Lake View Retirement Home

Dad is cared for in a respectful and dignified manner by staff. Initially he was resistant to change when he first went into the home but over time, has adapted well. The carers and managers are all very welcoming and helpful. Residents are encouraged to take part in any activity provided throughout the year. Overall we are pleased with the level of care and respect given to dad.

Knowing she is safe and that her medical needs are being met is a huge relief. Thank you Carole to you and your team for your patience and for going that extra mile to accommodate my mum's needs, which I know sometimes are not easy. Thank you.

Since being a resident of Lakeview mum is settled and happy and living her best life and enjoys engaging in activities, especially out in the garden, mum receives good care and all staff are friendly, overall and good home.

On the whole I'm very happy that my Dad is a resident of Lake View & more importantly he seems to like living there.

I want to thank everyone at Lake View Retirement Home for the level of care that my father was given during the last two and half weeks of his life. He was treated with so much kindness and respect. Be it a chat/hello from the cleaner who washed his blanket or the care staff who always listened to him. The manager was very kind to me, too. Thank you, everyone at Lake View.

My friend went to Lake View in December 2024 till January 2025 when he sadly passed away. The standard and level of care and standard of care was excellent from all the staff. My friend was happy to be there and said to me that the staff were nice. Because my friend was finally on end-of-life care I was allowed to be with him all day and night so I was also able to see the standard of care during the night and that was also excellent. Having also seen and tasted the food I can honestly say that it was lovely home-cooked, nourishing meals. I am a retired qualified nurse who worked many years in older adult and I would have been proud to have any of the staff here on my unit. For me the care is more important than a building that might need a lick of paint. I can honestly say that I would be happy to be a resident there.

I love how the staff here present themselves and how well they know each of the residents so well. Their care is second to none. They put on a party in December, and the food and music were fantastic. I was invited to one of them and was included in all of the activities, a lovely well-run home.

My mother has been very well looked after by the staff at Lake View. The staff are very caring, and I feel they look after my mother with dignity, love and respect. My mother feels safe at Lake View. However, the cleanliness is not always as it should be. Skirting boards and surfaces are not always cleaned. Carpets are not vacuumed frequently enough. Everything needs a lick of paint and renovation.

Noticed that the day room is too small for the number of residents, today a resident was turned away as there was not enough room for him. The previous day room had plenty of room for residents and guests.

We are very happy that my mum is here, she is very happy and is happy that she can talk to people who pass by her room, they always stop for a chat. She has settled in very well and likes the food.

Mum has been in Lake View for six months now. Whilst she found it hard to adapt to her new surroundings and the loss of independence which she had greatly valued, the patience and kindness of the staff has now enabled her to settle in. The room is spacious and airy and conveniently situated on the ground floor. I feel that she is safe, cared for and respected and I am grateful for the help that she receives.

My father is more social now that he lives in a home. It is a good feeling for me as a son to know that there are capable staff there to look after him. The home keeps me up to date on his well-being as well as events taking place there.

The TV room 'outdated,' TV too small and folk sat around room - against walls, rather than in groups, very intimidating! - all together but I guess staff can keep an eye on everyone together!

Our mother spent a few days at Lakeview before being admitted to hospital. Then after 3 weeks in hospital, she was discharged back to Lakeview. The manager and her team were extremely proactive in ensuring mum's needs were met and quick to refer her to the Doctor when necessary. After a short time back at Lakeview, sadly, it became End of Life Care. We can not fault the sensitive and thoughtful care Lakeview provided during this time.

My mum was placed in Lake View Retirement Home 12 months ago and during our frequent visits, we have seen how well she has been looked after. Her health and happiness have greatly improved, thanks mostly to the extremely helpful, hard-working and friendly staff. They are always on the go and nothing seems to be too much trouble for them. Mother very much likes the food and, at nearly 100, it looks like she may do so for some time to come! We are very grateful for the way she has been treated and feel she could not be in a better place so well done to all of you and a great big thank you.

The staff are attentive and caring. The management team is well-informed and supportive. The team overall have been helpful and responsive to requests and questions. The accommodation is satisfactory and meets basic requirements. The care package has been satisfactory so far.

I cannot speak highly enough about Lakeview, I am so grateful for my grandmother to have been placed there. My grandmother entered Lakeview during the first covid lockdown, which was an extremely upsetting time for all involved. However, the staff became her family when we were unable to be. Her love of singing and wicked sense of humour was encouraged. As my grandmother's health started to decline the support and compassion shown not only to her but also to myself is something I will never forget. It is not easy to watch someone pass away but my grandmother was able to do so with dignity and the utmost respect. Lakeview Team you are a credit to your profession and I cannot thank you enough for everything you have done for gran and my family.

Most importantly she is very happy there.

My dear mum was cared for in Lake View for the last 17 days of her life. I spent many hours with her there, and I saw at first hand the extraordinary care, sensitivity, and compassion demonstrated by each member of staff. They worked as a cheerful, cohesive team supporting the residents, the visitors, and each other. My family and I couldn’t be more grateful to them.

My mum has lived at Lake View Retirement Home since 2013 and has been treated with utmost respect, all the staff are absolutely amazing. I'm kept informed of everything they do for my mum the house is very clean and decorated to a very good standard, the garden is lovely with lovely views. The food is of high standard. My mum is very happy there and I'm happy she is there. I never worry about her as I know she is in safe hands well done to every member of staff.