Donnington House Care Home

47 Atlantic Way, Westward Ho!, Bideford EX39 1JD

Donnington House Care Home, Bideford, Devon
Donnington House Care Home, Bideford, Devon
Donnington House Care Home, Bideford, Devon

Donnington House Care Home is one of a group of six Residential Care Homes owned and operated by the Stonehaven (Healthcare) Group in Devon and Cornwall. As with all homes in the group each Resident enjoys a very high standard of care in a 'home and family' focused environment.

Donnington House offers 25 bedrooms (mostly single) where elderly people, elderly people with physical disability and elderly people with dementia, are expertly cared for.

There is a dedicated and highly trained Care Team whose compassion and skill make Donnington House a real HOME where frequent recommendation and positive feedback are regularly enjoyed.

Carers understand that for many the prospect of a move to a Residential Home can be a daunting one. To help dispel any concerns, carers offer free a 'Familiarisation Day' to prospective residents (so long as capacity allows) - where a prospective resident may spend a day at the home with a family member or friend.

It is the desire to ensure that all who come into contact with Donnington House leave with an overwhelmingly positive impression of the home.

Come along and see for yourselves. You will always be most welcome.

Group: Stonehaven Care Group

Person in charge: Mary Horsfield (Registered Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 30

Shared Rooms: 3

Rooms with ensuite WC: 10

Weekly Charges Guide: Personal Care Single £450 – £750 , Personal Care Shared (per person) £325 – £425 (These prices are only a guideline, please contact Donnington House Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Donnington House Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

From 10.30 am - 10.00pm

Parking:

Parking in front of house in car park

Latest Care Quality Commission* Report on Donnington House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

7 Bed Vacancies

posted 30 Oct 2017

1 EMI Dementia beds 6 residential beds at present

Reviews

7.9 Donnington House Care Home has a Review Score of 7.9 (7.861)

The Review Score of 7.9 (maximum of 10) for Donnington House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Donnington House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.722 for Donnington House Care Home is calculated as follows: ( (52 Excellents x 5) + (20 Goods x 4) ) ÷ 72 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.139 Points relating to the number of positive Reviews for Donnington House Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.2 Target = 0.139

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Donnington House Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Donnington House Care Home

  • Friend of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Visiting yesterday, I found the staff very helpful and friendly and are so good at caring for my friend. There was a music activity in the lounge and plenty of help available. When we returned we were given tea although we hadn't asked for it. So the atmosphere is happy and the staff excellent.

How likely would you be to recommend Donnington House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nathan Stone, Director at Donnington House Care Home responded to this review on 13 Nov 2017:

Good morning V.R. Thank you for taking the time to write and publish this review of your experience of our Donnington House Care Team and Care Home in Westward Ho! It's always really nice to receive positive feedback such as this and it really makes a difference to our Care Teams whose hard work so often goes without the acknowledgement that it rightly deserves. Again, thank you for taking the time to offer this acknowledgement. We're all really pleased that you and your friend are happy with the service being provided.

Very friendly staff, homely environment. Staff very attentive very well run. Managed brilliantly, nothing is too much trouble. Regular activities and singers entertaining.

How likely would you be to recommend Donnington House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nathan Stone, Director at Donnington House Care Home responded to this review on 26 Jan 2016:

Hello Geoff. Many thanks for having taken the time to write and post this glowing review. We're all delighted that you rate Donnington House so highly - your comments clearly offer great praise to our care and management team. Very much appreciated.

Staff very helpful and caring. Meals are very good. Home is run efficiently. Happy and homely atmosphere.

How likely would you be to recommend Donnington House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nathan Stone, Director at Donnington House Care Home responded to this review on 26 Jan 2016:

Hello Cedric. Many thanks for having taken the time to write and post this review. It's always great to receive good feedback and really nice for our care teams to receive this public recognition for their hard work. We're delighted that you and your wife are happy with the service being provided at Donnington House. Happy and homely atmospheres are what we're after.

Very friendly and tidy home with very good staff.

How likely would you be to recommend Donnington House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Donnington House Care Home responded to this review on 25 Jan 2016:

Hello Brian. Thank you for taking the time to write and submit this review in relation to your experiences at Donnington House. It's always nice to see so many 'Excellent' ratings - especially when they relate to our care team members.

I enjoy going to the home to see my dad. Everyone is very pleasant. It's not nice to see dad with dementia, but I do know he is being well cared for.

How likely would you be to recommend Donnington House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Donnington House Care Home responded to this review on 25 Jan 2016:

Hello Jennifer. Many thanks for having taken the time to write and post this lovely review of your experiences with Donnington House. It's great to hear that you enjoy visiting your Dad at Donnington and that the care team are rated so highly by you.

The staff are extremely helpful and considerate. I would have no hesitation to put any relative of mine into Donnington.

How likely would you be to recommend Donnington House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nathan Stone, Director at Donnington House Care Home responded to this review on 05 Nov 2015:

Hello Mary M. Thank you for having taken the time to submit a review for Donnington House. We're all really pleased that your experience of Donnington is of a positive enough nature to leave you feeling confident to recommend to a relative should they need the care services provided. It's always great for the care teams to receive such public recognition as this.

Submit a Review for Donnington House Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Donnington House Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Donnington House Care Home