Gittisham Hill House Care Home

Sidmouth Road, Honiton EX14 3TY
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9.5 57 Reviews
  • Gittisham Hill House Care Home, Honiton
Gittisham Hill House is a charming converted manor house set within its own 12 acre parkland, in an area of outstanding natural beauty, providing personalised residential, nursing and dementia care to older people.

Situated within Gittisham Hill Park Retirement Village, close to the bustling market town of Honiton in Devon, the home and village form a thriving community within a beautiful setting.

The whole team at Gittisham Hill House take the time to learn about each resident’s hobbies and interests, allowing them to design every aspect of care and provision around the individual. In addition to the range of activities available, the kitchen team also design a menu for residents to enjoy, whether dining alone, with other residents or welcoming friends and family.

If you'd like to learn more about Gittisham Hill House, please get in touch with the team. They'd love to welcome you to the home and answer any questions you may have.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100

These prices are only a guideline, please contact Gittisham Hill House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rachael Rix (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Last Refurbishment: 2014

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

Gittisham Hill House Care Home Reviews (57)

9.5

Gittisham Hill House Care Home has a Review Score of 9.5 (9.538) out of 10, based on 9 reviews in the last 2 years.
Over all time Gittisham Hill House Care Home has 57 reviews.

Overall Experience
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Reviewer Connection to Gittisham Hill House Care Home
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Total of 57, showing 21-40
Review from David M (Son of Resident) published on 9 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
First respite for my elderly mother with memory issues. She very much enjoyed her stay, staff were warm and friendly, nice environment, food lovely, manager very welcoming, left looking very well and improved, hope to return, would recommend to anyone
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Review from J S (Sister of Resident) published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very good with my sister. She seems very happy when I see her. They are all very caring. All give me a kind word. No one is miserable.
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Review from M S (Wife of Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gittisham Hill House Care Home is very good and the staff are extremely kind and caring. Everyone is treated with the utmost respect and my husband is very contented living there. I feel that for £1000 a week the room is rather small but it is comfortable. All the other amenities are very good. I am
always made to feel welcome and in these difficult times, the staff do their very best to be helpful. I feel we are very fortunate to have this amenity in the village.
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Review from I G (Son of Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff to be very friendly and open. I know that my mother feels really relaxed and taken care of. And gets on well with the members of the care team.
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Review from Nick (Son of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really pleased that my mum has been able to settle in really well at Gittisham Hill House. The staff are brilliant, showing care and compassion. Nothing is too much trouble and staff are willing to go the 'extra mile'. Thank you.
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Review from G R (Wife of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my husband is excellent. He has settled very well, thanks to the kindness and cheerfulness of all the staff. I always feel very welcome when visiting. I've met the other relatives at social events organised by the staff. I am so glad I found this care home for my husband.
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Review from A A (Son of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have settled in well to living at Gittisham Hill House. They are both well looked after in a sensitive and caring way. The staff are excellent and I am sure my mother would no longer be with us if she had not moved into the home.
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Review from N T (Daughter of Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home situated in beautiful grounds. The home and rooms are kept very clean and tidy. The carers are always helpful and informative, and it is easy to contact the home when needed. The atmosphere is quiet and positive. The residents seem settled and as happy as can be expected. The home takes all
interest in both residents and their relatives, which is very important. A smile goes a long way.
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Review from S F (Husband of Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all aspects of my wife's care.
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Review from K N (Son of Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the care my mother has received since she came here. Everyone is wonderful and helpful.
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Review from Zoe H (Daughter of Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've booked my room already!!!
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Review from Jill T (Daughter of Resident) published on 16 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gittisham Hill House has cared for my mother for the past 3 years and we (3 daughters) are extremely happy with the care and attention she receives. Many thanks to you all.
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Review from P G (Daughter of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring home with happy and well-fed residents. Well staffed with kind and caring people.
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Review from A H (Daughter of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has now been a resident at Gittisham Hill House for three months. He is always clean, tidy and well dressed. Any requests he makes for drinks and food are always addressed. He is not an early riser but this is so well catered for that it no longer worries me. The staff are always friendly
and are always happy to answer questions, whatever time we visit.
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Review from Susan C (Daughter of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot be more grateful for the excellent care, consideration and love that all the staff at Gittisham have provided to both my father and us as a family since 2015.
The staff are all so caring and go above the call of duty in providing care. You genuinely get a sense of personal touch and that the
home and residence are a family unit of themselves.
I cannot commend this home higher for its service.
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Review from D E (Son-in-law of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management and staff very obliging and carry out their task with care and compassion.
Property needs some updating (décor).
Reply from Clare Sheehan, Careline Advisor at Gittisham Hill House Care Home

Thank you for your kind comments about the staff which I know they will be pleased to hear. The décor in the home has been looked at and rooms are being refurbished as they become vacant, unfortunately, this will take some time to complete but it is a work in progress. We appreciate you taking the time to complete a care home review, as this is a good way for us to identify any issues or concerns you may have. My door is always open, should you wish to discuss this in more detail.

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Review from S B (Daughter of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have just returned from Gittisham Hill House where we were treated to Christmas Day lunch with my mother. The staff worked tirelessly to make this a really special day. There were masses of visitors, some staying for lunch and some just visiting. All were treated to a warm welcome from all the staff
who were calm and efficient despite being extremely busy.
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Review from P B (Daughter of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not be more pleased with all aspects of Gittisham Hill House. My mother is beautifully cared for in every way, she is always clean, well dressed and despite having advanced dementia, is content. I eat with her when I visit and the food is plentiful and well cooked.
The staff make a huge effort
to keep everyone amused/engaged.
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Review from L W (Niece of Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle has had an average service from October-November. He moved rooms and can't complain as the staff have been extremely helpful. His previous room was very poor and far too small for anyone to live in, more like a rabbit hutch. In that room, the hot water is still not available!! Appalling.
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Review from Patricia D (Friend of Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always made welcome as soon as I arrive. The staff are very friendly and helpful.
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Current Review Score: 9.5 (9.538)

Overview of Review Score

The Review Score of 9.5 (9.538) out of 10 for Gittisham Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.638 for Gittisham Hill House Care Home is calculated as follows: ( (68 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.638
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Gittisham Hill House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2024

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Rachael

Rachael Rix

Job Title: Home Manager

Introducing Rachael Rix, Home Manager at Gittisham Hill House Care Home, Honiton.


What does ‘kind care’ mean to you?


“Ensuring that residents feel safe and comfortable under our care and are supported to live their best lives.”


Over their career, Rachael has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. They are a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Having worked at HC-One since April 2017, Rachael closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. They extend this caring approach to their colleagues and work closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what they enjoy most about their role, Rachael remarked:


“Having the privilege to get to know the wonderful characters of residents under our care, leading developments in the quality of service provided in our home and having the opportunity to support my team to learn and grow.”


Rachael lists her proudest achievement as progressing to the position of home manager at Gittisham Hill House. Asked why they chose to work in the care sector, they said:


“I chose to work in the care sector because it is a service that provides genuinely rewarding experiences in the day-to-day delivery of care. My HC-One name badge says 'Kindness feels amazing' because we achieve a positive sense of personal well-being and satisfaction by delivering kindness to others.”


Outside of work, Rachael likes getting into the great outdoors, and particularly enjoys hiking across Dartmoor.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gittisham Hill House Care Home to verify any information. View our terms and conditions. Gittisham Hill House Care Home has an Enhanced Service - more info.