Gittisham Hill House Care Home

Sidmouth Road, Honiton EX14 3TY
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9.5 57 Reviews
  • Gittisham Hill House Care Home, Honiton
Gittisham Hill House is a charming converted manor house set within its own 12 acre parkland, in an area of outstanding natural beauty, providing personalised residential, nursing and dementia care to older people.

Situated within Gittisham Hill Park Retirement Village, close to the bustling market town of Honiton in Devon, the home and village form a thriving community within a beautiful setting.

The whole team at Gittisham Hill House take the time to learn about each resident’s hobbies and interests, allowing them to design every aspect of care and provision around the individual. In addition to the range of activities available, the kitchen team also design a menu for residents to enjoy, whether dining alone, with other residents or welcoming friends and family.

If you'd like to learn more about Gittisham Hill House, please get in touch with the team. They'd love to welcome you to the home and answer any questions you may have.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100

These prices are only a guideline, please contact Gittisham Hill House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rachael Rix (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Last Refurbishment: 2014

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

Gittisham Hill House Care Home Reviews (57)

9.5

Gittisham Hill House Care Home has a Review Score of 9.5 (9.538) out of 10, based on 9 reviews in the last 2 years.
Over all time Gittisham Hill House Care Home has 57 reviews.

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Review from G T (Son of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is receiving excellent care at Gittisham Hill House. The staff popping in when walking by her room just to say hi. She has her hair done once a fortnight which cheers her up. She loves her weekly baths. The food always looks good and varied, she tells us how wonderful it is.
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Review from Lynn H (Daughter of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been living in the home for several months and is settling in well. The staff are fantastic, very caring and responsive to his needs.
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Review from Marie F (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been with you now for about 4 months and throughout has been treated really well. She is blind and deaf but still has her marbles. Unfortunately not able to walk. I visit at least twice a week and find her relaxed & contented each time the staff are wonderful & so caring. Many go above &
beyond. The food is marvellous & mum says she hasn't had a bad meal. She regrets not being able to eat more. Her medical needs are addressed really well. For her 100th birthday we had a lovely party in great surroundings. What more could we ask. I am so happy she was placed with you, I have peace of mind, I think she feels at home.
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Review from T A (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident at Gittisham for 22 months. The care, kindness & respectfulness of all the staff was exceptional. They all became her extended family and nothing was too much trouble. I was always made to feel very welcome & included in all decisions regarding her care. My heartfelt thanks go
to everyone.
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Review from Sandra C (Niece of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative strongly resisted moving into the care home and having to stay there. There was no other option as it was in her best interest and for her safety. Many of the carers 'won her over' and she soon realised she was in a safe place. She was always treated with care & dignity & despite some negative
outbursts on my aunt's behalf, it never affected her treatment. Thank you.
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Review from M K (Stepdaughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and kindness shown to my stepfather in his last few weeks was fantastic. He was safe, secure, well looked after and took pleasure is many things. The 24 hour access policy and communication with staff was very good and we felt happy knowing how good the staff were. We were always welcomed into
the home and felt very at ease.
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Review from Maggie S (Daughter of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted after a fall, to rest and recover for 6 weeks. From my first contact with Gittisham Hill House Care Home, they could not be more welcoming, helpful and kind. The care staff are wonderful and treat Mum with such care and gentleness. I would recommend anyone with care needs to stay
here!
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Review from A W (Son of Resident) published on 31 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to leave a note to say that I am so pleased my mum is staying at Gittisham. I do not have extensive experience with care homes, though based on what experience I have this is a great one. My mum is more settled than she was previously, I can see the staff take care in ensuring no one is
isolated, there is always something going on and there are always plenty of staff available. I never have an issue visiting my mum and it's such a relief knowing she is well cared for.
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Review from Janice D (Daughter of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is very content at Gittisham. He loves the staff, and they love him. They are all, without exception, kind and caring, encouraging and supportive. There is a wide range of activities available, to which he is encouraged. Having recently purchased a minibus, trips out are also available. Alternatively,
quiet time is available if desired, with one-to-one chats with members of staff.
The food is wonderful, with a choice, and plenty of it. Dad's room is very comfortable with lots of his own belongings and pictures on the wall. The resident's garden is being re-landscaped, which is where he loves to sit in warm weather. The residents are also encouraged to choose and look after plants.
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Review from Kate G (Daughter of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Gittisham Hill Care Home Honiton for 3 years. The care and love Mum receives is wonderful. I'm always made to feel welcome and I love to join in with the activities. I would like to thank all members of staff for the continuing love and support Mum receives. Yes, I would recommend
Gittisham Hill House.
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Review from J B (Relative of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relation has been in Gittisham Hill House for six years and I am completely pleased with all aspects of her care. Her general health has improved enormously and she is treated with care and dignity. She is very happy.
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Review from David R (Brother of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Personally I think my sister has settled down and is being well cared for. All the staff are very friendly and helpful to us and my sister.
Dementia is a horrible thing to have so we personally thank all the team at Gittisham Hill House Care Home in Honiton.
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Review from Anita W (Daughter of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Gittisham Hill House Care Home for nearly 12 months.
During that time Mum was treated with dignity and was very well looked after by the kind and caring staff. Whenever we visited Mum she appeared settled and content which was a huge comfort to my brother and me.
We shall
always be grateful to the manager and staff for making Mum's last 12 months the very best that they could be. We will also never forget the kindness and compassion shown to us upon Mum's passing. It made a difficult time a little easier to bear.
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Review from E B (Wife of Resident) published on 25 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been well cared for. All the staff are friendly, caring and welcoming to visitors. The manager is very helpful and understanding of his needs and mine.
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Review from Julia S (Stepdaughter of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the manager and her team at Gittisham Hills House for their support in looking after Dad. I always felt he was as happy as he could be, and I was always made to feel welcome when visiting, with plenty of updates on Dad.
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Review from B H (Daughter of Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care of my mum as she died. Highly professional, very caring and gave huge comfort to my mum and us as a family. Lovely personable manner when attending to Mum's hygiene/moving her, was always clear and direct in any communication and always spoke directly to Mum on entering her room, which
I really appreciated. Just a wonderful place - a massive thank you.
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Review from D H (Son of Resident) published on 30 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Gittisham Hill House for more than six years. I cannot truly express in words how wonderful her care has been in all that time. The manager and staff have all gone above and beyond to ensure my mother who has dementia has been safe, so happy and cared for. My wife and
I live in South Africa so it is more important than ever that we have peace of mind knowing she is so well cared for. I have no brothers or sisters so her well-being is my responsibility and I could not have asked for more from the wonderful home. My mother is now 100 years old and nearing the end of her life but I know she is comfortable and still being cared for.
Now and throughout the last six years, the management and staff have always kept us informed of my mother's condition and any problems that have arisen.
For this, I say a very very big thank you.
If anyone is looking for a wonderful caring home in the Honiton area you need to look no further.
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Review from C M (Daughter of Resident) published on 21 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum has been at Gittisham Hill House, there has been a vast improvement in her all-round. The care she receives is of a high standard. I visit daily, so I see how the staff work. I couldn't recommend this home more highly. Very professional as well as being very friendly, clean and great meals.
Staff are very attentive.
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Review from Natalia C (Wife of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident of Gittisham Hill House for a year now. The house has a home's decor and atmosphere, though feels rather shug for the amount t of residents. The staff are friendly and caring, and the care my husband's receiving is exceptional. Residents have good entertainment, activities,
quiz, crafts, etc. However, some physical activities and time outdoors for fresh air would be beneficial as well. The management and care have improved dramatically since the new manager and the new team has come in mid-year. I must thank the manager and the staff for the support I personally get as well. I am included in my husband's care, and visits are accommodated well in current difficult circumstances. Yes, I would recommend Gittisham Hill House.
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Review from Karen H (Daughter of Resident) published on 11 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother received has been exceptional. The staff were so respectful to her in life and in death, it was a truly great comfort to me knowing how well she was looked after - especially during Covid times when visiting was limited. It was clear that they loved her and vice versa. My mother had
anxiety and they supported her so well with this. During the end of life, the care was amazing, so supportive to my mum but also to my sister and I. I would highly recommend this home.
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Current Review Score: 9.5 (9.538)

Overview of Review Score

The Review Score of 9.5 (9.538) out of 10 for Gittisham Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.638 for Gittisham Hill House Care Home is calculated as follows: ( (68 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.638
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Gittisham Hill House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2024

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Rachael

Rachael Rix

Job Title: Home Manager

Introducing Rachael Rix, Home Manager at Gittisham Hill House Care Home, Honiton.


What does ‘kind care’ mean to you?


“Ensuring that residents feel safe and comfortable under our care and are supported to live their best lives.”


Over their career, Rachael has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. They are a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Having worked at HC-One since April 2017, Rachael closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. They extend this caring approach to their colleagues and work closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what they enjoy most about their role, Rachael remarked:


“Having the privilege to get to know the wonderful characters of residents under our care, leading developments in the quality of service provided in our home and having the opportunity to support my team to learn and grow.”


Rachael lists her proudest achievement as progressing to the position of home manager at Gittisham Hill House. Asked why they chose to work in the care sector, they said:


“I chose to work in the care sector because it is a service that provides genuinely rewarding experiences in the day-to-day delivery of care. My HC-One name badge says 'Kindness feels amazing' because we achieve a positive sense of personal well-being and satisfaction by delivering kindness to others.”


Outside of work, Rachael likes getting into the great outdoors, and particularly enjoys hiking across Dartmoor.

Frequently Asked Questions about Gittisham Hill House Care Home

What types of Care is Gittisham Hill House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Gittisham Hill House Care Home have?

There are 37 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Gittisham Hill House Care Home?

Smoking not permitted, Minibus or other transport & Gardens are some of the Facilities & Services.

How far is Gittisham Hill House Care Home to the centre of Honiton?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gittisham Hill House Care Home to verify any information. View our terms and conditions. Gittisham Hill House Care Home has an Enhanced Service - more info.