Bluebell House Care Home

47 Atlantic Way, Westward Ho!, Bideford EX39 1JD
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9.7 53 Reviews
  • Bluebell House Care Home, Bideford
Bluebell House Care Home is one of a group of ten Residential Care Homes owned and operated by the Stonehaven (Healthcare) Group in Devon and Cornwall. As with all homes in the group each Resident enjoys a very high standard of care in a 'home and family' focused environment.

Bluebell House offers 25 bedrooms (mostly single) where elderly people, elderly people with physical disability and elderly people with dementia, are expertly cared for.

There is a dedicated and highly trained Care Team whose compassion and skill make Donnington House a real HOME where frequent recommendation and positive feedback are regularly enjoyed.

Carers understand that for many the prospect of a move to a Residential Home can be a daunting one. To help dispel any concerns, carers offer free a 'Familiarisation Day' to prospective residents (so long as capacity allows) - where a prospective resident may spend a day at the home with a family member or friend.

It is the desire to ensure that all who come into contact with Bluebell House leave with an overwhelmingly positive impression of the home.

Come along and see for yourselves. You will always be most welcome.
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Care Provided by Bluebell House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £950
  • Self-Funded Residential Dementia Care: £950 – £950
  • RESPITE Self-Funded Residential Care: £950 – £950
  • RESPITE Self-Funded Residential Dementia Care: £950 – £950

These prices are only a guideline, please contact Bluebell House Care Home to find out the exact price for your requirements.

Contact Bluebell House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bluebell House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kathryn Southouse (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)

Visiting

  • From 10.30 am - 10.00pm

Parking

  • Parking in front of house in car park

Bluebell House Care Home Reviews (53)

9.7

Bluebell House Care Home has a Review Score of 9.7 (9.696) out of 10, based on 20 reviews in the last 2 years.
Over all time Bluebell House Care Home has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bluebell House Care Home
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Total of 53, showing 41-53
Review from M S (Friend of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited my friend at this establishment only four times to date and have been received by friendly, helpful staff - including the management. My friend has expressed his full satisfaction with services rendered and has told me that much kindness is given. It appears to me that all physical needs
are being met. He exercises his right to either get out of bed in the mornings, or to 'lay-in' if that's his preference. His room appears to meet requirements, however, its window faces directly onto the wall of a nearby building and so, in my opinion, makes the outlook rather 'dingey' - my only criticism!
Reply from Nathan Stone, Director at Bluebell House Care HomeHello M S. Thank you for taking the time to write and post this really positive review of your experience with our Donnington House Care Home and Care Team in Westward Ho! North Devon. We're all really pleased that your friend is fully satisfied with the care and support that he receives at the home. With regards to the room - residents are able to choose their room. Our fees are charged as a room rate and a care package rate. If he would like to change rooms this can be facilitated, as a desired room comes available, though there might be an increase in the weekly fee should the preferred room have a higher room rate attached to it. Hope that makes sense:) - Kindest regards.
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Review from J W (Friend of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been at the care home for 6 months and has enjoyed her time there, always looks good, well dressed etc. Personal care is done with kindness and care. Enjoys time in the lounge watching TV with coffee, tea and cold drinks always available. Entertainment, visiting art is, pets, games, crafts,
all dealt with and a few trips out in the minibus.
Reply from Nathan Stone, Director. at Bluebell House Care HomeHello J.W. Thank you for taking the time to write and publish this review of your experience of our Donnington House Care Home in Westward Ho! North Devon. We're all really pleased that your friend is happy at Donnington House and it's great that she is getting involved in all of the activities on offer. Kindest regards, Nathan.
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Review from A T (Daughter of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum was at Donnington for over 3 years and has recently passed away. She was very happy there and loved by everyone. The staff were excellent and treated mum with respect and dignity. Everyone has shown nothing but kindness and love towards our mum and all the family, especially during what has
recently been an upsetting time.
Reply from Nathan Stone, Director. at Bluebell House Care HomeGood morning AT. Thank you for taking the time to write and post this lovely review of your experience with our Care Team and Care Home at Donnington House in Westward Ho! It's great to know that your mum was happy at Donnington, I'm sure she will be sadly missed by all. Kindest regards, Nathan.
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Review from A D (Son of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very pleased with the way the care manager interacts with both the residents and the visiting family members. She communicates with the residents seeking to understand their needs and is pro-active in her (and the team's) responses.
The team are very friendly and treat the patients with
dignity.
Reply from Nathan Stone, Director. at Bluebell House Care HomeThank you for taking the time to write and publish this review of your experience with our Care Team and Care Home at Donnington House in Westward Ho! It's great to hear that our new Care Manager is settling in so well - thank you for this positive feedback. Thank you also for the positive feedback with regards to the rest of our Care Team at Donnington.
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Review from Brian D (Son of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with all aspects of treatment given to the residents, especially with the activities as they are encouraged to take part but not forced. We can visit at any time and the family pets are accepted as well. The only downside I have seen is that their clothes are sometimes misplaced and so they are
dressed in other resident's clothes.
Reply from Nathan Stone, Director. at Bluebell House Care HomeGood morning Brian D. Thank you for taking the time to write and publish this lovely feedback with regards to our Donnington House Care Home in Westward Ho!. It's great to hear that activities are being enjoyed. Of course, we've also noted your observations about residents clothes becoming mixed up and I will ensure that this is relayed back to the management at the home. There are a variety of clothes labelling systems that can (should be being) used to ensure that this does not happen. Kindest regards, Nathan.
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Review from S F (Daughter of Resident) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff did everything possible to help dad settle in and feel at home. The day room is light and airy and homely unlike other residential homes I have visited and there is always something going on. Staff are extremely friendly and caring towards residents and guests.
Reply from Nathan Stone, Director at Bluebell House Care HomeMany thanks for taking the time to post this review of your experience with our Care Team and Care Home at Donnington House in Westward Ho! North Devon. It's great to hear how helpful the care team have been and that your Dad has settled in well. It's always nice when our care teams get such positive public recognition as this for their hard work, so thank you again.
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Review from Harold S (Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all round. I would like to see "soft and crisp roast potatoes" otherwise food excellent.
Chef very keen to please - what a job with us all different!
Reply from Nathan Stone, Director at Bluebell House Care HomeGood morning Harold. Thank you for taking the time to write and publish this review of your experience living at our Care Home Donnington House in Westward Ho! It's always great to have reviews from our residents. I'll drop the manager a message now about the soft and crisp roast potatoes! Kindest regards, Nathan.
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Review from V R (Friend of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting yesterday, I found the staff very helpful and friendly and are so good at caring for my friend. There was a music activity in the lounge and plenty of help available. When we returned we were given tea although we hadn't asked for it. So the atmosphere is happy and the staff excellent.
Reply from Nathan Stone, Director at Bluebell House Care HomeGood morning V.R. Thank you for taking the time to write and publish this review of your experience of our Donnington House Care Team and Care Home in Westward Ho! It's always really nice to receive positive feedback such as this and it really makes a difference to our Care Teams whose hard work so often goes without the acknowledgement that it rightly deserves. Again, thank you for taking the time to offer this acknowledgement. We're all really pleased that you and your friend are happy with the service being provided.
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Review from Cedric S (Husband of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very helpful and caring. Meals are very good. Home is run efficiently. Happy and homely atmosphere.
Reply from Nathan Stone, Director at Bluebell House Care HomeHello Cedric. Many thanks for having taken the time to write and post this review. It's always great to receive good feedback and really nice for our care teams to receive this public recognition for their hard work. We're delighted that you and your wife are happy with the service being provided at Donnington House. Happy and homely atmospheres are what we're after.
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Review from Geoff A (Son of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, homely environment. Staff very attentive very well run. Managed brilliantly, nothing is too much trouble. Regular activities and singers entertaining.
Reply from Nathan Stone, Director at Bluebell House Care HomeHello Geoff. Many thanks for having taken the time to write and post this glowing review. We're all delighted that you rate Donnington House so highly - your comments clearly offer great praise to our care and management team. Very much appreciated.
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Review from Brian S (Son-in-law of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and tidy home with very good staff.
Reply from Nathan Stone, Director at Bluebell House Care HomeHello Brian. Thank you for taking the time to write and submit this review in relation to your experiences at Donnington House. It's always nice to see so many 'Excellent' ratings - especially when they relate to our care team members.
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Review from Jennifer S (Daughter of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy going to the home to see my dad. Everyone is very pleasant. It's not nice to see dad with dementia, but I do know he is being well cared for.
Reply from Nathan Stone, Director at Bluebell House Care HomeHello Jennifer. Many thanks for having taken the time to write and post this lovely review of your experiences with Donnington House. It's great to hear that you enjoy visiting your Dad at Donnington and that the care team are rated so highly by you.
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Review from Mary M (Friend of Resident) published on 6 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are extremely helpful and considerate. I would have no hesitation to put any relative of mine into Donnington.
Reply from Nathan Stone, Director at Bluebell House Care HomeHello Mary M. Thank you for having taken the time to submit a review for Donnington House. We're all really pleased that your experience of Donnington is of a positive enough nature to leave you feeling confident to recommend to a relative should they need the care services provided. It's always great for the care teams to receive such public recognition as this.
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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Bluebell House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.721 for Bluebell House Care Home is calculated as follows: ( (181 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 233 Ratings = 4.721
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Bluebell House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kathy

Kathy Southouse

Job Title: Care Manager Joined: 2019

I came to Bluebell in 2019 as Deputy Manager and then in 2020 became the Registered Manager of Bluebell House. It is a wonderful home and is a home with a heart. Our residents are our family members.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bluebell House Care Home to verify any information. View our terms and conditions. Bluebell House Care Home has an Enhanced Service - more info.