Parkland House

Barley Lane, Exeter EX4 1TA
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9.6 52 Reviews
  • Parkland House, Exeter
The Parkland House team work so hard to provide the highest possible standard of care and they are thrilled to be recognised for their work by the CQC, and to be rated ‘outstanding’ in four areas: – caring, responsive, effective and well-led (June 2019).

Parkland House is located close to the city centre on the western outskirts of Exeter. Parkland supports 52 individuals, many of whom live with dementia. The home boasts beautiful lounges with a terrace overlooking the landscaped garden. The gardens feature easy access paths, a greenhouse, raised beds and sensory features throughout.

The staff at the home assist residents with a variety of different activities including massage, gardening, knitting and trips out into the local community to the seaside and local garden centre. The home (outside of the pandemic) also receives regular visits from entertainers, the local donkey sanctuary, and local church groups.

The home has also been accredited by 'the Eden alternative' - a philosophy that ensures that those living in a home do not face loneliness, boredom or sense of helplessness.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1750
  • Self-Funded Residential Dementia Care: £1250 – £1750

The fees are for guidance and understanding an individuals needs will help us provide an agreed fee

These prices are only a guideline, please contact Parkland House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ed Courtney (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (1)

Visiting

  • The home look forward to welcoming you. If you wish to see the Home Manager it's recommended to make an appointment

Parking

  • Parking is available at Parkland House.

Parkland House Reviews (52)

9.6

Parkland House has a Review Score of 9.6 (9.621) out of 10, based on 13 reviews in the last 2 years.
Over all time Parkland House has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Parkland House
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Total of 52, showing 21-40
Review from Cara N (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
It is quite early days for us. But my mother seems to have settled into Parkland house well. Her new surroundings have been a huge change for her but the constant 24/7 care has helped her relax. And the kindness and compassion of all the staff have made a huge influence on her changed circumstances.
I got as much information about Parkland house beforehand, as I could from lots of different people and am so glad, as the information I gathered helped me make a hard decision. I'm so glad mother is now a resident here. There seem to be activities regularly which is lovely and helps her interact with other people around her.
Reply from Stephen Arnold, Director at Parkland House

Thank you very much for taking the time to write a review. We're really pleased that everything is going well so far. The whole team at Parklands will be delighted to hear the feedback. Thank you again, Stephen.

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Review from Tishy G (Wife of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager was very flexible as I had a difficult situation with home care, I was able to take my husband in and out when things at home were difficult.
The staff were very kind to me as well as my husband. The chef was very kind always trying to give my husband the food he liked and some of the staff
although busy, would pop in and chat with my husband.
I thank them all for helping at a very difficult time from the bottom of my heart.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for the review and I am so pleased we were able to support you both. I will ensure the team read your kind comments.

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Review from Robert B (Husband of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is 92-years-old and has been in residential care at Parkland House for approximately six and a half years; she suffers from long term Vascular Dementia, Muscular Degeneration and Glaucoma and is inconvenient and immobile. The care she receives at Parkland House is first class; the staff are
helpful, caring and courteous. She is always clean and dressed for visits. They also ensure she is helped with eating etc. The accommodation is very good and well maintained.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for your response. The Parkland team take great pride in providing exceptional care, so will be delighted to read your review.

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Review from Maria F (Friend of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is happy at Parklands House Care Home. I cannot answer all ratings, such as activities, I go to her room and do not see what goes on. Treated with dignity, how do I know, I am not always there!
What I observe is very satisfactory and I am happy with most duties they have to do.
The staff
do their best and it is always a pleasant place to visit.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you for your review of Parkland House. The team work hard to ensure everyone is well cared for, their dignity maintained and a range of activities to enjoy, should someone wish to join in.

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Review from Charles B (Son of Resident) published on 3 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both Mum and Dad have been living at Parkland House since 2017. I have seen them today and I am delighted by the wonderful care they both receive from all the staff. I think the staff is doing a tremendous job, in very difficult circumstances and deliver an exceptional quality of service. Thank you
so much for your care and compassion.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you for your continued support of Parkland House. It is a privilege for us to be able to care for your parents and I will share your kind words with the incredible team. Thank you

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Review from Patricia P (Respite Resident) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely experience this has been! As you can see by all my crosses in the excellent columns. When my recuperation time is up, I won't want to leave!
Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for a glowing review of Parkland House.

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Review from A D (Niece of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Parkland House is a caring and supportive environment. All the staff are well trained, caring and friendly. During the lockdown restrictions, they have done their best to keep residents safe and happy.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for your review of Parkland House. Working through a pandemic has been extremely tough but the staff have worked hard and shown their dedication to the home.

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Review from L L (Friend of Resident) published on 6 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my friend has been a resident at Parklands I have experienced nothing but good communication and facilitation of her care and my contact with her in this challenging COVID crisis tinted times. I recognize the staff are under extreme pressure to meet the government regulations and I see how hard
the management are working to honour the needs of all parties involved. I greatly appreciate the work they are doing, they are all clear and kind which is the best we can hope for. Keep up the great work Parklands.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for the review. It has been a tough year keeping up to date with ever-changing guidance but we’ve been committed to continuing to provide exceptional care.

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Review from C C (Daughter of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly, and I can see they care well for my mother. They make an effort to put in activities like baking, singing and ensuring there are books and newspapers as materials and more. They have a good understanding of dementia care, and I have seen so many improvements like silent
buzzers and making room door like front doors.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you for your review of Parkland House. We try to continually improve as our knowledge expands, and glad to hear that you see that with the interaction between those that live and work at Parkland House. It is important to us to provide exceptional care, and that helps shape all our decisions and investments.

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Review from S P (Daughter of Resident) published on 30 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum came to Parkland House in September 2020 from a previous home. She has dementia. She is well cared for, clean, dressed and all the staff are lovely with her. Unfortunately, she is nearing end of life, but she is still well looked after.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you for your review of Parkland House. We will certainly support your mum, you and your family in any way we can.

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Review from Celia O (Daughter of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was visiting my mother. We were put in Room 1 and it seemed very soulless as there were no pictures or ornaments. Could some plants or flowers be put in there to make it more homely. The reception and testing procedure is excellent and the staff as always were lovely.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you for the review of Parkland House. I think you are referring to our visiting room which I agree is void of decorations but this was felt to be the best from an infection prevention point of view. I will look into whether we can make some improvements whilst still maintaining stringent infection prevention measures.

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Review from L C (Daughter of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father has been in the home for just over two years. He has been very well looked after and has put on weight since he has been here. The staff are very kind and caring. The home had a great programme of events prior to Covid and hopefully, it will not be long before the entertainment can fully resume.
I would have no hesitation in recommending the home.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you for your review of Parkland House. We are certainly keen to resume outings and additional entertainment. Although the staff have surprised us with all their entertainment skills!

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Review from J W (Nephew of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff. Always helpful, always smiling and happy. Very hard-working staff.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you for the review of Parkland House - we will be sure to share your comments with the staff team who we agree are friendly and hard working.

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Review from Richard B (Son of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have lived at Parkland House since 2017 and have received exemplary care. The staff are kind, compassionate, caring and responsive. They treat their residents as family and share the joy we have when we visit. The house is very clean and maintained with great care - it's always bright and
fresh when we visit. The staff all know my parents really well and go the extra mile to make special days really special. They are very understanding and keep us informed of any concerns they have. They have managed magnificently during the pandemic under extreme strain as we would have predicted. Before the pandemic we used to get lovely photos and just snippets of information to keep us in touch - it would be lovely to start receiving these again when pressures have eased.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for the wonderful review of Parkland House. We thank you and your family for all the support you provide to Parkland House. We have significantly increased our staffing team so will ensure that the photo updates and snippets resume as they really shouldn't have stopped. We look forward to continued celebrations with your parents.

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Review from W J (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff go all out to make sure my mum is cared for. They give help when she needs it but will let her do as much as she can manage herself. It is a happy care home. The carers always have a smile on their faces and nothing is too much trouble for them. I would highly recommend Parkland House.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for your glowing review of Parkland House. I agree that the staff are smiling noticed even behind the face masks and are all passionate about supporting those living at Parkland House.

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Review from David C (Son of Resident) published on 12 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was moved to Parkland House during the Covid pandemic therefore my wife and I were unable to visit and get a feel for the place nor meet the staff, as you can imagine this was very unsettling. We relied on telephone conversations to find out how Mum's health was and how she was settling in.
Each time we phoned, we found the staff extremely helpful, most kind and informative. Restricted visits, adhering to Government guidelines, have been handled with empathy. Mum always looks clean and very well cared for. She was recently most unwell, feared to be at the end of her life. We were kept up to date with the situation and our time spent with her on what we thought was going to be our last visit was handled with dignity. We cannot praise the staff of Parkland House enough.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for your review. We understand that moving into a care home at any time is a difficult decision and clearly during the pandemic you have put so much trust in our staff team. We are so pleased that our staff have shown their care, compassion to your mum, you and your wife.

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Review from Clare H (Daughter of Resident) published on 12 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Parkland House since November 2019; she is really well cared for in lovely surroundings by kind and thoughtful staff. The home is very clean, there are activities for her to do, and in the summer she particularly enjoys the garden. She's able to potter about and get involved with lots
of things and I know that she is safe and happy. This last year has been so difficult as we've not been able to visit as normal, but we have kept in touch through video calls, carefully arranged outside visits last summer and now face to face visits with all the safety procedures. This has all been managed well despite the extra time and effort that's required to manage all types of contact and keep residents safe; I was delighted when I could finally hold Mum's hand again earlier this month. I'm so pleased that Mum came to Parkland House, I really can't fault it - Mum is treated with dignity and as an individual with likes and dislikes all catered for. I'm grateful to everyone there.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for your review and for supporting Parkland through the pandemic. We know that visiting has been a constant challenge and I am delighted you are back to holding hands. We are looking forward to warmer weather to enjoy the garden and hope you will be able to do this with your mum.

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Review from U J (Daughter of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents were residents at Parkland House from 2014, and I visited unannounced on a weekly basis. I cannot praise the staff too highly, for their unfailing kindness in their care and the way in which they respect the dignity of each individual. Never once did I see something that could cause concern,
and it was very apparent that just interacting with the residents and giving of their time to them was the most important job. It is incredibly hard to have to relinquish care of loved ones to other people, and not a decision that can be taken lightly, but I know now that in choosing Parklands it was the best I could have done for Mum and Dad.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for such a thoughtful review, which we will share with the staff. We certainly miss your visits as they have been over many years.

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Review from S P (Son of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Knowing my mum was very safe and being looked after so well was a huge comfort to me. Mum had Dementia and the staff were amazing with her.
She passed at the home and the palliative care she received was first class. A wonderful home with great staff. 10/10.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for taking the time to share your positive experience at Parkland House. I will pass on your message to the staff who I know would want to share their condolences on the loss of your mum.

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Review from Kathy M (Daughter of Resident) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to let you know how grateful the whole family is for the love and exceptional care shown to my mum.
Mum was a resident there for over five years and although in the last stage of her life she had severe dementia she was always treated with great love and respect.
Mum loved living in
Parkland, being someone who loved her food she was extremely happy as the food is amazing, having actually sampled it myself!
All the staff were so good at looking after Mum, always treating Mum with such kindness and playing her favourite Tom Jones music for her, even when they must have heard Delilah a hundred times or more!
The manager is exceptional, always available for a chat and I would now consider her as a friend.
She runs an amazing team who are always smiling and friendly to residents and visitors. Everything always running smoothly and efficiently.
The CQC rating of Outstanding is well deserved. Thank you Parkland House.
Reply from Louise Arnold, Managing Director at Parkland House

Thank you for your kind words which we will share with the staff team. Parkland certainly misses your mum and your visits.

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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for Parkland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.621 for Parkland House is calculated as follows: ( (98 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 153 Ratings = 4.621
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Parkland House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 08 Sep 2025

Parkland House would be pleased to hear from you and see if we have a room that would meet your requirements. Following an extensive refurbishment we have just launched new rooms in our coach house and would love to show you around the home.

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Awards / Recognitions (2)

Meet the Team (1)

Donna

Donna Selway

Job Title: Manager Joined: 2025

Embarking on a career in the care sector has been one of the most rewarding and transformative experiences of my life. I am proud of what I have achieved in the last 32 years, starting from the beginning as a care assistant to becoming a registered manager. This journey has been filled with numerous challenges, learning opportunities, and the profound joy of making a difference in the lives of individuals with learning disabilities and individuals in elderly care.


One of the most rewarding aspects of my role as a registered manager is the opportunity to mentor and support other care assistants. I strive to create a culture of continuous learning and professional development, encouraging my team to pursue their own career aspirations within the care sector. Witnessing their growth and success brings me immense pride and satisfaction.
To those considering a career in the care sector, I offer this advice: approach your work with compassion, dedication, and an open heart. The rewards of making a positive impact on the lives of others are immeasurable. Be willing to learn, adapt, and collaborate with others. Your journey in the care sector can be as fulfilling and transformative as mine has been.


When not at work, I enjoy spending quality time with my family, enjoying days out and watching my 2 beautiful grandchildren, who are 2 and 4 years of age grow and develop.

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