Kent House Care Home

George Street, Okehampton EX20 1HR
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9.5 57 Reviews
  • Kent House Care Home, Okehampton
Kent House Care Home is a beautiful home set in the heart of the historic town of Okehampton that provides the very highest standard of care to independent or fragile elderly men, women or couples, mobile or disabled, blind or partially sighted in order that they maintain a high quality of life in a cheerful, carefree atmosphere.

Kent House is set in its own beautiful grounds whilst being close to local amenities.

Carers are delighted to offer Day Care & Respite Care facilities in Kent House as well as standard facilities for permanent Residents.

If you or a family member or friend are looking to, 'lighten the load' to take life a bit easier and to enjoy the companionship that can be found in Kent House please do come and visit.

It's only by visiting any Care Home that you can fully assess whether or not it will suit your needs and whether or not it can be 'your home'.

Contact by any of the means above or, if you would prefer, simply come and knock on the door. Professionals will be delighted to share a pot of tea and show you around the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1532
  • Self-Funded Residential Dementia Care: £950 – £1532
  • RESPITE Self-Funded Residential Care: £950 – £1532
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1532

These prices are only a guideline, please contact Kent House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Smith (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)

Kent House Care Home Reviews (57)

Total of 57, showing 41-57
9.5

Kent House Care Home has a Review Score of 9.5 (9.472) out of 10, based on 12 reviews in the last 2 years. Over all time Kent House Care Home has 57 reviews.

Overall Experience

  • 32
  • 23
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Date Published

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Review from R M C (Daughter-in-law of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention is first class. Mum is loved and cared for in every way.
We can visit at any time.
Mum has settled as much as is able. Nothing replaces 'home' but the care is second to none.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Very pleased to receive such wonderful comments and that we are acheiving our goal.

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Review from Sheila S (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Kent House for nearly 2 years and I am constantly amazed at the very high quality of care given by all the staff. All the staff treat her with unfailing patience and kindness, far beyond what could reasonably be expected.
Despite plenty of encouragement to participate
in the many activities, mum often chooses to spend most of the time in her room, staff are instantly alerted by the bell system if she leaves her room.
We are able to call in at any time, without an appointment, which is most helpful. Someone always comes to tell me how she has been since my last visit, without being asked. The manager is excellent, always professional, yet friendly, approachable and helpful.
My family and I are extremely pleased with the services my mother receives from all the staff at Kent House. It is a great relief to us that we have found somewhere as wonderful for my mother to get the care she needs.

Reply from Nathan Stone, Director at Kent House Care Home

Thank you Sheila for leaving what is a fantastic review of the experience that you, your family and your mum have had and continue to enjoy, of our Kent House Care Team and Care Home in Okehampton over the past 2 years.
It's always really nice to receive reviews such as these - not least as it provides welcome public recognition of the amazing job that our care teams do day in and day out at our care homes, on this occasion, that care home being Kent House. It's also great for people who may suddenly find themselves researching care homes (a subject about which most people know very little and often suddenly have to become experts) to be able to learn of the positive experiences of people already living in one. Again, thank you for posting such a great and detailed review, we often get reviews that say 'It's great here' (and we're very grateful for those of course) - yours goes that bit further and explains why - and, as we've always known, the reason why is always down to the hard work and caring of our care team members.

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Review from Janet S (Daughter of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so happy she is looked after with great care by all the staff who have time for all her needs and are always smiling. It is just like at home - she loves it there.

Reply from Julie Smith, Manager at Kent House Care Home

This is very kind and always good to know.

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Review from P K (Wife of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has been at Kent House since November as overall I am happy with the care given. However, in my opinion, re safety/security there is not enough staff to cope with 25 residents! The needs of care vary but due to dementia residents need one to one care very often. Dementia is a demanding illness
and the staff at Kent House do a very good job indeed.

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Review from Ruth C (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Kent House for 2 years and feels safe and secure.
She is physically reasonably able and mentally fully capable and the staff encourage her to be independent and to go out into the town.
Visitors are always made welcome and the staff are kind and caring.
Kent House
enables my mother to remain in the local community.

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Review from J H (Daughter of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having the same carer/carers is a very good idea, almost like a one to one as carers and the residents become used to each other. Spending less time in their room if possible. My experience on the whole, is a good one. I am always kept informed of any illness, change of meds etc and wellbeing.

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Review from Philip G (Son of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly home where we are kept in the loop regarding, my mother. Staff are helpful and caring. I don't have any problems.

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Review from M W (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, the home has a good atmosphere with personal care, help and also a named carer - so having a point of contact for the family. The majority of the time there appears to be encouragement with diet and fluids but they can stay in their rooms for days. Whilst I understand not everyone wants to
socialise, mobilising in the home or a bit of fresh air would be good.

Reply from Nathan Stone, Director. at Kent House Care Home

Good morning MW - Thank you for taking the time to write and publish this review of your experiences with our Kent House Care Home in Okehampton. Whilst it's great to see that you would recommend the home we've also noted your feedback with regards to activities and cleanliness and will speak to the manager about this. I can offer that with regards to activities that Kent House does have a full schedule or internal, external and community-based activities that are focused on groups and individuals. Our residents social lives and involvement forms a significant aspect of their overall care packages and, as you say, some (for a variety of different reasons, from unable to unwilling) will not wish to take part in the communal ones - in which case we ensure people spend time with them in their rooms etc as per their wishes. The Registered Manager, holds regular resident and relative/friend meetings at Kent House and any suggestions such as yours would be great to be discussed as such meetings (or at any time with her as she will always be happy to meet with you). I hope this helps with a bit more information on the topics that you have raised. Kindest regards, Nathan.

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Review from S H (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's good to know mum is safe and being looked after well. The staff are helping her adapt to her new surroundings and encouraging her to take part in the activities available. They are very patient with her and treat her with respect and dignity.

Reply from Nathan Stone, Director at Kent House Care Home

Good morning SH - Many thanks for taking the time to write and publish this review of your experiences at our Kent House Care Home in Okehampton. It's great that your mum is settling in well and getting involved in the activities in the home. We have a great Care Team at Kent House, ably led by the manager and her deputy and it's nice to see them receiving public feedback such as this. Kindest regards, Nathan.

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Review from D B (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mums admittance to Kent House, I have always found her to have been well cared for. Always clean, tidy and dressed in her own clothes. During the last visit, I witnessed a carer feed mum her lunch which took an hour allowing mum time to digest her food without being rushed. I always drop in as
and when and mum will always be either in the lounge or conservatory fully dressed and clean and not been left alone in her room.

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Review from Marianne C (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's room is ok but one with easier access would have been better. The staff have all be kind and helpful.

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Review from David C (Husband of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite happy with all I have seen except one thing. I think the personal washing could be improved on. I think perhaps a shower should be provided for those that are able to use one.

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Review from Carol G (Daughter of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel we are very lucky that my Dad is at Kent House. All the staff are very kind and efficient . The manager was very supportive when Dad was unsettled .
The food is lovely and Dad is kept very clean and tidy. I have nothing but praise for everyone at Kent House.

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Review from P N (Son of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive and caring staff. Negotiating very difficult problems with my mother's care with professionalism and understanding. Very good on-site manager and works hard with liaising with other responsible carers.

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Review from P B (Son of Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent, the care they provide is very good. I know that my mum is in safe hands. They are always very helpful and friendly towards me whenever I phone or visit.

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Review from Carol J (Daughter of Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum made the decision to move to residential care in April 2015. Fortunately Kent House had a suitable vacancy at that time. We cannot fault the care and kindness mum has been shown, it feels like a home from home and the staff are superb. Nothing is ever too much trouble and we, her family, feel confident
and reassured that mum is treated with dignity and respect. The manager employs an open door policy, so we know it is possible to talk through any concerns in an informal but professional way.

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Review from J F (Nephew of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think Kent House is a very caring and nurturing establishment for older people; their compassion towards those who suffer from dementia is quite heart-warming. Nothing appears to be too much trouble for the staff who have responded positively to any and all comments I have made in connection with
the health and emotional state of my relative.

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Current Review Score: 9.5 (9.472)

Overview of Review Score

The Review Score of 9.5 (9.472) out of 10 for Kent House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.472 for Kent House Care Home is calculated as follows: ( (76 Excellents x 5) + (57 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 142 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kent House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (1)

Julie

Julie Smith

Job Title: Registered Manager

Registered Manager of Kent House in Okehampton.

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