47 Atlantic Way, Westward Ho!, Bideford EX39 1JD
Donnington House Care Home is one of a group of six Residential Care Homes owned and operated by the Stonehaven (Healthcare) Group in Devon and Cornwall. As with all homes in the group each Resident enjoys a very high standard of care in a 'home and family' focused environment.
Donnington House offers 25 bedrooms (mostly single) where elderly people, elderly people with physical disability and elderly people with dementia, are expertly cared for.
There is a dedicated and highly trained Care Team whose compassion and skill make Donnington House a real HOME where frequent recommendation and positive feedback are regularly enjoyed.
Carers understand that for many the prospect of a move to a Residential Home can be a daunting one. To help dispel any concerns, carers offer free a 'Familiarisation Day' to prospective residents (so long as capacity allows) - where a prospective resident may spend a day at the home with a family member or friend.
It is the desire to ensure that all who come into contact with Donnington House leave with an overwhelmingly positive impression of the home.
Come along and see for yourselves. You will always be most welcome.
Group: Stonehaven Care Group
Person in charge: Fiona Searle (Acting Manager)
Local Authority / Social Services: Devon County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 30
Shared Rooms: 3
Rooms with ensuite WC: 10
Weekly Charges Guide: Personal Care Single £550 – £750 , Personal Care Shared (per person) £400 – £525 (These prices are only a guideline, please contact Donnington House Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Visiting:
From 10.30 am - 10.00pm
Parking:
Parking in front of house in car park
Latest Care Quality Commission* Report on Donnington House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.6 (maximum of 10) for Donnington House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Donnington House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.642 for Donnington House Care Home is calculated as follows: ( (61 Excellents x 5) + (34 Goods x 4) ) ÷ 95 Ratings = 4.642
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.917 Points relating to the number of positive Reviews for Donnington House Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 3 Reviews ÷ 7.2 Target = 0.417
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Donnington House Care Home has a Review Score of 8.6 (8.559) from 8 Reviews
Review submitted from a Postal Card by S F (Daughter of Resident) on Friday 16 March 2018. Relates to February 2018.
The staff did everything possible to help dad settle in and feel at home. The day room is light and airy and homely unlike other residential homes I have visited and there is always something going on. Staff are extremely friendly and caring towards residents and guests.
How likely would you be to recommend Donnington House Care Home? Likely
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Nathan Stone, Director at Donnington House Care Home responded to this review on 16 Mar 2018:
Many thanks for taking the time to post this review of your experience with our Care Team and Care Home at Donnington House in Westward Ho! North Devon. It's great to hear how helpful the care team have been and that your Dad has settled in well. It's always nice when our care teams get such positive public recognition as this for their hard work, so thank you again.
Review submitted from a Postal Card by Harold S (Resident) on Tuesday 9 January 2018. Relates to December 2017.
Excellent all round. I would like to see "soft and crisp roast potatoes" otherwise food excellent.
Chef very keen to please - what a job with us all different!
How likely would you be to recommend Donnington House Care Home? Extremely Likely
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Nathan Stone, Director at Donnington House Care Home responded to this review on 09 Jan 2018:
Good morning Harold. Thank you for taking the time to write and publish this review of your experience living at our Care Home Donnington House in Westward Ho! It's always great to have reviews from our residents. I'll drop the manager a message now about the soft and crisp roast potatoes! Kindest regards, Nathan.
Review submitted from a Postal Card by V R (Friend of Resident) on Friday 10 November 2017. Relates to November 2017.
Visiting yesterday, I found the staff very helpful and friendly and are so good at caring for my friend. There was a music activity in the lounge and plenty of help available. When we returned we were given tea although we hadn't asked for it. So the atmosphere is happy and the staff excellent.
How likely would you be to recommend Donnington House Care Home? Extremely Likely
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Nathan Stone, Director at Donnington House Care Home responded to this review on 13 Nov 2017:
Good morning V.R. Thank you for taking the time to write and publish this review of your experience of our Donnington House Care Team and Care Home in Westward Ho! It's always really nice to receive positive feedback such as this and it really makes a difference to our Care Teams whose hard work so often goes without the acknowledgement that it rightly deserves. Again, thank you for taking the time to offer this acknowledgement. We're all really pleased that you and your friend are happy with the service being provided.
Review submitted from a Postal Card by Geoff A (Son of Resident) on Tuesday 26 January 2016. Relates to January 2016.
Very friendly staff, homely environment. Staff very attentive very well run. Managed brilliantly, nothing is too much trouble. Regular activities and singers entertaining.
How likely would you be to recommend Donnington House Care Home? Extremely Likely
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Nathan Stone, Director at Donnington House Care Home responded to this review on 26 Jan 2016:
Hello Geoff. Many thanks for having taken the time to write and post this glowing review. We're all delighted that you rate Donnington House so highly - your comments clearly offer great praise to our care and management team. Very much appreciated.
Review submitted from a Postal Card by Cedric S (Husband of Resident) on Tuesday 26 January 2016. Relates to January 2016.
Staff very helpful and caring. Meals are very good. Home is run efficiently. Happy and homely atmosphere.
How likely would you be to recommend Donnington House Care Home? Extremely Likely
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Nathan Stone, Director at Donnington House Care Home responded to this review on 26 Jan 2016:
Hello Cedric. Many thanks for having taken the time to write and post this review. It's always great to receive good feedback and really nice for our care teams to receive this public recognition for their hard work. We're delighted that you and your wife are happy with the service being provided at Donnington House. Happy and homely atmospheres are what we're after.
Review submitted from a Postal Card by Brian S (Son-in-law of Resident) on Wednesday 20 January 2016. Relates to January 2016.
Very friendly and tidy home with very good staff.
How likely would you be to recommend Donnington House Care Home? Extremely Likely
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Nathan Stone, Director at Donnington House Care Home responded to this review on 25 Jan 2016:
Hello Brian. Thank you for taking the time to write and submit this review in relation to your experiences at Donnington House. It's always nice to see so many 'Excellent' ratings - especially when they relate to our care team members.
Review submitted from a Postal Card by Jennifer S (Daughter of Resident) on Wednesday 20 January 2016. Relates to January 2016.
I enjoy going to the home to see my dad. Everyone is very pleasant. It's not nice to see dad with dementia, but I do know he is being well cared for.
How likely would you be to recommend Donnington House Care Home? Extremely Likely
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Nathan Stone, Director at Donnington House Care Home responded to this review on 25 Jan 2016:
Hello Jennifer. Many thanks for having taken the time to write and post this lovely review of your experiences with Donnington House. It's great to hear that you enjoy visiting your Dad at Donnington and that the care team are rated so highly by you.
Review submitted from a Postal Card by Mary M (Friend of Resident) on Thursday 5 November 2015.
The staff are extremely helpful and considerate. I would have no hesitation to put any relative of mine into Donnington.
How likely would you be to recommend Donnington House Care Home? Extremely Likely
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Nathan Stone, Director at Donnington House Care Home responded to this review on 05 Nov 2015:
Hello Mary M. Thank you for having taken the time to submit a review for Donnington House. We're all really pleased that your experience of Donnington is of a positive enough nature to leave you feeling confident to recommend to a relative should they need the care services provided. It's always great for the care teams to receive such public recognition as this.
February 2018
There are currently no Care Home Idol entrants who have performed at Donnington House Care Home