Bluebell House Care Home

47 Atlantic Way, Westward Ho!, Bideford EX39 1JD
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9.8 48 Reviews
  • Bluebell House Care Home, Bideford
Bluebell House Care Home is one of a group of ten Residential Care Homes owned and operated by the Stonehaven (Healthcare) Group in Devon and Cornwall. As with all homes in the group each Resident enjoys a very high standard of care in a 'home and family' focused environment.

Bluebell House offers 25 bedrooms (mostly single) where elderly people, elderly people with physical disability and elderly people with dementia, are expertly cared for.

There is a dedicated and highly trained Care Team whose compassion and skill make Donnington House a real HOME where frequent recommendation and positive feedback are regularly enjoyed.

Carers understand that for many the prospect of a move to a Residential Home can be a daunting one. To help dispel any concerns, carers offer free a 'Familiarisation Day' to prospective residents (so long as capacity allows) - where a prospective resident may spend a day at the home with a family member or friend.

It is the desire to ensure that all who come into contact with Bluebell House leave with an overwhelmingly positive impression of the home.

Come along and see for yourselves. You will always be most welcome.
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Care Provided by Bluebell House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £950
  • Self-Funded Residential Dementia Care: £950 – £950
  • RESPITE Self-Funded Residential Care: £950 – £950
  • RESPITE Self-Funded Residential Dementia Care: £950 – £950

These prices are only a guideline, please contact Bluebell House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Kathryn Southouse (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)

Visiting

  • From 10.30 am - 10.00pm

Parking

  • Parking in front of house in car park

Bluebell House Care Home Reviews (48)

9.8

Bluebell House Care Home has a Review Score of 9.8 (9.815) out of 10, based on 16 reviews in the last 2 years.
Over all time Bluebell House Care Home has 48 reviews.

Overall Experience
  • 28
  • 18
  • 1
  • 0
  • 1
Date Published
  • 48
  • 6
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  • 16
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Reviewer Connection to Bluebell House Care Home
  • 22
  • 7
  • 5
  • 5
  • 2
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  • 2
  • 1
  • 1
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Total of 48, showing 21-40
Review from Mandy B (Daughter of Resident) published on 14 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are caring and well-skilled, and the management is extremely good and leads well. My mum has been in Bluebell for 13 months, and her health has improved. Activities are super, and Mum is always involved. The staff have a great sense of humour, which Mum loves. Any problems were easily solved,
and everything to help Mum recover after a fall had been done. As a family, we can not thank them enough. Mum has always been there for lots of people besides her own family and now has really good care. Thank you to each and everyone at Bluebell House; you are all very much appreciated.
Reply from Nathan Stone, Director at Bluebell House Care Home
Hello Mandy, thank you for taking the time to leave this really positive review of your experience with our care team and care home at Bluebell House. It's lovely to read that your mum's health has…read more
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Review from Leslie W (Resident) assisted by family/friend published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at Bluebell House Care Home and I am treated with great care. My room is very comfortable, the food is excellent and I am kept aware by very good activity programmes.
Reply from Nathan Stone, Director. at Bluebell House Care Home
Hello Leslie. Thank you so much for leaving this five/five-star review of your experience with our care team and care home at Bluebell House in Westward Ho! North Devon. It's always really lovely when…read more
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Review from K J (Daughter of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I will be putting in a complaint about this nursing home. They took my mum knowing all her problems with dementia saying they could cope within 3 months. They gave her a month to move because they can't cope. The matron was never available when we needed a chat, always put on to an assistant. My dad
put money in their coffers for mum to have her hair cut and to see a chiropodist but that never happened either. Now as Mum broke a TV they are trying to make my dad pay for a new one, way over the odds. I was also told that dad could visit any time. That was a lie as he was turned away at least twice because they hadn't booked him in when I know we did. I will be taking this to CQC and head office.
Reply from Nathan Stone, Director at Bluebell House Care Home
Good afternoon KJ. We have spoken on the telephone. As was discussed at that time it's really important at the pre-admission stage that all information relating to an individual's care needs are…read more
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Review from Diane C (Wife of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my husbandd has been in Bluebell House Care home all the staff have done everything to help him settle in. Every time I visit he is always clean and tidy as is his room. There is a range of activities to encourage residents out of their room even when they are reluctant to join in. If I needed
to go into care I would be happy to go into Bluebell House.
Reply from Nathan Stone, Director at Bluebell House Care Home
Hello Diane C. Thank you for taking the time to leave this review of your experience (and that of your husband) with our Care Team and Care Home at Bluebell House in North Devon. It's lovely to read…read more
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Review from Deborah T (Daughter of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot thank the staff enough for the amazing care they have given to my mother and the support they have shown the whole family. They go above and beyond their duties making sure that Mum is about to communicate through video calls to ourselves abroad. Mum is always well dressed and her interests
addressed, in particular with her joy of playing the piano. I cannot recommend this home enough. We have been so lucky. Mum is very happy.
Reply from Nathan Stone, Director at Bluebell House Care Home
Hello Deborah T. Thank you so much for taking the time to post this really lovely review of your experience with our Care Team and Care Home at Bluebell House in Westward Ho! - North Devon. Thank you…read more
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Review from Ann F (Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very much loved and cared for by the wonderful carers who look after all my needs.
Reply from Nathan Stone, Director at Bluebell House Care Home
Hello An, it's always really lovely to read a review from one of our lovely residents. We're all really pleased that you feel very much loved and cared for - as indeed you are! We have a fantastic…read more
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Review from T T (Friend of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff to ve extremely caring and helpful and have no complaints.
Reply from Nathan Stone, Director at Bluebell House Care Home
Thank you for leaving this very positive review of your experience with our care team and care home at Bluebell House in Westward Ho! North Devon. It is really nice to read that you have always found…read more
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Review from W R (Daughter of Resident) published on 11 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has received a high standard of care since going into Bluebell House in April 2021. Very friendly, helpful and patient staff, nice friendly atmosphere when you enter. Dad also says the food is excellent.
Reply from Nathan Stone, Director. at Bluebell House Care Home
Good morning. Thank you for taking the time to leave this really positive feedback relating to the care that your Dad has received at Bluebell House since he moved in in April 2021. It's lovely to…read more
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Review from Jennifer E (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad having to go into care was an extremely emotional time, however, he has been at Bluebell House for over a year now and although it has been a tough time for all due to the pandemic, throughout it all the care he has received has been kind and professional. Whenever I ring for an update the carers
are always happy to fill me in on how dad is getting on and book me in visits. I feel the carers know dad’s personality and character and genuinely care about him. Dad is a wonderful man who deserves the best and I feel he is certainly getting that at Bluebell House.
Reply from Nathan Stone, Director at Bluebell House Care Home
Good afternoon Jennifer. Thank you for taking the time to write this review of you experience with our Care Team and Care Home at Bluebell House in Westward Ho! North Devon. As you say, moving in to a…read more
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Review from Joanna H (Daughter of Resident) published on 11 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff genuinely care about the residents and are aware of the emotions involved when placing a loved one into a residential setting. Staff actually talk "to" not "at" the residents and are warm and friendly as well as being professional. They always have time to chat to you and ask questions; of
which there are many, for those of us for whom this is a new experience.
The home is very well managed; the paperwork and testing trail is excellent, which is extremely reassuring, especially in the current climate.
I haven't met the Directors but Mum assures me she has seen "him" and he is nice!! Before any of the Directors get too excited...Mum has dementia
Reply from Nathan Stone, Director at Bluebell House Care Home
Good morning Joanna. Thank you for leaving this really lovely and personal review of your experience with our care team and care home at Bluebell House in Westward Ho! North Devon. It's always really…read more
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Review from Sue P (Daughter of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care Dad has received from Bluebells has been outstanding. All staff have been supportive, dedicated, caring and above all seem to care deeply for Dad which is reflected in their interaction with Dad and their collective knowledge of his needs, well being and behaviours from whomever I speak to
when I call to check-in. Doesn't matter who I speak to, they all seem well aware of Dad and how he is progressing. A recent spate of non attended falls has been monitored closely and responded to with total professionalism and care, providing Dad with the safest possible environment for his needs.
Reply from Nathan Stone, Director at Bluebell House Care Home
Good afternoon Sue P. Thank you for taking the time to leave this 5-star review following your experience with our care team and care home at Bluebell House in Westward Ho!, North Devon. It's really…read more
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Review from Ayleen C (Wife of Resident) published on 2 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think your staff at Bluebell are so kind, thoughtful and caring. My husband is now really poorly but they look after him so well. you are lucky to have such happy caring carers. I can't think of anything else they could do. Thank you.
Reply from Nathan Stone, Director at Bluebell House Care Home
Good morning Ayleen. Thank you for taking the time to write and publish this really lovely 5/5 Star review of our Care Team and Care Home at Bluebell House in Westward Ho! North Devon. I note fully…read more
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Review from Stephen W (Son of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebell House and its staff are very caring and treat my father with the respect and care we would expect. He is very happy whenever we visit the purpose-made (covid safe) visiting room. Overall, conditions and the general impression is excellent.
Reply from Nathan Stone, Director at Bluebell House Care Home
Good morning Stephen W. Thank you for taking the time to write and post this really positive review of your experience with our care team and care home at Bluebell House in Westward Ho! It's really…read more
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Review from J O (Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience here at Bluebell House has been wonderful. Food is good, staff cannot do enough for you, everything you need in the rooms, a button to press if you need help and staff coming straight away. Lovely views from the windows (sea etc). The staff continuously come to the room to see if you want
anything else to eat or drink. I would strongly recommend it to anyone.
Reply from Nathan Stone, Director at Bluebell House Care Home
Good afternoon J O. Thank you for taking the time to write and publish this lovely review of your experience of living in Bluebell House. To read that your experience has been wonderful is, well,…read more
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Review from Helen M (Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having had only 3 months here (I came in September 2020) with the whole world affected by the Coronavirus, my review will be brief. It has been easy settling here and my outstanding thought is the superb work of the carers, so kind and always willing to help.
The new visitor's room is excellently designed.
Although I am somewhat deaf, I was able to hear and see my daughter in comfort when she visited.
Reply from Nathan Stone, Director at Bluebell House Care Home
Good afternoon Helen. Thank you for taking the time to write and publish this lovely review of your time to date at Bluebell House in Westward Ho! - North Devon. It's great to hear that you have found…read more
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Review from M S (Friend of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited my friend at this establishment only four times to date and have been received by friendly, helpful staff - including the management. My friend has expressed his full satisfaction with services rendered and has told me that much kindness is given. It appears to me that all physical needs
are being met. He exercises his right to either get out of bed in the mornings, or to 'lay-in' if that's his preference. His room appears to meet requirements, however, its window faces directly onto the wall of a nearby building and so, in my opinion, makes the outlook rather 'dingey' - my only criticism!
Reply from Nathan Stone, Director at Bluebell House Care Home
Hello M S. Thank you for taking the time to write and post this really positive review of your experience with our Donnington House Care Home and Care Team in Westward Ho! North Devon. We're all…read more
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Review from J W (Friend of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been at the care home for 6 months and has enjoyed her time there, always looks good, well dressed etc. Personal care is done with kindness and care. Enjoys time in the lounge watching TV with coffee, tea and cold drinks always available. Entertainment, visiting art is, pets, games, crafts,
all dealt with and a few trips out in the minibus.
Reply from Nathan Stone, Director. at Bluebell House Care Home
Hello J.W. Thank you for taking the time to write and publish this review of your experience of our Donnington House Care Home in Westward Ho! North Devon. We're all really pleased that your friend is…read more
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Review from A T (Daughter of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum was at Donnington for over 3 years and has recently passed away. She was very happy there and loved by everyone. The staff were excellent and treated mum with respect and dignity. Everyone has shown nothing but kindness and love towards our mum and all the family, especially during what has
recently been an upsetting time.
Reply from Nathan Stone, Director. at Bluebell House Care Home
Good morning AT. Thank you for taking the time to write and post this lovely review of your experience with our Care Team and Care Home at Donnington House in Westward Ho! It's great to know that your…read more
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Review from A D (Son of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very pleased with the way the care manager interacts with both the residents and the visiting family members. She communicates with the residents seeking to understand their needs and is pro-active in her (and the team's) responses.
The team are very friendly and treat the patients with
dignity.
Reply from Nathan Stone, Director. at Bluebell House Care Home
Thank you for taking the time to write and publish this review of your experience with our Care Team and Care Home at Donnington House in Westward Ho! It's great to hear that our new Care Manager is…read more
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Review from Brian D (Son of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with all aspects of treatment given to the residents, especially with the activities as they are encouraged to take part but not forced. We can visit at any time and the family pets are accepted as well. The only downside I have seen is that their clothes are sometimes misplaced and so they are
dressed in other resident's clothes.
Reply from Nathan Stone, Director. at Bluebell House Care Home
Good morning Brian D. Thank you for taking the time to write and publish this lovely feedback with regards to our Donnington House Care Home in Westward Ho!. It's great to hear that activities are…read more
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Bluebell House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Bluebell House Care Home is calculated as follows: ( (158 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 189 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bluebell House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kathy

Kathy Southouse

Job Title: Care Manager Joined: 2019

I came to Bluebell in 2019 as Deputy Manager and then in 2020 became the Registered Manager of Bluebell House. It is a wonderful home and is a home with a heart. Our residents are our family members.

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