Kent House Care Home

George Street, Okehampton EX20 1HR
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9.5 57 Reviews
  • Kent House Care Home, Okehampton
Kent House Care Home is a beautiful home set in the heart of the historic town of Okehampton that provides the very highest standard of care to independent or fragile elderly men, women or couples, mobile or disabled, blind or partially sighted in order that they maintain a high quality of life in a cheerful, carefree atmosphere.

Kent House is set in its own beautiful grounds whilst being close to local amenities.

Carers are delighted to offer Day Care & Respite Care facilities in Kent House as well as standard facilities for permanent Residents.

If you or a family member or friend are looking to, 'lighten the load' to take life a bit easier and to enjoy the companionship that can be found in Kent House please do come and visit.

It's only by visiting any Care Home that you can fully assess whether or not it will suit your needs and whether or not it can be 'your home'.

Contact by any of the means above or, if you would prefer, simply come and knock on the door. Professionals will be delighted to share a pot of tea and show you around the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1532
  • Self-Funded Residential Dementia Care: £950 – £1532
  • RESPITE Self-Funded Residential Care: £950 – £1532
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1532

These prices are only a guideline, please contact Kent House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Smith (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)

Kent House Care Home Reviews (57)

Total of 57, showing 21-40
9.5

Kent House Care Home has a Review Score of 9.5 (9.472) out of 10, based on 12 reviews in the last 2 years. Over all time Kent House Care Home has 57 reviews.

Overall Experience

  • 32
  • 23
  • 2
  • 0
  • 0

Date Published

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Review from Sylvia J (Respite Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here from hospital, very weak, I had lost a lot of weight. I am so much better, put on weight, eating well and enjoying being able to have a bath. My legs are so much better for it and I'm very well looked after and cared for. I live alone, I am waiting to go back home. I am thinking of staying
here, I will be 89 if I live until October. I have been on my own for 22 years, so I feel it's time to be looked after.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for your kind words. I am very pleased you are happy here and thinking about staying for good.

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Review from Eugene W (Niece of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and helpful.

Reply from Nathan Stone, Director. at Kent House Care Home

Hello Eugene W. Thank you for taking the time to post this review of your experience with our care team and care home at Kent House in Okehampton. It's nice to see that you are happy with the care that your aunt is receiving at Kent House. Kindest regards, Nathan.

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Review from K H (Son of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kent House is a home from home. A safe and caring body of staff who are always friendly and welcoming.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for giving this lovely review. This is the exact environment we aim to achieve.

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Review from P H (Daughter of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother as settled into the rountine of Kent House with the care and patience of staff. She always seems happy and full of praise when I visit. Enjoys the food. Everyone is helpful and polite when I visit during these difficult times. They are good at testing and the safety of the home and residents.

Reply from Nathan Stone, Director at Kent House Care Home

Hello P H. Thank you for taking the time to leave this really positive feedback of your experience, and that of your mum, with our care team and care home at Kent House in Okehampton. It's really nice to read that your mum always seems happy and is full of praise. Feedback such as this is a real morale boost to our care team members whose dedication and hard work at all times is so important yet can so easily go unnoticed. Thank you again for noticing and letting others know how much their work is appreciated and what a positive difference it makes. Kindest regards, Nathan.

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Review from L P (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of COVID, I haven't had the pleasure of seeing the home run before COVID, so I can't give a true review. My mother took a long time to settle in, not helped by not being able to visit due to lockdown. I would like to see a more relaxed environment again, where we can visit without having to
make appointments. I'm happy to have tests still.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Hi L P,
Thank you for taking the time to review us. Sadly covid has meant we have had to make many adjustments but we hope you feel this is with all good intentions.

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Review from E W (Wife of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Kent House since October 2020 and has settled in well. Due to his Alzheimer's, he isn't able to tell me how he feels, but he usually smiles at the carers.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for your positive feedback regarding your husbands care here at Kent House.

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Review from Nick P (Nephew of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle passed recently having been a resident at Kent House for about three years. He arrived mobile and fully alert but weak being vulnerable to falling over. Over time his condition deteriorated to being immobile, then unresponsive, then passing. Throughout his time at Kent House, he was very well
looked after by all staff. They kept us informed as he peaked and troughed and always provided him the appropriate level of support with care and compassion. He reported that the food was good. I particularly liked the fact that family and friends could drop in and see him at their discretion. Even in the end, I noted how clean and fresh his bedding was and how his clothes were neatly folded and packed away. As a family, we are all very happy that he spent his final years comfortable and contented at Kent House.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for these very kind words. Your uncle was a perfect gentleman right until the end and it has been an absolute pleasure having him in our care home.

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Review from H H (Daughter of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Vascular Dementia and is now safe and happy in Kent House. She benefits from sensitive carers who soon recognise if she is distressed. Her room is lovely and light as well as beautifully warm which she needs.

Reply from Nathan Stone, Director at Kent House Care Home

Good afternoon. Thank you for writing and posting this lovely review of your experience with our Care Team and Care Home at Kent House in Okehampton. We're all really pleased that your mum is happy at Kent House and that she is happy with her room. Thank you for recognising the hard work of the care team - they do indeed fulfil a really difficult role and too often do not get the recognition that they deserve. Kindest regards, Nathan.

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Review from Shirley M (Niece of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is really looked after by the staff, they are very kind to her.

Reply from Nathan Stone, Director at Kent House Care Home

Thank you for taking the time to write and publish this review of your experience with our care home and care team at Kent House in Okehampton. It's really good to hear that your Aunt is really looked after by the care team and it's really kind of you to acknowledge their hard work in this way. Kindest regards.

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Review from Freda B (Sister of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a caring atmosphere when you go into Kent House and the staff are very helpful. Nothing is too much trouble when you request extra care - like hair shampooing etc. I am always kept informed if there are any health problems.

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Review from T B (Daughter-in-law of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care manager has been very supportive and caring. All the staff provide a welcoming and happy atmosphere.

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Review from J R (Wife of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kent House were always polite and helpful. Having a husband with Dementia, they were very considerate and kind.

Reply from Nathan Stone, Director. at Kent House Care Home

Good morning. Thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at Kent House in Okehampton. It's always great for our care teams to receive recognition for their hard work. Thank you again. Kindest regards.

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Review from R M (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Kent House for almost four years and is happy there. The staff are caring and attentive, as is the manager. They all do a great job.

Reply from Nathan Stone, Director. at Kent House Care Home

Good morning. Thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at Kent House in Okehampton. We're all really pleased that your mum is happy at Kent House. It's always really nice for the care team to received a full house of 5 / 5 ratings and to have their hard work recognised in this way. Thank you again for the feedback. Kindest regards.

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Review from Alan O (Son of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother chose Kent House originally because of the position of the home, so close to the town and plenty to see, so it was very pleasing to find that the welcome she received was friendly and kind. The manager and staff were always very caring and when I and members of the family visited mum, we were
also made to feel welcome - nothing was too much trouble. My mother enjoyed the excellent food and there were always plenty of activities to keep her occupied. As a family, we can recommend Kent House for an elderly relative, they will be very well cared for.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Many thanks for you kind words.

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Review from Rosemary A (Sister of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in two other care homes. The first one was short staffed. My sister stayed in her room, she was not happy there. She then went to the second care home which was far better. The downside was no bus service and I don't drive. She then came to Kent House which is excellent. The staff
are very caring. My sister is happy there and is looking well.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Very nice comments. Thank you.

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Review from Anne S (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and caring. Because my mother is now in a wheelchair and sleeps quite often during the day. I think it is more difficult now to include her in all of the activities so she tends to be left out.

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Review from J L (Relative of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent. The building is old and not ideal but there seems to be an ongoing programme of maintenance. I accept my relative is probably difficult about having her room cleaned, but it needs a deep clean and more attention to detail. The garden is looking much better but a general spruce
up of the garden and building would do more justice to the good work the staff do.

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Review from S R (Daughter of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very happy with the care and attention my mother received while I was away on holiday. The care home is well run and all the nursing staff are very caring and do all they can for the residents. There is always a very warm welcome when visiting.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for the lovely comments. We always aim to create a warm welcome and atmosphere.

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Review from A T (Son of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit one or two times a week, generally, I have always had a very good experience when visiting my mother.
The staff are always very helpful.

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Review from Paul S (Nephew of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be very happy about the way my aunt is cared for. Management and senior staff members have been in place since my aunt has been in residence, which is over eight years now.
This has provided continuity of care and given confidence that staff feel valued.
This also allows for better care
because these staff members have a better understanding of my aunt's long-term condition and requirements.
This also translates to junior and temporary staff.
I have no reason for concern during all the time I have visited the home.

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Current Review Score: 9.5 (9.472)

Overview of Review Score

The Review Score of 9.5 (9.472) out of 10 for Kent House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.472 for Kent House Care Home is calculated as follows: ( (76 Excellents x 5) + (57 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 142 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kent House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (1)

Julie

Julie Smith

Job Title: Registered Manager

Registered Manager of Kent House in Okehampton.

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