a heart. Our residents are our family members.

Frequently Asked Questions about Bluebell House Care Home

What types of Care is Bluebell House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bluebell House Care Home have?

There are 30 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Bluebell House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Bluebell House Care Home to the centre of Bideford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bluebell House Care Home to verify any information. View our terms and conditions. Bluebell House Care Home has an Enhanced Service - more info.