Parkland House

Barley Lane, Exeter EX4 1TA
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9.6 52 Reviews
  • Parkland House, Exeter
The Parkland House team work so hard to provide the highest possible standard of care and they are thrilled to be recognised for their work by the CQC, and to be rated ‘outstanding’ in four areas: – caring, responsive, effective and well-led (June 2019).

Parkland House is located close to the city centre on the western outskirts of Exeter. Parkland supports 52 individuals, many of whom live with dementia. The home boasts beautiful lounges with a terrace overlooking the landscaped garden. The gardens feature easy access paths, a greenhouse, raised beds and sensory features throughout.

The staff at the home assist residents with a variety of different activities including massage, gardening, knitting and trips out into the local community to the seaside and local garden centre. The home (outside of the pandemic) also receives regular visits from entertainers, the local donkey sanctuary, and local church groups.

The home has also been accredited by 'the Eden alternative' - a philosophy that ensures that those living in a home do not face loneliness, boredom or sense of helplessness.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1750
  • Self-Funded Residential Dementia Care: £1250 – £1750

The fees are for guidance and understanding an individuals needs will help us provide an agreed fee

These prices are only a guideline, please contact Parkland House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ed Courtney (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (1)

Visiting

  • The home look forward to welcoming you. If you wish to see the Home Manager it's recommended to make an appointment

Parking

  • Parking is available at Parkland House.

Parkland House Reviews (52)

9.6

Parkland House has a Review Score of 9.6 (9.621) out of 10, based on 13 reviews in the last 2 years.
Over all time Parkland House has 52 reviews.

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Date Published
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Reviewer Connection to Parkland House
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Review from K T (Daughter of Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was the hardest decision of my life to put my mother into care. However, choosing Parkland House turned out to be my best decision. The warmth, kindness and care shown to residents and visitors alike, from our very first visit, was second to none. The efforts made to include everyone in activities
and special occasions was brilliant. I have lovely memories of Mum singing along on music day and shaking her maracas! As Mum slowly declined, and eventually slept peacefully away, I could never fault their attention to detail.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you for taking the time to write a review and share your kind words about Parkland House. I will share your comments with the staff team.

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Review from E P (Daughter of Resident) published on 5 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Parkland are caring, kind and attentive looking after dementia patients in a friendly, homely way. Knowing your parent is being well cared for is such a relief in a safe environment.
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Review from Alice L (Daughter of Resident) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Parkland House carers were always friendly. Was impressed that the carers knew immediately who I was by name and who I had come to visit. Mum was safe and well cared for which put my mind so much at rest and I could visit Mum as her daughter and not her carer (which I had been for years before she came
to live at Parklands). The home always smelt nice on entering, was welcome and warm. I would recommend Parkland Home to anyone who has to make the difficult decision to place their relative in a care home.
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Review from K H (Son of Resident) published on 22 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum became unable to look after herself just before Christmas and we were so grateful that Parkland House was able to find a place for her at very short notice. She had previously been a resident at Parkland House but with excellent care had recovered enough to be able to go home for 12 months. The
kind and caring staff made her so welcome and she has settled very well. Although this has been a difficult time for our mum and the family we have every confidence in the staff and manager at Parkland House and it's great relief to us to know that she is being so well looked after.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you we were delighted to have your mum return to Parkland House.

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Review from Kevin S (Son of Resident) published on 12 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was an awful day in November 2017 when my dad had to go into a home with his dementia. The help we got from Parkland House made us both feel as if people did care! The management and staff could not do enough to help us through a difficult time. His room was perfect and had access to a wonderful
garden. We can't thank everyone enough as this has allowed us to bring dad home for a period of quality time with his family before it's too late.
Many thanks.
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Review from Rachel V (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well appointed care home with excellent facilities and a great weekly calendar of events that all residents can enjoy. It also serves meals and snacks of a high standard that appeal to even the hardest to please! Perhaps most importantly though the team were so very welcoming to dad. Friendly
and caring in their approach at all times and I felt very confident in entrusting him to their very safe hands.
I wouldn't hesitate in recommending Parkland House to others as the quality of care that I observed was always of the highest quality.
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Review from K H (Daughter of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind staff, very clean, lovely room and garden.
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Review from S G (Husband of Resident) published on 15 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife moved into Parklands in October 2015 with Alzheimer's which continues to get worse.
The staff continue to adjust their care to suit her current situation.
It has a calm and content atmosphere and the maximum is done to make the house feel like 'home'.
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Review from David G (Son of Resident) published on 12 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother spent the last 6 months of her life being cared for by the wonderful staff at Parklands. Her condition was very challenging and I can't thank the staff enough for their love and patience in dealing with her. The level of care was first class and the home, gardens and facilities were first
class.
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Review from Anne L (Daughter of Resident) published on 22 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was a resident at Parkland for eight years. We have never been able to fault the care, love and consideration they showed her, especially in the last week of her life. She passed away peacefully in their care.
Excellent food, hygiene and general ambience. Kind friendly staff always.
We
were so happy with our choice for her.
Beautiful gardens and lovely light airy rooms and communal facilities.
Thank you Parkland, we will always be grateful.
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Review from Michael A (Son of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and carers treated my mother with great tenderness and warmth. For them, it is more than a job, it is a real concern for the well-being of the residents. Recent improvements to the common areas and gardens have created a very nice space for the residents and really without going over the top.
The care at Parklands House is as good as it gets and all the staff are to be commended.
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Review from Linda M (Daughter of Resident) published on 5 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was in my view excellent in every way. My mother was treated with dignity at all times by caring and committed staff. Her room was always clean and fresh as was mum herself. The activities were plentiful and greatly enjoyed by all the residents. I could not have asked for more from them - every
query or concern was dealt with on contact. A big thanks to all at 'Parkland House' Exeter, that gave my mother a last few happy years. 'It's just like home here' - So what more can be said to that?
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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for Parkland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.621 for Parkland House is calculated as follows: ( (98 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 153 Ratings = 4.621
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Parkland House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 08 Sep 2025

Parkland House would be pleased to hear from you and see if we have a room that would meet your requirements. Following an extensive refurbishment we have just launched new rooms in our coach house and would love to show you around the home.

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Awards / Recognitions (2)

Meet the Team (1)

Donna

Donna Selway

Job Title: Manager Joined: 2025

Embarking on a career in the care sector has been one of the most rewarding and transformative experiences of my life. I am proud of what I have achieved in the last 32 years, starting from the beginning as a care assistant to becoming a registered manager. This journey has been filled with numerous challenges, learning opportunities, and the profound joy of making a difference in the lives of individuals with learning disabilities and individuals in elderly care.


One of the most rewarding aspects of my role as a registered manager is the opportunity to mentor and support other care assistants. I strive to create a culture of continuous learning and professional development, encouraging my team to pursue their own career aspirations within the care sector. Witnessing their growth and success brings me immense pride and satisfaction.
To those considering a career in the care sector, I offer this advice: approach your work with compassion, dedication, and an open heart. The rewards of making a positive impact on the lives of others are immeasurable. Be willing to learn, adapt, and collaborate with others. Your journey in the care sector can be as fulfilling and transformative as mine has been.


When not at work, I enjoy spending quality time with my family, enjoying days out and watching my 2 beautiful grandchildren, who are 2 and 4 years of age grow and develop.

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