Parkland House

When Mum arrived at Parklands in Dec 24 she was wheelchair bound and had made the huge decision to move into care and sell her home of 57 years. Mum has settled in wonderfully with the help of some wonderful and caring staff who understand her needs which are mostly physical. They have encouraged Mum to walk again and now with help she can walk short distances on her frame. The main reason we and Mum like Parklands is the variety of activities and spaciousness of the Lounge and dinning areas. The activities staff have been so creative and there is always something for Mum to join in. There are also outings on occasions. The garden is lovely. The only less favourable comment I would make is that several key members of the care and activity team have left recently. However many members of the care and activity team are exceptionally experienced, dedicated, and kind.

My mother has been at Parkland House for 3.5 years and gradually integrated into the environment. She seems happy & jokes around with the staff who treat her with dignity and respect. The care is of the highest quality. Parkland often arrange a variety of entertainment for the residents to keep things interactive. The residents are given regular food and drinks and the staff are very friendly whenever I visit the home.

Tony S

Mum became a resident 8 months ago, in an anxious state, having become overwhelmed with living alone and trying to run her house. Her confidence was low and she was angry and frustrated.

The staff at Parkland house scooped her into their arms and welcomed her into their family. They were patient, and listened to Mums and our wishes, putting into place simple things that helped her adjust, like only having a female carer at night time.

She took a few months to settle, during which she learnt everyone's names and got used to her room and the home practices. She turned a significant corner in her adjustment to her independence after about 4 months, which was great to see.

This was all ably supported by the staff, who have, and continue to take great care of her. They provide such an enormous sense of relief to my Sister and I, regularly keeping us informed and checking in, even though they are very busy!

The staff are always incredibly kind. My mum has become much more settled over the past few months and we're really grateful for the efforts of all the staff in helping her feel more relaxed in her surroundings. They truly are so kind and gentle.

When Mum first arrived she was overwhelmed and uncertain. From our initial visit we were confident she would be well looked after and safe in her surroundings. With gentle encouragement and kindness from her carers Mum became settled. She was treated with dignity and was well cared for. There was always humour to brighten her days, the carers would laugh with Mum but never at her. She was always treated with respect and very much an individual by recognising her strengths and needs. There was always a variety of activities to participate in which Mum thoroughly enjoyed. Music being played helped evoke memories. As visiting family we were always made to feel welcome. Although always busy with residents time was taken to answer any questions and concerns we may have had. When Mum deteriorated every effort was made to make her comfortable and ensure she had all she needed. She was lovingly looked after at Parkland and we are grateful for their kindness and compassion in her final days.

I find the standard of care extremely good the staff are very caring and friendly.

A truly welcoming home with great facilities, nurturing staff team and regular variation of activities to suit all

Commitment to supporting all residents with a person centred approach which makes a marked difference for everyone particularly those living with a dementia

We were always made to feel so welcome and nothing was too much trouble. Unfortunately our Mum has now passed away but during her last few days and weeks, we felt the love and support they gave us and it made the whole process more comforting. Thank you to all the team at Parklands.

Knowing my mum was in such capable and compassionate hands gave me immense peace of mind. Parkland House provided a safe and supportive environment where she could thrive. I can't thank the team enough for the wonderful care they provided.

My brother and I had to find a home for our stepfather during Covid and we knew Parklands through some colleagues who only had good things to say. The team, management and care workers have been very supportive during the 3 years of our stepfathers stay but unfortunately we have now had to move him to a nursing facility to match his developing needs. During this time we have always been made to feel welcome and felt that our stepfathers needs were well looked after and was treated well and with dignity whilst adjusting the care given as necessary in a great and timely way. We would recommend Parklands highly to anyone looking for dementia residential care and take this opportunity to thank the team for the great work.

Until the beginning of March, when she sadly passed away, our mum was a resident at Parkland House. She was only there for a short period of time, but from the first day to the last she was wonderfully looked after. My sisters and I first met the Parkland House manager in the hospital when she came to assess Mum to see if she would be able to stay at the care home. From that moment onwards we were confident that Mum would be well looked after; it was like a weight had been lifted from our shoulders. The manager was so caring and gentle with Mum that day and every day afterwards. All of the staff at Parkland House are amazing. They made Mum feel safe and special and that nothing was too much to ask for whatever the time of day or night. They treated Mum with compassion and respect as well as love. They phoned with updates about Mum's health, as well as chatting with us during our frequent visits. I can only thank all of the staff for everything they did for Mum, as well as to us as a family.

Thank you for taking such good care of our gran but also taking good care of us all too during a very challenging time. I hope you know just how much we appreciated all that you do. Thank you!

My nan came here after being unable to cope after returning home from hospital having had 2 strokes, the room she was given was lovely overlooking a small piece of garden, the staff are amazing so kind and caring, nothing is too much trouble, staff are always readily available to help a resident or just to simply sit and chat. They were very thoughtful in pairing my nan with another resident who they thought she would get on with and they have built a wonderful friendship, couldn’t ask for a nicer bunch of people to be looking out for my nan, nothing is too much trouble.

I am delighted at the standard of care that my mother is receiving. I can't rate food and drink because I don't visit at mealtimes. Everything else I splendid.

Whenever we visit we get a very nice welcome which means a lot as our relative is sometimes unresponsive and very often asleep due to her condition.

Staff are friendly, and the atmosphere is pleasant. Residents are looked after with dignity and care.

Generally the care that Mum receives and the care home itself, I have rated Good/Excellent. The carers do a wonderful job in caring for Mum with great empathy and compassion. I have however scored down the management on this occasion, as I sent an email on the 1st March querying the recent proposed uplift to the charges, which I've still not received a reply by the 18th, when the fees are due for payment on the 26th of the month.

Mum was only a resident for a short time - December - February - as we sadly lost her on 1st March 2024. From the moment we met the manager of Parklands (in the hospital, on a particularly traumatic day for Mum who hated hospitals), we knew that Parklands would be the perfect fit. The staff are truly exceptional - she loved them all and they loved her too. The care, empathy and friendship she received made us all so happy. Mum was calm, content and support by them all. My family and I cannot thank them all enough. You made her final days the best they could be. Thank you.

Two senior members of staff went out of their way to help me when my mum had a bit of a crisis. They talked to her gently and kindly. They approached her concerns head-on but in a gentle way and with great skill. I felt reassured she was in good hands. The atmosphere is always welcoming and relaxed even when staff are hard-pressed. Staff seem a very cohesive, well-led unit. Thanks.

The first time I met the manager and looked around Parkland House, I knew I had found the right place for my dad. The manager was so friendly and kind and observing her talking to staff and residents as we went around, gave me confidence that Dad would be well cared for. It's a difficult decision putting a parent in a care home, ie handing over their care to strangers and as Dad had already been in a home where he was extremely unhappy and hadn't been well cared for, it was important to get this move right. Dad was so much happier at Parkland House and the staff were absolutely fabulous with him! Although he had dementia and things got confused, he still had his sense of humour and loved to have banter with the staff. I will always be grateful for the wonderful care Dad had at Parkland House and that care was led by a terrific manager and was seen in every member of staff that I met.