Search...

Bluebell House Care Home

47 Atlantic Way, Westward Ho!, Bideford, Devon EX39 1JD
Stonehaven Care Group Logo
Jobs
Bluebell House Care Home logo
Bluebell House Care Home, Bideford
Bluebell House Care Home, Bideford
Bluebell House Care Home, Bideford

Bluebell House Care Home is one of a group of ten Residential Care Homes owned and operated by the Stonehaven (Healthcare) Group in Devon and Cornwall. As with all homes in the group each Resident enjoys a very high standard of care in a 'home and family' focused environment.

Bluebell House offers 25 bedrooms (mostly single) where elderly people, elderly people with physical disability and elderly people with dementia, are expertly...  

Care Provided by Bluebell House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£950 - £950£950 - £950
Residential Dementia Care£950 - £950£950 - £950

Contact Bluebell House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kathryn Southouse (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)

Visiting

  • From 10.30 am - 10.00pm

Parking

  • Parking in front of house in car park

Bluebell House Care Home Reviews (56)

Submit a Review
9.5

Bluebell House Care Home has a Review Score of 9.5 (9.479) out of 10, based on 16 reviews in the last 2 years. Over all time Bluebell House Care Home has 56 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Bluebell House Care Home
Loading...
Showing 56 reviews matching selected criteria
Review from Stephen W (Son of Resident) published on 18 January 2021 Submitted via Postal Card
Overall Experience

Bluebell House and its staff are very caring and treat my father with the respect and care we would expect. He is very happy whenever we visit the purpose-made (covid safe) visiting room. Overall, conditions and the general impression is excellent.

Reply from Nathan Stone, Director at Bluebell House Care Home
Good morning Stephen W. Thank you for taking the time to write and post this really positive review of your experience with our care team and care home at Bluebell House in Westward Ho! It's really nice to hear that your father is happy and that you have been able to make use of the new Covid safe visitor room.
Thank you again for this feedback.

Kindest regards, Nathan.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J O (Resident / Service User) published on 18 January 2021 Submitted via Postal Card
Overall Experience

My experience here at Bluebell House has been wonderful. Food is good, staff cannot do enough for you, everything you need in the rooms, a button to press if you need help and staff coming straight away. Lovely views from the windows (sea etc). The staff continuously come to the room to see if you want anything else to eat or drink. I would strongly recommend it to anyone.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good afternoon J O. Thank you for taking the time to write and publish this lovely review of your experience of living in Bluebell House. To read that your experience has been wonderful is, well, wonderful! Thank you for highlighting our fantastic care team members and the great work that they do....  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen M (Resident / Service User) published on 18 January 2021 Submitted via Postal Card
Overall Experience
Having had only 3 months here (I came in September 2020) with the whole world affected by the Coronavirus, my review will be brief. It has been easy settling here and my outstanding thought is the superb work of the carers, so kind and always willing to help.

The new visitor's room is excellently designed. Although I am somewhat deaf, I was able to hear and see my daughter in comfort when she visited.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good afternoon Helen. Thank you for taking the time to write and publish this lovely review of your time to date at Bluebell House in Westward Ho! - North Devon. It's great to hear that you have found it easy to settle in and thank you for highlighting the hard work and kindness of our care team...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Friend of Resident) published on 19 October 2018 Submitted via Postal Card
Overall Experience

I have visited my friend at this establishment only four times to date and have been received by friendly, helpful staff - including the management. My friend has expressed his full satisfaction with services rendered and has told me that much kindness is given. It appears to me that all physical needs are being met. He exercises his right to either get out of bed in the mornings, or to 'lay-in' if that's his preference. His room appears to meet requirements, however, its window faces directly onto the wall of a nearby building and so, in my opinion, makes the outlook rather 'dingey' - my only criticism!

Reply from Nathan Stone, Director at Bluebell House Care Home

Hello M S. Thank you for taking the time to write and post this really positive review of your experience with our Donnington House Care Home and Care Team in Westward Ho! North Devon. We're all really pleased that your friend is fully satisfied with the care and support that he receives at the...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from J W (Friend of Resident) published on 15 October 2018 Submitted via Postal Card
Overall Experience

My friend has been at the care home for 6 months and has enjoyed her time there, always looks good, well dressed etc. Personal care is done with kindness and care. Enjoys time in the lounge watching TV with coffee, tea and cold drinks always available. Entertainment, visiting art is, pets, games, crafts, all dealt with and a few trips out in the minibus.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Hello J.W. Thank you for taking the time to write and publish this review of your experience of our Donnington House Care Home in Westward Ho! North Devon. We're all really pleased that your friend is happy at Donnington House and it's great that she is getting involved in all of the activities on offer. Kindest regards, Nathan.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A T (Daughter of Resident) published on 6 September 2018 Submitted via Postal Card
Overall Experience

Our mum was at Donnington for over 3 years and has recently passed away. She was very happy there and loved by everyone. The staff were excellent and treated mum with respect and dignity. Everyone has shown nothing but kindness and love towards our mum and all the family, especially during what has recently been an upsetting time.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good morning AT. Thank you for taking the time to write and post this lovely review of your experience with our Care Team and Care Home at Donnington House in Westward Ho! It's great to know that your mum was happy at Donnington, I'm sure she will be sadly missed by all. Kindest regards, Nathan.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A D (Son of Resident) published on 24 May 2018 Submitted via Postal Card
Overall Experience
I have been very pleased with the way the care manager interacts with both the residents and the visiting family members. She communicates with the residents seeking to understand their needs and is pro-active in her (and the team's) responses.

The team are very friendly and treat the patients with dignity.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Thank you for taking the time to write and publish this review of your experience with our Care Team and Care Home at Donnington House in Westward Ho! It's great to hear that our new Care Manager is settling in so well - thank you for this positive feedback. Thank you also for the positive feedback with regards to the rest of our Care Team at Donnington.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian D (Son of Resident) published on 18 May 2018 Submitted via Postal Card
Overall Experience

Happy with all aspects of treatment given to the residents, especially with the activities as they are encouraged to take part but not forced. We can visit at any time and the family pets are accepted as well. The only downside I have seen is that their clothes are sometimes misplaced and so they are dressed in other resident's clothes.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good morning Brian D. Thank you for taking the time to write and publish this lovely feedback with regards to our Donnington House Care Home in Westward Ho!. It's great to hear that activities are being enjoyed. Of course, we've also noted your observations about residents clothes becoming mixed up...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S F (Daughter of Resident) published on 19 March 2018 Submitted via Postal Card
Overall Experience

The staff did everything possible to help dad settle in and feel at home. The day room is light and airy and homely unlike other residential homes I have visited and there is always something going on. Staff are extremely friendly and caring towards residents and guests.

Reply from Nathan Stone, Director at Bluebell House Care Home

Many thanks for taking the time to post this review of your experience with our Care Team and Care Home at Donnington House in Westward Ho! North Devon. It's great to hear how helpful the care team have been and that your Dad has settled in well. It's always nice when our care teams get such positive public recognition as this for their hard work, so thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
No Rating
Value for Money
Review from Harold S (Resident / Service User) published on 9 January 2018 Submitted via Postal Card
Overall Experience
Excellent all round. I would like to see "soft and crisp roast potatoes" otherwise food excellent.

Chef very keen to please - what a job with us all different!

Reply from Nathan Stone, Director at Bluebell House Care Home

Good morning Harold. Thank you for taking the time to write and publish this review of your experience living at our Care Home Donnington House in Westward Ho! It's always great to have reviews from our residents. I'll drop the manager a message now about the soft and crisp roast potatoes! Kindest regards, Nathan.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V R (Friend of Resident) published on 13 November 2017 Submitted via Postal Card
Overall Experience

Visiting yesterday, I found the staff very helpful and friendly and are so good at caring for my friend. There was a music activity in the lounge and plenty of help available. When we returned we were given tea although we hadn't asked for it. So the atmosphere is happy and the staff excellent.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good morning V.R. Thank you for taking the time to write and publish this review of your experience of our Donnington House Care Team and Care Home in Westward Ho! It's always really nice to receive positive feedback such as this and it really makes a difference to our Care Teams whose hard work so...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cedric S (Husband of Resident) published on 27 January 2016 Submitted via Postal Card
Overall Experience

Staff very helpful and caring. Meals are very good. Home is run efficiently. Happy and homely atmosphere.

Reply from Nathan Stone, Director at Bluebell House Care Home

Hello Cedric. Many thanks for having taken the time to write and post this review. It's always great to receive good feedback and really nice for our care teams to receive this public recognition for their hard work. We're delighted that you and your wife are happy with the service being provided at Donnington House. Happy and homely atmospheres are what we're after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Geoff A (Son of Resident) published on 27 January 2016 Submitted via Postal Card
Overall Experience

Very friendly staff, homely environment. Staff very attentive very well run. Managed brilliantly, nothing is too much trouble. Regular activities and singers entertaining.

Reply from Nathan Stone, Director at Bluebell House Care Home

Hello Geoff. Many thanks for having taken the time to write and post this glowing review. We're all delighted that you rate Donnington House so highly - your comments clearly offer great praise to our care and management team. Very much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian S (Son-in-law of Resident) published on 25 January 2016 Submitted via Postal Card
Overall Experience

Very friendly and tidy home with very good staff.

Reply from Nathan Stone, Director at Bluebell House Care Home

Hello Brian. Thank you for taking the time to write and submit this review in relation to your experiences at Donnington House. It's always nice to see so many 'Excellent' ratings - especially when they relate to our care team members.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer S (Daughter of Resident) published on 25 January 2016 Submitted via Postal Card
Overall Experience

I enjoy going to the home to see my dad. Everyone is very pleasant. It's not nice to see dad with dementia, but I do know he is being well cared for.

Reply from Nathan Stone, Director at Bluebell House Care Home

Hello Jennifer. Many thanks for having taken the time to write and post this lovely review of your experiences with Donnington House. It's great to hear that you enjoy visiting your Dad at Donnington and that the care team are rated so highly by you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary M (Friend of Resident) published on 6 November 2015 Submitted via Postal Card
Overall Experience

The staff are extremely helpful and considerate. I would have no hesitation to put any relative of mine into Donnington.

Reply from Nathan Stone, Director at Bluebell House Care Home

Hello Mary M. Thank you for having taken the time to submit a review for Donnington House. We're all really pleased that your experience of Donnington is of a positive enough nature to leave you feeling confident to recommend to a relative should they need the care services provided. It's always great for the care teams to receive such public recognition as this.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 October 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Bluebell House Care Home.

Upcoming Events

There are no upcoming events for Bluebell House Care Home.

Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Bluebell House Care Home.

Meet the Team (1)

Kathy Southouse
Kathy SouthouseJob Title:Care ManagerJoined: 2019

I came to Bluebell in 2019 as Deputy Manager and then in 2020 became the Registered Manager of Bluebell House. It is a wonderful home and is a home with a heart. Our residents are our family members.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bluebell House Care Home to verify any information. View our terms and conditions. Bluebell House Care Home has an Enhanced Service -more info.