Exmouth House, Exmouth, Devon
Exmouth House, Exmouth, Devon
Exmouth House, Exmouth, Devon

Exmouth House offers compassionate and kind care for people with dementia, where both residents and family can relax and enjoy each day.

The spacious and airy bedrooms can be personalised by residents to create a home from home environment.

The lounge and dining areas are spacious, light and airy and provide residents with access to the pretty, secure gardens.

An experienced care team understand the importance of caring for everyone as an individual, retaining choice, independence and control in their lives to maintain health and wellbeing.

The home provides daily activities for residents and welcome family and friends to come and participate.

Group: Somerset Redstone Trust

Person in charge: Ingrid West (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Self funded customers, Local Authority referrals and NHS referrals. Ages 50+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 31

Rooms with ensuite WC: 31

Weekly Charges Guide: Personal Care Single from £650 (These prices are only a guideline, please contact Exmouth House to find out the exact price for your requirements.)

Facilities & Services: Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

We encourage visitors to come at times that suits the resident, we are happy for visitors to spend the day and join us for meals at a very small charge.
We prefer for visitors not to stay late into the evening and night unless their loved one is unwell and needs support and comfort

Parking:

There are parking bays and off street parking available

Latest Care Quality Commission* Report on Exmouth House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.7 Exmouth House has a Review Score of 7.7 (7.686)

The Review Score of 7.7 (maximum of 10) for Exmouth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Exmouth House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.525 for Exmouth House is calculated as follows: ( (36 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 59 Ratings = 4.525

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.161 Points relating to the number of positive Reviews for Exmouth House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.2 Target = 0.161

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Exmouth House?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Exmouth House

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

I went to visit mum on Thursday morning, she was sat with other residents around the table. They were making Christmas cards etc... I was welcomed to the table, offered a cup of coffee and everybody was very happy and chatty.
The activity lady and another lady had come in to help, they were all enjoying themselves. It was lovely to see people being active and making things.

How likely would you be to recommend Exmouth House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother is not an easy person to deal with. The staff are first class when dealing with her. She is always complaining but never has a bad word to say about the staff. The complaints are that she wants to go home and live on her own. This is not a medically safe option. On one of my visits I saw an elderly lady slide out of her chair onto the floor. The care and effective use of a lift device to put her back into the chair was excellent, calm and caring. With such high marking of the staff care it could be assumed I am easily pleased. Nothing is further from the truth!

How likely would you be to recommend Exmouth House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff were massively supportive of the whole family when dad moved in we were all astonished that he settled in so quickly. More signage and more toilets should be provided. The activities coordinator is marvelous but when she's off duty nothing at all seems to be available for residents to play with or fiddle with.

How likely would you be to recommend Exmouth House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Poor

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Keren Wilkinson, Director of Operations at Exmouth House responded to this review on 27 Apr 2016:

Thank you for taking time to review our service, I am very pleased that you have found many aspects of our service excellent but equally appreciate the feedback for the areas in which we need to improve. Please be assured that the Trust will discuss this review with the manager and work to improve the cleanliness and the activities for our residents.

We have had regular contact with this care home for several years, during which time both the resident and ourselves have been treated with the utmost care and respect. We remain very impressed with the quality of input from all the carers and the high expertise and professionalism of the recreational therapist and administration staff.

How likely would you be to recommend Exmouth House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Today I was invited by my mother-in-law to join her and my husband to a review regarding her sister. As always Exmouth House gives above and beyond staff time, care and above all respect to each and every resident. No matter what time we visit or what day the staff are incredible- my husbands auntie is 95yrs, not only has she got late stages of Alzheimer's but has also had a stroke- her care is amazing, no pressure marks, nails, hair clean, kept so comfortable as all residents.

How likely would you be to recommend Exmouth House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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